# Compare MemberClicks vs SmartRec 2026 | Capterra

> Unsure of what to choose? Check Capterra to compare MemberClicks and SmartRec based on pricing, features, product details, and verified reviews.

Source: https://www.capterra.com/compare/133851-198905/MemberClicks-vs-SmartRec

---

# MemberClicks vs SmartRec Features and Cost Comparison

Last updated March 13th, 2026

Provider data verified by our Software Research team, and reviews  
moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/)

Your comparison:

MemberClicksSmartRec2/4 selected

[MemberClicks](https://www.capterra.com/p/133851/MemberClicks/)[4.3 (469)](https://www.capterra.com/p/133851/MemberClicks/reviews/)

[SmartRec](https://www.capterra.com/p/198905/SmartRec/)[4.3 (146)](https://www.capterra.com/p/198905/SmartRec/reviews/)

[## MemberClicks](https://www.capterra.com/p/133851/MemberClicks/)[4.3 (469)](https://www.capterra.com/p/133851/MemberClicks/reviews/)

Starting Price

$3500.00/year

Value-for-Money

4.3

Functionality

4.1

Ease of Use

4

Customer Service

4.6

Reviews Sentiment

Based on [469 reviews](#user-reviews)

Positive

415

Neutral

31

Negative

23

[## SmartRec](https://www.capterra.com/p/198905/SmartRec/)[4.3 (146)](https://www.capterra.com/p/198905/SmartRec/reviews/)

Starting Price

$99.00/month

Value-for-Money

4.1

Functionality

3.9

Ease of Use

4.1

Customer Service

4.6

Reviews Sentiment

TB

Based on [146 reviews](#user-reviews)

Positive

125

Neutral

16

Negative

5

What’s your intended use case?

## Summary

* * *

Key features rated by users

Features selected based on 5,973 reviews from membership management software users.  
about the Fit Score methodology.

Fit Score methodology

Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about.

  

If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology

79%Fit

High performer

Feature ratings

Member Database

4.4

Payment Processing

4.0

Credit Card Processing

4.8

Electronic Payments

4.2

Registration Management

4.1

80%Fit

High performer

Feature ratings

Member Database

4.3

Payment Processing

4.1

Credit Card Processing

4.7

Electronic Payments

4.8

Registration Management

4.3

User satisfaction

User satisfaction

4.3

User reviews[469](https://www.capterra.com/p/133851/MemberClicks/reviews/)

Ease of use

4.0

Functionality

4.1

Value for money

4.3

Customer support

4.6

User satisfaction

4.3

User reviews[146](https://www.capterra.com/p/198905/SmartRec/reviews/)

Ease of use

4.1

Functionality

3.9

Value for money

4.1

Customer support

4.6

Price starts from

Price starts from

$3500Flat Rate, Per Year

-   Free version
-   Free trial

Price starts from

$99Flat Rate, Per Month

-   Free version
-   Free trial

Best for

Best for

Growing, midsized and mid-large associations and chambers of commerce with a staff size ranging from 2 to 30, and AMCs use MemberClicks to engage members, grow revenue and save time with automation.

Best for

Government agencies (parks and rec), nonprofits (YMCAs, JCCs), small businesses (camp, swim schools, afterschool and class activities).

## User reviews

Pros & cons

HN

Hester N.

President and CEO

> "Additionally, it features a dedicated microsite for conferences with advanced editing options, and it allows us to track educational..."

[See full review](https://www.capterra.com/p/133851/MemberClicks/#Capterra___7045292)

AP

Anna P.

Membership and Meetings Manager

> "Our organization's experience has been frustrating in that we have received slow responses for questions, and there is not a lot of..."

[See full review](https://www.capterra.com/p/133851/MemberClicks/#Capterra___6594606)

TM

Terry M.

Executive Director

> "The integrated database, invoicing, forms, email marketing, website, and communications features mean that you won't have to learn how to..."

[See full review](https://www.capterra.com/p/133851/MemberClicks/#Capterra___6196196)

AP

Anna P.

Membership and Meetings Manager

> "Article management: The process of updating various web pages in the backend of MemberClicks is difficult."

[See full review](https://www.capterra.com/p/133851/MemberClicks/#Capterra___6594606)

MR

Melinda R.

National Secretary

> "I also really appreciate the forms sections and the variety of registration forms that I have created makes my life much easier! "

[See full review](https://www.capterra.com/p/133851/MemberClicks/#Capterra___6340436)

PC

Pam C.

Director of Finance and Corporate Relations

> "i am old school....give me a cookbook manual on how to use this system and trouble shoot....this readying and searching topics is for the..."

