# Compare Smokeball vs ServeManager 2026 | Capterra

> Unsure of what to choose? Check Capterra to compare Smokeball and ServeManager based on pricing, features, product details, and verified reviews.

Source: https://www.capterra.com/compare/133656-153037/Smokeball-vs-ServeManager

---

# Smokeball vs ServeManager Features and Cost Comparison

Last updated March 13th, 2026

Provider data verified by our Software Research team, and reviews  
moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/)

Your comparison:

SmokeballServeManager2/4 selected

[Smokeball](https://www.capterra.com/p/133656/Smokeball/)[4.8 (356)](https://www.capterra.com/p/133656/Smokeball/reviews/)

[ServeManager](https://www.capterra.com/p/153037/ServeManager/)[4.8 (177)](https://www.capterra.com/p/153037/ServeManager/reviews/)

[## Smokeball](https://www.capterra.com/p/133656/Smokeball/)[4.8 (356)](https://www.capterra.com/p/133656/Smokeball/reviews/)

Starting Price

$49.00/month

Value-for-Money

4.5

Functionality

4.6

Ease of Use

4.7

Customer Service

4.7

Reviews Sentiment

BA

MB

JT

Based on [356 reviews](#user-reviews)

Positive

344

Neutral

6

Negative

6

[## ServeManager](https://www.capterra.com/p/153037/ServeManager/)[4.8 (177)](https://www.capterra.com/p/153037/ServeManager/reviews/)

Starting Price

$39.00/month

Value-for-Money

4.7

Functionality

4.6

Ease of Use

4.7

Customer Service

4.9

Reviews Sentiment

NO

RR

Based on [177 reviews](#user-reviews)

Positive

173

Neutral

3

Negative

1

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## Summary

* * *

Key features rated by users

Features selected based on 1,650 reviews from legal document management software users.  
about the Fit Score methodology.

Fit Score methodology

Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about.

  

If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology

83%Fit

Feature ratings

Billing & Invoicing

4.4

Secure Data Storage

4.8

Electronic Signature

4.2

Case Management

4.7

Document Management

4.7

74%Fit

Missing features

Not enough reviews

Feature ratings

Billing & Invoicing

5.0

Secure Data Storage

NA

Electronic Signature

4.5

Case Management

5.0

Document Management

5.0

User satisfaction

User satisfaction

4.8

User reviews[356](https://www.capterra.com/p/133656/Smokeball/reviews/)

Ease of use

4.7

Functionality

4.6

Value for money

4.5

Customer support

4.7

User satisfaction

4.8

User reviews[177](https://www.capterra.com/p/153037/ServeManager/reviews/)

Ease of use

4.7

Functionality

4.6

Value for money

4.7

Customer support

4.9

Price starts from

Price starts from

$49Per User, Per Month

-   Free version
-   Free trial

Price starts from

$39Flat Rate, Per Month

-   Free version
-   Free trial

Best for

Best for

Designed for law firms based in the United States that practice in family law, personal injury, real estate, estate planning, litigation, business sale & purchase, criminal law, and more.

Best for

Designed for law firms and process servers, it is a cloud-based solution that streamlines processes related to invoicing, email notifications, CRM, job routing, and more.

## User reviews

Pros & cons

VR

Verified Reviewer

Administrator

> "The cloud-based system means I can access client matters securely from anywhere, and the built-in automation eliminates repetitive..."

[See full review](https://www.capterra.com/p/133656/Smokeball/#Capterra___7043905)

WS

Whitney S.

Paralegal

> "I don’t have many complaints, but one challenge we’ve encountered is with scheduling across different time zones. When an appointment is..."

[See full review](https://www.capterra.com/p/133656/Smokeball/#Capterra___6821308)

MB

Mike B.

Principal and Founder

> "The interface is brilliant with a tonne of built-in features, and way we can access our files and documents is great and will make..."

[See full review](https://www.capterra.com/p/133656/Smokeball/#Capterra___7041973)

MR

Morgan R.

Paralegal

> "The only part of smokeball that bothers me is when I send messages I can only send a certain amount of words before it stops me and doesnt..."

