# Compare EHR 24/7 vs Qualifacts Insync 2026 | Capterra

> Unsure of what to choose? Check Capterra to compare EHR 24/7 and Qualifacts Insync based on pricing, features, product details, and verified reviews.

Source: https://www.capterra.com/compare/134091-144484/EHR-24-7-vs-InSync-EMR

---

# EHR 24/7 vs Qualifacts Insync Features and Cost Comparison

Last updated March 13th, 2026

Provider data verified by our Software Research team, and reviews  
moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/)

Your comparison:

EHR 24/7Qualifacts Insync2/4 selected

[EHR 24/7](https://www.capterra.com/p/134091/EHR-24-7/)[4.1 (179)](https://www.capterra.com/p/134091/EHR-24-7/reviews/)

[Qualifacts Insync](https://www.capterra.com/p/144484/InSync-EMR/)[4.5 (391)](https://www.capterra.com/p/144484/InSync-EMR/reviews/)

[## EHR 24/7](https://www.capterra.com/p/134091/EHR-24-7/)[4.1 (179)](https://www.capterra.com/p/134091/EHR-24-7/reviews/)

Starting Price

$44.95/month

Value-for-Money

4.4

Functionality

3.9

Ease of Use

4.1

Customer Service

4.1

Reviews Sentiment

AK

Based on [179 reviews](#user-reviews)

Positive

143

Neutral

15

Negative

21

[## Qualifacts Insync](https://www.capterra.com/p/144484/InSync-EMR/)[4.5 (391)](https://www.capterra.com/p/144484/InSync-EMR/reviews/)

Starting Price

$75.00/month

Value-for-Money

4.3

Functionality

4.4

Ease of Use

4.2

Customer Service

4.6

Reviews Sentiment

HA

CH

LB

Based on [391 reviews](#user-reviews)

Positive

358

Neutral

20

Negative

13

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## Summary

* * *

Key features rated by users

Features selected based on 5,977 reviews from electronic medical records software users.  
about the Fit Score methodology.

Fit Score methodology

Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about.

  

If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology

83%Fit

Not enough reviews

Feature ratings

HIPAA Compliant

5.0

Patient Records Management

4.6

Charting

4.5

Patient Scheduling

4.9

Document Management

5.0

80%Fit

Feature ratings

HIPAA Compliant

4.8

Patient Records Management

4.5

Charting

4.4

Patient Scheduling

4.4

Document Management

3.8

User satisfaction

User satisfaction

4.1

User reviews[179](https://www.capterra.com/p/134091/EHR-24-7/reviews/)

Ease of use

4.1

Functionality

3.9

Value for money

4.4

Customer support

4.1

User satisfaction

4.5

User reviews[391](https://www.capterra.com/p/144484/InSync-EMR/reviews/)

Ease of use

4.2

Functionality

4.4

Value for money

4.3

Customer support

4.6

Price starts from

Price starts from

$44.95Other, Per Month

-   Free version
-   Free trial

Price starts from

$75Per User, Per Month

-   Free version
-   Free trial

Best for

Best for

EHR 24/7® provides charting, real-time data, customizable forms to enhance accuracy, productivity, and patient safety. It also has integrations for patient intake and e-prescription solutions.

Best for

We support practices in Behavioral and Mental Health, Substance Use and Opioid Addiction, Community and Government Health Agencies, Clinics, Physical, Occupational and Speech Language Therapy.

## User reviews

Pros & cons

AK

Abrar K.

Practice Manager

> "The best thing about Office EHR 24/7 & Practice Mate is that it maintains the same page layout, which helps learn..."

[See full review](https://www.capterra.com/p/134091/EHR-24-7/#Capterra___7075634)

JP

Jorge P.

Office Manager

> "no message alerts for patient self schedule on portal, some patients request appointments but we are unable to see..."

[See full review](https://www.capterra.com/p/134091/EHR-24-7/#Capterra___7034884)

TB

Tina B.

Office Manager

> "We are able to customize our charting for each provider yet keep it mainstreamed for the office. "

[See full review](https://www.capterra.com/p/134091/EHR-24-7/#Capterra___7071197)

CG

Carmen G.

Podiatrist

> "You cannot use a tablet for patients to sign as proof they were seen at that visit also I don’t like that on..."

