# Compare InvGate Service Management vs Supportbench 2026 | Capterra > Unsure of what to choose? Check Capterra to compare InvGate Service Management and Supportbench based on pricing, features, product details, and verified reviews. Source: https://www.capterra.com/compare/133392-155934/Service-Desk-vs-Supportbench --- # InvGate Service Management vs Supportbench Features and Cost Comparison Last updated March 13th, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: InvGate Service ManagementSupportbench2/4 selected [InvGate Service Management](https://www.capterra.com/p/133392/Service-Desk/)[4.6 (108)](https://www.capterra.com/p/133392/Service-Desk/reviews/) [Supportbench](https://www.capterra.com/p/155934/Supportbench/)[4.9 (116)](https://www.capterra.com/p/155934/Supportbench/reviews/) [## InvGate Service Management](https://www.capterra.com/p/133392/Service-Desk/)[4.6 (108)](https://www.capterra.com/p/133392/Service-Desk/reviews/) Starting Price $17.00/year Value-for-Money 4.5 Functionality 4.5 Ease of Use 4.7 Customer Service 4.6 Reviews Sentiment JM Based on [108 reviews](#user-reviews) Positive 102 Neutral 6 Negative 0 [## Supportbench](https://www.capterra.com/p/155934/Supportbench/)[4.9 (116)](https://www.capterra.com/p/155934/Supportbench/reviews/) Starting Price $32.00/month Value-for-Money 4.8 Functionality 4.7 Ease of Use 4.8 Customer Service 4.9 Reviews Sentiment Based on [116 reviews](#user-reviews) Positive 112 Neutral 4 Negative 0 ## Send this comparison chart to my inbox ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. What’s your intended use case? ## Summary * * * Key features rated by users Features selected based on 4,245 reviews from help desk software users. about the Fit Score methodology. Fit Score methodology Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about. If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology 70%Fit Not enough reviews Feature ratings Ticket Management 4.8 Real-Time Notifications 4.4 Third-Party Integrations 4.5 Customizable Fields 4.0 Performance Metrics \-- 74%Fit Not enough reviews Feature ratings Ticket Management 4.9 Real-Time Notifications 4.8 Third-Party Integrations 5.0 Customizable Fields \-- Performance Metrics 4.9 User satisfaction User satisfaction 4.6 User reviews[108](https://www.capterra.com/p/133392/Service-Desk/reviews/) Ease of use 4.7 Functionality 4.5 Value for money 4.5 Customer support 4.6 User satisfaction 4.9 User reviews[116](https://www.capterra.com/p/155934/Supportbench/reviews/) Ease of use 4.8 Functionality 4.7 Value for money 4.8 Customer support 4.9 Price starts from Price starts from $17Other, Per Year - Free version - Free trial Price starts from $32Per User, Per Month - Free version - Free trial Best for Best for Medium to large organizations. Private enterprises in all industries, Government Organisations, NGOs, and Educational Institutions all rely on InvGate Service Management to meet ITSM needs. Best for For teams seeking lower support costs, faster resolutions, and empowered agents using embedded AI, without complexity or extra fees. ## User reviews Pros & cons JM Jessica M. Operations Associate > "InvGate Service Management is the valuable service solution" [See full review](https://www.capterra.com/p/133392/Service-Desk/#Capterra___6583470) Carlos José R. IT Analist > "The dashboards are slow to configure, for example backlog tickets can´t be use..." [See full review](https://www.capterra.com/p/133392/Service-Desk/#Capterra___3685373) AF Adrian F. CTO > "It has definitely streamlined our IT support process." [See full review](https://www.capterra.com/p/133392/Service-Desk/#Capterra___6492798) Carlos José R. IT Analist > "The time reports arent the best, we have all in minutes, not hours." [See full review](https://www.capterra.com/p/133392/Service-Desk/#Capterra___3685373) [View Reviews](https://www.capterra.com/p/133392/Service-Desk/reviews/) Bo K. Customer Service Ambassador > "Has customizable dashboards that are empowered with AI integrated Chatgpt knowlegde, lots of chatbot capabilities and integrates with SalesForce and Hubspot." [See full review](https://www.capterra.com/p/155934/Supportbench/#Capterra___6015149) TT Thinh T. QA Engineer > "We were overpaying for Zendesk features we didn’t use, and the reporting never gave us the full picture." [See full review](https://www.capterra.com/p/155934/Supportbench/#Capterra___6771754) FM Fredrick M. Manager > "The data-driven tools and AI features have enabled us to better understand and respond to our customers' needs, leading to increased satisfaction and loyalty." [See full review](https://www.capterra.com/p/155934/Supportbench/#Capterra___6141482) Warren S. Tech Recruiter > "One aspect I found challenging was the learning curve when first getting started with Supportbench. While the platform is intuitive overall, it took me some time to..." [See full