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InvGate Service Management vs CivicPlus SeeClickFix 311 CRM: Which is a better fit?

Updated on January 22nd, 2025
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Summary
Features in Service Desk
37
Best performer
47
  • Asset Lifecycle Management
  • Change Management
  • CMDB
27
47
  • Benchmarking
  • Chat/Messaging
User satisfaction
4.6
User reviews112
Ease of use
4.7
Functionality
4.5
Value for money
4.5
Customer support
4.7
4.4
User reviews46
Ease of use
4.4
Functionality
4.3
Value for money
4.3
Customer support
4.5
Price starts from
Yearly subscription
Free version
Free trial
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Yearly subscription
Free version
Free trial
Best for

Medium to large organizations. Private enterprises in all industries, Government Organisations, NGOs, and Educational Institutions all rely on InvGate Service Management to meet ITSM needs.

SeeClickFix 311 CRM is best for local governments striving to provide superior public services, while needing to do more with the resources they have, and making more data-driven decisions.

User reviews
pros & cons
1 / 4
View Reviews
1 / 4
View Reviews
Video reviews
No video reviews yet
No video reviews yet
User interface
No videos provided by vendor
No videos provided by vendor
133392
5 screenshots
202342
5 screenshots

InvGate Service Management

Top Features
37/47
  • Analytics
  • Benchmarking
  • Chat/Messaging
  • Inventory Management
  • IT Risk Management
  • Live Chat
  • Localization Automation
  • Release & Deployment
  • Scheduled/Automated Reports
  • Virtual Assistant
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Escalation
  • Alerts/Notifications
  • API
  • Asset Lifecycle Management
  • Change Management
  • CMDB
  • Configuration Management
  • Contract/License Management
  • Customer Support
  • Customizable Branding
  • Customizable Reports
  • Customizable Templates
  • Email Management
  • Email Templates
  • Incident Management
  • IT Asset Management
  • Knowledge Base Management
  • Mobile Access
  • Multi-Channel Communication
  • Prioritization
  • Problem Management
  • Procurement Management
  • Project Management
  • Real-Time Notifications
  • Real-Time Reporting
  • Remote Access/Control
  • Reporting & Statistics
  • Self Service Portal
  • Service Catalog
  • Service Level Agreement (SLA) Management
  • Support Ticket Management
  • Surveys & Feedback
  • Task Management
  • Third-Party Integrations
  • Workflow Management
See All features
Hide Service Desk Software Features -

CivicPlus SeeClickFix 311 CRM

27/47
Show Service Desk Software Features +

InvGate Service Management

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CivicPlus SeeClickFix 311 CRM

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InvGate Service Management
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
CivicPlus SeeClickFix 311 CRM
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
InvGate Service Management
  • By InvGate
  • Located in United States
  • Founded in 2004
CivicPlus SeeClickFix 311 CRM
  • By CivicPlus
  • Located in United States
  • Founded in 2007
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