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Manufacturing, Industrial, Facility Managers, Government, Schools, Hospitality, Operational Teams, Fleet Managers, Restaurants, Warehouses, Churches, Retail, Safety/EHS leaders. SMB to Enterprise.
Customers in a variety of industries have achieved success with iMaint. Examples include manufacturing, facilities such as schools and healthcare, government and fleet.
We have used this product for over a year and it is wonderful. I have 4 maintenance guys that i keep track of and this is by far the best app that i have used.
When a repair request is rejected, the basic user who submitted the request, is unable to see the reason why the ticket was refused.
I really like everything about it, the way it builds on itself. The procedure library has been a great help.
I just have had trouble getting buy in from all facilities. I will keep at them to use for requesting service.
Overall I am completely satisfied this this platform, and could recommend it to others whom work in my industry. The customer support is great.
I don't like the fact that exporting work lists to PDF's is restricted on the Small Business account but I understand the pricing model or else everybody would be using that account.
The customer service is amazing and ready to spring into action to help out. They are very helpful and act like they care.
There is no email system to communicate with client and vendors, it's all done through the App.
It is an excellent system and very user friendly. It’s amazing how you can create reports based on any data that is entered into the system.
I think alot of work needs to be done with the reports. Many of your reports do not fit industrial applications so we have to modify them which at that point we loose support.
Didn't have to look much up because she knew everything Very personable, funny and was a joy to work with. She's what you would hope to have in customer service.
I realize some users are more or less advance with computer than others. Most of the users generally are shop/field users so they always struggle with using the software.
My experience with DPSI support is however super. Top class, very helpful, and professional.
I do find it quirky to use but...I am mostly self taught and suspect the quirks are related to how we have set up and use the various modules at the Administrative level.
IMaint is very user friendly and keeps yourself and your business organized. The reporting options are excellent.
Pete W.: My name is Pete. I am the director of Process Engineering and Safety. I work for Fitz-Thors, and I would rank MaintainX with a five. At this company, they were not using a CMMS or a EAM, an enterprise access management software. They were using, we got something down. So there was really no management of any of the assets here at this location, or a work order system or a preventative maintenance type of system. They were doing some things, but it was more almost totally reactive instead of preventative. I came from another company where I implemented a asset management CMMS into the system, and it made a world of difference. When I came here, I was responsible for putting in processes for their manufacturing side to make sure everything was smooth, and I quickly realized that they didn't have one. So we got the permission to go forward. So I went through and got a number, almost a dozen software companies, and I went through each one of them. I had a check-off list of things that I wanted it to do. And when I got down to at least five, I started scheduling demos with a team here at Fitz-Thors, and we narrowed it down and we chose MaintainX as our solution. Getting MaintainX implemented was a lot easier than I had originally thought and the team had thought. We received templates to put in our information. It took a while, but we had a couple of college students that entered the data into a spreadsheet, and then MaintainX takes your spreadsheet and puts it into the database and gets it all set up. It's all your assets, all your users, and a number of other things that MaintainX does for you. And along the way, we received training on how to do that post the implementation. I recommend MaintainX because of the ease of use. It was very easy and straightforward. A lot of software implementations can be lengthy and require a lot of work, but MaintainX was not. The implementation team got all our data in there; the data was sound. The training that we received was good, but there's additional training that you can do and look online to receive. But we implemented it and immediately started using and immediately saw a major difference in impact.
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