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Medium to large organizations. Private enterprises in all industries, Government Organisations, NGOs, and Educational Institutions all rely on InvGate Service Management to meet ITSM needs.
Medium to large-sized businesses who use in Slack or Microsoft Teams as their communication and collaboration platform.
An excellent solution for incident management, easy to install, easy to configure and easy to use. It's very robust and its integration with InvGate Assets makes it one of a kind.
Built-in integrations to other platform or service is somewhat rather limited.
Invgate Service Desk manages complex processes in a very easy and nice to use way. The integration with Invgate Asset Management tool is amazing.
The tariff with a fixed amount of payment is calculated for three people. If a team of 4-5 people, and this can be considered small, you need to pay about 100 USD per month, which is too expensive.
It is an excellent option, at a very good price, very easy to handle and implement, the support is also very good, I have had a very pleasant experience.
No Mobile App available for the users Android and IOS.
Easy to setup and easy to understand on daily usage, the relations between grouping, help desk and catalog is superb.
It assigns multiple tickets that have no relation to each other to your service requests.
It's easy to use and has some good features like the settings panel, which I find pretty useful when I want to analyze the big picture and not the one single issue.
I used to just drop everything and fix the issue immediately otherwise I would forget. As you can imagine that really messed with productivity as I had to context switch constantly.
Excellent suite, user friendly and works great in collaborating with the team.
We couldn't easily figure out who was getting notifications for different requests. Some of our requests were going to no one.
I really like the issue tracker board that shows the backlog, in progress and resolved issues.
I would also often read a message, say I'll do it later and then forget about it because the notification was gone.
I love the ability to keep track of all my teams requests in one centralized channel through the Slack integration.
Once its assigned, it disappears from your tasks and not easy to find out if it's been completed by the assignee.
InvGate Service Management
Top FeaturesOfficeAmp
InvGate Service Management
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OfficeAmp
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