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Tenants, Landlords, Property Managers and ServicePros.
Our software products are tailored to multiple industries, including residential, commercial, and corporate housing properties. Serving U.S and Canada
Overall I have had a great experience with tenant cloud. Their customer service has always been very responsive and reliable.
Took me days to cancel my account, erroneous info, unresponsive to questions, had to call at specfic hours. No info about who's on the hook for money lost in a hack.
It's safer for me to stay with Tenantcloud because I am a loyal customer to good products.
Couple of tenants say they struggled with the payment app a bit.
The best part about Tenantcloud is that the customer service and sales have always been personable and available. I love the fact I can have me or my clients call in and they love having live help.
There is no Move In / Move out and general inspection documentation.
It's extremely helpful to have a secure platform that tenants and landlords can use for payment, and is user friendly.
There are a couple things that were hard to find, particularly some of the items that get populated into a least template.
If I have an issue he is there and resolves it by the next day. I love the customer service and appreciate his helpfulness and always there to be assistance with any questions I have.
There is no place to submit my payment. Your wasting my time just because I don't have a 100 character review.
We have used Landlord Tracks for over a year and love the software and their great, responsive customer service.
There is no running balance on the account. Categories for each transaction should be included so that a yearly report (missing also) can be generated for income tax purposes.
I'm still getting used to using it, but I love they have a user guide to help you out. I also love that you can do tenant screening.
Inability to sort Invoices by status. Unable to get Reoccurring Transactions (Tasks) to work.
The integration of the marketing is awesome. I click publish and it goes to websites that are the most popular where tenants are and I get quick results on tenants.
I can't believe I have to go through all this to make a payment. Getting frustrated here.
Alex: My name's Alex, and I am a property manager for Picking Enterprise LLC. We've been using TenantCloud and give it a five out of five. So we use TenantCloud for a variety of tasks, to track rental balances, late fees, maintenance requests, how we're doing with the maintenance request, as well as balances with contractors, tax bills and inventory in each of the properties we manage. We like most about TenantCloud, that it's available on mobile apps. When we're traveling, we still manage a portfolio, that there's a seamless connection with our residents, and the residents feel like we're right around the corner when we may be halfway around the world. Right, so one of the opportunities we found with TenantCloud is the fork in the road for customer service. TenantCloud asks for ideas or to submit a ticket for help. And our trouble tickets have been awesome. We get turnaround, feedback, it's delightful. One of the growing edges and opportunities for TenantCloud is with the submission of ideas, because the ideas are submitted, but the turnaround time on the tweaks with the software seems to be a little longer, and the turnaround on ideas seems to be beyond the reach of the customer service representatives. They say they have to kick it over, kick it up to programmers, which is understandable, but it is a little less elegant than the rest of the parts of TenantCloud. So that's an opportunity for TenantCloud to grow.
TenantCloud
Top FeaturesLandlordTracks
LandlordTracks
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