# Compare Smokeball vs Actionstep 2026 | Capterra

> Unsure of what to choose? Check Capterra to compare Smokeball and Actionstep based on pricing, features, product details, and verified reviews.

Source: https://www.capterra.com/compare/133656-139923/Smokeball-vs-Actionstep

---

# Smokeball vs Actionstep Features and Cost Comparison

Last updated March 13th, 2026

Provider data verified by our Software Research team, and reviews  
moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/)

Your comparison:

SmokeballActionstep2/4 selected

[Smokeball](https://www.capterra.com/p/133656/Smokeball/)[4.8 (358)](https://www.capterra.com/p/133656/Smokeball/reviews/)

[Actionstep](https://www.capterra.com/p/139923/Actionstep/)[4.2 (135)](https://www.capterra.com/p/139923/Actionstep/reviews/)

[## Smokeball](https://www.capterra.com/p/133656/Smokeball/)[4.8 (358)](https://www.capterra.com/p/133656/Smokeball/reviews/)

Starting Price

$49.00/month

Value-for-Money

4.5

Functionality

4.6

Ease of Use

4.7

Customer Service

4.7

Reviews Sentiment

BA

JT

Based on [358 reviews](#user-reviews)

Positive

345

Neutral

6

Negative

7

[## Actionstep](https://www.capterra.com/p/139923/Actionstep/)[4.2 (135)](https://www.capterra.com/p/139923/Actionstep/reviews/)

Starting Price

Contact vendor

Value-for-Money

3.9

Functionality

4.1

Ease of Use

3.9

Customer Service

3.9

Reviews Sentiment

Based on [135 reviews](#user-reviews)

Positive

113

Neutral

13

Negative

9

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## Summary

* * *

Key features rated by users

Features selected based on 3,420 reviews from law practice management software users.  
about the Fit Score methodology.

Fit Score methodology

Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about.

  

If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology

83%Fit

High performer

Feature ratings

Legal Case Management

4.7

Billing & Invoicing

4.4

Time Tracking

4.6

Document Management

4.7

Trust Accounting

4.3

72%Fit

Feature ratings

Legal Case Management

4.0

Billing & Invoicing

3.2

Time Tracking

3.6

Document Management

3.6

Trust Accounting

4.0

User satisfaction

User satisfaction

4.8

User reviews[358](https://www.capterra.com/p/133656/Smokeball/reviews/)

Ease of use

4.7

Functionality

4.6

Value for money

4.5

Customer support

4.7

User satisfaction

4.2

User reviews[135](https://www.capterra.com/p/139923/Actionstep/reviews/)

Ease of use

3.9

Functionality

4.1

Value for money

3.9

Customer support

3.9

Price starts from

Price starts from

$49Per User, Per Month

-   Free version
-   Free trial

Price starts from

\--

-   Free version
-   Free trial

Best for

Best for

Designed for law firms based in the United States that practice in family law, personal injury, real estate, estate planning, litigation, business sale & purchase, criminal law, and more.

Best for

Actionstep gives midsize law firms a single system that empowers every team—lawyers, administrative staff, and finance—to work efficiently and deliver better client service.

## User reviews

Pros & cons

VR

Verified Reviewer

Administrator

> "The cloud-based system means I can access client matters securely from anywhere, and the built-in automation eliminates repetitive..."

[See full review](https://www.capterra.com/p/133656/Smokeball/#Capterra___7043905)

WS

Whitney S.

Paralegal

> "I don’t have many complaints, but one challenge we’ve encountered is with scheduling across different time zones. When an appointment is..."

[See full review](https://www.capterra.com/p/133656/Smokeball/#Capterra___6821308)

JT

Joseph T.

Managing Partner

> "My favorite feature is the AI tracking of my time spent processing emails in Outlook."

[See full review](https://www.capterra.com/p/133656/Smokeball/#Capterra___7068539)

MR

Morgan R.

Paralegal

> "The only part of smokeball that bothers me is when I send messages I can only send a certain amount of words before it stops me and doesnt let..."

[See full review](https://www.capterra.com/p/133656/Smokeball/#Capterra___6821310)

RH

Rena H.

Legal Assistant

> "The tags we are able to utilize to track out matters are great, as is being able to correspond multiple matters for 1 client."

[See full review](https://www.capterra.com/p/133656/Smokeball/#Capterra___6821505)

SB

Scott B.

Attorney

> "Some of the interfaces, particularly the one for tracking settlement discussions, are a bit clunky and difficult to use."

[See full review](https://www.capterra.com/p/133656/Smokeball/#Capterra___6821318)

TF

Tyler F.

Attorney

> "The way it efficiently integrates with other applications and its robust tracking system for the different types of client matters."

[See full review](https://www.capterra.com/p/133656/Smokeball/#Capterra___6821270)

AD

Alyssa D.

Paralegal

> "When there are glitches in the system, you're barred from doing your job because we're so dependent on the system."

[See full review](https://www.capterra.com/p/133656/Smokeball/#Capterra___6821271)

JK

Jeffrey K.