[See full review](https://www.capterra.com/p/133656/Smokeball/#Capterra___6821310)

JT

Joseph T.

Managing Partner

> "My favorite feature is the AI tracking of my time spent processing emails in Outlook."

[See full review](https://www.capterra.com/p/133656/Smokeball/#Capterra___7068539)

SB

Scott B.

Attorney

> "Some of the interfaces, particularly the one for tracking settlement discussions, are a bit clunky and difficult to use."

[See full review](https://www.capterra.com/p/133656/Smokeball/#Capterra___6821318)

RH

Rena H.

Legal Assistant

> "The tags we are able to utilize to track out matters are great, as is being able to correspond multiple matters for 1 client."

[See full review](https://www.capterra.com/p/133656/Smokeball/#Capterra___6821505)

AD

Alyssa D.

Paralegal

> "When there are glitches in the system, you're barred from doing your job because we're so dependent on the system."

[See full review](https://www.capterra.com/p/133656/Smokeball/#Capterra___6821271)

TF

Tyler F.

Attorney

> "The way it efficiently integrates with other applications and its robust tracking system for the different types of client matters."

[See full review](https://www.capterra.com/p/133656/Smokeball/#Capterra___6821270)

BM

Brianne M.

Lega Assistant

> "Smoke Billing feels a little clunky - there are several ways of doing the same thing, which sometimes makes training difficult."

[See full review](https://www.capterra.com/p/133656/Smokeball/#Capterra___6826697)

JK

Jeffrey K.

Managing Attorney

> "Just as important, we have eliminated storage needs for old paper files since we are able to purge our files when a case is closed."

[See full review](https://www.capterra.com/p/133656/Smokeball/#Capterra___6821989)

JM

Jordan M.

Founder Principal

> "In fact, I think you may not be able to open anything else in Smokeball while waiting for a file to download. And if you get anxious, and..."

[See full review](https://www.capterra.com/p/133656/Smokeball/#Capterra___6593086)

DP

Dorothy P.

paralegal

> "It keeps everything organized, automates the tedious stuff, and makes me feel like I have a mini army of assistants (without the payroll)."

[See full review](https://www.capterra.com/p/133656/Smokeball/#Capterra___6826676)

CD

Colin D.

Associate Attorney

> "It does not do a great job of summarizing deposition transcripts."

[See full review](https://www.capterra.com/p/133656/Smokeball/#Capterra___6821327)

IR

Irene R.

Attorney

> "Imagine how surprised and happily stunned when I clicked on Forms and my letterhead with Client address just popped up! If this is how good..."

[See full review](https://www.capterra.com/p/133656/Smokeball/#Capterra___6798992)

JM

Jordan M.

Founder Principal

> "Very bulky. Because SB documents are generally stored in the cloud, you can't open a large file like a video immediately."

[See full review](https://www.capterra.com/p/133656/Smokeball/#Capterra___6593086)

HjK

Hee jae K.

paralegal

> "With strong Microsoft Office integration and responsive customer support, Smokeball streamlines legal work and improves overall efficiency."

[See full review](https://www.capterra.com/p/133656/Smokeball/#Capterra___6826691)

DA

Douglas A.

Principal, Director and CEO

> "The bhack room support provided by \[sensitive content hidden\] is 2nd to none."

[See full review](https://www.capterra.com/p/133656/Smokeball/#Capterra___7110531)

JW

Jason W.

lawyer

> "We are a personal injury law firm and the Smokeball platform lends itself beautifully to that practice area."

[See full review](https://www.capterra.com/p/133656/Smokeball/#Capterra___7049038)

RL

Ramona L.

Paralegal

> "Smokeball billing definitely has a learning curve, I believe it's the hardest part of learning the Smokeball software."

[See full review](https://www.capterra.com/p/133656/Smokeball/#Capterra___6826844)

PM

Patrick M.

Paralegal

> "UX, integration with Outlook is great, formatting documents from word, .jpeg, etc. to .pdf is invaluable."

[See full review](https://www.capterra.com/p/133656/Smokeball/#Capterra___6821302)

CA

Christina A.

