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Tenants, Landlords, Property Managers and ServicePros.
Designed for real estate investors, landlords, property managers, and home owners, Tellus unlocks investing, borrowing, and property management in one application.
Overall I have had a great experience with tenant cloud. Their customer service has always been very responsive and reliable.
Took me days to cancel my account, erroneous info, unresponsive to questions, had to call at specfic hours. No info about who's on the hook for money lost in a hack.
It's safer for me to stay with Tenantcloud because I am a loyal customer to good products.
Couple of tenants say they struggled with the payment app a bit.
The best part about Tenantcloud is that the customer service and sales have always been personable and available. I love the fact I can have me or my clients call in and they love having live help.
There is no Move In / Move out and general inspection documentation.
It's extremely helpful to have a secure platform that tenants and landlords can use for payment, and is user friendly.
There are a couple things that were hard to find, particularly some of the items that get populated into a least template.
Low the ability to collect rent effectively and the communications tools between the tenants are excellent.
On May 11 I still have no payment and only chat consultation that continues to blame banks.
It has been a great experience. I was reluctant to try an app to collect rent, but Tellus has surprised me and my experience has been amazing.
The interface is a little confusing and sometimes difficult to find what features I’m looking for.
This makes tax time so much easier. I am very pleased to have found Tellus and I appreciate that they are going strong and frequently updating the platform.
It wants me to upload a photo of my state-issued ID & take a selfie while holding said ID. That’s weird & creepy, not to mention an invitation to identity theft if the app ever gets hacked.
Very positive experience so far, will continue to use unless it malfunctions. Their support has been so great, they have taken time to help me resolve all issues very quickly.
M beginning to think their engineering “team” is just some confused person with a rudimentary understanding of app design, because I can’t imagine a simple fix should take so long.
Alex: My name's Alex, and I am a property manager for Picking Enterprise LLC. We've been using TenantCloud and give it a five out of five. So we use TenantCloud for a variety of tasks, to track rental balances, late fees, maintenance requests, how we're doing with the maintenance request, as well as balances with contractors, tax bills and inventory in each of the properties we manage. We like most about TenantCloud, that it's available on mobile apps. When we're traveling, we still manage a portfolio, that there's a seamless connection with our residents, and the residents feel like we're right around the corner when we may be halfway around the world. Right, so one of the opportunities we found with TenantCloud is the fork in the road for customer service. TenantCloud asks for ideas or to submit a ticket for help. And our trouble tickets have been awesome. We get turnaround, feedback, it's delightful. One of the growing edges and opportunities for TenantCloud is with the submission of ideas, because the ideas are submitted, but the turnaround time on the tweaks with the software seems to be a little longer, and the turnaround on ideas seems to be beyond the reach of the customer service representatives. They say they have to kick it over, kick it up to programmers, which is understandable, but it is a little less elegant than the rest of the parts of TenantCloud. So that's an opportunity for TenantCloud to grow.
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TenantCloud
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