Managing Attorney

> "Just as important, we have eliminated storage needs for old paper files since we are able to purge our files when a case is closed."

[See full review](https://www.capterra.com/p/133656/Smokeball/#Capterra___6821989)

BM

Brianne M.

Lega Assistant

> "Smoke Billing feels a little clunky - there are several ways of doing the same thing, which sometimes makes training difficult."

[See full review](https://www.capterra.com/p/133656/Smokeball/#Capterra___6826697)

DP

Dorothy P.

paralegal

> "It keeps everything organized, automates the tedious stuff, and makes me feel like I have a mini army of assistants (without the payroll)."

[See full review](https://www.capterra.com/p/133656/Smokeball/#Capterra___6826676)

JM

Jordan M.

Founder Principal

> "In fact, I think you may not be able to open anything else in Smokeball while waiting for a file to download. And if you get anxious, and..."

[See full review](https://www.capterra.com/p/133656/Smokeball/#Capterra___6593086)

HjK

Hee jae K.

paralegal

> "With strong Microsoft Office integration and responsive customer support, Smokeball streamlines legal work and improves overall efficiency."

[See full review](https://www.capterra.com/p/133656/Smokeball/#Capterra___6826691)

CD

Colin D.

Associate Attorney

> "It does not do a great job of summarizing deposition transcripts."

[See full review](https://www.capterra.com/p/133656/Smokeball/#Capterra___6821327)

MB

Mike B.

Principal and Founder

> "The interface is brilliant with a tonne of built-in features, and way we can access our files and documents is great and will make..."

[See full review](https://www.capterra.com/p/133656/Smokeball/#Capterra___7041973)

JM

Jordan M.

Founder Principal

> "Very bulky. Because SB documents are generally stored in the cloud, you can't open a large file like a video immediately."

[See full review](https://www.capterra.com/p/133656/Smokeball/#Capterra___6593086)

PM

Patrick M.

Paralegal

> "UX, integration with Outlook is great, formatting documents from word, .jpeg, etc. to .pdf is invaluable."

[See full review](https://www.capterra.com/p/133656/Smokeball/#Capterra___6821302)

DA

Douglas A.

Principal, Director and CEO

> "The bhack room support provided by \[sensitive content hidden\] is 2nd to none."

[See full review](https://www.capterra.com/p/133656/Smokeball/#Capterra___7110531)

JC

Jessica C.

Senior Paralegal

> "I have been a real estate paralegal for 25 years and the functionality that smokeball provides has allowed me to manage twice the file count..."

[See full review](https://www.capterra.com/p/133656/Smokeball/#Capterra___6584938)

RL

Ramona L.

Paralegal

> "Smokeball billing definitely has a learning curve, I believe it's the hardest part of learning the Smokeball software."

[See full review](https://www.capterra.com/p/133656/Smokeball/#Capterra___6826844)

MC

Mark C.

Owner

> "Smokeball has been an incredible asset in my practice not only as a client management tool but also in creating documents for clients."

[See full review](https://www.capterra.com/p/133656/Smokeball/#Capterra___6827541)

CA

Christina A.

Attorney

> "Calendar sharing is proving difficult through Outlook."

[See full review](https://www.capterra.com/p/133656/Smokeball/#Capterra___6827127)

AP

Andrew P.

Associate Attorney

> "SB has saved me countless hours of valuable work time in the drafting of memos, emails and basic motion practice."

[See full review](https://www.capterra.com/p/133656/Smokeball/#Capterra___6826689)

JS

Joel S.

Firm Owner

> "I have not hired support staff due to the cost of the support staff license."

[See full review](https://www.capterra.com/p/133656/Smokeball/#Capterra___6821456)

GG

Genie G.

Managing Partner

> "I especially love their integration with InfoTrack for Court e-filing and their workflows. "

[See full review](https://www.capterra.com/p/133656/Smokeball/#Capterra___6821298)

BW

Brian W.

Associate Attorney

> "Often times Excel freezes up and I must restart the program."

[See full review](https://www.capterra.com/p/133656/Smokeball/#Capterra___6821275)

MA

Melinda A.

Paralegal

> "I like the ability to have your calendar, your files, and your task all in one place."

[See full review](https://www.capterra.com/p/133656/Smokeball/#Capterra___6826131)

RH

Rena H.

Legal Assistant

> "Really my only complaint is the glitches that randomly appear."

[See full review](https://www.capterra.com/p/133656/Smokeball/#Capterra___6821505)

CG

Crystal G.

Legal Assistant

> "My favorite is the accessibility of the case files and documents securely from anywhere, promoting flexibility and remote work."

[See full review](https://www.capterra.com/p/133656/Smokeball/#Capterra___6586125)

EM

Emma M.

Paralegal

> "I have also made attempts to reach Smokeball regarding issues and enhancements, and I never received a call."

[See full review](https://www.capterra.com/p/133656/Smokeball/#Capterra___6826760)

JF

Josh F.

