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More than 29,000 medium-sized and small businesses trust Paycor to help them manage and develop employees and run their business.
Contact centers with 200+ agents that want to easily manage their workforce across locations, channels and skills.
I can select the modules that best suit my needs. Their method of execution is comprehensive, their follow-up is reliable, and their staff is always pleasant and helpful.
Paycor is difficult to change/cancel/adjust time off. I struggle with the time off section and often have to just delete the PTO submitted and resubmit when there is an error.
I like that the implementation was super smooth and easy. It's never easy to switch providers, however, our implementation team was amazing.
From the start, our experience with PayCor has been horrible. False claims during sales.
Our company uses Paycor not just for paystubs, but also for company recognition-- which is nice to have a formalized platform to document positive feedback.
Registration questions and interface are confusing and sometime not applicable. The system tries to pay them as employees and tax them the same way, etc.
We are currently switching from Nimble(their old version) to Ximble. This system is super user friendly and on the off chance that I can't find something, the Support Staff is top notch.
Sales promised the World. Timecard approvals are meaningless because it does not prevent the timecard from being changed afterward.
The ability to schedule and forecast real time great for our environment. Would like to see better forecasting model for omni-channel.
It is always loading or lagging and, combined with all of the drop downs and tabs, makes for a very frustrating experience even when trying to accomplish a simple task.
The agent dashboard is great. Agent experience is very nice, they enjoy the ability to see their schedules and flexibility to change their breaks.
Can be difficult to admin. Establishing new FG's and SG's or group allowances can be very confusing and is an overly complicated multi step process.
Easy use and the good performance, I'm happy to use the solution. Try this solution is make me feels more easy to staff our agents with a complex customers forcasts.
Sometimes my leave days are cancelled because system allows many people to overbook leave on same day.
Ability to schedule reports and download them later is a great feature. Ability to normalize for holidays is great.
The aplication sometimes has slow performance also this aplication has a problem, Automatic log outs.
David: My name is David. I'm an HR manager, and I work for a nonprofit company that's got about 250 employees. I would give Paycor a solid five. Previously, we were using a system called Zenefits, which was not very robust. They had pretty poor customer service, and it just was a little glitchier than anybody really liked. It also was not very intuitive to use. We chose Paycor, because we tested several different companies. They were the company that really seemed to care the most about what our experience was going to be after implementation. A lot of great demos, a lot of assurances that the things that we were looking for, like an intuitive interface that employees would enjoy using the app from their perspective. And yeah, they just promised us that if there wasn't something that was working for us, that we could look at it, and they have absolutely lived up to that promise. So implementation of Paycor was the easiest thing I think I've ever done. When we switched providers previously, a couple of years before that, to Zenefits, that process took about two weeks and was labor-intensive. When we implemented Paycor, they walked us through the process. It took less than two hours and we were done. And it worked beautifully from day one, pretty much. So to anybody who's looking at switching HRIS systems, I would say test drive as many as you can. Look at the features that are going to be most important to you, whether it's timekeeping or reporting. For us, what was most important was going to be customer service, because we do have a very unusual setup and we knew that we would need to reach out from time to time with different issues. And they have absolutely lived up to their promises of excellent customer service.
Bernard: Hi, I'm Bernard contact center as a service consultant. And I rate the Alvaria Workforce Management a four out of five. For more information about Alvaria and its solutions click below. Before using Alvaria, a solution involving a customized homegrown solution with Microsoft dynamics was being used without the power of a true workforce engagement management solution. And so Alvaria was by far more appealing for a larger enterprise in general. Alvaria is the most logical solution for an aspect, a branded contact center, which is where this essentially originated from many years ago. It's very tightly integrated into the workflows. And as a result, you can create the workforce engagement models for voice and for email and for chats and other forms of communications in a contact center. And it works extremely well. Alvaria's solutions are really designed to be used by professionals with experience in the workforce engagement environment. And so if you are a professional, who's worked in the workforce management field and know the lingo and the overall metrics. It's very easy to get started. I would say that this is a solution that's really more geared to the more sophisticated, larger enterprises and for a mid-size type business it may not be the best solution for you. And there's some other alternatives that may be suited to a business that wants very basic requirements. For those evaluating a workforce engagement solution or workforce management solution. I would suggest that you work with a workforce management consultant who can assist you in setting up the overall workflow, logic and business goals for the actual configuration. For most mid-sized companies, you might want to look for solutions from NICE and from Verint and a few others, or Calabrio that are more geared to the more cost effective cloud-based mid-market solutions. However, the Alvaria solution definitely is one of the leaders and will meet your requirements, especially for the larger enterprises.
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