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Quality-centric life science companies with 11-500 employees, focused on growth, unlocking new markets, and gaining a competitive edge through a culture of quality
Playvox equips customer service teams with the most comprehensive agent optimization software for WFM, QA, Performance Management, Coaching, Learning, VoC, and Motivation.
Yeah, it is good to use, good to show someone your documentation and completes the process flow with respect to the features and configurations.
One feature that is missing is automatic reminders of incomplete assigned training (supposed to be on the roadmap, though!).
The customer service is excellent and it appears that they are trying to improve both the quality of the product and the features.
Minor hitches with implementation. But no feedback on this yet.
I also appreciate that they are regularly improving the system and that there is good attention on providing supporting validation documentation.
The interface is not intuitive and document size is limited to only 100mbs.
But once I learned to navigate it became quite easy. I love that this program works as Quality should and is always improving.
It is a bit tricky to understand the management of NCRs.
What I like most about this software is its clarity and ease of use. Communicativeness and the way it works.
Sometimes the disputes do not work as intended creating turbulence in the process of disputing cases.
The integration with Slack makes it great for the day to day interaction with the agents. Great support team, our experience with them was really great, 10 points for customer success and support.
Just "Too many requests" error that appears repeatedly.
It's also easier to train other people to use, and it consolidates very important data that help us improve the quality of our analysis within our squad.
That's troublesome because sometimes mistakes occur during the evaluation and we need to check thoses evaluations again, which can take a while because of those filters that aren't that clear to use.
I've had a wonderful overall playvox experience. I appreciate how simple and user-friendly this application is and how it can help you stay on top of all you need to do every day.
The only thing I feel that it's difficult is to find the ticket interaction that I was working on, or to find my Evaluation drafts.
Qualio
Top FeaturesPlayvox
Playvox
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