Owner

> "It automatically tracks your time; the document automation is fantastic; and Archie, the new AI product, looks like it's going to be a game..."

[See full review](https://www.capterra.com/p/133656/Smokeball/#Capterra___6490244)

CK

Chrystal K.

Sole practitioner

> "I wish they had not reorganized forms and documents."

[See full review](https://www.capterra.com/p/133656/Smokeball/#Capterra___6822329)

MA

Melinda A.

Paralegal

> "Smokeball helps me keep organized and on top of my files and daily task."

[See full review](https://www.capterra.com/p/133656/Smokeball/#Capterra___6826131)

JM

Jordan M.

Founder Principal

> "Finally, there's no way to collaborate with another firm that has Smokeball unless both firms have the same license."

[See full review](https://www.capterra.com/p/133656/Smokeball/#Capterra___6593086)

IR

Irene R.

Attorney

> "Imagine how surprised and happily stunned when I clicked on Forms and my letterhead with Client address just popped up! If this is how good..."

[See full review](https://www.capterra.com/p/133656/Smokeball/#Capterra___6798992)

AP

Anna P.

Paralegal

> "Cannot incorporate "workflow" dates into calendar. "

[See full review](https://www.capterra.com/p/133656/Smokeball/#Capterra___6585098)

KM

Kristi M.

Legal Assistant

> "It is easy to look up information in files. If your not able to find something you can easily search key words to find the document your..."

[See full review](https://www.capterra.com/p/133656/Smokeball/#Capterra___6826694)

CG

Carla G.

Paralegal

> "The reporting function can be slow or time out."

[See full review](https://www.capterra.com/p/133656/Smokeball/#Capterra___6588974)

CG

Crystal G.

Legal Assistant

> "Automating routine tasks like document creation, calendaring, and billing saves time and reduces errors."

[See full review](https://www.capterra.com/p/133656/Smokeball/#Capterra___6586125)

AC

Ann C.

Attorney

> "So inefficient."

[See full review](https://www.capterra.com/p/133656/Smokeball/#Capterra___7128803)

JW

Jason W.

lawyer

> "We are a personal injury law firm and the Smokeball platform lends itself beautifully to that practice area."

[See full review](https://www.capterra.com/p/133656/Smokeball/#Capterra___7049038)

KH

Kenneth H.

Owner

> "The billing module is generally very difficult to use."

[See full review](https://www.capterra.com/p/133656/Smokeball/#Capterra___6821289)

JK

Jeffrey K.

Managing Attorney

> "This is extremely helpful when attorneys are in Court or a deposition and need to find a document immediately. "

[See full review](https://www.capterra.com/p/133656/Smokeball/#Capterra___6821989)

AW

Amber W.

Paralegal

> "We needed a new software system because our old one (very old) was aging out of the version we used and was no longer going to be supported...."

[See full review](https://www.capterra.com/p/133656/Smokeball/#Capterra___5071301)

TH

Tara H.

Legal Assistant

> "Overall, Smokeball has been more than just software, it’s a partner in helping our firm stay organized, productive, and focused on what..."

[See full review](https://www.capterra.com/p/133656/Smokeball/#Capterra___6821285)

KV

Kathy V.

Legal Assistant

> "It's less customizable than the other programs."

[See full review](https://www.capterra.com/p/133656/Smokeball/#Capterra___6584906)

MR

Maureen R.

Senior Paralegal

> "Being able to move between Word, Outlook, Smokeball and interoffice correspondence is seamless. Plus, the support team is extremely..."

[See full review](https://www.capterra.com/p/133656/Smokeball/#Capterra___6463883)

AW

Amber W.

Paralegal

> "I miss being able to calculate forward and backward choosing calendar days or court days and such."

[See full review](https://www.capterra.com/p/133656/Smokeball/#Capterra___5071301)

AA

Anadelis A.

Legal Assistant

> "It's also great to be able to easily revisit email exchanges within each case, making it much simpler to track communication and stay..."

[See full review](https://www.capterra.com/p/133656/Smokeball/#Capterra___6592842)

NN

Nick N.

Partner

> "It is slow to load matters when you deal with cases that have more than 20 parties."

[See full review](https://www.capterra.com/p/133656/Smokeball/#Capterra___6029760)

AI

Alita I.

Paralegal

> "Overall, Smokeball has helped us show up stronger for our clients!"

[See full review](https://www.capterra.com/p/133656/Smokeball/#Capterra___7116298)

EL

Elizebeth L.

Owner

> "Interface was not very user friendly or visually appealing"

[See full review](https://www.capterra.com/p/133656/Smokeball/#Capterra___6641777)

JM

Jordan M.

Founder Principal

> "Obviously, this would not be the case if timekeeping was not important, but when it is, it’s amazing because it captures so much more than you..."

[See full review](https://www.capterra.com/p/133656/Smokeball/#Capterra___6593086)

OH

Olivia H.

Paralegal

> "Smokeball can be painfully slow which can be frustrating when you are working in a fast pace environment."