Attorney

> "Calendar sharing is proving difficult through Outlook."

[See full review](https://www.capterra.com/p/133656/Smokeball/#Capterra___6827127)

JC

Jessica C.

Senior Paralegal

> "I have been a real estate paralegal for 25 years and the functionality that smokeball provides has allowed me to manage twice the file count..."

[See full review](https://www.capterra.com/p/133656/Smokeball/#Capterra___6584938)

JS

Joel S.

Firm Owner

> "I have not hired support staff due to the cost of the support staff license."

[See full review](https://www.capterra.com/p/133656/Smokeball/#Capterra___6821456)

MC

Mark C.

Owner

> "Smokeball has been an incredible asset in my practice not only as a client management tool but also in creating documents for clients."

[See full review](https://www.capterra.com/p/133656/Smokeball/#Capterra___6827541)

BW

Brian W.

Associate Attorney

> "Often times Excel freezes up and I must restart the program."

[See full review](https://www.capterra.com/p/133656/Smokeball/#Capterra___6821275)

AP

Andrew P.

Associate Attorney

> "SB has saved me countless hours of valuable work time in the drafting of memos, emails and basic motion practice."

[See full review](https://www.capterra.com/p/133656/Smokeball/#Capterra___6826689)

RH

Rena H.

Legal Assistant

> "Really my only complaint is the glitches that randomly appear."

[See full review](https://www.capterra.com/p/133656/Smokeball/#Capterra___6821505)

GG

Genie G.

Managing Partner

> "I especially love their integration with InfoTrack for Court e-filing and their workflows. "

[See full review](https://www.capterra.com/p/133656/Smokeball/#Capterra___6821298)

EM

Emma M.

Paralegal

> "I have also made attempts to reach Smokeball regarding issues and enhancements, and I never received a call."

[See full review](https://www.capterra.com/p/133656/Smokeball/#Capterra___6826760)

MA

Melinda A.

Paralegal

> "I like the ability to have your calendar, your files, and your task all in one place."

[See full review](https://www.capterra.com/p/133656/Smokeball/#Capterra___6826131)

CK

Chrystal K.

Sole practitioner

> "I wish they had not reorganized forms and documents."

[See full review](https://www.capterra.com/p/133656/Smokeball/#Capterra___6822329)

CG

Crystal G.

Legal Assistant

> "My favorite is the accessibility of the case files and documents securely from anywhere, promoting flexibility and remote work."

[See full review](https://www.capterra.com/p/133656/Smokeball/#Capterra___6586125)

JM

Jordan M.

Founder Principal

> "Finally, there's no way to collaborate with another firm that has Smokeball unless both firms have the same license."

[See full review](https://www.capterra.com/p/133656/Smokeball/#Capterra___6593086)

JF

Josh F.

Owner

> "It automatically tracks your time; the document automation is fantastic; and Archie, the new AI product, looks like it's going to be a game..."

[See full review](https://www.capterra.com/p/133656/Smokeball/#Capterra___6490244)

AP

Anna P.

Paralegal

> "Cannot incorporate "workflow" dates into calendar. "

[See full review](https://www.capterra.com/p/133656/Smokeball/#Capterra___6585098)

MA

Melinda A.

Paralegal

> "Smokeball helps me keep organized and on top of my files and daily task."

[See full review](https://www.capterra.com/p/133656/Smokeball/#Capterra___6826131)

CG

Carla G.

Paralegal

> "The reporting function can be slow or time out."

[See full review](https://www.capterra.com/p/133656/Smokeball/#Capterra___6588974)

KM

Kristi M.

Legal Assistant

> "It is easy to look up information in files. If your not able to find something you can easily search key words to find the document your..."

[See full review](https://www.capterra.com/p/133656/Smokeball/#Capterra___6826694)

KH

Kenneth H.

Owner

> "The billing module is generally very difficult to use."

[See full review](https://www.capterra.com/p/133656/Smokeball/#Capterra___6821289)

CG

Crystal G.

Legal Assistant

> "Automating routine tasks like document creation, calendaring, and billing saves time and reduces errors."

