# Compare Cin7 Omni vs ShipHero 2026 | Capterra > Unsure of what to choose? Check Capterra to compare Cin7 Omni and ShipHero based on pricing, features, product details, and verified reviews. Source: https://www.capterra.com/compare/133133-166930/Cin7-vs-ShipHero --- # Cin7 Omni vs ShipHero Features and Cost Comparison Last updated June 15th, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: Cin7 OmniShipHero2/4 selected [Cin7 Omni](https://www.capterra.com/p/133133/Cin7/)[4.3 (601)](https://www.capterra.com/p/133133/Cin7/reviews/) [ShipHero](https://www.capterra.com/p/166930/ShipHero/)[4.3 (89)](https://www.capterra.com/p/166930/ShipHero/reviews/) [## Cin7 Omni](https://www.capterra.com/p/133133/Cin7/)[4.3 (601)](https://www.capterra.com/p/133133/Cin7/reviews/) Starting Price $349.00/month Value-for-Money 4.1 Functionality 4.2 Ease of Use 4.2 Customer Service 4.1 Reviews Sentiment Based on [601 reviews](#user-reviews) Positive 519 Neutral 37 Negative 45 [## ShipHero](https://www.capterra.com/p/166930/ShipHero/)[4.3 (89)](https://www.capterra.com/p/166930/ShipHero/reviews/) Starting Price Contact vendor Value-for-Money 4.1 Functionality 4.1 Ease of Use 4.3 Customer Service 4 Reviews Sentiment AV MH DG Based on [89 reviews](#user-reviews) Positive 74 Neutral 7 Negative 8 ## Not a match? Find software alternatives tailored to your priorities. These software suggestions are similar to those you’re currently comparing. ### Shipedge 4.6 (11) * * * Starting Price $500.00 Usage Based,Per Month Free Trial Free Version * * * User rating 91% of reviewers rated it above 4 stars * * * Highest Rated ### Acumatica Cloud ERP 4.4 (243) * * * Starting Price Contact vendor for pricing Free Trial Free Version * * * User rating 92% of reviewers rated it above 4 stars * * * ### Xero 4.4 (3,307) * * * Starting Price $25.00 Flat Rate,Per Month Free Trial Free Version * * * User rating 88% of reviewers rated it above 4 stars * * * ### Brightpearl 4.4 (197) * * * Starting Price Contact vendor for pricing Free Trial Free Version * * * User rating 91% of reviewers rated it above 4 stars * * * ## Send this comparison chart to my inbox ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. What’s your intended use case? ## Summary * * * Features in Order Fulfillment Software Best performer 29 / 34 Only Cin7 Omni - Backorder Management - Billing & Invoicing - Catalog Management 22 / 34 Only ShipHero - Client Portal - For eCommerce User satisfaction User satisfaction 4.3 User reviews[601](https://www.capterra.com/p/133133/Cin7/reviews/) Ease of use 4.2 Functionality 4.2 Value for money 4.1 Customer support 4.1 User satisfaction 4.3 User reviews[89](https://www.capterra.com/p/166930/ShipHero/reviews/) Ease of use 4.3 Functionality 4.1 Value for money 4.1 Customer support 4.0 Price starts from Price starts from $349Flat Rate, Per Month - Free version - Free trial Price starts from \-- - Free version - Free trial Best for Best for Brands, wholesalers, retailers, distribution and light-manufacturers who need automation across everything to run smoothly, operate at scale, and easily match supply to demand. Best for eCommerce brands, 3PL providers, warehouse operators, and logistics companies. ## User reviews Pros & cons MT Mike T. COO > "What I liked most about Cin7 Omni is its robust API and the flexibility it offers in the UI." [See full review](https://www.capterra.com/p/133133/Cin7/#Capterra___7114248) LT Liza T. COO > "We also ran into issues with the import functionality, particularly with Sales Orders. While the copy-paste feature is convenient, it only allows for..." [See full review](https://www.capterra.com/p/133133/Cin7/#Capterra___7011028) AD Allan D. Director > "We're mostly happy with the product but it would be great if they could address the intermittent performance issues and improve the help articles so they..." [See full review](https://www.capterra.com/p/133133/Cin7/#Capterra___6866375) LT Liza T. COO > "Our Shopify integration also presented challenges, particularly with the click-and-collect feature, which kept syncing to the wrong branch. Despite several..." [See full review](https://www.capterra.com/p/133133/Cin7/#Capterra___7011028) AD Allan D. Director > "Cin7 Omni is packed with functionality and connects to all the common marketplaces we work with." [See full review](https://www.capterra.com/p/133133/Cin7/#Capterra___6866375) LT