---
title: "Compare TriNet HR Plus vs QuickBooks Online 2026 | Capterra"
description: "Unsure of what to choose? Check Capterra to compare TriNet HR Plus and QuickBooks Online based on pricing, features, product details, and verified reviews."
source_url: "https://www.capterra.com/compare/133019-190778/Zenefits-vs-QuickBooks-Online"
page_type: "comparison"
language: "en"
---

# TriNet HR Plus vs QuickBooks Online Features and Cost Comparison

Last updated September 16th, 2026

Provider data verified by our Software Research team, and reviews  
moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/)

Your comparison:

TriNet HR PlusQuickBooks Online2/4 selected

[TriNet HR Plus](https://www.capterra.com/p/133019/Zenefits/)[4.2 (823)](https://www.capterra.com/p/133019/Zenefits/reviews/)

[QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/)[4.3 (8,529)](https://www.capterra.com/p/190778/QuickBooks-Online/reviews/)

[## TriNet HR Plus](https://www.capterra.com/p/133019/Zenefits/)[4.2 (823)](https://www.capterra.com/p/133019/Zenefits/reviews/)

Starting Price

Contact vendor

Value-for-Money

4.2

Functionality

4.2

Ease of Use

4.4

Customer Service

3.9

Reviews Sentiment

Based on [823 reviews](#user-reviews)

Positive

666

Neutral

84

Negative

73

[## QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/)[4.3 (8,529)](https://www.capterra.com/p/190778/QuickBooks-Online/reviews/)

Starting Price

$38.00/month

Value-for-Money

4.2

Functionality

4.3

Ease of Use

4.2

Customer Service

4

Reviews Sentiment

Based on [8,529 reviews](#user-reviews)

Positive

7,339

Neutral

720

Negative

470

## Not a match? Find software alternatives tailored to your priorities.

These software suggestions are similar to those you’re currently comparing.

### SAP Concur

4.3 (2,261)

* * *

Starting Price

$7.00

Usage Based,Per Month

Free Trial

Free Version

* * *

User rating

86%

of reviewers  
rated it above 4 stars

* * *

Highest Rated

### BambooHR

4.6 (3,558)

* * *

Starting Price

$10.00

Per User,Per Month

Free Trial

Free Version

* * *

User rating

95%

of reviewers  
rated it above 4 stars

* * *

### Paycor

4.3 (3,074)

* * *

Starting Price

Contact vendor for pricing

Free Trial

Free Version

* * *

User rating

87%

of reviewers  
rated it above 4 stars

* * *

### Paycom

4.4 (1,399)

* * *

Starting Price

Contact vendor for pricing

Free Trial

Free Version

* * *

User rating

87%

of reviewers  
rated it above 4 stars

* * *

## Summary

* * *

Key features rated by users

Features selected based on 15,759 reviews from payroll software users.  
about the Fit Score methodology.

Fit Score methodology

Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about.

  

If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology

63%Fit

Missing features

Not enough reviews

Feature ratings

Direct Deposit

4.6

Employee Database

4.3

Data Import/Export

\--

Mobile Access

5.0

Multi-Country

NA

72%Fit

Missing features

Feature ratings

Direct Deposit

4.6

Employee Database

NA

Data Import/Export

4.4

Mobile Access

4.6

Multi-Country

4.2

User satisfaction

User satisfaction

4.2

User reviews[823](https://www.capterra.com/p/133019/Zenefits/reviews/)

Ease of use

4.4

Functionality

4.2

Value for money

4.2

Customer support

3.9

User satisfaction

4.3

User reviews[8,529](https://www.capterra.com/p/190778/QuickBooks-Online/reviews/)

Ease of use

4.2

Functionality

4.3

Value for money

4.2

Customer support

4.0

Price starts from

Price starts from

\--

-   Free version
-   Free trial

Price starts from

$38Flat Rate, Per Month

-   Free version
-   Free trial

Best for

Best for

HR Plus is TriNet’s administrative services organization (ASO) solution, combining expert support and administration with an all-in-one technology platform for HR, payroll and benefits.

Best for

QuickBooks Online is used by freelancers, accountants, bookkeepers, CFOs, financial managers, contractors, retailers, professional service providers, nonprofits, and charities.

## User reviews

Pros & cons

AG

Annie G.

Manager

> "It is so helpful to have one platform that centralizes HR, payroll and benefit under one system."

[See full review](https://www.capterra.com/p/133019/Zenefits/#Capterra___7049442)

DP

David P.

HR Manager

> "Too many to list, but let's try: super slow for both processing payroll and just retrieving / entering employee data; insane wait times..."

[See full review](https://www.capterra.com/p/133019/Zenefits/#Capterra___6152633)

RM

Rupesh M.

Controller

> "They provide full end to end is great with filing of form 941, providing timely W2 and customer service"

[See full review](https://www.capterra.com/p/133019/Zenefits/#Capterra___6663140)

VR

Verified Reviewer

Web Developer

> "Sometimes the performance of the app is not very fast, the system glitches and loads slower."

[See full review](https://www.capterra.com/p/133019/Zenefits/#Capterra___6041594)

JW

Joy W.

HR Manager

> "My favorite feature is the hiring process - it allows the employee to handle the data entry to start their employee folder and upload..."

[See full review](https://www.capterra.com/p/133019/Zenefits/#Capterra___6137021)

JW

Joy W.

HR Manager

> "Little to no phone support available for user issues."

[See full review](https://www.capterra.com/p/133019/Zenefits/#Capterra___6137021)

EW

Elizabeth W.

Director

> "Great customer service that can answer very complex questions but you pay for it in the price."

[See full review](https://www.capterra.com/p/133019/Zenefits/#Capterra___7045523)

SS

Saqlain S.

employer

> "One potential drawback is the cost. While personalized coaching and access to a community can be beneficial, these services can also..."

[See full review](https://www.capterra.com/p/133019/Zenefits/#Capterra___4665778)

AD

Aaron D.

Tech Specialist

> "I really liked the automated candidate process and hiring process."

[See full review](https://www.capterra.com/p/133019/Zenefits/#Capterra___7027461)

JR

John R.

Energy Consultant

> "I log in even though I've asked my computer and Zenefits to remember this device and it never does. "

[See full review](https://www.capterra.com/p/133019/Zenefits/#Capterra___4696107)

AG

Annie G.

Manager

> "The UI is also very easy to navigate with a low learning curve if you've never used them before."

[See full review](https://www.capterra.com/p/133019/Zenefits/#Capterra___7049442)

Amanda G.

Human Resources Generalist

> "The current state of available learning management technologies and straightforward guidelines leaves much to be desired."

[See full review](https://www.capterra.com/p/133019/Zenefits/#Capterra___5009899)

JW

Joy W.

HR Manager

> "As the only HR person, Zenefits allows me to support all of our employees as if they had an entire HR department at their disposal."

[See full review](https://www.capterra.com/p/133019/Zenefits/#Capterra___6137021)

MM

Megan M.

IT Exec

> "Doesn't have as many features as would have liked in lowest tier."

[See full review](https://www.capterra.com/p/133019/Zenefits/#Capterra___4504080)

JW

Joy W.