[See full review](https://www.capterra.com/p/133851/MemberClicks/#Capterra___6351758)

MP

Mark P.

Director of Membership Development and Strategic Partnerships

> "We have looked at other options in this space and MemberClicks continues to be the best membership management solution for the money."

[See full review](https://www.capterra.com/p/133851/MemberClicks/#Capterra___6339741)

MM

Mel M.

Membership Coordinator

> "Also, there is no integration with Zapier, which is extremely unfortunate as it's listed on the features for Memberclicks."

[See full review](https://www.capterra.com/p/133851/MemberClicks/#Capterra___6721982)

TB

Tricia B.

Program Director

> "It puts needed membership data at my fingertips."

[See full review](https://www.capterra.com/p/133851/MemberClicks/#Capterra___6347403)

RM

Robin M.

Outreach Director and Trainer

> "In the future I will avoid any and all software products owned by Personify because of their heavy handed, high penalty policies that seem..."

[See full review](https://www.capterra.com/p/133851/MemberClicks/#SoftwareAdvice___6321832)

PC

Pam C.

Director of Finance and Corporate Relations

> "I enjoy the fact that i can now speak with help and not correspond soley through chat."

[See full review](https://www.capterra.com/p/133851/MemberClicks/#Capterra___6351758)

MM

Mel M.

Membership Coordinator

> "We were told it integrates with HigherLogic, and while that's technically true, the process is clunky and not visually appealing."

[See full review](https://www.capterra.com/p/133851/MemberClicks/#Capterra___6721982)

PC

Pam C.

Director of Finance and Corporate Relations

> "it interfaces with financial programs fairly easily. "

[See full review](https://www.capterra.com/p/133851/MemberClicks/#Capterra___6351758)

AP

Anna P.

Membership and Meetings Manager

> "About a year ago, our team met with a MemberClicks representative who began the meeting by telling us we selected the wrong topic to..."

[See full review](https://www.capterra.com/p/133851/MemberClicks/#Capterra___6594606)

CA

Carrie A.

Executive Director

> "It helped us transition from what was mostly paper and heavy administrative to an electronic process for events and membership."

[See full review](https://www.capterra.com/p/133851/MemberClicks/#Capterra___4943576)

Dr. Steve S.

Board Secretary

> "They were unhelpful in resolving this matter even though they violated the terms of their contract with a 20% fee increase in 2023."

[See full review](https://www.capterra.com/p/133851/MemberClicks/#Capterra___6427614)

VR

Verified Reviewer

CEO

> "MemberClicks offers great solutions and is easily customizable."

[See full review](https://www.capterra.com/p/133851/MemberClicks/#GetApp___4839477)

AP

Anna P.

Membership and Meetings Manager

> "There are so many limitations since this database is not very interconnected or object-based."

[See full review](https://www.capterra.com/p/133851/MemberClicks/#Capterra___6594606)

Stephanie J.

System Administrator

> "It's useful for keeping tabs on a variety of information that can be used by many other divisions, not just membership."

[See full review](https://www.capterra.com/p/133851/MemberClicks/#Capterra___4669675)

VR

Verified Reviewer

Student Employment

> "Because I mainly dealt with the behind-the-scenes of our site, my overall experience was not good."

[See full review](https://www.capterra.com/p/133851/MemberClicks/#Capterra___6870039)

TM

Terry M.

Executive Director

> "MemberClicks is a system that is easy to use and has a lot of features."

[See full review](https://www.capterra.com/p/133851/MemberClicks/#Capterra___6196196)

VR

Verified Reviewer

Student Employment

> "It was not user-friendly and we had trouble getting help from our representative."

[See full review](https://www.capterra.com/p/133851/MemberClicks/#Capterra___6870039)

LM

Lloyd M.

Operations Manager

> "Integrated software platform includes great features like creating your own website, managing contacts and automated email publications,..."

[See full review](https://www.capterra.com/p/133851/MemberClicks/#Capterra___2967747)

RM

Robin M.

Outreach Director and Trainer

> "I tried for three days to get someone, ANYONE, to help me talk to an actual person."

[See full review](https://www.capterra.com/p/133851/MemberClicks/#SoftwareAdvice___6321832)

HH

Harlon H.

Executive Director

> "The thing I like most about software is making the membership renewal process easy for our members."

[See full review](https://www.capterra.com/p/133851/MemberClicks/#Capterra___3763543)

AP

Anna P.

Membership and Meetings Manager

> "All of this makes me feel like our staff is more of an inconvenience than a customer."

