# Compare InvGate Service Management vs Milvus 2026 | Capterra

> Unsure of what to choose? Check Capterra to compare InvGate Service Management and Milvus based on pricing, features, product details, and verified reviews.

Source: https://www.capterra.com/compare/133392-202528/Service-Desk-vs-Milvus

---

# InvGate Service Management vs Milvus Features and Cost Comparison

Last updated March 13th, 2026

Provider data verified by our Software Research team, and reviews  
moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/)

Your comparison:

InvGate Service ManagementMilvus2/4 selected

[InvGate Service Management](https://www.capterra.com/p/133392/Service-Desk/)[4.6 (108)](https://www.capterra.com/p/133392/Service-Desk/reviews/)

[Milvus](https://www.capterra.com/p/202528/Milvus/)[4.8 (298)](https://www.capterra.com/p/202528/Milvus/reviews/)

[## InvGate Service Management](https://www.capterra.com/p/133392/Service-Desk/)[4.6 (108)](https://www.capterra.com/p/133392/Service-Desk/reviews/)

Starting Price

$17.00/year

Value-for-Money

4.5

Functionality

4.5

Ease of Use

4.7

Customer Service

4.6

Reviews Sentiment

JM

Based on [108 reviews](#user-reviews)

Positive

102

Neutral

6

Negative

0

[## Milvus](https://www.capterra.com/p/202528/Milvus/)[4.8 (298)](https://www.capterra.com/p/202528/Milvus/reviews/)

Starting Price

$25.00/month

Value-for-Money

4.7

Functionality

4.7

Ease of Use

4.8

Customer Service

4.7

Reviews Sentiment

Based on [298 reviews](#user-reviews)

Positive

293

Neutral

4

Negative

1

What’s your intended use case?

## Summary

* * *

Key features rated by users

Features selected based on 4,595 reviews from help desk software users.  
about the Fit Score methodology.

Fit Score methodology

Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about.

  

If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology

78%Fit

Not enough reviews

Feature ratings

Ticket Management

4.8

Real-Time Notifications

4.4

Customizable Fields

4.0

Third-Party Integrations

4.5

Reporting/Analytics

4.0

63%Fit

Missing features

Feature ratings

Ticket Management

4.8

Real-Time Notifications

4.5

Customizable Fields

NA

Third-Party Integrations

NA

Reporting/Analytics

4.5

User satisfaction

User satisfaction

4.6

User reviews[108](https://www.capterra.com/p/133392/Service-Desk/reviews/)

Ease of use

4.7

Functionality

4.5

Value for money

4.5

Customer support

4.6

User satisfaction

4.8

User reviews[298](https://www.capterra.com/p/202528/Milvus/reviews/)

Ease of use

4.8

Functionality

4.7

Value for money

4.7

Customer support

4.7

Price starts from

Price starts from

$17Other, Per Year

-   Free version
-   Free trial

Price starts from

$25Per User, Per Month

-   Free version
-   Free trial

Best for

Best for

Medium to large organizations. Private enterprises in all industries, Government Organisations, NGOs, and Educational Institutions all rely on InvGate Service Management to meet ITSM needs.

Best for

Small to large companies that want to be proactive and deliver the best customer service to their final clients.

## User reviews

Pros & cons

JM

Jessica M.

Operations Associate

> "InvGate Service Management is the valuable service solution"

[See full review](https://www.capterra.com/p/133392/Service-Desk/#Capterra___6583470)

Carlos José R.

IT Analist

> "The dashboards are slow to configure, for example backlog tickets can´t be use..."

[See full review](https://www.capterra.com/p/133392/Service-Desk/#Capterra___3685373)

AF

Adrian F.

CTO

> "It has definitely streamlined our IT support process."

[See full review](https://www.capterra.com/p/133392/Service-Desk/#Capterra___6492798)

Carlos José R.

IT Analist

> "The time reports arent the best, we have all in minutes, not hours."

[See full review](https://www.capterra.com/p/133392/Service-Desk/#Capterra___3685373)

[View Reviews](https://www.capterra.com/p/133392/Service-Desk/reviews/)

Not enough reviews

## User interface

4.62 (108)

No images or videos  
provided by vendor

## Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

### Features

Do these products fit your needs?

Prioritize real-user-identified key features according to your needs to find your best fit.