[See full review](https://www.capterra.com/p/134091/EHR-24-7/#Capterra___7070759)

JP

Jorge P.

Office Manager

> "I love it, it has made my job a lot more streamline and faster, especially the tablet registration forms"

[See full review](https://www.capterra.com/p/134091/EHR-24-7/#Capterra___7034884)

SB

Shana B.

President

> "We don't use the scheduling feature because our scheduling needs are complicated as we have appointments and..."

[See full review](https://www.capterra.com/p/134091/EHR-24-7/#Capterra___7070816)

VM

Victoria M.

Reimbursement Specialist

> "It has been very manageable and the training videos and in-person sessions are all readily available."

[See full review](https://www.capterra.com/p/134091/EHR-24-7/#Capterra___7071161)

LF

Leland F.

Chiropractor

> "Can't print consecutive notes in a batch at once."

[See full review](https://www.capterra.com/p/134091/EHR-24-7/#Capterra___7034873)

TB

Tina B.

Office Manager

> "It gives us what we need with customizable options too."

[See full review](https://www.capterra.com/p/134091/EHR-24-7/#Capterra___7071197)

FO

Fred O.

MD

> "However,if you have 2 offices with parent-child status, you are not able to transmit data from the child office."

[See full review](https://www.capterra.com/p/134091/EHR-24-7/#Capterra___6345286)

LF

Leland F.

Chiropractor

> "Easy to make macros so when we enter notes, makes it efficient not to have to type again."

[See full review](https://www.capterra.com/p/134091/EHR-24-7/#Capterra___7034873)

TB

Tina B.

Office Manager

> "This may be an issue with our internet too and it doesn't happen often."

[See full review](https://www.capterra.com/p/134091/EHR-24-7/#Capterra___7071197)

AK

Abrar K.

Practice Manager

> "It is easy to manage daily patient scheduling, and everything is well integrated between EHR 24/7 & Practice Mate."

[See full review](https://www.capterra.com/p/134091/EHR-24-7/#Capterra___7075634)

MJ

Marcella J.

Medical Document Specialist

> "The least thing that I don't like about EHR is the part on the view EHR screen, when you have to save the note..."

[See full review](https://www.capterra.com/p/134091/EHR-24-7/#Capterra___5020068)

AK

Abrar K.

Practice Manager

> "It was easy to implement this software into our practice, with Office Ally staff providing the necessary training..."

[See full review](https://www.capterra.com/p/134091/EHR-24-7/#Capterra___7075634)

HEP

Hai-En P.

Podiatrist

> "The UI can be a little clunky. Once we changed over to a new EHR, it was hard to get them to release the records."

[See full review](https://www.capterra.com/p/134091/EHR-24-7/#Capterra___6515589)

JP

Jorge P.

Office Manager

> "Patient portal is very helpful, great way to keep in touch with patient care."

[See full review](https://www.capterra.com/p/134091/EHR-24-7/#Capterra___7034884)

JH

Junfeng H.

acupuncturist,owner

> "Besides, there is one issue as follows: in Patients charts, when I hit "create PM visit", the patient..."

[See full review](https://www.capterra.com/p/134091/EHR-24-7/#Capterra___5020013)

TB

Tina B.

Office Manager

> "Learning curve is medium but not too bad for learning a new system."

[See full review](https://www.capterra.com/p/134091/EHR-24-7/#Capterra___7071197)

SC

Susanna C.

physician

> "Chart management features such as searching for specific diagnoses or medications is clunky -- can't use \* to fold..."

[See full review](https://www.capterra.com/p/134091/EHR-24-7/#Capterra___5012868)

AK

Abrar K.

Practice Manager

> "Compared with eCW, its configuration manual is simple and easy to learn without much training."

[See full review](https://www.capterra.com/p/134091/EHR-24-7/#Capterra___7075634)

BP

Brooke P.

Licensed mental health counselor

> "At times, we have experienced issues with Office Ally being off-line, and it disrupts our day today activities in..."

[See full review](https://www.capterra.com/p/134091/EHR-24-7/#Capterra___6079438)

VS

Victoria S.

CSA

> "It is a user-friendly and flexible online booking software that allows me to manage my appointments, notes, and..."

[See full review](https://www.capterra.com/p/134091/EHR-24-7/#Capterra___6080859)

RZ

Robert Z.