[See full review](https://www.capterra.com/p/133656/Smokeball/#Capterra___6586125)

AW

Amber W.

Paralegal

> "We needed a new software system because our old one (very old) was aging out of the version we used and was no longer going to be supported...."

[See full review](https://www.capterra.com/p/133656/Smokeball/#Capterra___5071301)

JK

Jeffrey K.

Managing Attorney

> "This is extremely helpful when attorneys are in Court or a deposition and need to find a document immediately. "

[See full review](https://www.capterra.com/p/133656/Smokeball/#Capterra___6821989)

KV

Kathy V.

Legal Assistant

> "It's less customizable than the other programs."

[See full review](https://www.capterra.com/p/133656/Smokeball/#Capterra___6584906)

TH

Tara H.

Legal Assistant

> "Overall, Smokeball has been more than just software, it’s a partner in helping our firm stay organized, productive, and focused on what..."

[See full review](https://www.capterra.com/p/133656/Smokeball/#Capterra___6821285)

AW

Amber W.

Paralegal

> "I miss being able to calculate forward and backward choosing calendar days or court days and such."

[See full review](https://www.capterra.com/p/133656/Smokeball/#Capterra___5071301)

MR

Maureen R.

Senior Paralegal

> "Being able to move between Word, Outlook, Smokeball and interoffice correspondence is seamless. Plus, the support team is extremely..."

[See full review](https://www.capterra.com/p/133656/Smokeball/#Capterra___6463883)

NN

Nick N.

Partner

> "It is slow to load matters when you deal with cases that have more than 20 parties."

[See full review](https://www.capterra.com/p/133656/Smokeball/#Capterra___6029760)

NA

Nilda A.

Office Manager

> "Everyone has been very helpful all team we worked with Project management, to help bringing the data over."

[See full review](https://www.capterra.com/p/133656/Smokeball/#Capterra___7042316)

EL

Elizebeth L.

Owner

> "Interface was not very user friendly or visually appealing"

[See full review](https://www.capterra.com/p/133656/Smokeball/#Capterra___6641777)

AA

Anadelis A.

Legal Assistant

> "It's also great to be able to easily revisit email exchanges within each case, making it much simpler to track communication and stay..."

[See full review](https://www.capterra.com/p/133656/Smokeball/#Capterra___6592842)

OH

Olivia H.

Paralegal

> "Smokeball can be painfully slow which can be frustrating when you are working in a fast pace environment."

[See full review](https://www.capterra.com/p/133656/Smokeball/#Capterra___6179652)

VR

Verified Reviewer

Administrator

> "It’s a robust system that continues to improve with each update."

[See full review](https://www.capterra.com/p/133656/Smokeball/#Capterra___7043905)

AK

Angelika K.

Paralegal

> "The integration without look sometimes freezes and I have been having issues with outlook."

[See full review](https://www.capterra.com/p/133656/Smokeball/#Capterra___5002541)

AI

Alita I.

Paralegal

> "Overall, Smokeball has helped us show up stronger for our clients!"

[See full review](https://www.capterra.com/p/133656/Smokeball/#Capterra___7116298)

DC

Diane C.

Paralegal

> "Smokeball can be slow and cumbersome at times, it is web based. If a form isn't set up to your liking it can be difficult to change it, I..."

[See full review](https://www.capterra.com/p/133656/Smokeball/#Capterra___3699017)

JM

Jordan M.

Founder Principal

> "Obviously, this would not be the case if timekeeping was not important, but when it is, it’s amazing because it captures so much more than..."

[See full review](https://www.capterra.com/p/133656/Smokeball/#Capterra___6593086)

JH

Jacob H.

Associate Attorney

> "Smokeball's mobile application needs serious work."

[See full review](https://www.capterra.com/p/133656/Smokeball/#Capterra___6175288)

NA

Nilda A.

Office Manager

> "Easy to use, support and training provided and of course the people behind the scenes helping us as we familiarize ourselves to Smokeball. "

[See full review](https://www.capterra.com/p/133656/Smokeball/#Capterra___7042316)

AM

Andrea M.

Andrea Morelos

> "It had system errors and glitches more often than I would have hoped. And during those times you have to ultimately who ultimately have a..."