HR Manager

> "The streamlined all-in-one features of Zenefits allowed us to drop outside consultants and service providers."

[See full review](https://www.capterra.com/p/133019/Zenefits/#Capterra___6137021)

JR

John R.

Energy Consultant

> "One slight annoyance is having to provide a code every time"

[See full review](https://www.capterra.com/p/133019/Zenefits/#Capterra___4696107)

AM

Alex M.

Operations Director

> "It was easy to set up, and at the time we were a very small team with just one Operations person so the onboarding was convenient."

[See full review](https://www.capterra.com/p/133019/Zenefits/#Capterra___6667558)

JE

Jasmine E.

payroll

> "turn around on customer service takes longer than expected"

[See full review](https://www.capterra.com/p/133019/Zenefits/#Capterra___4521892)

JN

James N.

Company Director

> "The ability to automate certain tasks has helped me stay organized and efficient, and the platform's integrations with other software..."

[See full review](https://www.capterra.com/p/133019/Zenefits/#Capterra___4590908)

JB

Jenn B.

Director of Operations, Admin, & Finance

> "Customer service can be a little slow to respond, and setting up PTO for part-time employees was a little trickier and more..."

[See full review](https://www.capterra.com/p/133019/Zenefits/#Capterra___3155720)

JW

Joy W.

HR Manager

> "It also significantly reduced internal hours spent on HR data entry and overall employee HR management."

[See full review](https://www.capterra.com/p/133019/Zenefits/#Capterra___6137021)

SG

Sandra G.

Manager

> "After calling tech support multiple times we were told that this happens when there are credits but no report exists that lists or..."

[See full review](https://www.capterra.com/p/133019/Zenefits/#Capterra___3148922)

Amanda G.

Human Resources Generalist

> "If your clients are willing to utilize Zenefits for everything from onboarding to benefit administration to payroll, you've found a..."

[See full review](https://www.capterra.com/p/133019/Zenefits/#Capterra___5009899)

SC

Sirena C.

Managing Director

> "We are a small business of under 10 employees and we just did not want to pay the fees as some of the larger payroll companies. "

[See full review](https://www.capterra.com/p/133019/Zenefits/#Capterra___3137116)

SK

Stephanie K.

People Ops Partner

> "We used to have spreadsheets on spreadsheets - but thanks to Zenefits, it's easier and more compliant."

[See full review](https://www.capterra.com/p/133019/Zenefits/#Capterra___6207108)

KJ

Kishma J.

CEO

> "They charged me $131 more than what we agreed upon and we tried to cancel their absurd contract, which we are unaware of having to..."

[See full review](https://www.capterra.com/p/133019/Zenefits/#SoftwareAdvice___3727061)

JN

James N.

Company Director

> "The platform offers a range of features for managing employee benefits, payroll, time off, and compliance."

[See full review](https://www.capterra.com/p/133019/Zenefits/#Capterra___4590908)

Archit N.

Machine Learning Scientist

> "The attendance is mostly not updated on time, thus causing confusion while checking payroll details"

[See full review](https://www.capterra.com/p/133019/Zenefits/#Capterra___3608833)

JW

Joy W.

HR Manager

> "Zenefits provides EVERYTHING we need in one intuitive online portal..."

[See full review](https://www.capterra.com/p/133019/Zenefits/#Capterra___6137021)

LG

Liz G.

Digital Marketing Manager

> "The only con for using this program is that you have to take time and re-input all of your information to begin use, so it is a process..."

[See full review](https://www.capterra.com/p/133019/Zenefits/#Capterra___2421840)

Tess M.

Matchmaker

> "It seems easy to use at first glance."

[See full review](https://www.capterra.com/p/133019/Zenefits/#Capterra___6818797)

LB

LAURA B.

Owner

> "Onboarding is clunky too if you want to send an offer letter that is not part of a template and still have the new hire, say a manager..."

[See full review](https://www.capterra.com/p/133019/Zenefits/#Capterra___2687250)

SS

Saqlain S.

employer

> "By working with a coach to develop a customized plan, users are able to receive guidance that is tailored to their specific needs and..."

[See full review](https://www.capterra.com/p/133019/Zenefits/#Capterra___4665778)

Shawn B.

IT Architect

> "Phone Call response time has been a little less than exciting, but they do get back to you."

[See full review](https://www.capterra.com/p/133019/Zenefits/#Capterra___3504025)

DP

David P.

HR Manager

> "The only nice think I can think of is that Kayla (who was the only person who ever staffed their Customer Support - or maybe that was..."

[See full review](https://www.capterra.com/p/133019/Zenefits/#Capterra___6152633)

KR

Kristi R.

Purchasing Coordinator

> "Even someone who is not great with technology would easily be able to navigate this app with little to no training."

[See full review](https://www.capterra.com/p/133019/Zenefits/#Capterra___3162308)

SG

Suresh G.

HR Manager

> "It works well as a performance management system"

[See full review](https://www.capterra.com/p/133019/Zenefits/#Capterra___6142305)

MW

Maclain W.

Account Manager

> "Very hard to get a hold of specific contacts in your company."

[See full review](https://www.capterra.com/p/133019/Zenefits/#Capterra___3184500)

SG

Suresh G.

HR Manager

> "First, I like the many HR and on boarding features"

[See full review](https://www.capterra.com/p/133019/Zenefits/#Capterra___6142305)

BK

Bryan K.

Business Owner

> "There's a lack of detail on payroll statement"

[See full review](https://www.capterra.com/p/133019/Zenefits/#Capterra___3151359)

RD

Robert D.

HR Manager

> "Using the Zenefits platform for our hiring and onboarding has allowed us to streamline our hiring process which was especially helpful..."

[See full review](https://www.capterra.com/p/133019/Zenefits/#Capterra___3122865)

VR

Verified Reviewer

Co Founder/Administrator

> "Sometimes I have a hard time figuring out how to do a new task"

[See full review](https://www.capterra.com/p/133019/Zenefits/#Capterra___3116463)

AT

Anne T.

VP of Finance and Sales

> "It's user-friendly and we receive the live support that we need."

[See full review](https://www.capterra.com/p/133019/Zenefits/#Capterra___6021906)

LB

LAURA B.

Owner

> "Customer Service has sent two form emails but zero information on what needs to be done and the timeline. "

[See full review](https://www.capterra.com/p/133019/Zenefits/#Capterra___2687250)

JL

Jacqueline L.

Reception

> "This software is truly an all in 1, you can see your benefits, paystubs, tax information, time clock and really everything you need as..."

[See full review](https://www.capterra.com/p/133019/Zenefits/#Capterra___3405918)

NA

NADIA A.

Recruiter

> "Customer service is slow in terms of issue resolution, sometimes it can be glitchy."

[See full review](https://www.capterra.com/p/133019/Zenefits/#Capterra___2886669)

RD

Robert D.

HR Manager

> "It is a very simple process to review available plans and options for the upcoming year and to collect important information from our..."

[See full review](https://www.capterra.com/p/133019/Zenefits/#Capterra___3122865)

Katie W.

HR Manager

> "The most obvious of Zenefits issues is their inability to manage payroll taxes. "

[See full review](https://www.capterra.com/p/133019/Zenefits/#Capterra___2709135)

JB

Jai B.