Liza T. COO > "We later learned that the Main Branch couldn’t be removed, and we would need to re-import our entire inventory to make this change, which was far more..." [See full review](https://www.capterra.com/p/133133/Cin7/#Capterra___7011028) ML Monique L. Head of Operations > "sensitive content hidden\] intiated a video call to talk me through my issue and how to resolve in future which was extremely helpful - thanks so much -..." [See full review](https://www.capterra.com/p/133133/Cin7/#Capterra___6874340) LT Liza T. COO > "One of the most frustrating aspects was the system’s tendency to give error messages when navigating between functions." [See full review](https://www.capterra.com/p/133133/Cin7/#Capterra___7011028) LT Liza T. COO > "We hope that Cin7 will address these issues to improve the onboarding and functionality for future users." [See full review](https://www.capterra.com/p/133133/Cin7/#Capterra___7011028) LT Liza T. COO > "Another key limitation is the customization of fields." [See full review](https://www.capterra.com/p/133133/Cin7/#Capterra___7011028) CW Charlotte W. Customer Service Representative > "Their prompt responses and efficient resolution made the entire process smooth and stress-free." [See full review](https://www.capterra.com/p/133133/Cin7/#Capterra___6862218) JF Jarred F. CEO > "Not being able to create prefix # for orders." [See full review](https://www.capterra.com/p/133133/Cin7/#Capterra___7034492) LT Liza T. COO > "We were initially sold on the idea of having an onboarding specialist to guide us through the process." [See full review](https://www.capterra.com/p/133133/Cin7/#Capterra___7011028) LT Liza T. COO > "Importing custom pricing into Sales Orders not supported" [See full review](https://www.capterra.com/p/133133/Cin7/#Capterra___7011028) DO Darcie O. Head of Operations > "sensitive content hidden\] super helpful and responded with great detail and speed in the chat." [See full review](https://www.capterra.com/p/133133/Cin7/#Capterra___7005337) Hugh M. General Manager > "Ever increasing costs for ever decreasing functionality and service." [See full review](https://www.capterra.com/p/133133/Cin7/#Capterra___7058880) SI Scott I. Director > "Easy to use interface with customizable options to highlight what is most important to our business." [See full review](https://www.capterra.com/p/133133/Cin7/#Capterra___6410117) Hugh M. General Manager > "I have just submitted my notification of cancellation after 3 years using the system." [See full review](https://www.capterra.com/p/133133/Cin7/#Capterra___7058880) KS Kieron S. IT and Marketing Manager > "Our day 1 transition to completely move away from our old system went a smooth as can be and by day 2 the business was 95% functioning normally with almost..." [See full review](https://www.capterra.com/p/133133/Cin7/#Capterra___5059325) LT Liza T. COO > "Additionally, we faced challenges with branch management." [See full review](https://www.capterra.com/p/133133/Cin7/#Capterra___7011028) VC Veronica C. Customer Relations Manager > "It's helping streamline my work processes, improve my productivity and efficiency, and deliver high-quality results." [See full review](https://www.capterra.com/p/133133/Cin7/#Capterra___4928098) TM Tyler M. Marketing Co-ordinator > "It isn't the most user-friendly app with some interactions with stock being in strange places and limited flexibility around the information that you can..." [See full review](https://www.capterra.com/p/133133/Cin7/#Capterra___4999645) AL Angelo L. CEO > "We always had issues with gaining a bird eye view of our inventory with other past inventory softwares, but Cin7 gives a complete snapshot and details for..." [See full review](https://www.capterra.com/p/133133/Cin7/#Capterra___3739882) LK Loanne K. CFO > "Also in the Woo-commerce platform the client names on orders do not always come through correctly, the system always messes these up." [See full review](https://www.capterra.com/p/133133/Cin7/#Capterra___5026175) KS Kieron S. IT and Marketing Manager > "The ability to have multiple currency cost pricing on inventory items is excellent." [See full review](https://www.capterra.com/p/133133/Cin7/#Capterra___5059325) SL Sara L. Inventory manager > "There is no way to bulk invite B2B customers, you have to manually type everyone's name and invite them separately. Once you