[See full review](https://www.capterra.com/p/133851/MemberClicks/#Capterra___6594606)

SB

Sarah B.

Program Manager

> "It functions smoothly and does what I need it to do, which is manage members, payments and tracking sponsorship."

[See full review](https://www.capterra.com/p/133851/MemberClicks/#Capterra___3199441)

DE

David E.

Group Facilitator

> "It was anything but, and I abandoned the process because it was painstaking and the improvements that I'd been begging them to make for..."

[See full review](https://www.capterra.com/p/133851/MemberClicks/#Capterra___6081575)

EW

Elizabeth W.

Executive Director

> "Wonderful product for small company upon purchase - and for several years worked great! "

[See full review](https://www.capterra.com/p/133851/MemberClicks/#SoftwareAdvice___6008701)

JA

Joy A.

Executive Director

> "Customer service was top-notch until the company was bought out or merged with another. Since the change, response time has increased,..."

[See full review](https://www.capterra.com/p/133851/MemberClicks/#Capterra___3729347)

PM

Paul M.

Dir. of Operations

> "In spite of its faults, we have found MemberClicks very valuable for reminding and billing Member dues as well as Conference..."

[See full review](https://www.capterra.com/p/133851/MemberClicks/#Capterra___3227909)

CA

Carrie A.

Executive Director

> "The staff are always apologetic indicating changes are coming, but those improvements havent been experienced anytime in the past year. "

[See full review](https://www.capterra.com/p/133851/MemberClicks/#Capterra___4943576)

JM

Jennifer M.

consultant

> "It has a very easy to use web page builder with drag and drop features."

[See full review](https://www.capterra.com/p/133851/MemberClicks/#Capterra___3603742)

JM

Jennifer M.

consultant

> "It had many website limitations due to the drag and drop feature to build web pages. "

[See full review](https://www.capterra.com/p/133851/MemberClicks/#Capterra___3603742)

LW

Linda W.

Executive Director

> "My experience has been very positive - from being able to contact customer support and resolve issues very quickly to the intuitive nature..."

[See full review](https://www.capterra.com/p/133851/MemberClicks/#Capterra___3434996)

LW

Linda W.

Executive Director

> "There is a bug in the section of the platform that records CE completion for a large group of conference attendees (the record loses all..."

[See full review](https://www.capterra.com/p/133851/MemberClicks/#Capterra___3434996)

KG

Katharine G.

VP, Education & Communications

> "The invoicing is super easy and the fact that it interfaces with our CC processor makes the event function work exceptionally well."

[See full review](https://www.capterra.com/p/133851/MemberClicks/#Capterra___2960606)

KH

Kristen H.

Accounting Specialist

> "The internet version is too flat, its hard to identify the next steps in a process."

[See full review](https://www.capterra.com/p/133851/MemberClicks/#Capterra___3443992)

SM

Sarah M.

Executive Director

> "MemberClicks has many customizable features to fit a broad range of association needs."

[See full review](https://www.capterra.com/p/133851/MemberClicks/#Capterra___3225326)

MP

Mary P.

Program Coordinator

> "the LMS only accepts 5 characters, which ends up being an issue."

[See full review](https://www.capterra.com/p/133851/MemberClicks/#Capterra___3793233)

TB

Tammy B.

President

> "Being able to access member records, event information and other important data allows me to be more responsive to calls and emails..."

[See full review](https://www.capterra.com/p/133851/MemberClicks/#Capterra___2453596)

CW

Carol W.

CEO

> "They continually changed their name and we got tired of it."

[See full review](https://www.capterra.com/p/133851/MemberClicks/#Capterra___3444540)

RB

Rhea B.

Events and Membership Manager

> "We also use memberclicks as our event registration system and the connected attributes are great with pre populated info carrying over..."

[See full review](https://www.capterra.com/p/133851/MemberClicks/#Capterra___2446037)

NN

Nicole N.

Database Manager

> "Lately we have noticed that the response time from the support team has slowed and sometime I won't get answers on things for weeks."

[See full review](https://www.capterra.com/p/133851/MemberClicks/#Capterra___3427583)

TC

Tom C.

Director of Training and Member Services

> "We have streamlined the membership renewal process and accepting membership payments."

[See full review](https://www.capterra.com/p/133851/MemberClicks/#Capterra___3199745)

NE

Nicole E.

Director

> "Building them is not intuitive and the UI is a bit clunky from the end user perspective."

[See full review](https://www.capterra.com/p/133851/MemberClicks/#Capterra___3225942)

CG

Camille G.

Executive Assistant to CEO

> "What I like most is the ease of managing my committees, sending them emails, tracking meetings/minutes/agendas/attendance."