[See full review](https://www.capterra.com/p/133656/Smokeball/#Capterra___3646150)

JP

Jackie P.

Legal Assistant

> "Overall, an amazing application, but should definitely have an option to retrieve certain items that were updated."

[See full review](https://www.capterra.com/p/133656/Smokeball/#Capterra___6826708)

JG

Jennifer G.

Partner

> "The billing software is not super intuitive. "

[See full review](https://www.capterra.com/p/133656/Smokeball/#Capterra___6183666)

JS

Joel S.

Firm Owner

> "I enjoy being able to find a human when needed and the responsive of needing templates is good."

[See full review](https://www.capterra.com/p/133656/Smokeball/#Capterra___6821456)

MM

Matt M.

Managing Attorney

> "Communicate is clunky on mobile."

[See full review](https://www.capterra.com/p/133656/Smokeball/#Capterra___6175260)

SS

Stephanie S.

Paralegal

> "I absolutely love that SB is integrated with Outlook to save emails right to the client matter, this way I never forget to save them."

[See full review](https://www.capterra.com/p/133656/Smokeball/#Capterra___6443173)

AF

Alex F.

Owner

> "They shuttle you to email, where the support doesn't read the emails you send."

[See full review](https://www.capterra.com/p/133656/Smokeball/#Capterra___4418553)

CM

Christina M.

Paralegal Supervisor

> "It has significantly streamlined my workflow, providing a seamless experience that keeps me impeccably organized."

[See full review](https://www.capterra.com/p/133656/Smokeball/#Capterra___6585003)

AF

Alex F.

Owner

> "Now that I have my data out of their system, I am no longer hostage to their garbage. If I had read a review like this during my evaluation,..."

[See full review](https://www.capterra.com/p/133656/Smokeball/#Capterra___4418553)

MB

Mike B.

Principal and Founder

> "Their annual fee is competitive, and that's important for us."

[See full review](https://www.capterra.com/p/133656/Smokeball/#Capterra___7041973)

SE

Sara E.

Attorney

> "Not sure if it’s a Smokeball issue but have had issues with the outlook add-in at times."

[See full review](https://www.capterra.com/p/133656/Smokeball/#Capterra___3593335)

AE

Alec E.

Legal Assistant

> "We have been using Smokeball in our office for years, and it has been a wonderful program to centralize and manage all of our files."

[See full review](https://www.capterra.com/p/133656/Smokeball/#Capterra___6585104)

MR

Michelle R.

Director

> "It is not user friendly, slow, accounting is terrible,"

[See full review](https://www.capterra.com/p/133656/Smokeball/#Capterra___6063249)

JS

Joel S.

Firm Owner

> "In addition to the aforementioned, the updates and improvements continue to develop with advancements in technology and the law."

[See full review](https://www.capterra.com/p/133656/Smokeball/#Capterra___6821456)

AF

Alex F.

Owner

> "I know I sound like a crank. But I feel pretty badly treated by them and in 2023 the lack of an open API is insane."

[See full review](https://www.capterra.com/p/133656/Smokeball/#Capterra___4418553)

MO

Matthew O.

Receptionist

> "I started in April and I have to say that I was able to quickly learn the ins and outs of the Smokeball platform."

[See full review](https://www.capterra.com/p/133656/Smokeball/#Capterra___6824737)

KW

Ken W.

Clerk

> "Bugs: file naming and renaming; sudden slowdowns in software; and if you have a sub-window open specific to one matter, such as customizing..."

[See full review](https://www.capterra.com/p/133656/Smokeball/#Capterra___2528241)

LL

Lauren L.

Lawyer

> "Smokeball makes it easier for myself and staff to stay on top of our files and communicate with our clients. "

[See full review](https://www.capterra.com/p/133656/Smokeball/#Capterra___6592709)

SS

Steven S.

Lawyer

> "The only downsides to this software are small, personal nitpicks I have found with certain functions, such as scanning a document or..."

[See full review](https://www.capterra.com/p/133656/Smokeball/#Capterra___2528248)

AG

Angela G.