downloaded products from..." [See full review](https://www.capterra.com/p/133133/Cin7/#Capterra___4673636) AE Andrew E. Operations Manager > "Found that navigation was easy and Topic search easy to use and relevant." [See full review](https://www.capterra.com/p/133133/Cin7/#Capterra___6762001) TN Tyra N. Business Operation Manager > "We had to re-process many EDI error files which caused our EDI processing bill from trading partner increased another $2,000. As I am writing this review..." [See full review](https://www.capterra.com/p/133133/Cin7/#Capterra___3727079) WJ Wayne J. R&D Director > "The software facilitated the transition from a manual, excel spreadsheet based inventory management system to a software dedicated system - which saves us a..." [See full review](https://www.capterra.com/p/133133/Cin7/#Capterra___4369469) ME Michael E. Managing Director > "We have had an inventory value difference of $80k that cannot be explained or fixed for over 12 months with zero support." [See full review](https://www.capterra.com/p/133133/Cin7/#Capterra___4898464) SD Soren D. Operations Manager > "The ability to import and export products, stock-takes, and BOMs via CSV file or direct copy and paste is especially useful when handling large amounts of..." [See full review](https://www.capterra.com/p/133133/Cin7/#Capterra___4668533) MS Milen S. supply chain > "Contacted support on numerous occasions but couldn't resolve. When a master code is build with SN and 10 serial numbers are entered, the production job..." [See full review](https://www.capterra.com/p/133133/Cin7/#Capterra___4547542) MB Matt B. Senior Sales Representative > "sensitive content hidden\] was very quick professional and helpful." [See full review](https://www.capterra.com/p/133133/Cin7/#Capterra___6870452) LL Lili L. Planner > "restrictions do not exist on module like credit processing." [See full review](https://www.capterra.com/p/133133/Cin7/#Capterra___5082941) CW Charlotte W. Customer Service Representative > "I truly appreciate their support and professionalism." [See full review](https://www.capterra.com/p/133133/Cin7/#Capterra___6862218) EB Elise B. Executive Administrator > "Currently there is still some manual pains with our invoicing process for shipping/freight charges as our selling model doesn't support tiered shipping..." [See full review](https://www.capterra.com/p/133133/Cin7/#Capterra___4747633) DAK Dari Anna K. Head of Accounts > "Furthermore, the customer support provided by CIN7 has been top-notch. Whenever I've had questions or needed assistance, their team has been readily..." [See full review](https://www.capterra.com/p/133133/Cin7/#Capterra___4935862) KA Karla A. Director > "I've had issues or requests for integrations which have taken months to get a reply. If you are lucky enough to get someone in the chat service to chat to..." [See full review](https://www.capterra.com/p/133133/Cin7/#SoftwareAdvice___4537526) CC Charlotte C. General Manager > "Integration with Shopify and Xero was easy. As we implemented all three programs at once it has been alot to take on board but Cin7 seems to be doing what..." [See full review](https://www.capterra.com/p/133133/Cin7/#Capterra___4975942) CC Charlotte C. General Manager > "Having so many onboarding specialists was not ideal for continuity of our onboarding." [See full review](https://www.capterra.com/p/133133/Cin7/#Capterra___4975942) LD Lawrence D. Sales Engineer > "When I joined our company they have issues in tracking orders, keeping copies of POs, order management, etc. When I recommended Cin7 to our \[sensitive..." [See full review](https://www.capterra.com/p/133133/Cin7/#Capterra___4548121) TC Trevor C. Supply Chain Manager > "Exposing your customer on ongoing EDI & reporting issues that put sales at risk without support of feedback is not the best way to drive confidence with..." [See full review](https://www.capterra.com/p/133133/Cin7/#Capterra___3759255) SK Stacey K. Director of Operations > "On a daily basis Cin7 works well to manage our manually entered orders and inventory receipts and product builds. When it comes to more complicated..." [See full review](https://www.capterra.com/p/133133/Cin7/#Capterra___3824524) TC Trevor C. Supply Chain Manager > "Customer Support and resolution of support tickets is poor, Customers reach out for help with the expectation that SME will address your