\--% Fit

vs

\--% Fit

Access Controls/Permissions

207

Important

Activity Dashboard

150

Important

AI Copilot

120

Important

InvGate Service Management

Top features

22/36

-   Access Controls/Permissions
-   Activity Dashboard
-   AI Copilot
-   AI Summarization
-   Alerts/Escalation
-   API
-   Automated Responses
-   Automated Routing
-   Chatbot
-   Collaboration Tools
-   Customer Database
-   Customizable Branding
-   Customizable Fields
-   Data Import/Export
-   Email Templates
-   Generative AI
-   Knowledge Base Management
-   Macros/Templated Responses
-   Mobile App
-   Multi-Channel Communication
-   Performance Metrics
-   Personalization
-   Prioritization
-   Process/Workflow Automation
-   Real-Time Chat
-   Real-Time Notifications
-   Reporting/Analytics
-   Secure Data Storage
-   Self Service Portal
-   Service Level Agreement (SLA) Management
-   Single Sign On
-   Social Media Integration
-   Surveys & Feedback
-   Third-Party Integrations
-   Ticket Management
-   Workflow Management

[See all features](https://www.capterra.com/p/133392/Service-Desk/#features)

Milvus

16/36

-   Access Controls/Permissions
-   Activity Dashboard
-   AI Copilot
-   AI Summarization
-   Alerts/Escalation
-   API
-   Automated Responses
-   Automated Routing
-   Chatbot
-   Collaboration Tools
-   Customer Database
-   Customizable Branding
-   Customizable Fields
-   Data Import/Export
-   Email Templates
-   Generative AI
-   Knowledge Base Management
-   Macros/Templated Responses
-   Mobile App
-   Multi-Channel Communication
-   Performance Metrics
-   Personalization
-   Prioritization
-   Process/Workflow Automation
-   Real-Time Chat
-   Real-Time Notifications
-   Reporting/Analytics
-   Secure Data Storage
-   Self Service Portal
-   Service Level Agreement (SLA) Management
-   Single Sign On
-   Social Media Integration
-   Surveys & Feedback
-   Third-Party Integrations
-   Ticket Management
-   Workflow Management

[See all features](https://www.capterra.com/p/202528/Milvus/#features)

### Recognition

No recognitions have been awarded to InvGate Service Management

No recognitions have been awarded to Milvus

### Deployment & support

InvGate Service Management

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Milvus

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

### Company Details

InvGate Service Management

-   By InvGate
-   Located in United States
-   Founded in 2004

Milvus

-   By Milvus
-   Located in Brazil
-   Founded in 2016

## Popular Comparisons

[InvGate Service Management](https://www.capterra.com/p/133392/Service-Desk/)[4.62 (108)](https://www.capterra.com/p/133392/Service-Desk/reviews/)

vs

[Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[4.40 (18,766)](https://www.capterra.com/p/61368/Salesforce/reviews/)

$17/year

Price

$25/month

4.5

Features

4.4

4.7

Ease of Use

4.0

[View full comparison](https://www.capterra.com/compare/61368-133392/Salesforce-vs-Service-Desk)

[Milvus](https://www.capterra.com/p/202528/Milvus/)[4.84 (298)](https://www.capterra.com/p/202528/Milvus/reviews/)

vs

[Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[4.41 (4,071)](https://www.capterra.com/p/164283/Zendesk/reviews/)

$25/month

Price

$39/month

4.7

Features

4.4

4.8

Ease of Use

4.3

[View full comparison](https://www.capterra.com/compare/164283-202528/Zendesk-vs-Milvus)

[InvGate Service Management](https://www.capterra.com/p/133392/Service-Desk/)[4.62 (108)](https://www.capterra.com/p/133392/Service-Desk/reviews/)

vs

[Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[4.41 (4,071)](https://www.capterra.com/p/164283/Zendesk/reviews/)

$17/year

Price

$39/month

4.5

Features

4.4

4.7

Ease of Use

4.3

[View full comparison](https://www.capterra.com/compare/133392-164283/Service-Desk-vs-Zendesk)

[Milvus](https://www.capterra.com/p/202528/Milvus/)[4.84 (298)](https://www.capterra.com/p/202528/Milvus/reviews/)

vs

[Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[4.50 (3,408)](https://www.capterra.com/p/124981/Freshdesk/reviews/)

$25/month

Price

$19/month

4.7

Features

4.3

4.8

Ease of Use

4.5

[View full comparison](https://www.capterra.com/compare/124981-202528/Freshdesk-vs-Milvus)

