RentRedi vs TenantCloud: Which is a better fit?

Cherise G.: Hi, my name is Cherise. I am the office manager for Elevate Insurance. We sell insurance to and for multiple companies, and I give RentRedi a five out of five rating. After doing a little bit of research online, we chose RentRedi because it seemed to be the best option for our needs. We chose RentRedi because we were looking for a one-stop shop to manage our rentals. It had everything that we needed as far as property managing, collecting rent for our renters as well, screening tenants. So those are the reasons that we chose RentRedi. One of the best things about RentRedi was the onboarding process. It's very user-friendly. We had a chat assistant that helped us the whole time get ready for loading our properties and preparing for tenants to use the software as well. So we had someone holding our hand the whole time as we were setting up our RentRedi profile. I think the biggest recommendation is to utilize all of the resources that RentRedi has. It has a vast amount of resources that you can use and assistants that are on there ready to help. So use those resources and you'll be on your way.

Alex: My name's Alex, and I am a property manager for Picking Enterprise LLC. We've been using TenantCloud and give it a five out of five. So we use TenantCloud for a variety of tasks, to track rental balances, late fees, maintenance requests, how we're doing with the maintenance request, as well as balances with contractors, tax bills and inventory in each of the properties we manage. We like most about TenantCloud, that it's available on mobile apps. When we're traveling, we still manage a portfolio, that there's a seamless connection with our residents, and the residents feel like we're right around the corner when we may be halfway around the world. Right, so one of the opportunities we found with TenantCloud is the fork in the road for customer service. TenantCloud asks for ideas or to submit a ticket for help. And our trouble tickets have been awesome. We get turnaround, feedback, it's delightful. One of the growing edges and opportunities for TenantCloud is with the submission of ideas, because the ideas are submitted, but the turnaround time on the tweaks with the software seems to be a little longer, and the turnaround on ideas seems to be beyond the reach of the customer service representatives. They say they have to kick it over, kick it up to programmers, which is understandable, but it is a little less elegant than the rest of the parts of TenantCloud. So that's an opportunity for TenantCloud to grow.