COO

> "I am an entrepreneur and Zenefits has allowed me to manage payroll, benefits, 401k, and HR from one user friendly platform."

[See full review](https://www.capterra.com/p/133019/Zenefits/#Capterra___3118609)

KR

Klayton R.

Sales Manager

> "It was confusing at first for the on-boarding and the company keeps changing what they are doing and what they are charging. "

[See full review](https://www.capterra.com/p/133019/Zenefits/#Capterra___2416960)

CC

Calista C.

People Operations Manager

> "We were able to onboard new hires very quickly using their new-hire set up/checklist and had no issues onboarding full-time, part-time,..."

[See full review](https://www.capterra.com/p/133019/Zenefits/#Capterra___3119149)

SN

Stanley N.

CEO/President

> "I signed up with Zenefits to help us streamline some of our HR/OnBoarding processes, but it ended up being a mistake."

[See full review](https://www.capterra.com/p/133019/Zenefits/#Capterra___2735140)

JB

Jenn B.

Director of Operations, Admin, & Finance

> "I save so much time on payroll and have fewer errors compared to when we manually calculated it and used a 3rd party accounting firm to..."

[See full review](https://www.capterra.com/p/133019/Zenefits/#Capterra___3155720)

OB

Otto B.

Executive

> "So far we are 21 days into our support request and have not received any response other than the initial confirmation of receipt."

[See full review](https://www.capterra.com/p/133019/Zenefits/#Capterra___2556776)

LB

Lorraine B.

Purchasing

> "It is great for managing enrollment and making it clear to employees."

[See full review](https://www.capterra.com/p/133019/Zenefits/#Capterra___4052620)

SC

Sirena C.

Managing Director

> "I can't expect to get more without paying more."

[See full review](https://www.capterra.com/p/133019/Zenefits/#Capterra___3137116)

SO

Stephanie O.

Principal

> "I like that I have everything in one place...payroll, onboarding, employee information, important documents, 401k, health benefits, etc"

[See full review](https://www.capterra.com/p/133019/Zenefits/#Capterra___3120383)

SP

Satish P.

CEO

> "I wanted to download all of my data.... and the rep kept telling me I'd have to pay to download data."

[See full review](https://www.capterra.com/p/133019/Zenefits/#Capterra___2405801)

RD

Robert D.

HR Manager

> "Zenefits is a great tool for businesses not having a full HR but needing HR support when dealing with Benefits, Employment Paperwork,..."

[See full review](https://www.capterra.com/p/133019/Zenefits/#Capterra___3122865)

Katie W.

HR Manager

> "It would sometimes take multiple weeks to get to a team that could actually answer and resolve my concerns."

[See full review](https://www.capterra.com/p/133019/Zenefits/#Capterra___2709135)

HB

Hannah B.

Operations Assistant

> "Also, having the "full service" option for them to take care of our unemployment insurance - including those out of state is wonderful."

[See full review](https://www.capterra.com/p/133019/Zenefits/#Capterra___3206782)

KT

Kathleen T.

Director of Finance

> "They close the case when it's even resolved. After sales support is really very bad and that's where it's most needed."

[See full review](https://www.capterra.com/p/133019/Zenefits/#Capterra___2892701)

JB

Jenn B.

Director of Operations, Admin, & Finance

> "Great -- on the whole it has created so many efficiencies for me in payroll and HR management and we have easily saved money when I..."

[See full review](https://www.capterra.com/p/133019/Zenefits/#Capterra___3155720)

PM

Philip M.

Partner

> "Performance management is just OK."

[See full review](https://www.capterra.com/p/133019/Zenefits/#Capterra___3129067)

KD

Kiersten D.

Baker

> "I like the picture feature too"

[See full review](https://www.capterra.com/p/133019/Zenefits/#Capterra___4473891)

KT

Kathleen T.

Director of Finance

> "Account rep is very nice but there's nothing he can do. If I talk to a live technical rep, they often give varying opinions, so it's..."

[See full review](https://www.capterra.com/p/133019/Zenefits/#Capterra___2892701)

EC

Erica C.

HR & Talent Specialist

> "Companies that want to move away from using spreadsheets and/or organize their HR data, Zenefits is a great HRIS platform!"

[See full review](https://www.capterra.com/p/133019/Zenefits/#Capterra___3193949)

David E.

CFO

> "Integration with Quickbooks Online is weak at best. "

[See full review](https://www.capterra.com/p/133019/Zenefits/#Capterra___2699662)

RD

Robert D.

HR Manager

> "When we were considering HR software back in 2015, we set up demos and reviewed many different options, but based upon the needs of our..."

[See full review](https://www.capterra.com/p/133019/Zenefits/#Capterra___3122865)

EM

Elizabeth M.

Business Development Manager

> "the app does not have the same features as when used on the computer."

[See full review](https://www.capterra.com/p/133019/Zenefits/#Capterra___2533485)

BM

Barbara M.

HR Director

> "Our company chose Zenefits to be the HR/Payroll/Benefits management system for our fast growing company because we needed to automate..."

[See full review](https://www.capterra.com/p/133019/Zenefits/#Capterra___2515227)

BM

Barbara M.

HR Director

> "The time card page often freezes up. "

[See full review](https://www.capterra.com/p/133019/Zenefits/#Capterra___2515227)

JB

Jai B.

COO

> "Their customer service is amazing, and I love the peace of mind of having there HR experts in my corner for any employee related issues."

[See full review](https://www.capterra.com/p/133019/Zenefits/#Capterra___3118609)

PK

Paul K.

Partner

> "Virtually no Customer support, lack of critical features."

[See full review](https://www.capterra.com/p/133019/Zenefits/#SoftwareAdvice___2963928)

ND

Nina D.

Project Manager

> "Your benefits information, employee information, and any tax information is available right on the homepage if you need anything, which..."

[See full review](https://www.capterra.com/p/133019/Zenefits/#Capterra___2431625)

BP

BOB P.

Manager

> "They have no customer service phone number and you will get no support."

[See full review](https://www.capterra.com/p/133019/Zenefits/#SoftwareAdvice___2931990)

VR

Verified Reviewer

COO

> "saves my time with taxes, as it allows me to focus on my job more."

[See full review](https://www.capterra.com/p/133019/Zenefits/#Capterra___3369830)

Katie W.

HR Manager

> "Customer support, payroll and tax issues"

[See full review](https://www.capterra.com/p/133019/Zenefits/#Capterra___2709135)

RW

Rebecca W.

Senior Director of Finance & Operations

> "Our end users like how easy and intuitive it is to deal with onboarding, open enrollment, time-off requests, and payroll."

[See full review](https://www.capterra.com/p/133019/Zenefits/#Capterra___3120505)

AS

Allyssa S.

Staff Accountant

> "Sometimes it is hard to get H.S.A. information/corrections."

[See full review](https://www.capterra.com/p/133019/Zenefits/#Capterra___2517230)

RP

Ria P.

Social Media Coordinator

> "What I like most about Zenefits is how easy it is to use and how simple the interface is."

[See full review](https://www.capterra.com/p/133019/Zenefits/#Capterra___2842173)

David E.

