DaySmart Vet vs Shepherd: Which is a better fit?

User friendly, i can access my records from anywhere, great communication with the support team. Also i like the fact that the team tries to make it better and better and they succeed.

Lack of automated or custom reports. Lack of key metrics and KPIs in reports (e.g. COGS).

The main benefit that we, as an organization, gain from this software, is the ability to evaluate how and what we are doing.

I dislike that it is not integrated with google calendar.

Ease of use, good integration between information fields, support, willingness of company to listen to suggestions and implement them. Lots of ability to customize.

Reporting and financial capabilities were inaccurate. Customer service was horrible.

Customer service has always been very responsive and helpful. Clients seem to be very happy- we are much better about billing and emailing invoices and receipts at time of service.

There is no quick check for pricing. Reminder system is very fragmented and difficult to keep track of without giving your staff access to ALL of the reports, including financial.

I love how easy it is to use and how anyone could use it with minimal training. I love that support listens to us and helps us.

We tried a different software and it was horrible. My team was skeptical of anything cloud based and not having paper charts but now we would never want to use anything else.

I can't say enough good things about this software, it was the best choice for our start up and I know Shepherd will grow with my practice.

Currently, we have to manually enter schedule blocks such as "well visits only" or "same day sick appointments only" for every moment we are open, which is time intensive.

So easy to use, easy to learn, with new features added seamlessly without negatively impacting the clean layout and intuitive functions.

Sometimes the way it prints out for the rDVM's is not the way it looks on the screen originally and it can be confusing to read.

The spplication is Intuitive, easy to use, time saving, aesthetically pleasing, and innovative. I also like how you can use it on various technology.

The search engine is difficult to find the client or patient at times.