Chiropractor

> "Interface is a bit dated. While there is an option to create custom forms, its not very intuitive and was not very..."

[See full review](https://www.capterra.com/p/134091/EHR-24-7/#Capterra___6079535)

FO

Fred O.

MD

> "We are considering transitioning to another system with similar capacity but more responsive customer support."

[See full review](https://www.capterra.com/p/134091/EHR-24-7/#Capterra___6345286)

TL

Tamara L.

owner/provider

> "doesn't interface with some labs for orders e-prescribing could allow for free hand ordering instead of number..."

[See full review](https://www.capterra.com/p/134091/EHR-24-7/#Capterra___5007237)

CG

Carmen G.

Podiatrist

> "What I like the most is that it is reasonably priced. "

[See full review](https://www.capterra.com/p/134091/EHR-24-7/#Capterra___7070759)

CM

Cid M.

Reseptionist

> "Searching patients should always be by default with date of birth or have the option to select a default because..."

[See full review](https://www.capterra.com/p/134091/EHR-24-7/#Capterra___5009537)

JV

Jason V.

Chiropractor, owner

> "It is extremely customizable to streamline workflow. And the extremely low price and the great support resources..."

[See full review](https://www.capterra.com/p/134091/EHR-24-7/#Capterra___5006115)

SH

Sarah H.

Chiropractor

> "There are spelling errors in the pre populated soap note templates so it’s annoying to have to correct these."

[See full review](https://www.capterra.com/p/134091/EHR-24-7/#Capterra___6081944)

MP

Minal P.

Manager

> "Good solid system, easy to implement wish the fees were lower"

[See full review](https://www.capterra.com/p/134091/EHR-24-7/#Capterra___6766053)

JL

James L.

M.D

> "the least thing i like form ehr is that patient fill out there put were they check in and doesn't update on our end"

[See full review](https://www.capterra.com/p/134091/EHR-24-7/#Capterra___5012882)

SC

Susanna C.

physician

> "I like the ability to easily free text without opening and closing multiple windows."

[See full review](https://www.capterra.com/p/134091/EHR-24-7/#Capterra___5012868)

RK

Rosanna K.

Office manager

> "Can’t keep credit cards on file and it can’t integrate with hospitals"

[See full review](https://www.capterra.com/p/134091/EHR-24-7/#Capterra___6080537)

MP

Minal P.

Manager

> "Ease of use and clinical interface is easy to navigate"

[See full review](https://www.capterra.com/p/134091/EHR-24-7/#Capterra___6766053)

CS

Cameron S.

Chiropractor

> "Customer service and ease of use was the reason I left"

[See full review](https://www.capterra.com/p/134091/EHR-24-7/#Capterra___6251140)

RZ

Robert Z.

Chiropractor

> "SOAP notes are generally straight forward, creating follow up visits with information from previous visits is..."

[See full review](https://www.capterra.com/p/134091/EHR-24-7/#Capterra___6079535)

VK

Vasilios K.

Physician

> "The problem is that the next EMR that charges 30x OA isn't that much more intuitive."

[See full review](https://www.capterra.com/p/134091/EHR-24-7/#Capterra___6080495)

VS

Victoria S.

CSA

> "It improves your customer experience by offering them convenience, flexibility, and personalization."

[See full review](https://www.capterra.com/p/134091/EHR-24-7/#Capterra___6080859)

LO

Lauren O.

Owner

> "The reports don't have enough diversity or ways to get specific information."

[See full review](https://www.capterra.com/p/134091/EHR-24-7/#Capterra___5006093)

DL

Dani L.

CHW

> "I can put all of my needed documentation and upload files with ease."

[See full review](https://www.capterra.com/p/134091/EHR-24-7/#Capterra___5019983)

LH

Logan H.

doctor

> "There are times where it is slow, and there has been rare cases of outage."

[See full review](https://www.capterra.com/p/134091/EHR-24-7/#Capterra___5012674)

SA

Sandi A.

BILLING MANAGER

> "We like the ease of use and the flexibility to customize certain items (templates)."

[See full review](https://www.capterra.com/p/134091/EHR-24-7/#Capterra___5027618)

CM

Claudenie M.

PA

> "At times the patients complain about the intake forms."

[See full review](https://www.capterra.com/p/134091/EHR-24-7/#Capterra___5005871)

JC

Johana C.

Virtual assistant

> "I think this is basic EMR, it’s really simply and works well"

[See full review](https://www.capterra.com/p/134091/EHR-24-7/#Capterra___6713655)

EW

Elizabeth W.

Owner

> "I just don’t like having to pay monthly for the service, free would be better"

[See full review](https://www.capterra.com/p/134091/EHR-24-7/#Capterra___5020971)

GR

Gwenn R.

Optometrist

> "Easy to customize the forms I would be using and good customer service to help with that."

[See full review](https://www.capterra.com/p/134091/EHR-24-7/#Capterra___5020017)

CG

Carmen G.

DPM

> "I go to patients homes so it is very stressful not to have this option"

[See full review](https://www.capterra.com/p/134091/EHR-24-7/#Capterra___6079664)

BG

Brianna G.

Registered Nurse

> "For a larger practice, there are better, more technologically advanced software products that I would use instead..."

[See full review](https://www.capterra.com/p/134091/EHR-24-7/#Capterra___6079448)

LO

Lauren O.

Owner

> "The trainers are a little rushed when explaining uses. "

[See full review](https://www.capterra.com/p/134091/EHR-24-7/#Capterra___5006093)

DT

Dawn T.

Psychiatric nurse practitioner

> "I started using EHR in my private practice and am so happy with it that I convinced my new employer to initiate it..."

[See full review](https://www.capterra.com/p/134091/EHR-24-7/#Capterra___5005857)

VR

Verified Reviewer

Physician Assistant

> "Every page took forever to load and if you clicked something before the little circle stopped, it would freak out..."

[See full review](https://www.capterra.com/p/134091/EHR-24-7/#Capterra___3556478)

JF

Jay F.

Phlebotomist

> "My first time using this program i caught on quick fast learner to use in the medical field."

[See full review](https://www.capterra.com/p/134091/EHR-24-7/#Capterra___5006044)

CT

Chong T.

physician

> "hard to obtain support when the system is down"

[See full review](https://www.capterra.com/p/134091/EHR-24-7/#Capterra___4982176)

PB

Pooja B.

Mental Health Specialist/ Intern

> "Ease of Use, access to patient records and fillable fields."

[See full review](https://www.capterra.com/p/134091/EHR-24-7/#Capterra___5006531)

RY

Rabia Y.

Physician-Neurology

> "I do not get any update on the tasks I have sent out"

[See full review](https://www.capterra.com/p/134091/EHR-24-7/#Capterra___6079847)

BG

Brianna G.

Registered Nurse

> "Smaller clinics would be fine using office ally."

[See full review](https://www.capterra.com/p/134091/EHR-24-7/#Capterra___6079448)

CC

Christopher C.

Doctor

> "I resented it in the beginning because it was mandatory, now i wouldn't be without it"

[See full review](https://www.capterra.com/p/134091/EHR-24-7/#Capterra___5020051)

JM

Jenny M.

physical therapist assistant

> "the simplicity of the system allows for a smooth day of treatment"

[See full review](https://www.capterra.com/p/134091/EHR-24-7/#Capterra___6080561)

BA

Bryce A.

Owner Doctor

> "Set up took a long time."

[See full review](https://www.capterra.com/p/134091/EHR-24-7/#Capterra___6081446)

JV

Jason V.

Chiropractor, owner

> "I love how it integrates seamlessly with PracticeMate."

[See full review](https://www.capterra.com/p/134091/EHR-24-7/#Capterra___5006115)

VR

Verified Reviewer

Physician Assistant

> "No smart search feature."

[See full review](https://www.capterra.com/p/134091/EHR-24-7/#Capterra___3556478)

Fazal A.

OFFICE MANAGER

> "It works hand and hand with Practice Mate, so that your entire practice can be integrated through one electronic..."

[See full review](https://www.capterra.com/p/134091/EHR-24-7/#Capterra___3488377)

VR

Verified Reviewer

Physician Assistant

> "Trying to navigate records was a nightmare."

[See full review](https://www.capterra.com/p/134091/EHR-24-7/#Capterra___3556478)

KD

Kimberly D.

Doctor of Chiropractic

> "Love the Billing and insurance aspect. "

[See full review](https://www.capterra.com/p/134091/EHR-24-7/#Capterra___5014481)

AG

Angela G.

Office manager

> "Awful; especially for a new user."

[See full review](https://www.capterra.com/p/134091/EHR-24-7/#Capterra___2905027)

[View Reviews](https://www.capterra.com/p/134091/EHR-24-7/reviews/)

HA

Hayleigh A.

Doctor

> "We had a coordinator working with us who was thorough and listened to our concerns about the system and sent plenty of S & Ps for us."

[See full review](https://www.capterra.com/p/144484/InSync-EMR/#Capterra___6883665)

CB

Celeste B.

Owner

> "Besides from the platform being very expensive, I had to pay my Biller triple what I’ve done in previous years and had to pay my staff hourly for training that felt like..."

[See full review](https://www.capterra.com/p/144484/InSync-EMR/#Capterra___7117067)

CH

Crystal H.

Admin

> "Most reports export to excel making it easier to get the reporting that is being asked for"

[See full review](https://www.capterra.com/p/144484/InSync-EMR/#Capterra___6594277)

CB

Celeste B.

Owner

> "We have pages of glitches and errors that are impacted our payroll and our insurance billing."

[See full review](https://www.capterra.com/p/144484/InSync-EMR/#Capterra___7117067)

LB

Larry B.

Administrator

> "Has some nice features, enjoy the clinical charting schedule feature"

[See full review](https://www.capterra.com/p/144484/InSync-EMR/#Capterra___6610025)

CB

Celeste B.

Owner

> "We launched when our billing system wasn’t even set up due to the error of the Trainer."

[See full review](https://www.capterra.com/p/144484/InSync-EMR/#Capterra___7117067)

LB

Lauren B.

Occupational Therapy

> "After a short time utilizing Insync it was easy to navigate and it is efficient to carry over information from a previous note."

[See full review](https://www.capterra.com/p/144484/InSync-EMR/#Capterra___6582396)

CB

Celeste B.

Owner

> "I can't express the amount of stress it caused my staff and myself."

[See full review](https://www.capterra.com/p/144484/InSync-EMR/#Capterra___7117067)

NG

Nichole G.

Administrative Assistant

> "Qualifacts bought InSync, and one of the nice things is that they didn't completely gut the good things about InSync."

[See full review](https://www.capterra.com/p/144484/InSync-EMR/#Capterra___6294496)

TR

Teri R.

Practice Office Manager

> "The Resource Center is not great it's frustrating when trying to "guess" how something might be worded in order to search. If no help there, I go to the support and try..."

[See full review](https://www.capterra.com/p/144484/InSync-EMR/#Capterra___6594508)

NG

Nichole G.

Administrative Assistant

> "They did work on fixing many of the issues that InSync had, which was very promising and very nice."

[See full review](https://www.capterra.com/p/144484/InSync-EMR/#Capterra___6294496)

MH

Maranda H.

Practice Manager

> "There is a limited amount of my team wo are allowed to make tickets for issues, which does not help when they are having technical issues that we are not there to assist..."

[See full review](https://www.capterra.com/p/144484/InSync-EMR/#Capterra___6087321)

JW

Jessy W.

Systems Director

> "I love that we are finally using an EHR that requires little to no workarounds to get the job done!"

[See full review](https://www.capterra.com/p/144484/InSync-EMR/#Capterra___6593183)

VM

Vicky M.

Billing

> "This is a very complex billing platform with no support, AND a LONG contract that you cannot get out of. "

[See full review](https://www.capterra.com/p/144484/InSync-EMR/#Capterra___6413669)

MB

Michael B.

Director of Operations

> "InSync is extremely intuitive as all systems within the program are interconnected, reducing time needed to move through the system and complete tasks."

[See full review](https://www.capterra.com/p/144484/InSync-EMR/#SoftwareAdvice___4793091)

VM

Vicky M.

Billing

> "The overseas staff is just like all of the other overseas staff everywhere, they are not allowed to think, they must read from a script. "

[See full review](https://www.capterra.com/p/144484/InSync-EMR/#Capterra___6413669)

MB

Michael B.

Director of Operations

> "The workflow for each department is customizable making the system near perfect for our company needs.5."

[See full review](https://www.capterra.com/p/144484/InSync-EMR/#SoftwareAdvice___4793091)

PC

Paula C.

OFFICE MANAGER

> "when a client cancels the confirmation should not go out"

[See full review](https://www.capterra.com/p/144484/InSync-EMR/#Capterra___6609920)

TS

Tara S.

Psychologist

> "So far this appears to be streamlining a lot of our processes and helping us to be more efficient in our documentation workflows."

[See full review](https://www.capterra.com/p/144484/InSync-EMR/#SoftwareAdvice___4751731)

NG

Nichole G.

Administrative Assistant

> "All of my tickets for that request have gone missing and I have yet to hear from anyone regarding this."

[See full review](https://www.capterra.com/p/144484/InSync-EMR/#Capterra___6294496)

MA

Melanie A.

Director of Speech and Language Services

> "In addition, they were able to train our staff to a level where we are now able to create our own custom and clinical forms should the need arise and to independently..."

[See full review](https://www.capterra.com/p/144484/InSync-EMR/#SoftwareAdvice___3757946)

NG

Nichole G.

Administrative Assistant

> "This is NOT Qualifacts fault, by any means. But when I asked if this feature would be implemented I was told to reach out to ask for a meeting."

[See full review](https://www.capterra.com/p/144484/InSync-EMR/#Capterra___6294496)

MA

Melanie A.

Director of Speech and Language Services

> "The inSync software supported the vast majority of what we needed in our documentation system and we were able to integrate our needs into their system very well. If it..."

[See full review](https://www.capterra.com/p/144484/InSync-EMR/#SoftwareAdvice___3757946)

SD

Samantha D.

Executive Assistant of Clinical Opersations

> "Technical issues are common and it can take a long time for them to be fixed."

[See full review](https://www.capterra.com/p/144484/InSync-EMR/#Capterra___6610077)

AM

Alita M.

Medical Billing Revenue Asst.

> "It will cause our organization to grow and become more adhesive in the work we do, and we will be able to track the services we offer and see the effectiveness or..."

[See full review](https://www.capterra.com/p/144484/InSync-EMR/#SoftwareAdvice___3536367)

DG

Desiree G.

Clinical Director

> "The least things that I like about the software are not having an app, how slow the program runs, and not being able to add certain functionality to the charting elements..."

[See full review](https://www.capterra.com/p/144484/InSync-EMR/#SoftwareAdvice___4044362)

MM

Michele M.

Executive Director

> "I like the color scheme and the layout."

[See full review](https://www.capterra.com/p/144484/InSync-EMR/#Capterra___6605985)

SW

Sarah W.

Senior Director of Programs

> "Implementation also did not occur smoothly and much of our training time was spent correcting issues from implementation/customization."

[See full review](https://www.capterra.com/p/144484/InSync-EMR/#SoftwareAdvice___4739265)

TS

Trish S.

Director of Quality Improvement

> "InSync had multiple features- specifically, the ability of data to import as data from the patient portal, ease of reporting, and attentive customer service."

[See full review](https://www.capterra.com/p/144484/InSync-EMR/#SoftwareAdvice___3495140)

DM

Darrin M.

COO

> "Direct access to the clinical docs themselves outside of the encounter note is lacking. "

[See full review](https://www.capterra.com/p/144484/InSync-EMR/#SoftwareAdvice___4759060)

IH

Ian H.

CEO

> "We like the versatility of the software and how it is multi-functional and able to address many of the needs of our practice from billing, scheduling, documentation, to..."

[See full review](https://www.capterra.com/p/144484/InSync-EMR/#SoftwareAdvice___3729048)

MH

Maranda H.

Practice Manager

> "The customer reps do not call when we provide them with times we are available."

[See full review](https://www.capterra.com/p/144484/InSync-EMR/#Capterra___6087321)

AH

Ashley H.

Owner

> "The use of InSync in our facilities has significantly improved our productivity in patient charting and had a major positive impact on our claim's..."

[See full review](https://www.capterra.com/p/144484/InSync-EMR/#SoftwareAdvice___3561491)

AK

Akash K.

Owner

> "Taxonomy codes were put in incorrectly which we didn't catch till later."

[See full review](https://www.capterra.com/p/144484/InSync-EMR/#Capterra___4951090)

AH

Ashley H.

Owner

> "The use of InSync in our facilities has significantly improved our productivity in patient charting and had a major positive impact on our claim's..."

[See full review](https://www.capterra.com/p/144484/InSync-EMR/#SoftwareAdvice___3561491)

CH

Cathleen H.