CFO

> "Integration with Quickbooks Online is weak at best. "

[See full review](https://www.capterra.com/p/133019/Zenefits/#Capterra___2699662)

VR

Verified Reviewer

Co-founder

> "Very simple and intuitive interface."

[See full review](https://www.capterra.com/p/133019/Zenefits/#Capterra___2512020)

KR

Kristi R.

Purchasing Coordinator

> "Even someone who is not great with technology would easily be able to navigate this app with little to no training."

[See full review](https://www.capterra.com/p/133019/Zenefits/#Capterra___3162308)

AG

Annie G.

Manager

> "The UI is also very easy to navigate with a low learning curve if you've never used them before."

[See full review](https://www.capterra.com/p/133019/Zenefits/#Capterra___7049442)

VR

Verified Reviewer

Co Founder/Administrator

> "Sometimes I have a hard time figuring out how to do a new task"

[See full review](https://www.capterra.com/p/133019/Zenefits/#Capterra___3116463)

SK

Stephanie K.

People Ops Partner

> "We used to have spreadsheets on spreadsheets - but thanks to Zenefits, it's easier and more compliant."

[See full review](https://www.capterra.com/p/133019/Zenefits/#Capterra___6207108)

AS

Allyssa S.

Staff Accountant

> "Sometimes it is hard to get H.S.A. information/corrections."

[See full review](https://www.capterra.com/p/133019/Zenefits/#Capterra___2517230)

JW

Joy W.

HR Manager

> "Zenefits provides EVERYTHING we need in one intuitive online portal..."

[See full review](https://www.capterra.com/p/133019/Zenefits/#Capterra___6137021)

JW

Joy W.

HR Manager

> "Little to no phone support available for user issues."

[See full review](https://www.capterra.com/p/133019/Zenefits/#Capterra___6137021)

Tess M.

Matchmaker

> "It seems easy to use at first glance."

[See full review](https://www.capterra.com/p/133019/Zenefits/#Capterra___6818797)

JE

Jasmine E.

payroll

> "turn around on customer service takes longer than expected"

[See full review](https://www.capterra.com/p/133019/Zenefits/#Capterra___4521892)

JW

Joy W.

HR Manager

> "The streamlined all-in-one features of Zenefits allowed us to drop outside consultants and service providers."

[See full review](https://www.capterra.com/p/133019/Zenefits/#Capterra___6137021)

KT

Kathleen T.

Director of Finance

> "They close the case when it's even resolved. After sales support is really very bad and that's where it's most needed."

[See full review](https://www.capterra.com/p/133019/Zenefits/#Capterra___2892701)

AT

Anne T.

VP of Finance and Sales

> "It's user-friendly and we receive the live support that we need."

[See full review](https://www.capterra.com/p/133019/Zenefits/#Capterra___6021906)

PK

Paul K.

Partner

> "Virtually no Customer support, lack of critical features."

[See full review](https://www.capterra.com/p/133019/Zenefits/#SoftwareAdvice___2963928)

[View Reviews](https://www.capterra.com/p/133019/Zenefits/reviews/)

JB

Jillean B.

Manager

> "This feature allows me to provide prompt and effective support to my employees, ensuring they receive the assistance they need, regardless of their location or my own, which..."

[See full review](https://www.capterra.com/p/190778/QuickBooks-Online/#Capterra___7153230)

JF

Julie F.

Office manager - payroll coordinator

> "has sent his ID three separate times, bank statement, federal id info, phone bills, letters from our bank, to "verify" and they told us it was all good and then lock us out of..."

[See full review](https://www.capterra.com/p/190778/QuickBooks-Online/#Capterra___7161458)

KUMAR H.

Account executive

> "I mainly used it for managing basic accounting task, reporting , aging report, Ar report invoices tracking, it help me to stay organised and reduce my manual working."

[See full review](https://www.capterra.com/p/190778/QuickBooks-Online/#Capterra___7115950)

JB

Jillean B.

Manager

> "This deficiency directly contributes to inaccuracies in inventory records, increasing the risk of stockouts, and complicating efforts to effectively optimize sales strategies..."

[See full review](https://www.capterra.com/p/190778/QuickBooks-Online/#Capterra___7153230)

JH

Jeff H.

Front office manager

> "It has all the tools I need to manage my finances, create invoices, track expenses, and run reports without having to use multiple programs."

[See full review](https://www.capterra.com/p/190778/QuickBooks-Online/#Capterra___7174523)

KA

Khyan A.

Administrator and Senior Story Board Artist

> "Some workflows aren’t always as intuitive as they first appear, especially for non-finance users. As the system scales with more data, performance can occasionally slow down,..."

[See full review](https://www.capterra.com/p/190778/QuickBooks-Online/#Capterra___7153651)

JH

Jeff H.

Front office manager

> "The platform has helped streamline my daily accounting tasks and saves me a significant amount of time. While customer support can sometimes take longer to respond than I'd..."

[See full review](https://www.capterra.com/p/190778/QuickBooks-Online/#Capterra___7174523)

MM

Maria M.

HR Manager

> "Additionally, as data volume grows, the system may become slower, which can impact efficiency during high-volume tasks like reconciliations or reporting."

[See full review](https://www.capterra.com/p/190778/QuickBooks-Online/#Capterra___7130664)

LA

Lauren A.

Administrator

> "The payroll function is so beneficial with Quickbooks tracking live checks and auto-creating labor and tax reports, and filing and paying taxes automatically."

[See full review](https://www.capterra.com/p/190778/QuickBooks-Online/#Capterra___7141459)

AR

Andrew R.

Operations

> "QuickBooks Online lacks advanced features found in the desktop version, such as advanced inventory, job costing, and industry-specific tools."

[See full review](https://www.capterra.com/p/190778/QuickBooks-Online/#Capterra___7045404)

NC

Nikki C.

Permit Technician

> "It handles core tasks like invoicing, expense tracking, and financial reporting efficiently, and the automatic bank syncing helps keep records accurate and up to date. While..."

[See full review](https://www.capterra.com/p/190778/QuickBooks-Online/#Capterra___7136893)

MH

Maranda H.

Founder

> "It is overly complicated and has no real budgeting features for true cash flow planning, think every dollar systems."

[See full review](https://www.capterra.com/p/190778/QuickBooks-Online/#Capterra___7134631)

NC

Nikki C.

Permit Technician

> "The real-time syncing with bank accounts is especially helpful because it keeps everything updated automatically, and the dashboards give a clear snapshot of cash flow and..."

[See full review](https://www.capterra.com/p/190778/QuickBooks-Online/#Capterra___7136893)

Arianna W.

Owner

> "There is no way to reliably set up what is relevant and how to record different suppliers, no chance to have categories remembered, even when defining defaults."

[See full review](https://www.capterra.com/p/190778/QuickBooks-Online/#Capterra___7075101)

KS

Kaitlyn S.

Executive Director

> "We also appreciated the ability to categorize donations, track grants, and quickly pull year-end reports for audits and budgeting."

[See full review](https://www.capterra.com/p/190778/QuickBooks-Online/#Capterra___7125089)

JC

Jacob C.

