DaySmart Vet vs Provet Cloud: Which is a better fit?

User friendly, i can access my records from anywhere, great communication with the support team. Also i like the fact that the team tries to make it better and better and they succeed.

Lack of automated or custom reports. Lack of key metrics and KPIs in reports (e.g. COGS).

The main benefit that we, as an organization, gain from this software, is the ability to evaluate how and what we are doing.

I dislike that it is not integrated with google calendar.

Ease of use, good integration between information fields, support, willingness of company to listen to suggestions and implement them. Lots of ability to customize.

Reporting and financial capabilities were inaccurate. Customer service was horrible.

Customer service has always been very responsive and helpful. Clients seem to be very happy- we are much better about billing and emailing invoices and receipts at time of service.

There is no quick check for pricing. Reminder system is very fragmented and difficult to keep track of without giving your staff access to ALL of the reports, including financial.

Very good and a constant work in progress as we learn more and more about what this program can do. We are most impressed with how well they listen to our needs and respond to them in a timely manner.

There are still many defects that make daily activities very difficult, many errors and the customer support is unable to give advise/help in these problems.

So full 10 points to the customer service. They intoduce new features to the software all the time so I'm confident that in the near future the software is going to go from excellent to outstanding.

If you make a mistake with invoicing or need to cancel the invoice it is a little bit clunky and time consuming to offer credit notes etc.

Fantastic to have automated reminders within PMS. Provet's support is brilliant, am confident queries are dealt with and overcome.

Some problems with name of the owner of the bills if we change it.

The amazing customer support and ease of writing medical records. Ease of customization, templates.

Lack of separate field for annual vaccination and separate reminder for that. Otherwise fully complete.