Heartland Retail vs RB Control Systems: Which is a better fit?

It's easy to learn, easy to navigate, and user-friendly even on the first try. Customer service is awesome and it's great for the price.

Also there have been a few outages in service (very few but still a scary situation).

I like the simplicity of the product. I also love that it is a multi-store product, so all six of our stores can be logged in and checking out customers at once.

Customer service agents sometimes struggle to understand problems of a more technical nature.

Love the simplicity and the ease of use of all the entire system and its features. Been a customer for just over a year and we've only had awesome experience with it.

We were terrified of changing POS systems in September right before the holidays. It just didn't seem conceivable to me that I could make the switch to making sales within our 30 day window.

I also have been consistently impressed by the support team - any time I have a question, the team is available to answer my questions - and always with a friendly and helpful attitude.

I tried of few of the first of the cloud based solutions, which were problemed with small companies who grew too fast and again terrible customer service.

The one thing I like most about this software is, it come with the most amazing, courteous, easy to understand customer support.

Suffers from constant data corruption. This software also relies on SMB file sharing to run the program which is extremely dated method for business applications and is fraught with errors.

What is really great is the very good support team which is always helpful and very knowledgeable.

This left out employee in tears most days. They system did not integrate with our existing systems in a way that it was originally portrayed.

They are a great company to deal with and are always improving and adding new features to the program. We highly recommend the software to ALL pool & spa professionals.

Always having connection issues. No before and after pictures with time stamps.

One feature that is nice is the ability to attach photos to customers in their file. I attach liner drawings, safety cover drawings, etc to make it easy to reorder when the time comes around.

Signed up right before covid. As a result of this it was hard to get any assistance in the step up process.