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We serve all members involved in running, maintaining and living in a condo corporation, home owner's association and stratas. This includes property managers, security, board members, residents etc.
Tenants, Landlords, Property Managers and ServicePros.
Since we have had CCC, our residents are very pleased at the improvements we have made in managing our condominium complex. Their customer service excellent.
Many of our owners are not all that tech savvy and find websites awkward and difficult to understand.
Permits good management with ease and a forum for residents as well, as well as excellent communication between management and residents.
It appears that the APP has functionality problems and people cannot always use a computer to access the site.
We have only been using the system for a few weeks but we are very excited about the package control and the communications ability of the software.
The only issue I have is a recent change has made inputting dates into vacation a little more difficult.
My experience dealing with CCC has been very good and the response time to queries has been excellent.
I have had the software in my condo for 2 years and have had no negative experiences yet, just wish it was installed sooner for our condo.
The best part about Tenantcloud is that the customer service and sales have always been personable and available. I love the fact I can have me or my clients call in and they love having live help.
Took me days to cancel my account, erroneous info, unresponsive to questions, had to call at specfic hours. No info about who's on the hook for money lost in a hack.
Overall I have had a great experience with tenant cloud. Their customer service has always been very responsive and reliable.
Couple of tenants say they struggled with the payment app a bit.
It's safer for me to stay with Tenantcloud because I am a loyal customer to good products.
There is no Move In / Move out and general inspection documentation.
It's extremely helpful to have a secure platform that tenants and landlords can use for payment, and is user friendly.
There are a couple things that were hard to find, particularly some of the items that get populated into a least template.
Sanae: Hi, my name is Sanae. I'm a site administrator working in Crossbridge and I will rate four to the Condo Control apps. I'm using Condo Control apps to manage my residents such as owners or tenants profile. I'll register the new tenants and owners to Condo Control apps and sometimes I'll also use the app to help the residents to book the [inaudible 00:00:30]. So Condo Control is pretty easy to use. I can usually easy to find the button or the subject that I want in Condo Control. And then does have different selection. And the selection is very satisfied for my client. I think last month. So that's have some time condo Control apps have some fuzzy things, so it's automatically all the language, especially the selection, change it to the French, to the French and actually, I don't know, I don't know French. Therefore, I need to use the other translation app to see what is the English meaning about that.
Alex: My name's Alex, and I am a property manager for Picking Enterprise LLC. We've been using TenantCloud and give it a five out of five. So we use TenantCloud for a variety of tasks, to track rental balances, late fees, maintenance requests, how we're doing with the maintenance request, as well as balances with contractors, tax bills and inventory in each of the properties we manage. We like most about TenantCloud, that it's available on mobile apps. When we're traveling, we still manage a portfolio, that there's a seamless connection with our residents, and the residents feel like we're right around the corner when we may be halfway around the world. Right, so one of the opportunities we found with TenantCloud is the fork in the road for customer service. TenantCloud asks for ideas or to submit a ticket for help. And our trouble tickets have been awesome. We get turnaround, feedback, it's delightful. One of the growing edges and opportunities for TenantCloud is with the submission of ideas, because the ideas are submitted, but the turnaround time on the tweaks with the software seems to be a little longer, and the turnaround on ideas seems to be beyond the reach of the customer service representatives. They say they have to kick it over, kick it up to programmers, which is understandable, but it is a little less elegant than the rest of the parts of TenantCloud. So that's an opportunity for TenantCloud to grow.
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Condo Control
Top FeaturesTenantCloud
Condo Control
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