Owner

> "Unable to submit returns directly through a portal, lack of automated ai bookkeeping, difficult to navigate"

[See full review](https://www.capterra.com/p/190778/QuickBooks-Online/#Capterra___7164223)

VR

Verified Reviewer

Customer Support

> "The dashboard gives a clear, real-time snapshot of your finances, and navigating between invoicing, expenses, and reports feels seamless."

[See full review](https://www.capterra.com/p/190778/QuickBooks-Online/#Capterra___7113370)

SR

Samantha R.

Finance

> "QuickBooks Online can be quite pricey, has limited customization, and it has occasional sync glitches."

[See full review](https://www.capterra.com/p/190778/QuickBooks-Online/#Capterra___7130955)

MG

Monique G.

President

> "Overall, this platform streamlines financial management, improved visibility into bisiness perfomance and helped us maintain accurate records while supporting informed decision..."

[See full review](https://www.capterra.com/p/190778/QuickBooks-Online/#Capterra___7179828)

HG

Hollie G.

Office Manager

> "This happens especially after random updates (unnecessary for the most part) and the techs have no idea how to help as they are restricted by the new updates and cannot really..."

[See full review](https://www.capterra.com/p/190778/QuickBooks-Online/#Capterra___7136253)

KS

Kaitlyn S.

Executive Director

> "The platform improved organization and transparency in our financial tracking and made it easier to prepare reports for the board and budgeting."

[See full review](https://www.capterra.com/p/190778/QuickBooks-Online/#Capterra___7125089)

HJ

Hamish J.

Finance Manager

> "One thing that's kind of annoying is that the reporting features can be a bit tricky to navigate, especially when you're trying to customize reports."

[See full review](https://www.capterra.com/p/190778/QuickBooks-Online/#Capterra___7183117)

JS

Jonathan S.

Founder

> "It offers a solid set of accounting features, financial reporting, invoicing, and bank transaction management."

[See full review](https://www.capterra.com/p/190778/QuickBooks-Online/#Capterra___7160845)

Kevin H.

Owner

> "the dates. if i change a date on an estimate sheet, that carries through to the invoices and if i dont catch it my clients get overdue invoices. "

[See full review](https://www.capterra.com/p/190778/QuickBooks-Online/#Capterra___7103185)

HJ

Hamish J.

Finance Manager

> "Its user-friendly interface and regular use have made it an integral part of my daily workflow. While there are some minor hiccups, the software's strengths far outweigh its..."

[See full review](https://www.capterra.com/p/190778/QuickBooks-Online/#Capterra___7183117)

NA

Nicholas A.

Principal Software Engineer

> "The navigation can be a bit clunky at times and doing historical research of payrolls from prior years is not snappy."

[See full review](https://www.capterra.com/p/190778/QuickBooks-Online/#Capterra___7174351)

KA

Khyan A.

Administrator and Senior Story Board Artist

> "Team collaboration is also decent, particularly when multiple users (like finance teams, accountants, or managers) need access to the same financial data in real time."

[See full review](https://www.capterra.com/p/190778/QuickBooks-Online/#Capterra___7153651)

JS

Jonathan S.

Founder

> "Bank and credit card accounts frequently disconnect for no apparent reason, and reconnecting them can be time-consuming and frustrating."

[See full review](https://www.capterra.com/p/190778/QuickBooks-Online/#Capterra___7160845)

KA

Khyan A.

Administrator and Senior Story Board Artist

> "QuickBooks Online is a solid, easy-to-use accounting platform that works well for day-to-day financial management without needing deep accounting knowledge."

[See full review](https://www.capterra.com/p/190778/QuickBooks-Online/#Capterra___7153651)

RB

Ramona B.

Principal

> "I have spent over an hour and a half with customer support to learn that there is no way to run a report that reflects only business miles, even though they are tracked. "

[See full review](https://www.capterra.com/p/190778/QuickBooks-Online/#Capterra___7124657)

VR

Verified Reviewer

General Manager

> "The automation features—bank feeds, recurring invoices, and rules—save a ton of time, and the dashboard gives a clear snapshot of cash flow without needing to dig around."

[See full review](https://www.capterra.com/p/190778/QuickBooks-Online/#Capterra___7055195)

LH

Lyla H.

Administrator

> "Our customers became linked and I am still trying to figure out how to link their payments to them so it stops showing overdue invoices but the last 3 people recommend I pay..."

[See full review](https://www.capterra.com/p/190778/QuickBooks-Online/#Capterra___7046492)

BB

Brent B.

VP Business Development

> "Quickbooks Online is a very efficient product that gives our small business real time data and reports to help us guide all of our decision making and track our progress and..."

[See full review](https://www.capterra.com/p/190778/QuickBooks-Online/#Capterra___7016100)

VR

Verified Reviewer

Owner

> "They often roll out "updates" that seem to be just a layout rearrangement with no notice, and it’s a productivity killer."

[See full review](https://www.capterra.com/p/190778/QuickBooks-Online/#Capterra___7131609)

JI

Jack I.

IT Consultant

> "Quickbooks helps me keep my business finances in check, automatically synchronises with my bank and helps me manage payroll, of which I wouldn't ordinarily know where to start..."

[See full review](https://www.capterra.com/p/190778/QuickBooks-Online/#Capterra___7031654)

SS

Stephanie S.

Bookkeeper and Treasurer

> "I don't like that it works to ensure that people without an accounting background can record data accurately however its not as useful when you know what the accounting that..."

[See full review](https://www.capterra.com/p/190778/QuickBooks-Online/#Capterra___7047209)

TB

Thomas B.

Bookkeeper-Administrator

> "Invoicing and payments are seamless, and financial reporting tools provide all the insights we need without extra software. Because it’s cloud-based, we always have secure..."

[See full review](https://www.capterra.com/p/190778/QuickBooks-Online/#Capterra___7041164)

NC

Nikki C.

Permit Technician

> "It can also get expensive as you add more features or users, and certain useful functions are only available in higher-tier plans."

[See full review](https://www.capterra.com/p/190778/QuickBooks-Online/#Capterra___7136893)

Nathan H.

Owner

> "It’s a robust program that gives small businesses like myself a way to track accounting, invoicing and credit card, etc. payments all in o e and at an affordable rate."

[See full review](https://www.capterra.com/p/190778/QuickBooks-Online/#Capterra___7104187)

MK

Michelle K.

Accountant

> "It has been difficult to convert our data from Desktop and the loss of ability to have multiple invoice templates from different departments has caused us to restructure our..."

[See full review](https://www.capterra.com/p/190778/QuickBooks-Online/#Capterra___6716163)

STS

Sandra Toribio S.

Accounting Specialist

> "QuickBooks online gives you all your business features at your fingertips income and expense tracking, invoicing, bill payment, bank reconciliation and even payroll."

[See full review](https://www.capterra.com/p/190778/QuickBooks-Online/#Capterra___7008683)

JF

Julie F.

Office manager - payroll coordinator

> "They did not tell us they locked us out, they just did it and when we went to process payroll Monday we got a message that we are locked out and they need to verify AGAIN!!!!!!"

[See full review](https://www.capterra.com/p/190778/QuickBooks-Online/#Capterra___7161458)

TJ

Tyler J.

