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Dry Cleaners, Laundry Services and Laundromats Worldwide
Epos Now's award-winning POS offers specialized hardware and software for all kinds of retail and hospitality businesses of any size, with an overall Trustpilot score of 4.5/5 (April 2024).
LOVE THE TECH SUPPORT STAFF BTW!!! They are so responsive and have gone out of their way to help us be successful in implementing this software into our company.
I don't like the service because sometimes we need to talk to someone to express the problem and writing your problem is not clear for the technician to understand what we are trying to express.
I've been very happy with all the Cleancloud personal and there customer support team is awesome.
Lack of functionality and bad costuner service.
Their customer service has continued to improve. They have been doing a great job with helping with any issues.
Why pay monthly royalties that you've worked hard for, when you can pay a flat rate fee.
I analysed several softwares in the market, and Clean Cloud deliver all we need, easy to use for all our collaborators, nice Statistics reports and data base, nice guys solving issues timely.
There are some things that are less-than-intuitive about the software, such as how to delete an order, and some features can be a bit hard to find.
I absolutely love Espos now. It has an amazing back office, tons of report options and very easy to use as a manager.
Since, the beginning I had many technical problems and problems with the support team. Once accidentally, they've deleted all my sales and product data during trading.
The system is very easy to use and is super user friendly. Customizable dashboards were a big plus as well.
I've run several small businesses for the past 30 years and this is absolutely the worst software decision I've made, the platform and support are just horrible.
Been a functional system for my Golf Simulator business with great processing fee rates and the customer service has been very good.
Overall, my experience with EPos Now has been a disaster from start to finish. Poor customer service, buggy software, and deceptive pricing make them a company I would strongly advise anyone to avoid.
Great service from the EposTeam, the integrations consultant included for his efficiency with our WorldPay integration. A massive thanks, especially to my implementation consultant.
Dreadful and extremely costly. Possibly the worst in over 30 years of working in Epos.
David: Hi, I'm David. I'm the CEO of Debonaire DC, which is a dry cleaner and laundry services in Australia, and we use CleanCloud and rate them five out of five. That's a really good question because I came from the corporate world prior to buying a dry cleaning and laundry service business, and I had a lot of access in that job to software. And when I bought this business, I knew that the Australian software was not at the same standard and didn't know anything about if there was a solution worldwide. So I did some research, which took about 12 months to do and came up with CleanCloud and was amazed at their penetration at the time. So I did a really in-depth review with worldwide companies, and it was CleanCloud's commitment that I was really impressed with. When we started with CleanCloud, that was about five or six years ago, and I was looking for a cloud solution. And in this industry, that didn't seem to be the norm. And so it was really the fact that they were forward-thinking, they were looking about how to have one instance of some software, how to create user groups. And so it became really easy after talking to them that they seemed to have both, not only a vision, but an absolute strategy to supply software for this industry at the premier end of town. Because I had some background in software, it was probably easier for me than it could be for other people, but I remember at the time, they actually had a solution of being able to walk you through that and help you, which we didn't need at the time. But really, the ability to take your current data and upload it is really not a highly complicated process. So from end to end, it basically, we closed our software from the previous company on a Friday night, and then Monday morning, we were live working in a fully robust environment. And that handover and transition was seamless. The users, because CleanCloud has created this ability to make changes and adopt those changes through the user group, it is really powerful. So when you buy this software or you use this software, my one recommendation is if you need a change, let them know because they have a robust program of monthly looking at updates. And through my time in the last five or six years, those updates had become both more regular and greater in volume. And it's because the users are wanting their little change and then they take it into their lab and decide whether it's going to be implemented worldwide.
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