[See full review](https://www.capterra.com/p/133851/MemberClicks/#Capterra___2446955)

JP

Jessica P.

Executive director

> "I feel like updates are not always communicated, a new features can be difficult to use without a heads up on how to use them."

[See full review](https://www.capterra.com/p/133851/MemberClicks/#Capterra___3206613)

AE

Ashlyn E.

Membership & Events Coordinator

> "The customizable forms and automation are extremely useful."

[See full review](https://www.capterra.com/p/133851/MemberClicks/#Capterra___3199418)

SM

Sarah M.

Executive Director

> "Also we are having issues with the password reset feature."

[See full review](https://www.capterra.com/p/133851/MemberClicks/#Capterra___3225326)

KH

Kristen H.

Accounting Specialist

> "The data base version is easy to navigate"

[See full review](https://www.capterra.com/p/133851/MemberClicks/#Capterra___3443992)

SB

Sarah B.

Program Manager

> "They are slow to make improvements and fix issues if you're the only client with the issue."

[See full review](https://www.capterra.com/p/133851/MemberClicks/#Capterra___3199441)

CK

Craig K.

Webmaster

> "Implementation of additional modules (job board, new platform, ), new features, and tools to increase revenue for our non-profit."

[See full review](https://www.capterra.com/p/133851/MemberClicks/#Capterra___2453541)

MW

Michael W.

Treasurer

> "Written by programmers and the sequencing doesn't make sense to the average user. "

[See full review](https://www.capterra.com/p/133851/MemberClicks/#Capterra___3420976)

SG

Shirley G.

Board Relations Coordinator

> "The response time is phenomenal and they help me with the information they share . "

[See full review](https://www.capterra.com/p/133851/MemberClicks/#Capterra___3206705)

CS

Christine S.

Program Director

> "Some of the functionality is not applicable to our particular use. "

[See full review](https://www.capterra.com/p/133851/MemberClicks/#Capterra___3435912)

AE

Ashlyn E.

Membership & Events Coordinator

> "I also really love the dashboard - it gives a great overview of the organization/membership."

[See full review](https://www.capterra.com/p/133851/MemberClicks/#Capterra___3199418)

AE

Ashlyn E.

Membership & Events Coordinator

> "The interface is not very user-friendly. While I do not have a problem with it, less tech savvy folks can have difficulties navigating the..."

[See full review](https://www.capterra.com/p/133851/MemberClicks/#Capterra___3199418)

Jackie R.

Executive Director

> "MemberClicks has enabled us to provide a more useful website. "

[See full review](https://www.capterra.com/p/133851/MemberClicks/#Capterra___2881205)

CT

Carol T.

Director of Operations

> "We are unable to have fields where we want them. "

[See full review](https://www.capterra.com/p/133851/MemberClicks/#Capterra___3225852)

CT

Carol T.

Director of Operations

> "We are very thankful for your Help Team. Although, we do see a longer time in replying back to our questions lately. "

[See full review](https://www.capterra.com/p/133851/MemberClicks/#Capterra___3225852)

HB

Heidi B.

Marketing & Communications Coordinator

> "Through Atlas, we have limited website design access, and the mobile version of our website is abysmal."

[See full review](https://www.capterra.com/p/133851/MemberClicks/#Capterra___2432606)

AA

Abby A.

Executive Director

> "Once you learn it, it can be super helpful and streamlined for your organization."

[See full review](https://www.capterra.com/p/133851/MemberClicks/#Capterra___3427538)

AS

Araceli S.

Membership & Office Coordinator

> "There are features missing, mostly in communication. "

[See full review](https://www.capterra.com/p/133851/MemberClicks/#Capterra___3436745)

DM

Donna M.

Dir. of Operations

> "It's very comprehensive and integrates will with the website"

[See full review](https://www.capterra.com/p/133851/MemberClicks/#Capterra___2960605)

SG

Shirley G.

Board Relations Coordinator

> "What else is coming in the future other than a hike in price for an already expensive system? "

[See full review](https://www.capterra.com/p/133851/MemberClicks/#Capterra___3206705)

CK

Craig K.

Webmaster

> "Member management has become smoother, we're realizing about 25% increase in membership and 15% increase in sponsorships for events."

[See full review](https://www.capterra.com/p/133851/MemberClicks/#Capterra___2453541)

YG

Yoliet G.

Administrative Assistant

> "The possibility of the members of creating more than one account, I know its difficult to solve because you can use more than one email..."

[See full review](https://www.capterra.com/p/133851/MemberClicks/#Capterra___2451274)

TB

Tammy B.

