Punchpass vs TrueCoach: Which is a better fit?

Deanna: Hi, my name's Deanna and I am the owner of Studio Sophia Fitness Club. I have been in business for 13 years and I'm a small boutique fitness studio and I give Punchpass a five out of five. Originally, I started with Mindbody Online and they have too much in price, too much information. In order for me to even get to anything I had to go through five to 10 pages, and I did not have the time to do that. I went through a couple places. I went through other online stuff, and they just seemed to be on top of everything that I needed at that time. Being a small business, I did not need to spend more time on my computer. I needed to work, and they just seemed to fit perfectly, gave me everything I needed quickly, and their response for everything, no matter what I did, they came right back with me and that's what I liked. They walked me through it, basically, showed me each plan, how I added people, how I can update, how I can cancel. It was very easy to work with. And if you know me, I'm a person who likes things to get done quickly, and I really enjoyed the fact that they were able to show me quickly and get myself started and going with my business. And it integrated well because they also have an app which helps my customers, which really helps me too. So now I don't have to deal with anything. They can just go right to the app and work with them. My recommendation is to show people that it's easier to work with. Besides the price, which was ridiculously cheaper, they just really gave me everything I needed for my small business, from the calendar, colorful calendar, to the app, and just getting back to me when I had a question. It just had the package for me that I needed.

Lee-Ann: My name is Lee-Ann, I'm a personal trainer, and I give TrueCoach a five out of five rating. Before using TrueCoach, I did all of my client programming and tracking manually in a spreadsheet that I did on my laptop. And after a couple of years of managing everything and inputting all the data entry required manually, I just got burnt out and my client caseload started to increase and I just didn't have time. So when I was in search of an easier platform, I thought of first Trainerize, another product, and what made me decide to go with TrueCoach was because pretty much they offer two weeks free. And after the two weeks of using TrueCoach, I was sold. What made me decide to go with TrueCoach is because of the many options that I was able to do on the platform, on the software for my clients. For instance, I could upload all of my own personal video demos that I'd made for each individual client. I could also upload personal client greetings, video introductions that I kind of have for each client. I also liked the ability to chat with each of my clients while we're using TrueCoach software, so my clients have instant access to me whenever they're doing their workout, or if they have questions, concerns, we use the instant chat feature a lot. I also really enjoyed the fact that I could load my own metrics for my clients, because everybody is so different that for each client in TrueCoach, I'm able to have a set of variables or metrics that's unique to that client. For instance, could be the common weight measurements like hips, waist, arm, thigh, et cetera. But I also have athletic-based performance clients whose metrics are completely different. We're talking about one rep max, we're talking about how much weight they're pushing in the gym each week, and that was very helpful. Getting started with TrueCoach and bringing TrueCoach into my existing personal training business was easy. The first concern I had was, would it be an easy transition for my particular clients to get on board? And that was the game changer because it was super easy. A few of my clients are sometimes afraid of technology or afraid of doing anything online, especially my older clientele. And I was able to get them on board because it was as easy as just getting a link from each individual client, then logging in and getting started right away. If you are considering using TrueCoach, from my own personal experience, I wish I had started using TrueCoach years and years ago because I have realized and found out all of the time that I've saved by using TrueCoach versus doing my own stuff manually has just made my business efficient and freed up a lot of my time so that I could do other things while I work on my business. Also, the fact that with technology, sometimes you have ups and downs and every time I've reached out to TrueCoach customer service, they have an instant chat option for help. Or if you have questions or something funky has happened, I've always had immediate response. We've always come up with an immediate solution. So customer service was key because the folks at TrueCoach always reached out to me within a reasonable amount of time and were always able to help me through any kind of issues or questions that I had with using the software.