Owner

> "Allowing me to add my Bookkeeper to gain access makes this a lot easier come tax time which saves me! Though I use a CRM platform for my invoicing and payments, QBO has those..."

[See full review](https://www.capterra.com/p/190778/QuickBooks-Online/#Capterra___7063977)

KP

Keyur P.

Field service technician

> "Sometimes Quickbooks slows upload the photos when network issues"

[See full review](https://www.capterra.com/p/190778/QuickBooks-Online/#Capterra___7115848)

Cayla F.

Paralegal

> "Quickbooks is a great program for easily sending invoices and receiving payments. Although it did have a few bugs in the early stages and we encountered some issues, they seem..."

[See full review](https://www.capterra.com/p/190778/QuickBooks-Online/#Capterra___7117286)

BN

Bruce N.

President

> "Very frustrating to use, stop allowing QB to integrate with Bank account, too many double entries, making bank and credit card reconciliation a problem."

[See full review](https://www.capterra.com/p/190778/QuickBooks-Online/#Capterra___7061681)

Shahid Jamil K.

ACCOUNTANT

> "QuickBooks Online provides a modern, cloud-based accounting experience designed for small to medium-sized businesses that value convenience, automation, and collaboration."

[See full review](https://www.capterra.com/p/190778/QuickBooks-Online/#Capterra___7036526)

Andrew H.

Company Director

> "It's not a simple case of just uploading receipts, you have to manually edit a lot of expenses"

[See full review](https://www.capterra.com/p/190778/QuickBooks-Online/#Capterra___7154184)

KA

Khyan A.

Administrator and Senior Story Board Artist

> "It’s particularly useful for invoicing, expense tracking, and giving visibility across business finances in real time."

[See full review](https://www.capterra.com/p/190778/QuickBooks-Online/#Capterra___7153651)

MA

Mallory A.

Director of Operations

> "It unchecked my authorization to charge a client's card but said paid so I missed out on months of a client's payment."

[See full review](https://www.capterra.com/p/190778/QuickBooks-Online/#Capterra___7136391)

LS

Loren S.

Managing Director

> "There's a lot of depth to it for a bookkeeping software, where a good accountant can make the most of each subscription tier with some creativity."

[See full review](https://www.capterra.com/p/190778/QuickBooks-Online/#Capterra___7155674)

VR

Verified Reviewer

IT SYstems Administrator

> "The stipulation is that if you lose internet connectivity, you potentially lose access."

[See full review](https://www.capterra.com/p/190778/QuickBooks-Online/#Capterra___7130213)

JD

Jeremiah D.

Owner

> "Now with a highly competent bookkeeping team and new AI tools for uploading receipts and invoices, things have improved and I'm getting the business data that I need."

[See full review](https://www.capterra.com/p/190778/QuickBooks-Online/#Capterra___7011619)

KB

Kim B.

Owner

> "I find the cost for Quickbooks in Canada a bit steep for certain features. But this is pretty common with most products in Canada these days!"

[See full review](https://www.capterra.com/p/190778/QuickBooks-Online/#Capterra___7138408)

JB

Jillean B.

Manager

> "The invoicing system is incredibly user-friendly, not only for my team but also for my clients, who find the payment process to be very convenient and efficient, contributing..."

[See full review](https://www.capterra.com/p/190778/QuickBooks-Online/#Capterra___7153230)

Dana P.

CVOM

> "QuickBooks Online can get a bit pricey over time, and some features feel limited unless you upgrade."

[See full review](https://www.capterra.com/p/190778/QuickBooks-Online/#Capterra___7142501)

Eri D.

Owner

> "My clients use different software unique to their industry, Quickbooks makes this seamless by offering an integration for most if not all."

[See full review](https://www.capterra.com/p/190778/QuickBooks-Online/#Capterra___7147306)

BV

Brooke V.

Accountant

> "Had a credit card cancelled and tried updating QB to our new card, it would not accept a new card in their system, they promised it was on their end and they were working on..."

[See full review](https://www.capterra.com/p/190778/QuickBooks-Online/#Capterra___6520797)

VR

Verified Reviewer

Owner

> "It needs a bit cleaning up, but as you go through the cleaning process you get to understand the categories better and come up with a great organization of all your..."

[See full review](https://www.capterra.com/p/190778/QuickBooks-Online/#Capterra___7118775)

Jennifer H.

Service Billing Administrator

> "Features move without warning, which disrupts workflows and slows down routine tasks."

[See full review](https://www.capterra.com/p/190778/QuickBooks-Online/#Capterra___7137965)

NE

Nicholas E.

Framer

> "Quickbooks online is a very user-friendly, intuitive website that simplifies accounting, budgeting, invoicing."

[See full review](https://www.capterra.com/p/190778/QuickBooks-Online/#Capterra___7164122)

SA

Suman A.

Owner,Bookkeeper,TaxPreparer

> "Can run slow at times and has an occasional sync issue with bank feeds."

[See full review](https://www.capterra.com/p/190778/QuickBooks-Online/#Capterra___7161957)

VR

Verified Reviewer

COO

> "Our resources are limited, so QBO is a good, inexpensive tool to help us manage several key areas like bookkeeping, invoicing, reporting."

[See full review](https://www.capterra.com/p/190778/QuickBooks-Online/#Capterra___7100561)

JW

Julia W.

CFO, accountant, tax preparer

> "Overall everything now involves pop up windows and side bars that open up and push the working area of QBO off the side where you can no longer see your data."

[See full review](https://www.capterra.com/p/190778/QuickBooks-Online/#Capterra___7020308)

KH

Kathy H.

Project Manager

> "Financial reports are everything I need and invoicing and payments save me so much time; especially using the automatic payments monthly for multiple clients."

[See full review](https://www.capterra.com/p/190778/QuickBooks-Online/#Capterra___7030094)

JW

Julia W.

CFO, accountant, tax preparer

> "The new invoice layout is slow and cumbersome and has increased the amount of clicks required multiple times over."

[See full review](https://www.capterra.com/p/190778/QuickBooks-Online/#Capterra___7020308)

AB

Anna B.

Kinesiologist

> "The app is secure and contains all the features I need to do my invoics and my financial reports."

[See full review](https://www.capterra.com/p/190778/QuickBooks-Online/#Capterra___7138786)

E

Eren Ç.

Architectural specialist

> "sometimes reloading too slow when you try to refresh. when you clocking in and out bells sings loudly."

[See full review](https://www.capterra.com/p/190778/QuickBooks-Online/#Capterra___7133959)

Nathan H.

Owner

> "It allows me to track my hours, receipts and makes invoicing easy so that I don’t have to worry about making mistakes."

[See full review](https://www.capterra.com/p/190778/QuickBooks-Online/#Capterra___7104187)

BR

Brooke R.

Paralegal

> "If you do not update the program regularly you can run into issues but that is the only complaint that I have."

[See full review](https://www.capterra.com/p/190778/QuickBooks-Online/#Capterra___7124545)

Stacy M.

Accountant

> "The ability to take credit cards and ACH payments works well & has actually made a positive impact on our ability to collect customer accounts quicker."