President

> "In this day and time with people expecting answers the moment the hit the 'send' button on an email, MemberClicks is a great tool to have..."

[See full review](https://www.capterra.com/p/133851/MemberClicks/#Capterra___2453596)

CS

Cecilia S.

CEO

> "The formatting of messages and e-newsletters has never been very easy and there's not a lot of options -- at least with the basic $300 per..."

[See full review](https://www.capterra.com/p/133851/MemberClicks/#Capterra___2437088)

JC

Jennifer C.

Manager of Membership Services

> "The help desk is staffed by some of the best folks who are able to connect one-on-one with the user, who by the time calls the helpdesk..."

[See full review](https://www.capterra.com/p/133851/MemberClicks/#Capterra___2436664)

LH

Laurie H.

Executive Director

> "For the past few months, I have not been able to connect with tech support."

[See full review](https://www.capterra.com/p/133851/MemberClicks/#SoftwareAdvice___3428260)

NT

Nancy T.

Board Member, Memberships & Communications

> "It is not uncommon for integrated solutions to be clumsy and have weak components - which is NOT the case with MemberClicks. Plus the..."

[See full review](https://www.capterra.com/p/133851/MemberClicks/#Capterra___2447134)

JM

Jerry M.

Offender ID Technology Coordinator

> "Doesn't allow members to do mass emails to the membership database."

[See full review](https://www.capterra.com/p/133851/MemberClicks/#Capterra___2450029)

Jackie R.

Executive Director

> "The product is very user-friendly and customizable to my needs. "

[See full review](https://www.capterra.com/p/133851/MemberClicks/#Capterra___2881205)

MW

Michael W.

Treasurer

> "To be blunt, customer service sucks now. If I'm."

[See full review](https://www.capterra.com/p/133851/MemberClicks/#Capterra___3420976)

JN

John N.

Executive Director

> "Everything from the knowledgeable sales professionals, the ease of implementation, training , ease of use, technical support and pricing,..."

[See full review](https://www.capterra.com/p/133851/MemberClicks/#Capterra___2446104)

RH

Ron H.

Operations Manager

> "Graphic design elements are not as exacting I would like and sometimes frustrating to work with."

[See full review](https://www.capterra.com/p/133851/MemberClicks/#Capterra___2459825)

DL

Debbie L.

Finance Manager

> "There are a ton of reports plus you can make your own queries. If you have a quick question the Chat is an easy way to get help."

[See full review](https://www.capterra.com/p/133851/MemberClicks/#Capterra___2437449)

TB

Tammy B.

President

> "The issues that I have are mainly due to my own lack of seeking additional training to use all of the features."

[See full review](https://www.capterra.com/p/133851/MemberClicks/#Capterra___2453596)

[View Reviews](https://www.capterra.com/p/133851/MemberClicks/reviews/)

TB

Tanya B.

Operations Manager

> "I like that once registered we are able to do the attendance based off of the registration. "

[See full review](https://www.capterra.com/p/198905/SmartRec/#Capterra___6495732)

LC

Laura C.

Office Manager

> "It is difficult to customize some situations, printing the children's files is difficult, and it does not provide yearly tax..."

[See full review](https://www.capterra.com/p/198905/SmartRec/#Capterra___6773625)

SM

Stacey M.

Senior Program Manager

> "Our families were able to figure out registration with relative ease."

[See full review](https://www.capterra.com/p/198905/SmartRec/#Capterra___6798767)

AK

Amanda K.

Director of Operations

> "Running a child care center with multiple government funding - I am unsure with the subscriptions and our clients running into..."

[See full review](https://www.capterra.com/p/198905/SmartRec/#Capterra___6467426)

EH

Eric H.

Parks and Recreation Supervisor

> "I do enjoy the way things are set up for our staff to use, and I like the contracts feature."

[See full review](https://www.capterra.com/p/198905/SmartRec/#Capterra___6472986)

AK

Amanda K.

Director of Operations

> "I find it difficult and complicated on the administrative side for subcriptions and when clients find loopholes in the system..."

[See full review](https://www.capterra.com/p/198905/SmartRec/#Capterra___6467426)

TB

Tanya B.

Operations Manager

> "I also like that is shows how many spots are available when registering. "

[See full review](https://www.capterra.com/p/198905/SmartRec/#Capterra___6495732)

SW

Susan W.

Registration

> "The scholarship application process is quite cumbersome, especially when students register before being awarded."

[See full review](https://www.capterra.com/p/198905/SmartRec/#Capterra___6475832)

VA

Vanessa A.