[See full review](https://www.capterra.com/p/133656/Smokeball/#Capterra___6179652)

JP

Jackie P.

Legal Assistant

> "Overall, an amazing application, but should definitely have an option to retrieve certain items that were updated."

[See full review](https://www.capterra.com/p/133656/Smokeball/#Capterra___6826708)

AK

Angelika K.

Paralegal

> "The integration without look sometimes freezes and I have been having issues with outlook."

[See full review](https://www.capterra.com/p/133656/Smokeball/#Capterra___5002541)

JS

Joel S.

Firm Owner

> "I enjoy being able to find a human when needed and the responsive of needing templates is good."

[See full review](https://www.capterra.com/p/133656/Smokeball/#Capterra___6821456)

DC

Diane C.

Paralegal

> "Smokeball can be slow and cumbersome at times, it is web based. If a form isn't set up to your liking it can be difficult to change it, I wish..."

[See full review](https://www.capterra.com/p/133656/Smokeball/#Capterra___3699017)

SS

Stephanie S.

Paralegal

> "I absolutely love that SB is integrated with Outlook to save emails right to the client matter, this way I never forget to save them."

[See full review](https://www.capterra.com/p/133656/Smokeball/#Capterra___6443173)

JH

Jacob H.

Associate Attorney

> "Smokeball's mobile application needs serious work."

[See full review](https://www.capterra.com/p/133656/Smokeball/#Capterra___6175288)

CM

Christina M.

Paralegal Supervisor

> "It has significantly streamlined my workflow, providing a seamless experience that keeps me impeccably organized."

[See full review](https://www.capterra.com/p/133656/Smokeball/#Capterra___6585003)

AM

Andrea M.

Andrea Morelos

> "It had system errors and glitches more often than I would have hoped. And during those times you have to ultimately who ultimately have a..."

[See full review](https://www.capterra.com/p/133656/Smokeball/#Capterra___3646150)

AE

Alec E.

Legal Assistant

> "We have been using Smokeball in our office for years, and it has been a wonderful program to centralize and manage all of our files."

[See full review](https://www.capterra.com/p/133656/Smokeball/#Capterra___6585104)

JG

Jennifer G.

Partner

> "The billing software is not super intuitive. "

[See full review](https://www.capterra.com/p/133656/Smokeball/#Capterra___6183666)

JS

Joel S.

Firm Owner

> "In addition to the aforementioned, the updates and improvements continue to develop with advancements in technology and the law."

[See full review](https://www.capterra.com/p/133656/Smokeball/#Capterra___6821456)

MM

Matt M.

Managing Attorney

> "Communicate is clunky on mobile."

[See full review](https://www.capterra.com/p/133656/Smokeball/#Capterra___6175260)

MO

Matthew O.

Receptionist

> "I started in April and I have to say that I was able to quickly learn the ins and outs of the Smokeball platform."

[See full review](https://www.capterra.com/p/133656/Smokeball/#Capterra___6824737)

AF

Alex F.

Owner

> "They shuttle you to email, where the support doesn't read the emails you send."

[See full review](https://www.capterra.com/p/133656/Smokeball/#Capterra___4418553)

LL

Lauren L.

Lawyer

> "Smokeball makes it easier for myself and staff to stay on top of our files and communicate with our clients. "

[See full review](https://www.capterra.com/p/133656/Smokeball/#Capterra___6592709)

AF

Alex F.

Owner

> "Now that I have my data out of their system, I am no longer hostage to their garbage. If I had read a review like this during my evaluation, I..."

[See full review](https://www.capterra.com/p/133656/Smokeball/#Capterra___4418553)

SB

Scott B.

Attorney

> "I love the ability to have my files anywhere I am."

[See full review](https://www.capterra.com/p/133656/Smokeball/#Capterra___6821318)

SE

Sara E.

Attorney

> "Not sure if it’s a Smokeball issue but have had issues with the outlook add-in at times."

[See full review](https://www.capterra.com/p/133656/Smokeball/#Capterra___3593335)

Noeme E.

Director

> "I use smart drafter negate the precedents are simply high quality."

[See full review](https://www.capterra.com/p/133656/Smokeball/#GetApp___6821899)

MR

Michelle R.

Director

> "It is not user friendly, slow, accounting is terrible,"

[See full review](https://www.capterra.com/p/133656/Smokeball/#Capterra___6063249)

BW

Brian W.

Associate Attorney

> "Smokeball is great for organizing matters and \[sensitive content hidden\] has really made me more efficient. "

[See full review](https://www.capterra.com/p/133656/Smokeball/#Capterra___6821275)

AF

Alex F.

Owner

> "I know I sound like a crank. But I feel pretty badly treated by them and in 2023 the lack of an open API is insane."

[See full review](https://www.capterra.com/p/133656/Smokeball/#Capterra___4418553)

AF

Alan F.

Senior Partner

> "Smokeball ability to track all of my activities throughout the day is a game changer. When they tell you it will pay for itself, they are not..."

