Mandarin vs Insignia Library System: Which is a better fit?

It is terrific to have tech support available and I am certainly very pleased with the services MLA solutions offers us in Nagoya, Japan.

I'm having trouble finding that specific label, so I continue to type my own. The pocket labels come out blurry.

As always, the technical support team at Mandarin is outstanding. Their response speed, willingness to help, follow through, and accessibility is the best.

My only complaint is that it is sometimes difficult to find an item on Record Fetch. The system is not very forgiving with typos and not all ISBNs are in the system, even when the book may be.

The Library Governing Board and I recommend Mandarin as an affordable, reliable and excellent system.

In the past, we have bought duplicate copies simply out of poor inventory control. Mandarin allows us to know where everything is at all times.

The technical support during and beyond implementation has also been outstanding showing that they really care about our library and our users.

In three years we have experienced one failure and it was caused by an internal network problem. Mandarin tech support is exceptional and always open to suggestions.

We've experienced many changes and developments in the software and are pleased with the growth and addition of many helpful features.

They have updated things a few times without telling us first. This sometimes causes a disruption in service and I am forced to call the 1-800 number to rectify the problem.

My students love the phone app also, the ease of check out by class is wonderful for textbooks at the beginning of the year. After previewing 3 companies, I am very happy with Insignia.

Once a new feature is added, it very often led to problems in other areas of the software. There were many broken promises that we dealt with after implementation.

The support I have received as I rolled out the software has been quick, responsive, friendly and effective.

We're highly disappointed and will be seeking other vendors to migrate our ILS as soon as possible when the budget allows.

Insignia is a reliable and stable software product. Customer support is fantastic.

There are a lot of features in the program that we just don't use and find confusing - one example is reports. Many of them don't apply to our school library environment.