[See full review](https://www.capterra.com/p/190778/QuickBooks-Online/#Capterra___7054657)

TD

Traci D.

owner

> "The Cons are that it allows non bookkeeper/accountants to do things that should not be allowed and should only be done by bookkeepers/accountant. When I want to print something..."

[See full review](https://www.capterra.com/p/190778/QuickBooks-Online/#Capterra___6821142)

Gena T.

Owner

> "Mobile app functionality – The mobile app allows quick checks, invoicing, and receipt capture on the go."

[See full review](https://www.capterra.com/p/190778/QuickBooks-Online/#Capterra___7064951)

JD

Joy D.

Accountant

> "Sometimes it will say it is auto expense and sometimes it will say it’s a loan or maybe supplies… it isn’t consistent and you must know basic accounting before you attempt to..."

[See full review](https://www.capterra.com/p/190778/QuickBooks-Online/#Capterra___7027544)

BG

Barbara G.

Executive Director

> "It's an easy for a small non-profit to manage the business! While we have an external controller that can provide support in a pinch, generally QB makes it easy to manage our..."

[See full review](https://www.capterra.com/p/190778/QuickBooks-Online/#Capterra___7113365)

SB

Syretha B.

Firm Administrator

> "While I appreciate the added security, I do get frustrated at times when sessions time out and I have to login and authenticate multiple times throughout the day."

[See full review](https://www.capterra.com/p/190778/QuickBooks-Online/#Capterra___7053610)

KUMAR H.

Account executive

> "It helps in tracking expenses and invoices without doing everything manually."

[See full review](https://www.capterra.com/p/190778/QuickBooks-Online/#Capterra___7115950)

TR

Tanya R.

Founder

> "There was a feature where you could email a receipt to the quickbooks account and it would automatically import the receipt to the relevant transaction - which would have been..."

[See full review](https://www.capterra.com/p/190778/QuickBooks-Online/#Capterra___6649542)

RB

Rob B.

Director of Photography

> "I can easily add services and products and sending a payment link to customers is easy; I can either email them directly from Quickbooks or copy a link to send from my own..."

[See full review](https://www.capterra.com/p/190778/QuickBooks-Online/#Capterra___7053562)

E

Eren Ç.

Architectural specialist

> "however, I opened my browser and entering clockin page is very hard time consuming."

[See full review](https://www.capterra.com/p/190778/QuickBooks-Online/#Capterra___7133959)

Deborah T.

Controller

> "The program is intuitive and offers as much guidance with helpful hints, as needed. "

[See full review](https://www.capterra.com/p/190778/QuickBooks-Online/#Capterra___7104742)

Roger A.

Owner

> "It can be expensive and sometimes not very intuitive."

[See full review](https://www.capterra.com/p/190778/QuickBooks-Online/#Capterra___7078839)

VR

Verified Reviewer

CEO Owner

> "the program is more streamline and user friendly than other programs I have used in the past."

[See full review](https://www.capterra.com/p/190778/QuickBooks-Online/#Capterra___7037419)

AS

Amber S.

Founder and CEO

> "Not very intuitive. "

[See full review](https://www.capterra.com/p/190778/QuickBooks-Online/#Capterra___7116740)

JLD

Jenna Lee D.

Founding Partnet

> "Quickbooks online is fairly intuitive and whatever isn't intuitive can be figured out via their help articles or forums."

[See full review](https://www.capterra.com/p/190778/QuickBooks-Online/#Capterra___6851295)

EF

Erin F.

Medical director

> "Sometimes was not intuitive and made it difficult to have others use"

[See full review](https://www.capterra.com/p/190778/QuickBooks-Online/#Capterra___6673627)

VR

Verified Reviewer

CEO

> "Its intuitive enough that I was able to teach myself how to use it for the most part."

[See full review](https://www.capterra.com/p/190778/QuickBooks-Online/#Capterra___7102936)

DP

Debbie P.

Associate Accountant

> "I do find this to be not as user friendly as the old version."

[See full review](https://www.capterra.com/p/190778/QuickBooks-Online/#Capterra___7065339)

Eri D.

Owner

> "My clients use different software unique to their industry, Quickbooks makes this seamless by offering an integration for most if not all."

[See full review](https://www.capterra.com/p/190778/QuickBooks-Online/#Capterra___7147306)

BF

Bill F.

Founder

> "It does not integrate with the software we use so we find ourselves having to enter data more than one time"

[See full review](https://www.capterra.com/p/190778/QuickBooks-Online/#Capterra___6864573)

MW

Matt W.

President

> "Their Payroll and Benefits integration has been a godsend and has help me retain my employees by offering them competitive health insurance and pretty soon I'm going to try..."

[See full review](https://www.capterra.com/p/190778/QuickBooks-Online/#Capterra___6780676)

PW

Paul W.

Director

> "rd party integration with my CRM is a little buggy making it unreliable."

[See full review](https://www.capterra.com/p/190778/QuickBooks-Online/#Capterra___6757115)

JL

Jay L.

Worker

> "QuickBooks online has cloud access and it integrates with many tools."

[See full review](https://www.capterra.com/p/190778/QuickBooks-Online/#Capterra___7188748)

Soner H.

CEO

> "It is not easy to integrate with international applications."

[See full review](https://www.capterra.com/p/190778/QuickBooks-Online/#Capterra___7097469)

LA

Linda A.

Accounting

> "The wide range of available integrations with other business apps is also a huge plus for streamlining my workflow."

[See full review](https://www.capterra.com/p/190778/QuickBooks-Online/#Capterra___7029286)

BC

Brenda C.

Office Manager

> "Does not integrate as well as QB Desktop does with other software applications"

[See full review](https://www.capterra.com/p/190778/QuickBooks-Online/#Capterra___6734631)

KC

Kathy C.

Admin. Assistant

> "They are easier to sort, user friendly in breaking down the amounts and line items."

[See full review](https://www.capterra.com/p/190778/QuickBooks-Online/#Capterra___7137810)

SC

Shane C.

Office Manager

> "It is in some cases overly robust and this can make things harder than they need to be."

[See full review](https://www.capterra.com/p/190778/QuickBooks-Online/#Capterra___7046758)

JW

Jennifer W.

Community Engagement and Operations Manager

> "Quickbooks online is very easy to use and accessible to various levels of administrative needs."

[See full review](https://www.capterra.com/p/190778/QuickBooks-Online/#Capterra___7124021)

DM

Daniel M.

Board Treasurer

> "Too complex for a simple HOA board application. "

[See full review](https://www.capterra.com/p/190778/QuickBooks-Online/#Capterra___7084240)

Frank D.

Practitioner

> "I will say the green colour is nice to meet character count minimums."

[See full review](https://www.capterra.com/p/190778/QuickBooks-Online/#Capterra___7054850)

AK

Anne K.

practice manager

> "The cons of too many clicks but easy tasks being nonexistent make it a cumbersome and unfriendly tool for an uber small office like ours. "

[See full review](https://www.capterra.com/p/190778/QuickBooks-Online/#Capterra___6343306)

JS

Jennifer S.

President

> "Reliable, functions that make the work easier to process, wide range of programs with the program."

[See full review](https://www.capterra.com/p/190778/QuickBooks-Online/#Capterra___6840052)

RV

Robert V.