[See full review](https://www.capterra.com/p/133656/Smokeball/#Capterra___4848846)

KW

Ken W.

Clerk

> "Bugs: file naming and renaming; sudden slowdowns in software; and if you have a sub-window open specific to one matter, such as customizing..."

[See full review](https://www.capterra.com/p/133656/Smokeball/#Capterra___2528241)

KP

Kenneth P.

Attorney and Co-Owner

> "Would be great to have a ChatGPT integration tool that is confidential. "

[See full review](https://www.capterra.com/p/133656/Smokeball/#Capterra___6821269)

SS

Steven S.

Lawyer

> "The only downsides to this software are small, personal nitpicks I have found with certain functions, such as scanning a document or..."

[See full review](https://www.capterra.com/p/133656/Smokeball/#Capterra___2528248)

[View Reviews](https://www.capterra.com/p/133656/Smokeball/reviews/)

MB

Mike B.

Principal and Founder

> "It's been a good program for getting my legal practice up and running. As it has grown, I feel like their help department hasn't."

[See full review](https://www.capterra.com/p/139923/Actionstep/#Capterra___7049635)

RV

Rebecca V.

Lawyer

> "Their Business model -- purchase the product, they give you 15 hrs free education, then once that is used up you get charged..."

[See full review](https://www.capterra.com/p/139923/Actionstep/#SoftwareAdvice___6359553)

RV

Rebecca V.

Lawyer

> "The concepts are perfect and functionality outstanding, IF YOU HAVE AN IT DEGREE AND 1000hrs to set it up."

[See full review](https://www.capterra.com/p/139923/Actionstep/#SoftwareAdvice___6359553)

MB

Mike B.

Principal and Founder

> "The interface with Outlook is slightly clunky, which is a big con given how much email is used in today's day and age."

[See full review](https://www.capterra.com/p/139923/Actionstep/#Capterra___7049635)

HJT

Himanshu Jasvantray T.

Solicitor

> "It is easy to use and very helpful as it can be accessed from anywhere as such where internet connection is available."

[See full review](https://www.capterra.com/p/139923/Actionstep/#Capterra___6579756)

SW

Spencer W.

Director

> "It seems entirely unsuitable for any level of law firm. Although we would have been forced to something better with our growth,..."

[See full review](https://www.capterra.com/p/139923/Actionstep/#Capterra___6052615)

JM

Jamie M.

Director

> "After hacking through the very long set up process (years) and very steep learning curve (we're lucky we're strong with IT)"

[See full review](https://www.capterra.com/p/139923/Actionstep/#GetApp___4994045)

LD

Lisa D.

Partner

> "Have not seen a remedy for this because AS just refers us to our own IT but we have filters and the bots are coming in through AS..."

[See full review](https://www.capterra.com/p/139923/Actionstep/#Capterra___6023046)

LD

Lisa D.

Partner

> "The client management and task automation is incredibly helpful."

[See full review](https://www.capterra.com/p/139923/Actionstep/#Capterra___6023046)

GD

Guy D.

Director

> "There is no way to download all emails in a matter, for example, to provide to a consultant for a taxation of costs, or when..."

[See full review](https://www.capterra.com/p/139923/Actionstep/#SoftwareAdvice___3778951)

DS

Deborah S.

Owner

> "Very easy to track my paralegal's work as well."

[See full review](https://www.capterra.com/p/139923/Actionstep/#Capterra___6030767)

SW

Spencer W.

Director

> "I would not recommend this product, and regret the hassle of using it temporarily and having to change to a different provider."

[See full review](https://www.capterra.com/p/139923/Actionstep/#Capterra___6052615)

AR

Alison R.

Partner

> "The time recording and accounting were great to use."

[See full review](https://www.capterra.com/p/139923/Actionstep/#SoftwareAdvice___4816119)

DB

Dominic B.

Principal and Director

> "Support has been pretty poor at times."

[See full review](https://www.capterra.com/p/139923/Actionstep/#SoftwareAdvice___4871426)

AR

Alison R.

Partner

> "Was such a standout performer for a small firm."

[See full review](https://www.capterra.com/p/139923/Actionstep/#SoftwareAdvice___4816119)

SM

Sandy M.

Office Manager

> "They offer little support and constantly direct customer to hire expensive "consultants" to address issues that their support..."

[See full review](https://www.capterra.com/p/139923/Actionstep/#Capterra___4560583)

AR

Alison R.

Partner

> "I recommended this product to other firms and spoke so highly of this software."

[See full review](https://www.capterra.com/p/139923/Actionstep/#SoftwareAdvice___4816119)

SW

Spencer W.

Director

> "Increasing cost."

[See full review](https://www.capterra.com/p/139923/Actionstep/#Capterra___6052615)

Felix P.

Senior Administrator

> "I particularly like the amount of customization that is possible - as well as the regular product updates, which add interesting..."

[See full review](https://www.capterra.com/p/139923/Actionstep/#Capterra___3481147)

JM

Jamie M.

Director

> "Hopelessly inadequate response."