Senior Director of Finance and Operations

> "We have just started using it but so far we are pleased aside from a few tweaks/enhancements that would make our work arounds..."

[See full review](https://www.capterra.com/p/198905/SmartRec/#Capterra___6463968)

AT

Astrid T.

Marketing Support

> "The only downside we've encountered is that tickets cannot be refunded directly, only credited back."

[See full review](https://www.capterra.com/p/198905/SmartRec/#Capterra___6523266)

SW

Susan W.

Registration

> "Setting up programs is fast and straightforward, with everything conveniently located in one spot."

[See full review](https://www.capterra.com/p/198905/SmartRec/#Capterra___6475832)

MK

Mark K.

CSR

> "Sometimes it's hard for our business to understand how it works/"

[See full review](https://www.capterra.com/p/198905/SmartRec/#Capterra___6477429)

SW

Susan W.

Registration

> "It’s such a big help for organizations managing both programs at the same time."

[See full review](https://www.capterra.com/p/198905/SmartRec/#Capterra___6475832)

KS

Kellie S.

Financial Director

> "The "store" where we house our pro-shop is not well equipped and has not had updates in years."

[See full review](https://www.capterra.com/p/198905/SmartRec/#Capterra___4543505)

AT

Astrid T.

Marketing Support

> "We've received positive feedback from customers about how simple and seamless the booking process is."

[See full review](https://www.capterra.com/p/198905/SmartRec/#Capterra___6523266)

SH

Stacy H.

Managing Director

> "It took us almost two years to navigate the existing financial reports to find the ones that actually showed us the information..."

[See full review](https://www.capterra.com/p/198905/SmartRec/#Capterra___3144851)

MZ

Matt Z.

Camp Manager

> "The simplicity of the program and being able to make it easy for my camp directors"

[See full review](https://www.capterra.com/p/198905/SmartRec/#Capterra___6463690)

IW

Ian W.

Co-Founder

> "There were many small things required to set up, albeit many issues were due to errors made on our side."

[See full review](https://www.capterra.com/p/198905/SmartRec/#Capterra___4455733)

Raul Antonio Z.

Graduate

> "Before using this platform, I used to waste a lot of time trying to find and sign up for community activities. But now,..."

[See full review](https://www.capterra.com/p/198905/SmartRec/#Capterra___4886708)

DD

Dean D.

Cashier

> "E.g. A person that registered for classes for the whole month will have a full page of discounts/classes to parse, which makes..."

[See full review](https://www.capterra.com/p/198905/SmartRec/#Capterra___3162062)

AA

Aiden A.

Software Engineer

> "The recommendation system is also extremely useful."

[See full review](https://www.capterra.com/p/198905/SmartRec/#Capterra___6635949)

SN

Safiya N.

Performing Artist

> "The price concerned me just because our business is on the small-ish side."

[See full review](https://www.capterra.com/p/198905/SmartRec/#Capterra___4408815)

AT

Astrid T.

Marketing Support

> "They provided excellent guidance and support at every step of the way."

[See full review](https://www.capterra.com/p/198905/SmartRec/#Capterra___6523266)

CS

Casey S.

Senior Administrative Assistant

> "It makes it hard to write guides or standard operating procedures for software that is constantly changing."

[See full review](https://www.capterra.com/p/198905/SmartRec/#Capterra___2896191)

ET

Erika T.

Program Manager

> "We went from an antiquated software with no way for the end user to register online, the online registration platform has been..."

[See full review](https://www.capterra.com/p/198905/SmartRec/#Capterra___4550834)

MU

Megan U.

Program Supervisor

> "Sometimes changes don't save and the gateway times out when making mass edits."

[See full review](https://www.capterra.com/p/198905/SmartRec/#Capterra___3161239)

JP

Jr P.

Director of County Parks & Recreation

> "From our first conversation with a SmartRec sales representative to our daily interactions with the support staff, these..."

[See full review](https://www.capterra.com/p/198905/SmartRec/#Capterra___4612122)

BW

Bailey W.

Assistant Manager

> "We have had lots of issues rolling out this software for widespread use at our facility, many of the issues are very minor but..."

[See full review](https://www.capterra.com/p/198905/SmartRec/#Capterra___3144516)

Raul Antonio Z.

Graduate

> "I liked how easy and convenient it makes the registration and payment process for online activities."

[See full review](https://www.capterra.com/p/198905/SmartRec/#Capterra___4886708)

CM

Chelsea M.

Recreation Supervisor

> "In the short term it has been very challenging to adapt some areas of our department to function within the limitations of this..."

[See full review](https://www.capterra.com/p/198905/SmartRec/#Capterra___3144576)

SW

Susan W.