review](https://www.capterra.com/p/155934/Supportbench/#Capterra___6296952) John M. Manager > "Supportbench’s AI-driven customer summaries offer rapid insights, and the "create a response" feature dramatically boosts our response efficiency." [See full review](https://www.capterra.com/p/155934/Supportbench/#Capterra___5011568) JP James P. Customer Success Ops > "We had a remote team member with unstable internet connections, and they he had a disconnect of support. But i think the issue was on his side, not on the Supportbench..." [See full review](https://www.capterra.com/p/155934/Supportbench/#Capterra___6143961) Shahadat H. Team Manager > "The customizable dashboards have particularly allowed us to optimize our strategies, while the customer health scoring and 360-degree customer overview have ensured a..." [See full review](https://www.capterra.com/p/155934/Supportbench/#Capterra___4868407) BJlT Bodounrin Joël T. Graphiste > "The remark made is that the notification system is not yet good" [See full review](https://www.capterra.com/p/155934/Supportbench/#Capterra___5052656) Delano A. CEO > "Supportbench’s exciting feature allows me to view and respond to customer’s requests and questions more efficiently than usual." [See full review](https://www.capterra.com/p/155934/Supportbench/#Capterra___5011478) Tsitsi Hazel S. Systems Analyst > "Sometimes cases can be duplicated, and the notification system can get crowded." [See full review](https://www.capterra.com/p/155934/Supportbench/#Capterra___3532364) Robert R. Executive Director > "Having a more personalized as well as automated approach to customers has lead to higher satisfaction rates for them as well as our staff in general." [See full review](https://www.capterra.com/p/155934/Supportbench/#Capterra___6166906) KR Kim R. Technical support specialist > "I struggled to get my queue sorted the way I wanted and we had some issues with a few other things." [See full review](https://www.capterra.com/p/155934/Supportbench/#Capterra___2794328) [View Reviews](https://www.capterra.com/p/155934/Supportbench/reviews/) ## User interface 4.62 (108) [Supportbench](https://www.capterra.com/p/155934/Supportbench/) 4.87 (116) ## Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ### Features Do these products fit your needs? Prioritize real-user-identified key features according to your needs to find your best fit. \--% Fit vs \--% Fit Access Controls/Permissions 207 Important Activity Dashboard 150 Important AI Copilot 120 Important InvGate Service Management 22/36 - Access Controls/Permissions - Activity Dashboard - AI Copilot - AI Summarization - Alerts/Escalation - API - Automated Responses - Automated Routing - Chatbot - Collaboration Tools - Customer Database - Customizable Branding - Customizable Fields - Data Import/Export - Email Templates - Generative AI - Knowledge Base Management - Macros/Templated Responses - Mobile App - Multi-Channel Communication - Performance Metrics - Personalization - Prioritization - Process/Workflow Automation - Real-Time Chat - Real-Time Notifications - Reporting/Analytics - Secure Data Storage - Self Service Portal - Service Level Agreement (SLA) Management - Single Sign On - Social Media Integration - Surveys & Feedback - Third-Party Integrations - Ticket Management - Workflow Management [See all features](https://www.capterra.com/p/133392/Service-Desk/#features) Supportbench Top features 33/36 - Access Controls/Permissions - Activity Dashboard - AI Copilot - AI Summarization - Alerts/Escalation - API - Automated Responses - Automated Routing - Chatbot - Collaboration Tools - Customer Database - Customizable Branding - Customizable Fields - Data Import/Export - Email Templates - Generative AI - Knowledge Base Management - Macros/Templated Responses - Mobile App - Multi-Channel Communication - Performance Metrics - Personalization - Prioritization - Process/Workflow Automation - Real-Time Chat - Real-Time Notifications - Reporting/Analytics - Secure Data Storage - Self Service Portal - Service Level Agreement (SLA) Management - Single Sign On - Social Media Integration - Surveys & Feedback - Third-Party Integrations - Ticket Management - Workflow Management [See all features](https://www.capterra.com/p/155934/Supportbench/#features) ### Recognition InvGate Service Management is recognized as a top-rated tool in 1 Capterra Shortlist reports Supportbench Best Value Help DeskSoftware (2024)  Best Value Help DeskSoftware (2023)  Best Value Help DeskSoftware (2022)  ### Deployment & support InvGate Service Management Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Supportbench Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ### Company Details InvGate Service Management - By InvGate - Located in United States - Founded in 2004 Supportbench - By Supportbench Services - Located in Canada - Founded in 2015 ## Popular Comparisons [InvGate Service