[See full review](https://www.capterra.com/p/139923/Actionstep/#GetApp___4994045)

KZ

Krys Z.

Legal Assistant

> "The information is organized in such a way as to keep everyone on task, organized and successful in the day to day operations of..."

[See full review](https://www.capterra.com/p/139923/Actionstep/#Capterra___3482354)

PH

Peter H.

Office Manager

> "Unfortunately, the customer service is not up to par of that of our previous software, expect to receive a response from their..."

[See full review](https://www.capterra.com/p/139923/Actionstep/#Capterra___3394113)

LB

Leslie B.

CEO/attorney

> "I've been very happy with it, get great customer service when I have a question, and do not know why everyone isn't using it."

[See full review](https://www.capterra.com/p/139923/Actionstep/#Capterra___4699051)

SM

Sandy M.

Office Manager

> "Had we not invested so much already into this system, we would look for something else."

[See full review](https://www.capterra.com/p/139923/Actionstep/#Capterra___4560583)

RD

Rebecca D.

Attorney

> "We are able to easily manage large volumes of cases and keep and associate multiple documents and document types with each file."

[See full review](https://www.capterra.com/p/139923/Actionstep/#Capterra___2308716)

BC

Benard C.

Office Manager

> "It has the worst customer service."

[See full review](https://www.capterra.com/p/139923/Actionstep/#Capterra___4682549)

KZ

Krys Z.

Legal Assistant

> "Actionstep Webinars are efficient, effective, insightful and when paired with customer support, outstanding."

[See full review](https://www.capterra.com/p/139923/Actionstep/#Capterra___3482354)

DK

Dan K.

Attorney / Owner

> "Search results are limited to 200, no matter how many contacts you have from that city, and you can only see 10 per page, and the..."

[See full review](https://www.capterra.com/p/139923/Actionstep/#Capterra___2315761)

PK

Paula K.

Lawyer

> "I have worked in a number of different law firms with a number of different software packages, and Actionstep is by far the best."

[See full review](https://www.capterra.com/p/139923/Actionstep/#Capterra___3480666)

PH

Peter H.

Office Manager

> "InfoTrack - One of the reasons we switched to AS and they don't actually integrate in US, even though their website states they..."

[See full review](https://www.capterra.com/p/139923/Actionstep/#Capterra___3394113)

KZ

Krys Z.

Legal Assistant

> "Overall the program and support adds to my ability to remain a step ahead in meeting client expectations."

[See full review](https://www.capterra.com/p/139923/Actionstep/#Capterra___3482354)

RD

Rebecca D.

Attorney

> "It is too easy to save a document to the wrong matter number. When reading portal chats, it scrolls to the bottom automatically..."

[See full review](https://www.capterra.com/p/139923/Actionstep/#Capterra___2308716)

KZ

Krys Z.

Legal Assistant

> "Actionstep's fields and layout are intuitive, data is easy to enter, monitor and track."

[See full review](https://www.capterra.com/p/139923/Actionstep/#Capterra___3482354)

DK

Dan K.

Attorney / Owner

> "These are basic things a law office needs to do, and this software is a hindrance to getting work done because of its awful search..."

[See full review](https://www.capterra.com/p/139923/Actionstep/#Capterra___2315761)

BF

Bruce F.

Attorney

> "I have found that the combination of file management, ticklers, calendar and ability to operate across the law firm by our users..."

[See full review](https://www.capterra.com/p/139923/Actionstep/#Capterra___2810598)

CC

Christopher C.

Director

> "There are no workable precedents in my field (conveyancing – I also pay $49 for the add on)."

[See full review](https://www.capterra.com/p/139923/Actionstep/#Capterra___2357699)

NM

Nigel M.

Lawyer

> "I have used the product extensively over the last 5 years and would happily recommend it as a platform for legal practice..."

[See full review](https://www.capterra.com/p/139923/Actionstep/#Capterra___3182601)

TS

Tyler S.

Owner

> "Wonky, outdated interface; poor email integration, and terrible customer support. "

[See full review](https://www.capterra.com/p/139923/Actionstep/#Capterra___2809809)

PK

Paula K.

Lawyer

> "I like the ease of use and intuitive format of the software."

[See full review](https://www.capterra.com/p/139923/Actionstep/#Capterra___3480666)

MM

Maricatherine M.

Paralegal

> "Integration in our firm was somewhat difficult only due to time constraints; nothing to do with the product itself."

[See full review](https://www.capterra.com/p/139923/Actionstep/#Capterra___2298884)

TE

Tammy E.

Paralegal

> "It was easy to integrate and allows all team members to access all information from anywhere with an internet connection. "

[See full review](https://www.capterra.com/p/139923/Actionstep/#Capterra___2310618)

DK

Dan K.

Attorney / Owner

> "Searching for contacts by employer/place of work is impossible."

[See full review](https://www.capterra.com/p/139923/Actionstep/#Capterra___2315761)

JP

Jacob P.

Solicitor

> "Great interface."