concern in a timely..." [See full review](https://www.capterra.com/p/133133/Cin7/#Capterra___3759255) CC Charlotte C. General Manager > "Our final Onboarding specialist was very knowledgeable, organised for our meetings and prompt with responses and actioing requests." [See full review](https://www.capterra.com/p/133133/Cin7/#Capterra___4975942) ZP Zenia P. Office Manager > "At first there were 100+ errors, but we eventually got that under control (growing pains, right?) but now I've realized that the way it connects makes it..." [See full review](https://www.capterra.com/p/133133/Cin7/#Capterra___3988205) AB Andrea B. Accounts > "The features that are most impactful for our business is the inventory control, we find it easy to keep track of our orders and stock levels." [See full review](https://www.capterra.com/p/133133/Cin7/#Capterra___4564785) VR Verified Reviewer Owner > "The customer service is dreadful and the platform is riddled with bugs that take months, and sometimes years, to be fixed." [See full review](https://www.capterra.com/p/133133/Cin7/#Capterra___4751738) EJ Elizabeth J. Commercial & Operations Manager > "The actual software is OK to use on a daily basis for setting up products, customers, inventory management, e-commerce and wholesale sales." [See full review](https://www.capterra.com/p/133133/Cin7/#SoftwareAdvice___4100153) ZP Zenia P. Office Manager > "Things often stop working without cause, and the fix seems to be to deselect the relevant setting, reselect, and save." [See full review](https://www.capterra.com/p/133133/Cin7/#Capterra___3988205) MR Mia R. Operations Manager > "Great Experience with lots of support to get you started" [See full review](https://www.capterra.com/p/133133/Cin7/#Capterra___6695913) AA Amber A. Customer Care Admin > "it goes slow in the afternoons and the synch of Paid percent and the Total Owing is delayed" [See full review](https://www.capterra.com/p/133133/Cin7/#Capterra___4547292) KS Kieron S. IT and Marketing Manager > "I take that as a result and look forward to integrating more systems and apps via API in the coming months." [See full review](https://www.capterra.com/p/133133/Cin7/#Capterra___5059325) Marcos T. Director of E-Commerce > "Due to CIN7 not being able to Commit stock for Backorders." [See full review](https://www.capterra.com/p/133133/Cin7/#Capterra___3649039) BL Brigida L. Operations Manager > "Overall the experience was good and we had a great onboarding specialist who was very helpful and patient and helped us throughout the journey" [See full review](https://www.capterra.com/p/133133/Cin7/#Capterra___6729107) TN Tyra N. Business Operation Manager > "Their built-in EDI integration is very questionable as it depends on who was assigned to do your set up." [See full review](https://www.capterra.com/p/133133/Cin7/#Capterra___3727079) BG Brooke G. Central Tyre Inflation Systems > "The support provided was excellent." [See full review](https://www.capterra.com/p/133133/Cin7/#Capterra___6383572) Ed G. Integrations Manager > "Software is good but the company's attitude towards its customers is very poor, they don't care about you or your business's success, you just represent..." [See full review](https://www.capterra.com/p/133133/Cin7/#Capterra___4674555) BG Brooke G. Central Tyre Inflation Systems > "I had \[sensitive content hidden\] for the onbaording process and he was always very helpful" [See full review](https://www.capterra.com/p/133133/Cin7/#Capterra___6383572) EG Edward G. Implementations Manager > "We have had open tickets on the most basic issues for over a month, everything has to be escalated to teams that are useless at fixing issues and doing..." [See full review](https://www.capterra.com/p/133133/Cin7/#Capterra___3538286) Lucy W. Team Assistant > "The reporting system on Cin7 was fantastic for our company, KPIs were recorded through it, as well as stock management." [See full review](https://www.capterra.com/p/133133/Cin7/#Capterra___4452034) EJ Elizabeth J. Commercial & Operations Manager > "Right now my experience is terrible and if Cin7 can't improve their customer support we will look to move to new software." [See full review](https://www.capterra.com/p/133133/Cin7/#SoftwareAdvice___4100153) AL Angelo L. CEO > "Cin7 has some reports or functionalities for replenishment and re-ordering, but these features are a bit simpler than I though