Simple Interact vs Practice Mate: Which is a better fit?

Mark M

VP, Patient Services

What I didn't know was I actually would find a partner to help us champion our successes together. I highly recommend them and I'm confident you'll be glad to partner with them as well.

Sometimes, patients do receive reminders of cancelled appointments , but that is only when cancelled a few days prior.

SimpleInteract is an excellent very easy to use product and the team is constantly looking for opportunities to provide more ways to improve the patient - physician - practice experience.

Integration has been more difficult than expected mainly due to our somewhat archaic EMR.

Patients love being able to fill their paperwork out at home, it just sets up the patients experience for success. I also love the feedback we get via the survey at the end.

Don’t have any personal complaints, sometimes tracking the things I do as a Therapist are hard as it does not seem to be built for therapy services.

Another customer service rep was the sweetest and our employees can always count on her to assist with any questions. And of course, they are the best.

Tends to be hard on elderly population from a time perspective.

I've been very happy and will continue to use Practice Mate, the price is great and it's comprehensive. It connects to the clearing system, which is great.

However, once you give up on OfficeAlly and go with another EHR, the credit card people are rude and try to charge you a penalty for canceling your contract.

I also LOVE the customer service!!!! They are human and caring. I am very pleased with my experience overall with Practice Mate.

Getting charged for an excess of Claims for a particular insurance provider. The software isn't always smooth to operate.

Billing and accounting is accomplished quickly. Tech help is very helpful.

In the last several years, there have been more mistakes made by practice mate, claims that appear to have been submitted that were not.

I love the ease of scheduling appointments and checking clients in so that it can be easily and directly billed.

They have been a consistently great company. The only people I have seen or heard complain are those that tend to complain no matter what.