[See full review](https://www.capterra.com/p/139923/Actionstep/#Capterra___3480674)

AG

Andrew G.

Director

> "The techo people are not trained in real technical problems and use the excuse of putting something to the 'development' team."

[See full review](https://www.capterra.com/p/139923/Actionstep/#Capterra___2369760)

Daniel Danny R.

Principal Legal Director

> "The features and functionality built in to Actionstep are amazing."

[See full review](https://www.capterra.com/p/139923/Actionstep/#Capterra___2265032)

Matt M.

Chief Paralegal

> "It got more and more complicated, too much time was spent navigating rather than getting results."

[See full review](https://www.capterra.com/p/139923/Actionstep/#Capterra___2238901)

MP

Melissa P.

Attorney/Member

> "It is all inclusive - with the exception of acouting"

[See full review](https://www.capterra.com/p/139923/Actionstep/#Capterra___2309696)

AG

Andrew G.

Director

> "Am on hold now for 25 minutes while I wait for someone with a small understanding to talk to me."

[See full review](https://www.capterra.com/p/139923/Actionstep/#Capterra___2369760)

DK

Dan K.

Attorney / Owner

> "We like that Actionstep seems to be trying to improve the product."

[See full review](https://www.capterra.com/p/139923/Actionstep/#Capterra___2315761)

AG

Andrew G.

Director

> "I cannot bill clients."

[See full review](https://www.capterra.com/p/139923/Actionstep/#Capterra___2369760)

MM

Maricatherine M.

Paralegal

> "This, in turn, will save the firm a lot of money."

[See full review](https://www.capterra.com/p/139923/Actionstep/#Capterra___2298884)

DK

Dan K.

Attorney / Owner

> "Search is terrible!"

[See full review](https://www.capterra.com/p/139923/Actionstep/#Capterra___2315761)

[View Reviews](https://www.capterra.com/p/139923/Actionstep/reviews/)

## User interface

[Smokeball](https://www.capterra.com/p/133656/Smokeball/)

4.76 (358)

[Actionstep](https://www.capterra.com/p/139923/Actionstep/)

4.23 (135)

## Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

### Features

Smokeball

41/50

-   Access Controls/Permissions
-   Accounting
-   Activity Dashboard
-   Activity Tracking
-   AI Copilot
-   AI Redlining
-   AI Summarization
-   Alerts/Notifications
-   API
-   Appointment Management
-   Backup and Recovery
-   Billable Items Tracking
-   Billing & Invoicing
-   Billing Rate Management
-   Calendar Management
-   Case Law Research
-   Client Portal
-   Collaboration Tools
-   Communication Management
-   Compliance Management
-   Conflict Management
-   Contact Management
-   Contract/License Management
-   CRM
-   Customizable Fields
-   Customizable Forms
-   Customizable Reports
-   Customizable Templates
-   Deadline Management
-   Document Generation
-   Document Management
-   Document Templates
-   Email Management
-   Expense Tracking
-   Forms Management
-   Generative AI
-   Legal Case Management
-   Mobile Access
-   Payment Processing
-   Records Management
-   Reminders
-   Reporting & Statistics
-   Search/Filter
-   Secure Data Storage
-   SSL Security
-   Task Management
-   Third-Party Integrations
-   Time Tracking
-   Trust Accounting
-   Workflow Management

[See all features](https://www.capterra.com/p/133656/Smokeball/#features)

Actionstep

Top features

44/50

-   Access Controls/Permissions
-   Accounting
-   Activity Dashboard
-   Activity Tracking
-   AI Copilot
-   AI Redlining
-   AI Summarization
-   Alerts/Notifications
-   API
-   Appointment Management
-   Backup and Recovery
-   Billable Items Tracking
-   Billing & Invoicing
-   Billing Rate Management
-   Calendar Management
-   Case Law Research
-   Client Portal
-   Collaboration Tools
-   Communication Management
-   Compliance Management
-   Conflict Management
-   Contact Management
-   Contract/License Management
-   CRM
-   Customizable Fields
-   Customizable Forms
-   Customizable Reports
-   Customizable Templates
-   Deadline Management
-   Document Generation
-   Document Management
-   Document Templates
-   Email Management
-   Expense Tracking
-   Forms Management
-   Generative AI
-   Legal Case Management
-   Mobile Access
-   Payment Processing
-   Records Management
-   Reminders
-   Reporting & Statistics
-   Search/Filter
-   Secure Data Storage
-   SSL Security
-   Task Management
-   Third-Party Integrations
-   Time Tracking
-   Trust Accounting
-   Workflow Management

[See all features](https://www.capterra.com/p/139923/Actionstep/#features)

### Recognition

Smokeball is recognized as a top-rated tool in 4 Capterra Shortlist reports

Actionstep is recognized as a top-rated tool in 2 Capterra Shortlist reports

### Deployment & support

Smokeball

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Actionstep

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

### Company Details

Smokeball

-   By Smokeball
-   Located in United States
-   Founded in 2010

Actionstep

-   By Actionstep Software
-   Located in New Zealand
-   Founded in 2004

## Popular Comparisons

[Smokeball](https://www.capterra.com/p/133656/Smokeball/)[4.76 (358)](https://www.capterra.com/p/133656/Smokeball/reviews/)

vs

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4.6

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4.5

4.7

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4.6

[View full comparison](https://www.capterra.com/compare/105428-133656/Clio-vs-Smokeball)