[InvGate Service Management](https://www.capterra.com/p/133392/Service-Desk/)[4.62 (108)](https://www.capterra.com/p/133392/Service-Desk/reviews/)

vs

[LiveChat](https://www.capterra.com/p/62194/LiveChat/)[4.64 (1,713)](https://www.capterra.com/p/62194/LiveChat/reviews/)

$17/year

Price

$25/month

4.5

Features

4.5

4.7

Ease of Use

4.6

[View full comparison](https://www.capterra.com/compare/62194-133392/LiveChat-vs-Service-Desk)

[Milvus](https://www.capterra.com/p/202528/Milvus/)[4.84 (298)](https://www.capterra.com/p/202528/Milvus/reviews/)

vs

[LiveAgent](https://www.capterra.com/p/102188/LiveAgent/)[4.68 (1,753)](https://www.capterra.com/p/102188/LiveAgent/reviews/)

$25/month

Price

$15/month

4.7

Features

4.6

4.8

Ease of Use

4.6

[View full comparison](https://www.capterra.com/compare/102188-202528/LiveAgent-vs-Milvus)

[InvGate Service Management](https://www.capterra.com/p/133392/Service-Desk/)[4.62 (108)](https://www.capterra.com/p/133392/Service-Desk/reviews/)

vs

[LiveAgent](https://www.capterra.com/p/102188/LiveAgent/)[4.68 (1,753)](https://www.capterra.com/p/102188/LiveAgent/reviews/)

$17/year

Price

$15/month

4.5

Features

4.6

4.7

Ease of Use

4.6

[View full comparison](https://www.capterra.com/compare/102188-133392/LiveAgent-vs-Service-Desk)

[Milvus](https://www.capterra.com/p/202528/Milvus/)[4.84 (298)](https://www.capterra.com/p/202528/Milvus/reviews/)

vs

[Freshservice](https://www.capterra.com/p/132997/Freshservice/)[4.53 (683)](https://www.capterra.com/p/132997/Freshservice/reviews/)

$25/month

Price

$29/month

4.7

Features

4.3

4.8

Ease of Use

4.6

[View full comparison](https://www.capterra.com/compare/132997-202528/Freshservice-vs-Milvus)

[InvGate Service Management](https://www.capterra.com/p/133392/Service-Desk/)[4.62 (108)](https://www.capterra.com/p/133392/Service-Desk/reviews/)

vs

[Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[4.50 (3,408)](https://www.capterra.com/p/124981/Freshdesk/reviews/)

$17/year

Price

$19/month

4.5

Features

4.3

4.7

Ease of Use

4.5

[View full comparison](https://www.capterra.com/compare/124981-133392/Freshdesk-vs-Service-Desk)

[Milvus](https://www.capterra.com/p/202528/Milvus/)[4.84 (298)](https://www.capterra.com/p/202528/Milvus/reviews/)

vs

[JIRA Service Management](https://www.capterra.com/p/227102/JIRA-Service-Management/)[4.47 (762)](https://www.capterra.com/p/227102/JIRA-Service-Management/reviews/)

$25/month

Price

$20/month

4.7

Features

4.5

4.8

Ease of Use

4.2

[View full comparison](https://www.capterra.com/compare/202528-227102/Milvus-vs-JIRA-Service-Management)

[InvGate Service Management](https://www.capterra.com/p/133392/Service-Desk/)[4.62 (108)](https://www.capterra.com/p/133392/Service-Desk/reviews/)

vs

[Tidio](https://www.capterra.com/p/144040/Tidio-Chat/)[4.73 (590)](https://www.capterra.com/p/144040/Tidio-Chat/reviews/)

$17/year

Price

$0/month

4.5

Features

4.6

4.7

Ease of Use

4.7

[View full comparison](https://www.capterra.com/compare/133392-144040/Service-Desk-vs-Tidio-Chat)

[Milvus](https://www.capterra.com/p/202528/Milvus/)[4.84 (298)](https://www.capterra.com/p/202528/Milvus/reviews/)

vs

[SysAid](https://www.capterra.com/p/107225/SysAid/)[4.54 (511)](https://www.capterra.com/p/107225/SysAid/reviews/)

$25/month

Price

Contact vendor for pricing

4.7

Features

4.5

4.8

Ease of Use

4.5

[View full comparison](https://www.capterra.com/compare/107225-202528/SysAid-vs-Milvus)