Simple Interact vs Kipu: Which is a better fit?

Mark M

VP, Patient Services

What I didn't know was I actually would find a partner to help us champion our successes together. I highly recommend them and I'm confident you'll be glad to partner with them as well.

Sometimes, patients do receive reminders of cancelled appointments , but that is only when cancelled a few days prior.

SimpleInteract is an excellent very easy to use product and the team is constantly looking for opportunities to provide more ways to improve the patient - physician - practice experience.

Integration has been more difficult than expected mainly due to our somewhat archaic EMR.

Patients love being able to fill their paperwork out at home, it just sets up the patients experience for success. I also love the feedback we get via the survey at the end.

Don’t have any personal complaints, sometimes tracking the things I do as a Therapist are hard as it does not seem to be built for therapy services.

Another customer service rep was the sweetest and our employees can always count on her to assist with any questions. And of course, they are the best.

Tends to be hard on elderly population from a time perspective.

It’s easy to use, easy on the eyes, and navigation is seemless. As a super admin I love the access I have to update and create things we need and how easy it is to do.

The general counsel is a pompous jerk that does nothing to keep the company out of litigation. The rep is just as unprofessional as the rest of the bunch.

Robust product with lots of features. Customer support is superb and they do implement recommendations.

Now when printing out the face sheet for a file the insurance information cuts off and no longer on the first sheet. It makes it less convenient as opposed to when it was available on one page.

I like how easily accessible documentation is in Kipu also being able to have patients be able to complete documentation in real time and have the results immediately is wonderful.

Felicia F

Editorial Director

There are times when I want to be able to enter medication data that Kipu is not set up to do, such as offer two options for a dose depending on pain scales or other factors.

I like the Golden thread as it helps to connect treatment plans and goals while helping the therapist to save time for the therapist. The SMART GOALS suggestions help to bring easy to treatment plans.

Built for the Basic Model of Substance Abuse Care...which doesn't work.