[Actionstep](https://www.capterra.com/p/139923/Actionstep/)[4.23 (135)](https://www.capterra.com/p/139923/Actionstep/reviews/)

vs

[Clio](https://www.capterra.com/p/105428/Clio/)[4.65 (1,727)](https://www.capterra.com/p/105428/Clio/reviews/)

Contact vendor for pricing

Price

$49/month

4.1

Features

4.5

3.9

Ease of Use

4.6

[View full comparison](https://www.capterra.com/compare/105428-139923/Clio-vs-Actionstep)

[Smokeball](https://www.capterra.com/p/133656/Smokeball/)[4.76 (358)](https://www.capterra.com/p/133656/Smokeball/reviews/)

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Contact vendor for pricing

4.6

Features

4.2

4.7

Ease of Use

4.2

[View full comparison](https://www.capterra.com/compare/133656-147413/Smokeball-vs-LEAP)

[Actionstep](https://www.capterra.com/p/139923/Actionstep/)[4.23 (135)](https://www.capterra.com/p/139923/Actionstep/reviews/)

vs

[LEAP](https://www.capterra.com/p/147413/LEAP/)[4.26 (542)](https://www.capterra.com/p/147413/LEAP/reviews/)

Contact vendor for pricing

Price

Contact vendor for pricing

4.1

Features

4.2

3.9

Ease of Use

4.2

[View full comparison](https://www.capterra.com/compare/139923-147413/Actionstep-vs-LEAP)

[Smokeball](https://www.capterra.com/p/133656/Smokeball/)[4.76 (358)](https://www.capterra.com/p/133656/Smokeball/reviews/)

vs

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$49/month

Price

$49/month

4.6

Features

4.4

4.7

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4.6

[View full comparison](https://www.capterra.com/compare/115613-133656/MyCase-vs-Smokeball)

[Actionstep](https://www.capterra.com/p/139923/Actionstep/)[4.23 (135)](https://www.capterra.com/p/139923/Actionstep/reviews/)

vs

[8am MyCase](https://www.capterra.com/p/115613/MyCase/)[4.64 (790)](https://www.capterra.com/p/115613/MyCase/reviews/)

Contact vendor for pricing

Price

$49/month

4.1

Features

4.4

3.9

Ease of Use

4.6

[View full comparison](https://www.capterra.com/compare/115613-139923/MyCase-vs-Actionstep)

[Smokeball](https://www.capterra.com/p/133656/Smokeball/)[4.76 (358)](https://www.capterra.com/p/133656/Smokeball/reviews/)

vs

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$49/month

Price

Contact vendor for pricing

4.6

Features

4.3

4.7

Ease of Use

4.5

[View full comparison](https://www.capterra.com/compare/133656-144573/Smokeball-vs-CARET-Legal)

[Actionstep](https://www.capterra.com/p/139923/Actionstep/)[4.23 (135)](https://www.capterra.com/p/139923/Actionstep/reviews/)

vs

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Contact vendor for pricing

Price

$99/month

4.1

Features

4.2

3.9

Ease of Use

4.3

[View full comparison](https://www.capterra.com/compare/139923-187835/Actionstep-vs-Soluno)

[Smokeball](https://www.capterra.com/p/133656/Smokeball/)[4.76 (358)](https://www.capterra.com/p/133656/Smokeball/reviews/)

vs

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$49/month

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4.6

Features

4.3

4.7

Ease of Use

4.2

[View full comparison](https://www.capterra.com/compare/133656-160393/Smokeball-vs-Litify)

[Actionstep](https://www.capterra.com/p/139923/Actionstep/)[4.23 (135)](https://www.capterra.com/p/139923/Actionstep/reviews/)

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Contact vendor for pricing

Price

$89/month

4.1

Features

4.5

3.9

Ease of Use

4.4

[View full comparison](https://www.capterra.com/compare/2589-139923/Tabs3-Billing-vs-Actionstep)

[Smokeball](https://www.capterra.com/p/133656/Smokeball/)[4.76 (358)](https://www.capterra.com/p/133656/Smokeball/reviews/)

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4.6

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4.5

4.7

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[Actionstep](https://www.capterra.com/p/139923/Actionstep/)[4.23 (135)](https://www.capterra.com/p/139923/Actionstep/reviews/)

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[Amberlo](https://www.capterra.com/p/162674/amberlo/)[4.75 (110)](https://www.capterra.com/p/162674/amberlo/reviews/)

Contact vendor for pricing

Price

$56/month

4.1

Features

4.5

3.9

Ease of Use

4.7

[View full comparison](https://www.capterra.com/compare/139923-162674/Actionstep-vs-amberlo)