Innago vs TenantCloud: Which is a better fit?

Brandi: My name is Brandi. I am the owner of my rental property and management company. I have anywhere from one to five employees at any given point in time, and I gave Innago a five star rating. I use Innago on a day-to-day basis to track my rental property income, my outgoing expenses, to correspond with my tenants, and to just basically overall keep everything organized. It's been a great tool when it comes to tax time to be able to have everything organized and assigned to each individual property. What I like most about Innago is how it alleviates a lot of the systems that I would've had to have built in other softwares. I like that Innago is made specifically for property management, and I appreciate that because other similar softwares are made for more of small businesses that don't exactly deal with the same day-to-day things that property management does. I like how it keeps everything already structured for property management versus say, QuickBooks or something else. The only thing that I would say that I initially disliked about Innago, there's a little bit of a learning curve. If you're not used to integrating software into your business practices, you'll have a little bit of a learning curve, but you'll have that with any software. The other thing is that there are security parameters. I like to switch between different things like my laptop or my tablet or my phone, and it wants to verify that I am who I am through my phone, which is actually a good thing, but obviously if you don't have your phone on you at all times and you're going from room to room or whatever, it can feel annoying. Obviously, ultimately it's for the safety of the user.

Alex: My name's Alex, and I am a property manager for Picking Enterprise LLC. We've been using TenantCloud and give it a five out of five. So we use TenantCloud for a variety of tasks, to track rental balances, late fees, maintenance requests, how we're doing with the maintenance request, as well as balances with contractors, tax bills and inventory in each of the properties we manage. We like most about TenantCloud, that it's available on mobile apps. When we're traveling, we still manage a portfolio, that there's a seamless connection with our residents, and the residents feel like we're right around the corner when we may be halfway around the world. Right, so one of the opportunities we found with TenantCloud is the fork in the road for customer service. TenantCloud asks for ideas or to submit a ticket for help. And our trouble tickets have been awesome. We get turnaround, feedback, it's delightful. One of the growing edges and opportunities for TenantCloud is with the submission of ideas, because the ideas are submitted, but the turnaround time on the tweaks with the software seems to be a little longer, and the turnaround on ideas seems to be beyond the reach of the customer service representatives. They say they have to kick it over, kick it up to programmers, which is understandable, but it is a little less elegant than the rest of the parts of TenantCloud. So that's an opportunity for TenantCloud to grow.