Paralegal

> "Been using it a year now and the best software I have used being in the legal field."

[See full review](https://www.capterra.com/p/133656/Smokeball/#Capterra___7046834)

AL

Adeline L.

Managing Director

> "AS a flat fee operation, I do not like the time/billing feature - it's more complicated, and not adaptable to my needs"

[See full review](https://www.capterra.com/p/133656/Smokeball/#Capterra___2528513)

[View Reviews](https://www.capterra.com/p/133656/Smokeball/reviews/)

NO

Nneka O.

Epic Technical Analyst

> "I like that it's easy to navigate as a new user."

[See full review](https://www.capterra.com/p/153037/ServeManager/#Capterra___6677417)

RR

Rick R.

Owner

> "I don't like that it is based on the billing amount since there is no extra effort on their side for a larger invoice. "

[See full review](https://www.capterra.com/p/153037/ServeManager/#Capterra___3232421)

RR

Rick R.

Owner

> "I can enter new services from my car or desk and it allows me to manager rush services quickly."

[See full review](https://www.capterra.com/p/153037/ServeManager/#Capterra___3232421)

LB

Laura B.

Administrator

> "It will only add a line at the bottom, but when we need to date things in order, that doesn't work. And there is no way to copy..."

[See full review](https://www.capterra.com/p/153037/ServeManager/#Capterra___2368817)

SK

Sandra K.

Administrator

> "The business problems that ServeManager is helping me solve is the ability to have a platform that I can use in the field and the..."

[See full review](https://www.capterra.com/p/153037/ServeManager/#Capterra___2370085)

LG

LARRY G.

Legal Analyst

> "Now on the platform you click on the address and it does nothing more than give you the step, no audio or turn by turn which is very..."

[See full review](https://www.capterra.com/p/153037/ServeManager/#Capterra___2369491)

TS

Tom S.

private investigator

> "Folks at ServeManager worked with me on every phase of getting a website up and running. With ServeManager I can upload papers for..."

[See full review](https://www.capterra.com/p/153037/ServeManager/#Capterra___2376759)

KD

Kenneth D.

Partner

> "It does not periodically update automatically so you can sometimes lose a job If you step away and forget to hit the update button."

[See full review](https://www.capterra.com/p/153037/ServeManager/#Capterra___2368736)

EJ

Erich J.

Private Investigator

> "Are use a different software program for my private investigation cases, and this software is much easier to use and helps keep my..."

[See full review](https://www.capterra.com/p/153037/ServeManager/#Capterra___2368955)

JN

Jeremy N.

Agency Investigator & Owner

> "That particular software stated that they could handle my process service portion of my business as well. But they couldn't keep up..."

[See full review](https://www.capterra.com/p/153037/ServeManager/#Capterra___2368789)

SS

Stephen S.

Owner

> "All in one, I appreciate that we can enter and keep track of our jobs, Bill them, and create our Affidavits/Proofs of Service all in..."

[See full review](https://www.capterra.com/p/153037/ServeManager/#Capterra___2377422)

DH

Dawn H.

Executive Director

> "No more missing deadlines, missing invoices, which always leads to missing income."

[See full review](https://www.capterra.com/p/153037/ServeManager/#Capterra___2371630)

VR

Verified Reviewer

President

> "I started using ServeManager while it was a free product and have used it ever since. As stated above I would like to have a report..."

[See full review](https://www.capterra.com/p/153037/ServeManager/#Capterra___2369013)

LB

Laura B.

Administrator

> "Also, when making a payment for more than the invoice shows due is not possible. "

[See full review](https://www.capterra.com/p/153037/ServeManager/#Capterra___2368817)

JW

Joan W.

Process Server

> "I talked to them about specific forms I needed integrated for specific clients and they set the forms up so that everything worked..."

[See full review](https://www.capterra.com/p/153037/ServeManager/#Capterra___2369039)

SS

Stephanie S.

director

> "Could not assign multiple servers to 1 job for a long time which was not helpful. "

[See full review](https://www.capterra.com/p/153037/ServeManager/#Capterra___2368646)

JN

Jeremy N.

