Regroup Mass Notification vs RAMS: Which is a better fit?

We love the ability to record a message, and we really love the URL feature which allows the recipient to read a text message on their phone and after 160 characters , provides a custom URL.

Some documentation is literally just a link to some other resource. All support, documentation, and tutorial materials are poorly branded or otherwise unprofessional.

Overall an excellent and fluid experience, requiring very little training and providing very great and comprehensive services.

Several times, emergency alerts sat in a queue and were delayed in being sent. Templates only recently became alphabetized.

Our Customer Success Manager - [SENSITIVE CONTENT] was great. I am an administrative assistant with the duty of helping set up version 2.0.

Emails can often be rejected as spam; default voice cannot be changed or slowed down.

We've spent the past few months implementing this solution and are now inviting users to update their profiles. Too soon to say for sure, but it is clearly an improvement from what we previously had.

The website application has many places that can cause errors. Once a message is being constructed you cannot go back and amend.

Very good, very helpful friendly staff, and we receive regular positive comments from our customers about the quality of the RAMS.

Also, it fails to spell check properly in most browsers, which can make your documents look unprofessional if full of mistakes.

The customer service is excellent and CSR has been very friendly and professional througout the partnership.

Some minor teething problems with integrating the training register but these were dealt with by the team at HandsHQ really quickly.

Customer Service is outstanding, with the Chat facility and having our own account manager means we do not lose time waiting for queries to be answered.

The ease of use of the system is an asset to us because it allows all of us in the office to use it rather than just our health and safety department.