it would be." [See full review](https://www.capterra.com/p/133133/Cin7/#Capterra___3739882) AM Andrew M. Consultant > "I sent in multiple sales call requests and emails, but no one got back to me." [See full review](https://www.capterra.com/p/133133/Cin7/#Capterra___4647429) RS Robert S. Operations Director > "Cin7 Omni has given us complete visibility of our stock position with almost real time updates." [See full review](https://www.capterra.com/p/133133/Cin7/#Capterra___4606246) SD Soren D. Operations Manager > "The lack of NetSuite integration is a negative for our particular business." [See full review](https://www.capterra.com/p/133133/Cin7/#Capterra___4668533) JRP Jan Rae P. Assistant Operations Manager > "setting/ linking of products from Shopify to Cin7 was good, did not have so much problem and I was well assisted by \[SENSITIVE CONTENT\] on the overall..." [See full review](https://www.capterra.com/p/133133/Cin7/#Capterra___4251915) SD Soren D. Operations Manager > "Some low-level or simple processes that intuitively seem like they should be easy are complex or difficult to achieve." [See full review](https://www.capterra.com/p/133133/Cin7/#Capterra___4668533) TN Tyra N. Business Operation Manager > "Customized report is a powerful tool and Cin7 came with many great functionalities for a light ERP system." [See full review](https://www.capterra.com/p/133133/Cin7/#Capterra___3727079) DD Deklan D. Inventory and Logistics Manager > "Unable to save fixed breakpoints for suppliers so I find I am always having to double check Purchases orders as the costs seem to randomly change." [See full review](https://www.capterra.com/p/133133/Cin7/#Capterra___3241867) TN Tyra N. Business Operation Manager > "He has been the rockstar who not only helped us with building our integrations, but also help resolve many issues that other people created and/or cannot..." [See full review](https://www.capterra.com/p/133133/Cin7/#Capterra___3727079) DD Deklan D. Inventory and Logistics Manager > "Online help sources seem to be sometimes out-dated and this has caused errors to happen within our system, while getting the issues fixed I am told it is my..." [See full review](https://www.capterra.com/p/133133/Cin7/#Capterra___3241867) CC Charlotte C. General Manager > "Our final specialist who saw us through the go live process was brilliant." [See full review](https://www.capterra.com/p/133133/Cin7/#Capterra___4975942) VR Verified Reviewer Co-founder & Director > "It can be clunky and there are surprisingly a lot of crashes." [See full review](https://www.capterra.com/p/133133/Cin7/#Capterra___3773361) MF Matt F. Senior Supply Chain Manager > "Having all of our data in one centralized location will have multiple benefits over time." [See full review](https://www.capterra.com/p/133133/Cin7/#Capterra___4663639) JK Jesper K. Manager > "Problem is a lot of ther solution they promissed didn't work as described." [See full review](https://www.capterra.com/p/133133/Cin7/#Capterra___4088097) JW Jorja W. Brand Operations Specialist > "Cin7 has intuitive UX that allows our team to collaborate with ease." [See full review](https://www.capterra.com/p/133133/Cin7/#Capterra___3687561) IL Ian L. Head of Supply Chain > "There were certain hardcoded features which could not be changed and any customisation/developments had a 6 month long queue." [See full review](https://www.capterra.com/p/133133/Cin7/#Capterra___3518903) VR Verified Reviewer Owner > "Lots of features and capabilities similar to ERP platforms without the cost or complexity of ERP." [See full review](https://www.capterra.com/p/133133/Cin7/#Capterra___4751738) Adity D. CX and OPs Manager > "Still some development issues but the team, but they are minor inconvenience." [See full review](https://www.capterra.com/p/133133/Cin7/#Capterra___3745687) [View Reviews](https://www.capterra.com/p/133133/Cin7/reviews/) AV Arturo V. Cmo > "People like ShipHero most for its automation, real-time inventory tracking, and seamless shipping integration, which..." [See full review](https://www.capterra.com/p/166930/ShipHero/#Capterra___6716335) JC Jeni C. Operations and Analytics Assistant > "We do a ton of wholesale, and Shiphero has included a lot of mandatory steps in their wholesale flow that our company..." [See full review](https://www.capterra.com/p/166930/ShipHero/#Capterra___7096690) MAH Mohamed Amine