Agency Investigator & Owner

> "Tracking invoicing has become much simpler and while that came to mind first, I can't help but acknowledge that ServeManager gives..."

[See full review](https://www.capterra.com/p/153037/ServeManager/#Capterra___2368789)

LB

Laura B.

Administrator

> "There is no reason for the court case and it's information to be listed at the top for the server. "

[See full review](https://www.capterra.com/p/153037/ServeManager/#Capterra___2368817)

PK

Peter K.

State Constable

> "Utilizing ServeManager has saved our company a bundle in administrative work by streamlining the entire serving process."

[See full review](https://www.capterra.com/p/153037/ServeManager/#Capterra___2369162)

LG

LARRY G.

Legal Analyst

> "It no longer give you a vocal turn by turn, you need to read while driving which is not good. "

[See full review](https://www.capterra.com/p/153037/ServeManager/#Capterra___2369491)

PK

Peter K.

State Constable

> "The newest feature "e-serve" will be a great feature when more courts start to allow/accept e-serves."

[See full review](https://www.capterra.com/p/153037/ServeManager/#Capterra___2369162)

LB

Laura B.

Administrator

> "The invoice is very difficult to utilize when you cannot add lines where you need them. "

[See full review](https://www.capterra.com/p/153037/ServeManager/#Capterra___2368817)

TT

Troy T.

President

> "Serve Manager has increased our efficiency easily 100% because of the speed of the database and how well it is laid out."

[See full review](https://www.capterra.com/p/153037/ServeManager/#Capterra___2368653)

SS

Stephanie S.

director

> "The servemanager order # means nothing to their case and filing system. "

[See full review](https://www.capterra.com/p/153037/ServeManager/#Capterra___2368646)

LH

Lori H.

Owner

> "I love being able to set my clients up as a collaborator and more time is saved when they upload their jobs for me to do."

[See full review](https://www.capterra.com/p/153037/ServeManager/#Capterra___2369485)

TL

THOMAS L.

Process Server

> "There is no mobile application that we can utilize."

[See full review](https://www.capterra.com/p/153037/ServeManager/#Capterra___2368834)

TT

Troy T.

President

> "The Serve Manager team is also extremely responsive to issues or questions as they arise, we typically receive an email response..."

[See full review](https://www.capterra.com/p/153037/ServeManager/#Capterra___2368653)

SS

Stephanie S.

director

> "The reports are generally cumbersome and not intuitive. "

[See full review](https://www.capterra.com/p/153037/ServeManager/#Capterra___2368646)

TS

Tom S.

private investigator

> "I have a website now, thanks to ServeManager and I can manage my process serving ."

[See full review](https://www.capterra.com/p/153037/ServeManager/#Capterra___2376759)

MC

Mike C.

Manager

> "The invoices are generic."

[See full review](https://www.capterra.com/p/153037/ServeManager/#Capterra___2368660)

MD

Matthew D.

President

> "This software has made my organization very efficient and we plan to continue to grow and know that ServeManager is there for us."

[See full review](https://www.capterra.com/p/153037/ServeManager/#Capterra___2368658)

SS

Stephen S.

Owner

> "Also, I do not like that the job attachments are now in the center!"

[See full review](https://www.capterra.com/p/153037/ServeManager/#Capterra___2377422)

SR

Stacey R.

Owner

> "Did I mention the even have a mobile version which makes things easer for servers in the field!"

[See full review](https://www.capterra.com/p/153037/ServeManager/#Capterra___2368973)

SS

Stephanie S.

director

> "The reporting is very limited. "

[See full review](https://www.capterra.com/p/153037/ServeManager/#Capterra___2368646)

CC

Clint C.

President

> "I am pleased with the functionality and ease associated with preparation of Declarations and other legal documents."

[See full review](https://www.capterra.com/p/153037/ServeManager/#Capterra___2368791)

MH

Michele H.

Private Investigator

> "For some reason every time you update we have an issue"

[See full review](https://www.capterra.com/p/153037/ServeManager/#Capterra___2368656)

GP

GENARO P.

Owner / Process Server

> "Everything is very easy to use and self explanatory but not only does Serve Manager gives you a free trail to use for FREE so you..."