Owner

> "In tbe beginning it was kind of hard to use."

[See full review](https://www.capterra.com/p/190778/QuickBooks-Online/#Capterra___6572100)

JB

Jillean B.

Manager

> "This feature allows me to provide prompt and effective support to my employees, ensuring they receive the assistance they need, regardless of their location or my own, which..."

[See full review](https://www.capterra.com/p/190778/QuickBooks-Online/#Capterra___7153230)

BN

Bruce N.

President

> "Some of the tech support isn't up to date with the software; it's hit-or-miss when it comes to getting good support—no option for hard-copy backup. "

[See full review](https://www.capterra.com/p/190778/QuickBooks-Online/#Capterra___7061681)

JB

Jillean B.

Manager

> "I particularly appreciate the responsiveness and helpfulness of their customer support team; they are always available to address my queries promptly and effectively."

[See full review](https://www.capterra.com/p/190778/QuickBooks-Online/#Capterra___7153230)

LA

Linda A.

Accounting

> "I've been frustrated by the customer support, which can be slow to respond, and sometimes I feel like it's difficult to get a resolution for complex technical issues."

[See full review](https://www.capterra.com/p/190778/QuickBooks-Online/#Capterra___7029286)

Jonathan T.

Business Owner

> "I will say that when I needed assistance I got it (for free) and things seem to be working, but not as easy & stress free and Desktop. "

[See full review](https://www.capterra.com/p/190778/QuickBooks-Online/#Capterra___7063731)

CM

Colleen M.

Owner and Designer

> "The service call line is generally answered from a call centre in the Philippines, and unfortunately it sounds like all agents are reading from a script."

[See full review](https://www.capterra.com/p/190778/QuickBooks-Online/#Capterra___6824914)

CB

Chelsea B.

Customer Service Representative

> "Easy to use for employees, great customer support services, quick information at my fingertips, without having to bother a superior staff member."

[See full review](https://www.capterra.com/p/190778/QuickBooks-Online/#Capterra___7064078)

DM

Danielle M.

Revenue manager

> "It’s been 3/5. If I have an issue with something it’s impossible to get it resolved with customer service and I have to figure it out on my own"

[See full review](https://www.capterra.com/p/190778/QuickBooks-Online/#Capterra___7027286)

[View Reviews](https://www.capterra.com/p/190778/QuickBooks-Online/reviews/)

## User interface

[TriNet HR Plus](https://www.capterra.com/p/133019/Zenefits/)

4.21 (823)

[QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/)

4.34 (8,529)

## Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

### Features

Do these products fit your needs?

Prioritize real-user-identified key features according to your needs to find your best fit.

\--% Fit

vs

\--% Fit

1099 Preparation

207

Important

401(k) Tracking

150

Important

Access Controls/Permissions

120

Important

TriNet HR Plus

Top features

25/50

-   1099 Preparation
-   401(k) Tracking
-   Access Controls/Permissions
-   Accounting
-   Accounting Integration
-   Activity Dashboard
-   AI Copilot
-   AI/Machine Learning
-   Alerts/Notifications
-   API
-   Approval Process Control
-   Approvals
-   Attendance Management
-   Audit Management
-   Automatic Tax Payment
-   Auto Update
-   Batch Processing
-   Benefits Management
-   Benefits Manager
-   Calendar Management
-   Cash Flow Management
-   Chatbot
-   Check Printing
-   Check/W-2 Delivery
-   Compensation Management
-   Compliance Management
-   Core HR Integration
-   Corporate/Business
-   Customizable Reports
-   Data Import/Export
-   Deduction Management
-   Direct Deposit
-   Document Management
-   Employee Database
-   Employee Management
-   Employee Onboarding
-   Employee Profiles
-   Employee Self Service
-   Expense Claims
-   Expense Management
-   Expense Reimbursement
-   Expense Tracking
-   For Accountants
-   For CPA Firms
-   For Small Businesses
-   Generative AI
-   Mobile
-   Mobile Access
-   Multi-Country
-   Multi-Currency

[See all features](https://www.capterra.com/p/133019/Zenefits/#features)

QuickBooks Online

22/50

-   1099 Preparation
-   401(k) Tracking
-   Access Controls/Permissions
-   Accounting
-   Accounting Integration
-   Activity Dashboard
-   AI Copilot
-   AI/Machine Learning
-   Alerts/Notifications
-   API
-   Approval Process Control
-   Approvals
-   Attendance Management
-   Audit Management
-   Automatic Tax Payment
-   Auto Update
-   Batch Processing
-   Benefits Management
-   Benefits Manager
-   Calendar Management
-   Cash Flow Management
-   Chatbot
-   Check Printing
-   Check/W-2 Delivery
-   Compensation Management
-   Compliance Management
-   Core HR Integration
-   Corporate/Business
-   Customizable Reports
-   Data Import/Export
-   Deduction Management
-   Direct Deposit
-   Document Management
-   Employee Database
-   Employee Management
-   Employee Onboarding
-   Employee Profiles
-   Employee Self Service
-   Expense Claims
-   Expense Management
-   Expense Reimbursement
-   Expense Tracking
-   For Accountants
-   For CPA Firms
-   For Small Businesses
-   Generative AI
-   Mobile
-   Mobile Access
-   Multi-Country
-   Multi-Currency

[See all features](https://www.capterra.com/p/190778/QuickBooks-Online/#features)

### Recognition

TriNet HR Plus is recognized as a top-rated tool in 2 Capterra Shortlist reports

QuickBooks Online is recognized as a top-rated tool in 3 Capterra Shortlist reports

### Deployment & support

TriNet HR Plus

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

QuickBooks Online

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

### Company Details

TriNet HR Plus

-   By TriNet Group
-   Located in United States
-   Founded in 1988

QuickBooks Online

-   By Intuit
-   Located in United States
-   Founded in 1983

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[TriNet HR Plus](https://www.capterra.com/p/133019/Zenefits/)[4.21 (823)](https://www.capterra.com/p/133019/Zenefits/reviews/)

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4.4

Ease of Use

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[QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/)[4.34 (8,529)](https://www.capterra.com/p/190778/QuickBooks-Online/reviews/)

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4.3

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Ease of Use

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[TriNet HR Plus](https://www.capterra.com/p/133019/Zenefits/)[4.21 (823)](https://www.capterra.com/p/133019/Zenefits/reviews/)

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Price

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4.2

Features

4.5

4.4

Ease of Use

4.6

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[QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/)[4.34 (8,529)](https://www.capterra.com/p/190778/QuickBooks-Online/reviews/)

vs

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Contact vendor for pricing

4.3

Features

4.2

4.2

Ease of Use

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Price

Contact vendor for pricing

4.2

Features

4.3

4.4

Ease of Use

4.3

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Contact vendor for pricing

4.3

Features

4.2

4.2

Ease of Use

4.2

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Price

Contact vendor for pricing

4.2

Features

4.3

4.4

Ease of Use

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Contact vendor for pricing

Price

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4.2

Features

4.7

4.4

Ease of Use

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[QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/)[4.34 (8,529)](https://www.capterra.com/p/190778/QuickBooks-Online/reviews/)

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Features

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4.2

Ease of Use

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