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Global brands trust GetFeedback and Salesforce for real-time insights into the health of their customers.
Our solution is aimed at small and medium businesses that want to continously improve their experience based on customer satisfaction surveys, honest feedback and a professional and motivated team.
The solution is very easy to use, the surveys look great and get great response rates, and it integrates with Salesforce which makes reporting super easy.
Have been having trouble getting back into the app for editing, sending the questionnaire to respondents.
Everything what is related to the surveys, set up and data collection is great. It is very solid and reliable tool.
How difficult it is to use and how limited the feature set is.
I love the platform and how easy and fun is to do the surveys and its an easy way to get a feedback from your customers.
It does not permit video responses or screen recordings of the user, unlike some of its rivals. It is mainly restricted to desktop browsers and apps rather than mobile web.
I love the interface for creating surveys - super easy to use and they offer nice templates that make my surveys look very custom.
The predefined templates/themes are a bit tacky. There are no (or at least, we could not find easily) specific instructions for the dimensions of any images used.
Everything is very customisable and easy to use. Support is amazing, receptive and proactive.
But to mention one thing for now (as I was told it will be sorted) is the inability for customers to leave more than one online review per sequence.
InputKit is an impressive piece of software that allows all types of businesses to get valuable, actionable feedback from their customers and increase their positive reviews online.
We had to get the customer info on a printed doc, then input that into a spreadsheet, then onto an email the client … It took a lot of time and caused a lot of frustration.
The dev team are on it with regular update and improvements. My clients love it as it brings them exciting ROI.
Because one of my client is killing it with inputkit, I got invited to speak to a mastermind group of aesthetics doctors to talk about how inputkit can help grow their business.
It's really easy to use and it helps us to get honest feedback from our customers.
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