Registration

> "Overall, I would rate this system at 3/5 stars."

[See full review](https://www.capterra.com/p/198905/SmartRec/#Capterra___6475832)

MA

Meghan A.

Artistic Associate and Operations Manager

> "Trying to un enroll or provide discounts or refunds can be incredibly confusing."

[See full review](https://www.capterra.com/p/198905/SmartRec/#Capterra___3154926)

EH

Eric H.

Parks and Recreation Supervisor

> "The support has been good as well."

[See full review](https://www.capterra.com/p/198905/SmartRec/#Capterra___6472986)

JS

Jana S.

Archery Range Manager

> "It's a bit hard to understand how best to do a desired program. And I end up having to ask a lot of questions."

[See full review](https://www.capterra.com/p/198905/SmartRec/#Capterra___3146724)

AB

Amy B.

Director of Program Operations

> "End user experience is easy and friendly."

[See full review](https://www.capterra.com/p/198905/SmartRec/#Capterra___6463723)

FM

Frank M.

PT Cashier

> "Our clients seem to have a hard time navigating the system."

[See full review](https://www.capterra.com/p/198905/SmartRec/#Capterra___3176818)

DC

David C.

President - administrator

> "Good support team"

[See full review](https://www.capterra.com/p/198905/SmartRec/#Capterra___6464262)

EB

Etienne B.

Trésorier

> "Our needs could not be met as our services are more customized than the standard sport or cultural sessions offered by..."

[See full review](https://www.capterra.com/p/198905/SmartRec/#Capterra___2108376)

BL

Brian L.

Customer Service Rep

> "Easy to use and follow."

[See full review](https://www.capterra.com/p/198905/SmartRec/#Capterra___6463730)

LG

Lindsay G.

Finance & Operations Manager

> "What they lack in customization is the number of reports they offer; however that is not always enough."

[See full review](https://www.capterra.com/p/198905/SmartRec/#Capterra___2108425)

RB

Ryan B.

Deputy Director

> "The platform enables customers to perform most functions on their own, anywhere with an internet connection."

[See full review](https://www.capterra.com/p/198905/SmartRec/#Capterra___4610282)

LG

Lindsay G.

Finance & Operations Manager

> "Our comptroller has continued troubles with creating reports that show with total accuracy how our organization is performing."

[See full review](https://www.capterra.com/p/198905/SmartRec/#Capterra___2108425)

JP

Jr P.

Director of County Parks & Recreation

> "The greatest advantage of SmartRec is the customer service staff's availability and willingness to assist with any issues or..."

[See full review](https://www.capterra.com/p/198905/SmartRec/#Capterra___4612122)

CH

Cat H.

Administrative coordinator

> "Our community finds it difficult to navigate"

[See full review](https://www.capterra.com/p/198905/SmartRec/#Capterra___3144541)

ET

Erika T.

Program Manager

> "They are a newer software with limited capabilities compared to more established software's BUT they are always pushing out new..."

[See full review](https://www.capterra.com/p/198905/SmartRec/#Capterra___4550834)

TD

Trevor D.

Owner

> "The cost, since they take 1% and a monthly fee it's pretty excessive compared to other businesses."

[See full review](https://www.capterra.com/p/198905/SmartRec/#Capterra___2093494)

CA

Chelsey A.

Recreation Supervisor

> "We like how clean the store is and how it is so easy for our customers to checkout in an easy and timely fashion. "

[See full review](https://www.capterra.com/p/198905/SmartRec/#Capterra___4543146)

JA

Jamie A.

Club Manager

> "Far too much time has to be spent by our administration to reconcile with our bank account."

[See full review](https://www.capterra.com/p/198905/SmartRec/#Capterra___2100626)

RB

Ryan B.

Deputy Director

> "I would definitely recommend using SmartRec over some of the other "big players" that have typically dominated the parks and..."

[See full review](https://www.capterra.com/p/198905/SmartRec/#Capterra___4610282)

CG

Caroline G.

President

> "It took the equivalent of 1hr/day to try to resolve the problems and it was ongoing for a month."

[See full review](https://www.capterra.com/p/198905/SmartRec/#Capterra___2080416)

LH

Lisa H.

Franchisee

> "I like that it tracks online traffic to your site and that it works with Constant Contact."

[See full review](https://www.capterra.com/p/198905/SmartRec/#Capterra___3168133)

HM

Heather M.

Administrator

> "I was looking for something that would increase communication with our families, but this system made it worse."

[See full review](https://www.capterra.com/p/198905/SmartRec/#Capterra___2113574)

Kenya W.

