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Tenants, Landlords, Property Managers and ServicePros.
Designed for community or residential property managers, board members, and residents, Pilera is a cloud-based solution that features tools to manage communication, maintenance, websites and more.
Overall I have had a great experience with tenant cloud. Their customer service has always been very responsive and reliable.
Took me days to cancel my account, erroneous info, unresponsive to questions, had to call at specfic hours. No info about who's on the hook for money lost in a hack.
It's safer for me to stay with Tenantcloud because I am a loyal customer to good products.
Couple of tenants say they struggled with the payment app a bit.
The best part about Tenantcloud is that the customer service and sales have always been personable and available. I love the fact I can have me or my clients call in and they love having live help.
There is no Move In / Move out and general inspection documentation.
It's extremely helpful to have a secure platform that tenants and landlords can use for payment, and is user friendly.
There are a couple things that were hard to find, particularly some of the items that get populated into a least template.
It has been one of the most reliable elements in my company. The managers and the clients are very happy with it.
Sometimes figuring out warnings can be challenging. I have had complaints from investors about using Pilera because they have multiple names as Owners and can't link all their accounts in a login.
I also love that Pilera offers great customer service that is professional, reliable, and provides resolution when I have an issue.
The resources Tab can be a bit clunky at times. The difference between the "Legacy" and "New" tabs within the resoyrces tab can be confusing to understand for new users.
We called about some concerns, received options on how to best get the results we were wanting, news about upcoming enhancements, and just generally a wonderful outlook.
My main complaints with Pilera would be the Unassigned folder.
I love the simplicity of sending out multiple or single welcome messaged and how easy it is to make administrative changes.
We use the email feature the most. And the lack of customization is frustrating at times.
Alex: My name's Alex, and I am a property manager for Picking Enterprise LLC. We've been using TenantCloud and give it a five out of five. So we use TenantCloud for a variety of tasks, to track rental balances, late fees, maintenance requests, how we're doing with the maintenance request, as well as balances with contractors, tax bills and inventory in each of the properties we manage. We like most about TenantCloud, that it's available on mobile apps. When we're traveling, we still manage a portfolio, that there's a seamless connection with our residents, and the residents feel like we're right around the corner when we may be halfway around the world. Right, so one of the opportunities we found with TenantCloud is the fork in the road for customer service. TenantCloud asks for ideas or to submit a ticket for help. And our trouble tickets have been awesome. We get turnaround, feedback, it's delightful. One of the growing edges and opportunities for TenantCloud is with the submission of ideas, because the ideas are submitted, but the turnaround time on the tweaks with the software seems to be a little longer, and the turnaround on ideas seems to be beyond the reach of the customer service representatives. They say they have to kick it over, kick it up to programmers, which is understandable, but it is a little less elegant than the rest of the parts of TenantCloud. So that's an opportunity for TenantCloud to grow.
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