Brilliant Directories vs eMembership: Which is a better fit?

The directory has got good features for its price and is affordable. My overall rating is better than my expectation.

However, when you receive an email from someone who you have just spoken to on the phone that has no relation to the phone call, it comes across as a little fake.

We read all the reviews, tried all the free trials, and finally made our decision. After extensive evaluation, the Brilliant Directory product easily won the competition.

Initially, I was frustrated as we started to build the site.

Also, the incorporation of customer feedback into developing a mature product is obvious and just one of Brilliant Directories' many strengths.

Limited front end design, unless you know a lot of coding.

Ramon R

Digital Marketer

Naturally when I came to Brilliant Directories I was full of questions about features, product, services, implementation and much more. My rep was super helpful and patient with my questioning.

I'll let you know once I open it to the world. I haven't tested it with the real members yet.

Its a great way to stay top of mind with our members. The ability to promote our benefits, perks, and communicate with our members is top notch.

Debbie D

Development Manager

My fear is our members will forget they have gifted a pass and gift it again. I suspect this is something InfiCare will be able to address in a future update.

I've been very happy with the service and ease of use with this app. It's a great benefit to our members, and has helped us connect with membership in a new way.

It is very confusing to members that you have to slide over to view the second membership card. Also, it takes a long time for new members to be able to download their cards.

Having the ability to have members access their benefits immediately is a great time saver for staff. As for glitches, all issues were resolved in a timely manner.

The 2 systems don't connect well. For example, with the Fastlane, we need to manually enter the check-ins from Fastlane to Altru because there is no way to automate the process.

Debbie D

Development Manager

The ability to issue guest passes for a single individual is a nice feature. Being able to see who has downloaded the eMembership card is most helpful as is the "reset" feature.

Also, the update to iOS made the app no longer scannable unless the customer puts it in their Apple wallet. I know this can be fixed, but I don't think Museum Anywhere has figured it out yet.