Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. Learn more.
Capterra carefully verified over 2 million reviews to bring you authentic software and services experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. Learn more.
Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software and service providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website. Learn more.
Medium to large organizations. Private enterprises in all industries, Government Organisations, NGOs, and Educational Institutions all rely on InvGate Service Management to meet ITSM needs.
SeeClickFix 311 CRM is best for local governments striving to provide superior public services, while needing to do more with the resources they have, and making more data-driven decisions.
An excellent solution for incident management, easy to install, easy to configure and easy to use. It's very robust and its integration with InvGate Assets makes it one of a kind.
Built-in integrations to other platform or service is somewhat rather limited.
Invgate Service Desk manages complex processes in a very easy and nice to use way. The integration with Invgate Asset Management tool is amazing.
The tariff with a fixed amount of payment is calculated for three people. If a team of 4-5 people, and this can be considered small, you need to pay about 100 USD per month, which is too expensive.
It is an excellent option, at a very good price, very easy to handle and implement, the support is also very good, I have had a very pleasant experience.
No Mobile App available for the users Android and IOS.
Easy to setup and easy to understand on daily usage, the relations between grouping, help desk and catalog is superb.
It assigns multiple tickets that have no relation to each other to your service requests.
Very satisfied with the Mobile app. As an Officer on patrol, the ease of mobile submission is wonderful.
I don't like that people can leave complaints anonymously because if we need to ask follow up questions we never get answers and there is a bit of cyber bullying that takes place.
I love that you can see the progress of resolving issues and as you use SeeClickFix the ease of tweaking it makes it even better.
I don't really have anything that I feel is missing that I wished it had.
Overall it is a fantastic product. I highly recommend it and love that they have made positive changes to their reporting and other aspects of the platform.
The biggest problem that we are solving is the multiple street lights that go out around the City, many of which we wouldn't know about without SeeClickFix.
My overall experience with the program has been great. I would definitely recommend it to other police departments, big or small.
At this time, the report format is no longer available.
InvGate Service Management
Top FeaturesCivicPlus SeeClickFix 311 CRM
InvGate Service Management
--
CivicPlus SeeClickFix 311 CRM
--
Products similar to those you're currently comparing: