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Vacation rental property managers with 25+ units who seek powerful and modern productivity tools to help maximize revenue, automate management tasks, and streamline operations.
Small lodging properties looking to increase direct, commission-free bookings from their website at an affordable price.
Escapia has been a great tool for us, especially for the price we managed to get since we signed up when it was a newer company. It seems to be improving constantly which I really appreciate.
There is no way to preview your listing to make sure you got it right. Also, if you put in the wrong coordinates then you can't change them later and your home will show up in the wrong spot.
Pros - Escapia is user friendly, easy to use, easy to navigate through tabs on reservation screens. Customer Service are always helpful and knowledgeable and the training materials are of great value.
Downtime when there is a problem, which is not often, but when it happens we are unable to operate. Lack of ongoing communication with an Account Manager.
Great group of innovative individuals who are constantly trying to improve the software and stay ahead of the competitors.
One problem is that as of now owners cannot reset their password, and so they always have to contact us if they forget it so that we can change it for them.
The visual planner is perfect for managing many homes all at once with a quick scroll. I definitely recommend Escapia if you are looking for a user friendly easy to use software.
Currently though it is a daily frustration. The system stops working daily, it's slow, doesn't communicate well with our other software systems.
I am super pleased at the pricing for this tool and am happy overall with our decision to use AO for our online bookings.
Two dislikes are - we have difficulty tracking cancelled reservations, and haven't been able to completely integrate software with TripAdvisor, or other booking services.
I am super impressed with the immediate response from customer support the maybe three times in over 10 years that I have had to contact them.
The url if the calendar doesn't match our website so I think it's confusing to some users.
The customer support is excellent, they answer very fast and did their outmost to customise the program to our needs. Compared to other similar programs, it has a very good price.
The update process (rooms & rates) is not as intuitive as I would like. It can be a bit confusing as I only update annually and tend to forget the process.
We have had great success with having guest book online. It is very easy for updating our vacancies.
On a busy day sometimes I forget to go to the calendar and check it off.
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