Chief Executive Officer

> "I like the convenience of marketing, registration, and the ability to print reports."

[See full review](https://www.capterra.com/p/198905/SmartRec/#Capterra___3148670)

JA

Jamie A.

Club Manager

> "Billing is difficult and confusing each month. "

[See full review](https://www.capterra.com/p/198905/SmartRec/#Capterra___2100626)

CA

Chelsey A.

Recreation Supervisor

> "Ease of use for our customers and backend users."

[See full review](https://www.capterra.com/p/198905/SmartRec/#Capterra___4543146)

EM

Eli M.

President

> "Steep learning curve for administrators who are not very tech savvy"

[See full review](https://www.capterra.com/p/198905/SmartRec/#Capterra___2108699)

CM

Chelsea M.

Recreation Supervisor

> "Customer support is quick to assist with problems & open with their response. If it's something the system can't do they let..."

[See full review](https://www.capterra.com/p/198905/SmartRec/#Capterra___3144576)

JY

Jeff Y.

Executive Director

> "Support usually do not have answers"

[See full review](https://www.capterra.com/p/198905/SmartRec/#Capterra___2108401)

MZ

Melanie Z.

Vice President of Communications

> "Dynamic support from a knowledgeable team."

[See full review](https://www.capterra.com/p/198905/SmartRec/#Capterra___3721806)

BA

Becca A.

Divisional Children and Youth Program Coordinator

> "it was still a struggle to use, nothing was simple and I always felt like it was my first time using it."

[See full review](https://www.capterra.com/p/198905/SmartRec/#Capterra___2681904)

[View Reviews](https://www.capterra.com/p/198905/SmartRec/reviews/)

## User interface

4.31 (469)

4.32 (146)

## Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

### Features

Do these products fit your needs?

Prioritize real-user-identified key features according to your needs to find your best fit.

\--% Fit

vs

\--% Fit

Access Controls/Permissions

207

Important

Activity Dashboard

150

Important

AI Copilot

120

Important

MemberClicks

Top features

37/43

-   Access Controls/Permissions
-   Activity Dashboard
-   AI Copilot
-   Alerts/Notifications
-   Application Management
-   Attendance Tracking
-   Committee Management
-   Communication Management
-   Credit Card Processing
-   Customizable Branding
-   Customizable Forms
-   Data Import/Export
-   Discount Management
-   Dues Management
-   Electronic Payments
-   Email Marketing
-   Email Templates
-   Enrollments/Onboarding
-   Event Calendar
-   Event Management
-   Generative AI
-   Invoice Management
-   Member Communication
-   Member Database
-   Member Directory
-   Member Portal
-   Membership Renewals
-   Membership Signup
-   Member Types
-   Mobile App
-   Payment Processing
-   Promotions Management
-   Recurring/Subscription Billing
-   Registration Management
-   Reminders
-   Reporting & Statistics
-   Resource Scheduling
-   Search/Filter
-   Self Service Portal
-   Surveys & Feedback
-   Third-Party Integrations
-   Wait List Management
-   Website Management

[See all features](https://www.capterra.com/p/133851/MemberClicks/#features)

SmartRec

32/43

-   Access Controls/Permissions
-   Activity Dashboard
-   AI Copilot
-   Alerts/Notifications
-   Application Management
-   Attendance Tracking
-   Committee Management
-   Communication Management
-   Credit Card Processing
-   Customizable Branding
-   Customizable Forms
-   Data Import/Export
-   Discount Management
-   Dues Management
-   Electronic Payments
-   Email Marketing
-   Email Templates
-   Enrollments/Onboarding
-   Event Calendar
-   Event Management
-   Generative AI
-   Invoice Management
-   Member Communication
-   Member Database
-   Member Directory
-   Member Portal
-   Membership Renewals
-   Membership Signup
-   Member Types
-   Mobile App
-   Payment Processing
-   Promotions Management
-   Recurring/Subscription Billing
-   Registration Management
-   Reminders
-   Reporting & Statistics
-   Resource Scheduling
-   Search/Filter
-   Self Service Portal
-   Surveys & Feedback
-   Third-Party Integrations
-   Wait List Management
-   Website Management

[See all features](https://www.capterra.com/p/198905/SmartRec/#features)

### Recognition

No recognitions have been awarded to MemberClicks

No recognitions have been awarded to SmartRec

### Deployment & support

MemberClicks

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

SmartRec

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

### Company Details

MemberClicks

-   By Personify
-   Located in United States
-   Founded in 1998

SmartRec

-   By Amilia
-   Located in Canada
-   Founded in 2004

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