H. Engineer > "Multi-carrier support: ShipHero integrates with various shipping carriers like UPS, FedEx, USPS, and others, giving..." [See full review](https://www.capterra.com/p/166930/ShipHero/#Capterra___6692628) DM Dennis M. Operations Manager > "It has felt broken for over a year and lacks basic workflow optimizations like a snake method, forcing teams to manually..." [See full review](https://www.capterra.com/p/166930/ShipHero/#Capterra___7072302) DG Dave G. President > "It's built for direct-to-consumer 3PLs like us, it has robust capabilities & the team at ShipHero really cares." [See full review](https://www.capterra.com/p/166930/ShipHero/#Capterra___7076212) JC Jeni C. Operations and Analytics Assistant > "Onboarding was a little difficult for our company as it was so different than the previous archaic platform we were..." [See full review](https://www.capterra.com/p/166930/ShipHero/#Capterra___7096690) JW James W. Operations Manager > "The real-time inventory tracking helped us stay on top of stock levels, and the automated picking and packing system..." [See full review](https://www.capterra.com/p/166930/ShipHero/#Capterra___6685158) DM Dennis M. Operations Manager > "Android device support is another gap, as we cannot use high quality Android handheld scanners." [See full review](https://www.capterra.com/p/166930/ShipHero/#Capterra___7072302) DM Dennis M. Operations Manager > "The interface is easy to navigate, inventory locations and tote workflows are well thought out, and the platform tracks..." [See full review](https://www.capterra.com/p/166930/ShipHero/#Capterra___7072302) AJ Arsen J. CEO > "Lack of dashboard and reporting can be a bit challenging." [See full review](https://www.capterra.com/p/166930/ShipHero/#Capterra___7076759) AP Alissa P. Owner > "It provides strong visibility into stock and order flow." [See full review](https://www.capterra.com/p/166930/ShipHero/#Capterra___7139098) VR Verified Reviewer Mechanic > "causing troubleshooting issues because of the confusing messages" [See full review](https://www.capterra.com/p/166930/ShipHero/#Capterra___6673623) MK Mahesh K. Accountant > "The Dashboard, reports, merge orders & customer support are good, The can still do better in handling wholesale business" [See full review](https://www.capterra.com/p/166930/ShipHero/#Capterra___6694081) LD Louise D. Consult > "They lost our inventory and the company refused to compensate the lost" [See full review](https://www.capterra.com/p/166930/ShipHero/#Capterra___6638482) DM Dennis M. Operations Manager > "ShipHero excels at fulfillment flow, accountability, and operational visibility." [See full review](https://www.capterra.com/p/166930/ShipHero/#Capterra___7072302) VR Verified Reviewer Manager > "We also partner with Amazon, and in 3 months Shiphero was unable to process a FBA order, we sent emails daily in regards..." [See full review](https://www.capterra.com/p/166930/ShipHero/#GetApp___4362652) JM Julie M. Dispatcher > "Using ShipHero has helped our company to keep all information of what, when and who we have shipped to. " [See full review](https://www.capterra.com/p/166930/ShipHero/#Capterra___6689673) VR Verified Reviewer Manager > "Shiphero is not only horrible at shipping out orders and maintaining inventory, but their support is completely..." [See full review](https://www.capterra.com/p/166930/ShipHero/#GetApp___4362652) JW James W. Operations Manager > "Overall, ShipHero has been a game changer for our business. If you’re running an e-commerce store and need a reliable..." [See full review](https://www.capterra.com/p/166930/ShipHero/#Capterra___6685158) GL Greg L. Owner > "Out of space now, but INFLATED CHARGING (random charges), missing inventory (lots), its all a scam" [See full review](https://www.capterra.com/p/166930/ShipHero/#GetApp___4881257) PR Peter R. Director > "ShipHero streamlined our client's fulfillment workflow." [See full review](https://www.capterra.com/p/166930/ShipHero/#Capterra___7053307) GL Greg L. Owner > "It makes no sense and average delivery time is 7 days. When you have 2 Day or Overnight Shipments, its a lie." [See full review](https://www.capterra.com/p/166930/ShipHero/#GetApp___4881257) VR Verified Reviewer Mechanic > "offers the pick and pack options great for the warehouse operations or inventory" [See full review](https://www.capterra.com/p/166930/ShipHero/#Capterra___6673623) AH