Management](https://www.capterra.com/p/133392/Service-Desk/)[4.62 (108)](https://www.capterra.com/p/133392/Service-Desk/reviews/) vs [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[4.40 (18,782)](https://www.capterra.com/p/61368/Salesforce/reviews/) $17/year Price $25/month 4.5 Features 4.4 4.7 Ease of Use 4.0 [View full comparison](https://www.capterra.com/compare/61368-133392/Salesforce-vs-Service-Desk) [Supportbench](https://www.capterra.com/p/155934/Supportbench/)[4.87 (116)](https://www.capterra.com/p/155934/Supportbench/reviews/) vs [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[4.40 (18,782)](https://www.capterra.com/p/61368/Salesforce/reviews/) $32/month Price $25/month 4.7 Features 4.4 4.8 Ease of Use 4.0 [View full comparison](https://www.capterra.com/compare/61368-155934/Salesforce-vs-Supportbench) [InvGate Service Management](https://www.capterra.com/p/133392/Service-Desk/)[4.62 (108)](https://www.capterra.com/p/133392/Service-Desk/reviews/) vs [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[4.41 (4,079)](https://www.capterra.com/p/164283/Zendesk/reviews/) $17/year Price $39/month 4.5 Features 4.4 4.7 Ease of Use 4.3 [View full comparison](https://www.capterra.com/compare/133392-164283/Service-Desk-vs-Zendesk) [Supportbench](https://www.capterra.com/p/155934/Supportbench/)[4.87 (116)](https://www.capterra.com/p/155934/Supportbench/reviews/) vs [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[4.41 (4,079)](https://www.capterra.com/p/164283/Zendesk/reviews/) $32/month Price $39/month 4.7 Features 4.4 4.8 Ease of Use 4.3 [View full comparison](https://www.capterra.com/compare/155934-164283/Supportbench-vs-Zendesk) [InvGate Service Management](https://www.capterra.com/p/133392/Service-Desk/)[4.62 (108)](https://www.capterra.com/p/133392/Service-Desk/reviews/) vs [LiveAgent](https://www.capterra.com/p/102188/LiveAgent/)[4.68 (1,781)](https://www.capterra.com/p/102188/LiveAgent/reviews/) $17/year Price $15/month 4.5 Features 4.6 4.7 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/102188-133392/LiveAgent-vs-Service-Desk) [Supportbench](https://www.capterra.com/p/155934/Supportbench/)[4.87 (116)](https://www.capterra.com/p/155934/Supportbench/reviews/) vs [LiveChat](https://www.capterra.com/p/62194/LiveChat/)[4.64 (1,723)](https://www.capterra.com/p/62194/LiveChat/reviews/) $32/month Price $25/month 4.7 Features 4.5 4.8 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/62194-155934/LiveChat-vs-Supportbench) [InvGate Service Management](https://www.capterra.com/p/133392/Service-Desk/)[4.62 (108)](https://www.capterra.com/p/133392/Service-Desk/reviews/) vs [LiveChat](https://www.capterra.com/p/62194/LiveChat/)[4.64 (1,723)](https://www.capterra.com/p/62194/LiveChat/reviews/) $17/year Price $25/month 4.5 Features 4.5 4.7 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/62194-133392/LiveChat-vs-Service-Desk) [Supportbench](https://www.capterra.com/p/155934/Supportbench/)[4.87 (116)](https://www.capterra.com/p/155934/Supportbench/reviews/) vs [LiveAgent](https://www.capterra.com/p/102188/LiveAgent/)[4.68 (1,781)](https://www.capterra.com/p/102188/LiveAgent/reviews/) $32/month Price $15/month 4.7 Features 4.6 4.8 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/102188-155934/LiveAgent-vs-Supportbench) [InvGate Service Management](https://www.capterra.com/p/133392/Service-Desk/)[4.62 (108)](https://www.capterra.com/p/133392/Service-Desk/reviews/) vs [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[4.51 (3,425)](https://www.capterra.com/p/124981/Freshdesk/reviews/) $17/year Price $19/month 4.5 Features 4.3 4.7 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/124981-133392/Freshdesk-vs-Service-Desk) [Supportbench](https://www.capterra.com/p/155934/Supportbench/)[4.87 (116)](https://www.capterra.com/p/155934/Supportbench/reviews/) vs [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[4.51 (3,425)](https://www.capterra.com/p/124981/Freshdesk/reviews/) $32/month Price $19/month 4.7 Features 4.3 4.8 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/124981-155934/Freshdesk-vs-Supportbench) [InvGate Service Management](https://www.capterra.com/p/133392/Service-Desk/)[4.62 (108)](https://www.capterra.com/p/133392/Service-Desk/reviews/) vs [Milvus](https://www.capterra.com/p/202528/Milvus/)[4.84 (298)](https://www.capterra.com/p/202528/Milvus/reviews/) $17/year Price R$35/month 4.5 Features 4.7 4.7 Ease of Use 4.8 [View full comparison](https://www.capterra.com/compare/133392-202528/Service-Desk-vs-Milvus) [Supportbench](https://www.capterra.com/p/155934/Supportbench/)[4.87 (116)](https://www.capterra.com/p/155934/Supportbench/reviews/) vs [Tidio](https://www.capterra.com/p/144040/Tidio-Chat/)[4.73 (590)](https://www.capterra.com/p/144040/Tidio-Chat/reviews/) $32/month Price $0/month 4.7 Features 4.6 4.8 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/144040-155934/Tidio-Chat-vs-Supportbench)