APRN, PMHNP-BC

> "I also think the new LMS site does not provide you with enough resources and when you need to search for something, it is often not there with a video or printout."

[See full review](https://www.capterra.com/p/144484/InSync-EMR/#SoftwareAdvice___3448316)

AH

Ashley H.

Owner

> "The on-site trainers for our first two facilities and were so professional and accommodating - even with the state regulatory board showing up for our surprise annual..."

[See full review](https://www.capterra.com/p/144484/InSync-EMR/#SoftwareAdvice___3561491)

AK

Akash K.

Owner

> "They have since been bought by Qualifacts and things are going down the drain quickly."

[See full review](https://www.capterra.com/p/144484/InSync-EMR/#Capterra___4951090)

TS

Tara S.

Psychologist

> "Even more than the product, I have been so impressed by the quality of care \[sensitive content hidden\] has provided to our team as we have rolled out implementation in..."

[See full review](https://www.capterra.com/p/144484/InSync-EMR/#SoftwareAdvice___4751731)

KR

Katie R.

Patient Care Coordinator

> "We spent most of our implementation training still trying to get our program built out and honestly feel as if we should have had another 6-8 weeks of weekly calls with..."

[See full review](https://www.capterra.com/p/144484/InSync-EMR/#SoftwareAdvice___3699345)

BK

Beth K.

Assistant Director

> "With Insync we have been able to complete our paperwork in a more timely manner, our records are better organized and more secure, and the support teams available have..."

[See full review](https://www.capterra.com/p/144484/InSync-EMR/#SoftwareAdvice___3482499)

AK

Akash K.

Owner

> "Frequent errors in when they were implementing us."

[See full review](https://www.capterra.com/p/144484/InSync-EMR/#Capterra___4951090)

SF

Steve F.

Director

> "The implimentation team was amazing and we always had access to them through the process to launch right on time according to our needs. And also, the trainer Adelia..."

[See full review](https://www.capterra.com/p/144484/InSync-EMR/#SoftwareAdvice___4386127)

SM

Stefanie M.

Clinical Director

> "The software is not able to be customized to be inclusive and affirming of the transgender community and this is a MAJOR drawback."

[See full review](https://www.capterra.com/p/144484/InSync-EMR/#SoftwareAdvice___3835485)

AM

Anna M.

CEO

> "claims from insurance companies are being paid faster and we are able to utilize the functions to verify insurance catching potential problems early."

[See full review](https://www.capterra.com/p/144484/InSync-EMR/#SoftwareAdvice___3969324)

KR

Katie R.

Patient Care Coordinator

> "Our only issue was that our implementation specialist that we had worked with for weeks was changed (with only a 2-3 day notice) two weeks before implementation."

[See full review](https://www.capterra.com/p/144484/InSync-EMR/#SoftwareAdvice___3699345)

DA

David A.

Clinic Director and FNP-C

> "It is easy to learn the system and navigate."

[See full review](https://www.capterra.com/p/144484/InSync-EMR/#Capterra___6607739)

AK

Akash K.

Owner

> "Nice people, but they seem to have stopped investing in customer care or the EMR in general after being bought by another company."

[See full review](https://www.capterra.com/p/144484/InSync-EMR/#Capterra___4951090)

HW

Hannah W.

Administration

> "There are a lot of steps on the admin side for creating things within the system (i.e. encounters) which makes it hard to remember and do quickly, but with time I'm sure..."

[See full review](https://www.capterra.com/p/144484/InSync-EMR/#SoftwareAdvice___4539544)

MA

Melanie A.

Director of Speech and Language Services

> "It is my understanding that some of the aspects of the scheduler were not initially as efficient as hoped for a multi-clinic location. "

[See full review](https://www.capterra.com/p/144484/InSync-EMR/#SoftwareAdvice___3757946)

MS

Melissa S.

Practice Administrator

> "We are brand new to using it - but overall our therapists are happy - the auto charging is off to a good start - the patient portal user experience is a game changer, and..."

[See full review](https://www.capterra.com/p/144484/InSync-EMR/#SoftwareAdvice___4140081)

AM

Anna M.

CEO

> "Even with the help of many team members, our invoices are still incorrect and our payers are not pleased with the changes."

[See full review](https://www.capterra.com/p/144484/InSync-EMR/#SoftwareAdvice___3969324)

EM

Ethan M.