Ari H. CEO > "I am still waiting for my promised refund to be processed which was supposed to arrive in 5-7 business days." [See full review](https://www.capterra.com/p/166930/ShipHero/#GetApp___4318788) NL Nolan L. sales > "very user friendly website that allows you to manage your shipment needs in a smooth manner" [See full review](https://www.capterra.com/p/166930/ShipHero/#Capterra___6716532) CW Craig W. VP of Operations > "Order routing is clunky when running multiple locations and is missing things like the ability to manually move order..." [See full review](https://www.capterra.com/p/166930/ShipHero/#Capterra___3308742) PR Peter R. Director > "Once configured, it has remained stable and dependable, delivering real value." [See full review](https://www.capterra.com/p/166930/ShipHero/#Capterra___7053307) VR Verified Reviewer Manager > "They do everything they can to avoid your questions, and when they have no excuse they just ignore your emails." [See full review](https://www.capterra.com/p/166930/ShipHero/#GetApp___4362652) AR Albert R. Customer Service Expert > "The UI was very user-friendly and our team was able to get a grasp on how to use it efficiently very quickly!" [See full review](https://www.capterra.com/p/166930/ShipHero/#Capterra___6677053) VR Verified Reviewer Marketing > "Their customer service is an absolute trash." [See full review](https://www.capterra.com/p/166930/ShipHero/#GetApp___3755049) SD Shannen D. Owner > "I really like the best match prices to ship things out." [See full review](https://www.capterra.com/p/166930/ShipHero/#Capterra___6661540) EV Emily V. Packing Lead > "I dislike that the way picking is set up that when the picker is picking the system does not give them more than one..." [See full review](https://www.capterra.com/p/166930/ShipHero/#Capterra___2424362) JO Joshua O. Asst. Strategic development mgr > "The fact that it is cloud-based and the support system is very helpful" [See full review](https://www.capterra.com/p/166930/ShipHero/#Capterra___6716935) NC Nate C. Operations Manager > "The one that stands out the most is the inability for a picker to be re-directed to new locations if an item is not in..." [See full review](https://www.capterra.com/p/166930/ShipHero/#Capterra___2426712) MK Mahesh K. Accountant > "Provides great service, would like to use services more often" [See full review](https://www.capterra.com/p/166930/ShipHero/#Capterra___6694081) EV Emily V. Packing Lead > "I dislike that we have items in locations that in the system the inventory count is 0 but we physically do have items in..." [See full review](https://www.capterra.com/p/166930/ShipHero/#Capterra___2424362) AM Amber M. Office Manager > "It's user friendly for both general users & administrators alike!!" [See full review](https://www.capterra.com/p/166930/ShipHero/#Capterra___6699930) BK Brad K. COO > "The backend can be a little obtuse. " [See full review](https://www.capterra.com/p/166930/ShipHero/#Capterra___3295410) AR Albert R. Customer Service Expert > "It was very easy to get onboarded and our team loves the product." [See full review](https://www.capterra.com/p/166930/ShipHero/#Capterra___6677053) NC Nate C. Operations Manager > "There are several limitations with this software that handicap our ability to process orders. " [See full review](https://www.capterra.com/p/166930/ShipHero/#Capterra___2426712) MP Mandie P. Independent Freelancer > "Simple platform with an easy-to-use interface." [See full review](https://www.capterra.com/p/166930/ShipHero/#Capterra___6694167) EV Emily V. Packing Lead > "I dislike that the item count does not change until it is packed not when it is picked from the location." [See full review](https://www.capterra.com/p/166930/ShipHero/#Capterra___2424362) MK Mahesh K. Accountant > "Customer support is very good" [See full review](https://www.capterra.com/p/166930/ShipHero/#Capterra___6694081) PC Paul C. Operations Project Manager > "I don't like having to switch between the two dashboards (app.shiphero and shipping.shiphero)." [See full review](https://www.capterra.com/p/166930/ShipHero/#Capterra___2429613) XJ Xanthe J. Project Manager > "Easy to use, some great features for order fulfilment" [See full review](https://www.capterra.com/p/166930/ShipHero/#Capterra___3864325) SK Sergio K. Online Coordinator > "Shipping label can't be customized neither