GetFeedback vs AskNicely: Which is a better fit?

The solution is very easy to use, the surveys look great and get great response rates, and it integrates with Salesforce which makes reporting super easy.

Have been having trouble getting back into the app for editing, sending the questionnaire to respondents.

Yurii Y

Marketing Operations Lead

Everything what is related to the surveys, set up and data collection is great. It is very solid and reliable tool.

Bret B

AI Chatbot and Automations Manager

How difficult it is to use and how limited the feature set is.

I love the platform and how easy and fun is to do the surveys and its an easy way to get a feedback from your customers.

It does not permit video responses or screen recordings of the user, unlike some of its rivals. It is mainly restricted to desktop browsers and apps rather than mobile web.

Jeff J

Sr. Program Manager

I love the interface for creating surveys - super easy to use and they offer nice templates that make my surveys look very custom.

George G

Lead Customer Success Manager

The predefined templates/themes are a bit tacky. There are no (or at least, we could not find easily) specific instructions for the dimensions of any images used.

The support has always been responsive and they do a great job of making sure you (the customer) is very comfortable and confident. The implementation process has been one of the best that I've seen.

The think i dislike the most is the inability to manage people the away I find to be most intuitive.

We asked them about how we could use their segmentation feature and they even improved it and pushed out the change in less than a day. Pretty amazing all round actually.

Madeline M

Digital Marketing Specialist

Some of the integration work was not very straightforward. It is sometimes a little confusing to tell when you are looking at a subset vs. the entirety of your account.

I'm also impressed with the breadth of other features and I'm eager to see how these can improve our overall experience, or even improve our process. The surveys themselves are visually pleasing.

Élodie É

Product Owner

The navigation through the interface can be confusing when I'm going elsewhere than my to-do list.

Most important, they do have a client success manager that has been key to our success. They stand behind their product and they are open and action-oriented on recommendations.

Missing a few things I think would be common sense for the program to have.