[See full review](https://www.capterra.com/p/153037/ServeManager/#Capterra___2369896)

JH

Jason H.

Owner

> "To me defeats the purpose."

[See full review](https://www.capterra.com/p/153037/ServeManager/#Capterra___2372099)

SC

Shaun C.

Process Server/ private investigator

> "The Real time GPS Location and communication with clients is invaluable."

[See full review](https://www.capterra.com/p/153037/ServeManager/#Capterra___2368777)

JH

Jason H.

Owner

> "It should show as a bad address."

[See full review](https://www.capterra.com/p/153037/ServeManager/#Capterra___2372099)

PG

Paul G.

Owner

> "Recently, they just changed some of the color schemes in the program to make it more attractive as well."

[See full review](https://www.capterra.com/p/153037/ServeManager/#Capterra___2368657)

GD

Gary D.

Private investigator process server

> "I have nothing I dont like about the software or service"

[See full review](https://www.capterra.com/p/153037/ServeManager/#Capterra___2370928)

[View Reviews](https://www.capterra.com/p/153037/ServeManager/reviews/)

## User interface

[Smokeball](https://www.capterra.com/p/133656/Smokeball/)

4.77 (356)

[ServeManager](https://www.capterra.com/p/153037/ServeManager/)

4.81 (177)

## Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

### Features

Smokeball

Top features

42/47

-   Access Controls/Permissions
-   Activity Dashboard
-   Activity Tracking
-   AI Copilot
-   Alerts/Notifications
-   API
-   Archiving & Retention
-   Audit Trail
-   Billing & Invoicing
-   Calendar Management
-   Case Management
-   Client Management
-   Client Portal
-   Collaboration Tools
-   Compliance Management
-   Contact Management
-   Contract/License Management
-   Customizable Fields
-   Customizable Reports
-   Customizable Templates
-   Deadline Management
-   Document Automation
-   Document Capture
-   Document Check-In/Out
-   Document Classification
-   Document Generation
-   Document Management
-   Document Review
-   Document Storage
-   Electronic Signature
-   Email Management
-   Expense Tracking
-   File Sharing
-   For Legal Professionals
-   Full Text Search
-   Generative AI
-   Optical Character Recognition
-   Reminders
-   Reporting & Statistics
-   Search/Filter
-   Secure Data Storage
-   SSL Security
-   Task Management
-   Third-Party Integrations
-   Two-Factor Authentication
-   Version Control
-   Workflow Management

[See all features](https://www.capterra.com/p/133656/Smokeball/#features)

ServeManager

22/47

-   Access Controls/Permissions
-   Activity Dashboard
-   Activity Tracking
-   AI Copilot
-   Alerts/Notifications
-   API
-   Archiving & Retention
-   Audit Trail
-   Billing & Invoicing
-   Calendar Management
-   Case Management
-   Client Management
-   Client Portal
-   Collaboration Tools
-   Compliance Management
-   Contact Management
-   Contract/License Management
-   Customizable Fields
-   Customizable Reports
-   Customizable Templates
-   Deadline Management
-   Document Automation
-   Document Capture
-   Document Check-In/Out
-   Document Classification
-   Document Generation
-   Document Management
-   Document Review
-   Document Storage
-   Electronic Signature
-   Email Management
-   Expense Tracking
-   File Sharing
-   For Legal Professionals
-   Full Text Search
-   Generative AI
-   Optical Character Recognition
-   Reminders
-   Reporting & Statistics
-   Search/Filter
-   Secure Data Storage
-   SSL Security
-   Task Management
-   Third-Party Integrations
-   Two-Factor Authentication
-   Version Control
-   Workflow Management

[See all features](https://www.capterra.com/p/153037/ServeManager/#features)

### Recognition

No recognitions have been awarded to Smokeball

No recognitions have been awarded to ServeManager

### Deployment & support

Smokeball

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

ServeManager

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

### Company Details

Smokeball

-   By Smokeball
-   Located in United States
-   Founded in 2010

ServeManager

-   By Lawgical
-   Located in United States
-   Founded in 2010

## Popular Comparisons

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