the invoice." [See full review](https://www.capterra.com/p/166930/ShipHero/#Capterra___2447976) DY Diana Y. Director > "Thank you \[sensitive content hidden\] for providing a very high level customer service." [See full review](https://www.capterra.com/p/166930/ShipHero/#Capterra___4721722) NC Nate C. Operations Manager > "We continue to have issues that supposedly can be fixed but have had no updates or resolution. " [See full review](https://www.capterra.com/p/166930/ShipHero/#Capterra___2426712) SK Sergio K. Online Coordinator > "The software is fully developed in the fulfilling area, I just wish they would have better reporting, email summarizes of..." [See full review](https://www.capterra.com/p/166930/ShipHero/#Capterra___2447976) CB Courtney B. CX Manager > "It is not very sophisticated and we wish we could customize it a bit more." [See full review](https://www.capterra.com/p/166930/ShipHero/#Capterra___2422710) DY Diana Y. Director > "Recent expansion to Canada also very smooth!" [See full review](https://www.capterra.com/p/166930/ShipHero/#Capterra___4721722) JR Jessie R. Outbound Manager > "Address are not in line with what the customer entered" [See full review](https://www.capterra.com/p/166930/ShipHero/#Capterra___2416117) CW Craig W. VP of Operations > "Easy to set up, connection to our multiple stores was easy, and great for fulfillment team" [See full review](https://www.capterra.com/p/166930/ShipHero/#Capterra___3308742) NC Nate C. Operations Manager > "We've had numerous issues that we brought to \[SENSITIVE CONTENT HIDDEN\] that we were told would or could not be fixed. " [See full review](https://www.capterra.com/p/166930/ShipHero/#Capterra___2426712) RF Ryan F. Head of Finance & Operations > "The application is very easy to use on our iPads and desktop ship stations." [See full review](https://www.capterra.com/p/166930/ShipHero/#Capterra___3284552) EV Emily V. Packing Lead > "It is a pain to have to switch these orders every time." [See full review](https://www.capterra.com/p/166930/ShipHero/#Capterra___2424362) [View Reviews](https://www.capterra.com/p/166930/ShipHero/reviews/) ## User interface [Cin7 Omni](https://www.capterra.com/p/133133/Cin7/) 4.30 (601) [ShipHero](https://www.capterra.com/p/166930/ShipHero/) 4.27 (89) ## Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ### Features Cin7 Omni Top features 29/34 - Activity Dashboard - AI Copilot - Alerts/Notifications - Assignment Management - Backorder Management - Barcode/Ticket Scanning - Billing & Invoicing - Catalog Management - Client Portal - Contact Database - Customer History - Data Import/Export - Delivery Management - Discount Management - eCommerce Management - For eCommerce - Generative AI - Inventory Management - Label Printing - Mobile Access - Multi-Channel Management - Multi-Location - Order Fulfillment - Order Management - Order Tracking - Real-Time Updates - Reporting/Analytics - Returns Management - Search/Filter - Shipping Management - Supplier Management - Third-Party Integrations - Warehouse Management - Workflow Management [See all features](https://www.capterra.com/p/133133/Cin7/#features) ShipHero 22/34 - Activity Dashboard - AI Copilot - Alerts/Notifications - Assignment Management - Backorder Management - Barcode/Ticket Scanning - Billing & Invoicing - Catalog Management - Client Portal - Contact Database - Customer History - Data Import/Export - Delivery Management - Discount Management - eCommerce Management - For eCommerce - Generative AI - Inventory Management - Label Printing - Mobile Access - Multi-Channel Management - Multi-Location - Order Fulfillment - Order Management - Order Tracking - Real-Time Updates - Reporting/Analytics - Returns Management - Search/Filter - Shipping Management - Supplier Management - Third-Party Integrations - Warehouse Management - Workflow Management [See all features](https://www.capterra.com/p/166930/ShipHero/#features) ### Recognition No recognitions have been awarded to Cin7 Omni No recognitions have been awarded to ShipHero ### Deployment & support Cin7 Omni Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ShipHero Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ### Company Details Cin7 Omni - By Cin7 - Located in New Zealand - Founded in 2011 ShipHero - By ShipHero - Located in United States - Founded in 2012 ## 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