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Kindful helps nonprofits understand their donors and waste less time on administrative tasks. Kindful is best for nonprofits looking for increased efficiencies and a deeper understanding of their data
YourCause supports companies in a variety of industries that have employee ranging from 500 to over 200,000 employees.
My favorite things about Kindful are the ease of use - it's super user friendly especially on the backend. Clear, simple, and lots of options for reporting.
M aware you have to pay for the hardware and employees on your side. Sometimes the deposit into my nonprofit bank account from the Kindful direct withdrawal seems to take too long.
Kindful is a wonderful software, with a really strong customer service team. I have used a number of platforms over the years and I find Kindful to be my favorite.
Implementation and customer support was very poor.
Wealth Insights" has been remarkably beneficial in help me know what the right "ask" is. Integration with other platforms such as mail chimp and quickbooks is wonderful.
But I feel that we are struggling to get it working the way it should or to fully meet our needs.
I really like the automated features that is like having a second person helping me. The ease of use is great for all levels of computer use knowledge we have in our organization.
Usually, if there is something that isn't easily available, the Kindful team will find a work around for the problem.
The customer service and assistance from Jungle Laser associated with the software is great - timely, personalized and willingness to help.
Processing times are sluggish, and the site crashes altogether at times.
I like that the database is customizable; we are able to make changes to the database that make it work better for us. I love the people at Orange Leap.
Occasionally, the database will be very sluggish, or certain aspects won't work properly.
Easy to use and better concepts. It has its own features and advantages.
Sometimes, when reports are running, it slows the system way down, making it hard to be productive.
This is a great application for those who don’t know how to start being a philanthropist. It’s easy to use and you can include secondary parties in on the funding and what not.
I don't like that I often have to navigate to a handful of different pages before I can get to what I need.
Briana: Hi, my name is Briana. I'm the CEO of a nonprofit. For Kindful, I rated a three out of five. For more reviews like this, see below. Kindful was our first major platform of that nature. Before, we were just making it work with Google Sheets and actually GoFundMe through just getting our initial donor databases built out. So as we were migrating from the very early days to a little bit slightly more advanced, we went with Kindful to assist with CRM and donor database management. So, a salesperson had actually approached me on LinkedIn, and I had never heard of it before, so I did a little bit of research. And not being familiar with other options or products of that nature, our team took a look and thought that it would be a smart investment. So from there, we pretty much just moved everything into the prospecting stage and were able to get set up within about a month or two of that outreach. So it was pretty robust. They had us meet with a pretty large team, relatively speaking, and there were a few points of contact that we worked with to get the initial account built out, because it wasn't super user-friendly and intuitive so they had to walk us through the Sandbox feature and the dashboard and all the different capabilities. But with their help, we were able to figure it out. And then also we had some volunteers on deck at the time internally that were able to expedite the onboarding and setup process. I would say definitely do some research and make sure that you feel it's worth it, because they did come at a cost of about $200 a month in our case. So especially if you're very early stage and have to be very cost-conservative, I think that it would be wise to evaluate free platforms just while you're getting started, especially if you don't see a long-term vision for the use of it. If it's more experimental, I definitely don't think that it's something to go all in on financially super early on. But if you do feel like it'll have a lot of value for you over the duration of your organization and fundraising period, then go for it.
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