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Tenants, Landlords, Property Managers and ServicePros.
Our service can be used for any landlord or property manager to assist in managing rental properties. Our service can be used to both screen new applicants and manage current tenants.
The best part about Tenantcloud is that the customer service and sales have always been personable and available. I love the fact I can have me or my clients call in and they love having live help.
Took me days to cancel my account, erroneous info, unresponsive to questions, had to call at specfic hours. No info about who's on the hook for money lost in a hack.
Overall I have had a great experience with tenant cloud. Their customer service has always been very responsive and reliable.
Couple of tenants say they struggled with the payment app a bit.
It's safer for me to stay with Tenantcloud because I am a loyal customer to good products.
There is no Move In / Move out and general inspection documentation.
It's extremely helpful to have a secure platform that tenants and landlords can use for payment, and is user friendly.
There are a couple things that were hard to find, particularly some of the items that get populated into a least template.
Tenants also like that I'm able to let their rent payments get reported to the credit bureau. This helps me appeal to better tenants.
Customer service is doesn't exist. After rent money lost (taken by bankrupt processor) erentpayment customer service never responded to emails.
Most tenants are savvy enough to understand how to send a payment. Autodraft is a nice option as well.
Lost thousands of dollars from their mistake. Failure to communicate in a timely manner losing millions of customers dollars.
It is an easy to use system. Tenants like it because it automatically withdraws their rent every month and so do I. No door to door collecting rent or having to wait for payment in the mail.
The communication has been horrible. It collected rents from tenants but didn't distribute to landlords (Oct 2017).
It is very afordable and pretty easy to setup. Keeps track of payments and does apply late fees in a few different ways.
I have had tenants submit payments, but then by the time the ACH payment is debited from their account, they had other payments come in causing my payment to be rejected.
Alex: My name's Alex, and I am a property manager for Picking Enterprise LLC. We've been using TenantCloud and give it a five out of five. So we use TenantCloud for a variety of tasks, to track rental balances, late fees, maintenance requests, how we're doing with the maintenance request, as well as balances with contractors, tax bills and inventory in each of the properties we manage. We like most about TenantCloud, that it's available on mobile apps. When we're traveling, we still manage a portfolio, that there's a seamless connection with our residents, and the residents feel like we're right around the corner when we may be halfway around the world. Right, so one of the opportunities we found with TenantCloud is the fork in the road for customer service. TenantCloud asks for ideas or to submit a ticket for help. And our trouble tickets have been awesome. We get turnaround, feedback, it's delightful. One of the growing edges and opportunities for TenantCloud is with the submission of ideas, because the ideas are submitted, but the turnaround time on the tweaks with the software seems to be a little longer, and the turnaround on ideas seems to be beyond the reach of the customer service representatives. They say they have to kick it over, kick it up to programmers, which is understandable, but it is a little less elegant than the rest of the parts of TenantCloud. So that's an opportunity for TenantCloud to grow.
TenantCloud
Top FeatureseRentPayment
eRentPayment
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