Cayzu vs Vivantio: Which is a better fit?

Cayzu is an ease to use and extremely important application for your business. You can make a wonderful support of your customers.

There are many layers to the features, but you get use to that. Anxious for the customizable end user portal to be released.

Vadim V

Cayzu it is not only perfect helpdesk solution, but it is very creative and flexible approach to product architecture.

Ben B

Chairman of the Board

New kid on the block so won't have all the features that the bigger apps will have (but will soon).

Cayzu really set the bar high. This was a great choice and I would recommend them to anybody looking to provide great customer service at an affordable price.

We're still in the evaluation phase. There's so much capability in there it's difficult to know what we might run across.

The wealth of knowledge within the Cayzu Customer Service Knowledge base is very useful and frequently updated. This helps us and them reduce calls and increase customer satisfaction.

Andrew is amazing and helped with the process and continues to help as we start to uncover more and more about this program.

For a small business this is not much of a problem but in the big leagues being unable to measure performance against SLA is the same as failing SLA.

Vivantio is easy to modify which makes it easy to give a better quality environment and ensure good adoption rates from your users. The customer portal we set up has been very well received.

Now this functionality is lost. Every time we raise a change, the suggested articles are being randomly displayed, in which have nothing to do with the change itself.

Customer representatives are very hands on and helpful. I have admin'd other software and while other, more popular software has more documentation, their reps are non-existent.

The log comment size is too small which makes difficult to read the comments. And something the view get's corrupted.

Having worked on the previous version of Vivantio I can confirm that this release is a great improvement on what we previously had.

The difference in the admin area to the technician portal is a little bit confusing at times. I believe that the back end admin area needs upgrading to the FLEX environment.