Psychiatrist

> "Clinical EHR side is great; we worked hard to customize the system for our clinicians as we were coming off paper charts and were wary of the EHR. "

[See full review](https://www.capterra.com/p/144484/InSync-EMR/#SoftwareAdvice___3817909)

CM

Carmen M.

President

> "Our old system was so clunky, requiring multiple steps for every action that we had to take multiple times a day. "

[See full review](https://www.capterra.com/p/144484/InSync-EMR/#SoftwareAdvice___3799253)

SW

Sarah W.

Senior Director of Programs

> "Customer support was timely and our implementation team was responsive to requests."

[See full review](https://www.capterra.com/p/144484/InSync-EMR/#SoftwareAdvice___4739265)

AW

Alexis W.

Assistant Behavioral Health Director

> "The people who built out a lot of the forms did a sloppy job and Jenn and our team had to go back in a fix most of them."

[See full review](https://www.capterra.com/p/144484/InSync-EMR/#SoftwareAdvice___3837381)

KD

Kristin D.

Clinical Director

> "Our implementation specialist, \[SENSITIVE CONTENT\], was by-in-large the most critical component in our satisfaction as she was incredibly responsive, helpful,..."

[See full review](https://www.capterra.com/p/144484/InSync-EMR/#SoftwareAdvice___3597034)

AC

Ayisha C.

Owner

> "The inflexibility in the scheduler, I understand having those in blocks but it is a hassle to have that so strict. "

[See full review](https://www.capterra.com/p/144484/InSync-EMR/#SoftwareAdvice___3512752)

HW

Hannah W.

Administration

> "We also like that multiple users can have access to the patient portal account (i.e. caseworkers)"

[See full review](https://www.capterra.com/p/144484/InSync-EMR/#SoftwareAdvice___4539544)

JL

Jennifer L.

Billing and Credentialing Coordinator

> "My least favorite thing is the inability to see visits in patient demographics - financials unless a claim is done. If I have a claim back-log, the front office can't..."

[See full review](https://www.capterra.com/p/144484/InSync-EMR/#SoftwareAdvice___3028108)

KD

Kristin D.

Clinical Director

> "Integration of telemedicine and assessment administration have been great additions to our practice and clinician workflow."

[See full review](https://www.capterra.com/p/144484/InSync-EMR/#SoftwareAdvice___3597034)

JF

Jennifer F.

CEO

> "The amount of changes mid-stream that we have had (i.e., our software wasn't set up for onboarding, the person who trained us left the day of our training, you switched..."

[See full review](https://www.capterra.com/p/144484/InSync-EMR/#SoftwareAdvice___2851402)

KD

Kristin D.

Clinical Director

> "Two major EMR transitions within the course of a year was a big undertaking but the entire process, from the first demo call to our final implementation call has been..."

[See full review](https://www.capterra.com/p/144484/InSync-EMR/#SoftwareAdvice___3597034)

UH

Ursula H.

Licensed Professional Counselor

> "They did not support appropriate implementation within the company which lead to a very difficult transition between EHR services"

[See full review](https://www.capterra.com/p/144484/InSync-EMR/#SoftwareAdvice___4039383)

CM

Carmen M.

President

> "It has enable us to be efficient with our admin so that we are freed up to do what we do best - help people."

[See full review](https://www.capterra.com/p/144484/InSync-EMR/#SoftwareAdvice___3799253)

AM

Anna M.

CEO

> "As a more complex practice with many layers of services, the coding does not meet our needs."

[See full review](https://www.capterra.com/p/144484/InSync-EMR/#SoftwareAdvice___3969324)

DG

Desiree G.

Clinical Director

> "What we like most about InSync is that we have been able to implement new workflows and automate procedures."

[See full review](https://www.capterra.com/p/144484/InSync-EMR/#SoftwareAdvice___4044362)

LF

Lindsay F.

Therapy Program Manager

> "All other scheduling features are not user friendly- especially if you have more complex features as a practice."

[See full review](https://www.capterra.com/p/144484/InSync-EMR/#SoftwareAdvice___3799195)

AC

Ayisha C.

Owner

> "I LOVE the to do option to coordinate between staff for medication issues and testing referrals. "

[See full review](https://www.capterra.com/p/144484/InSync-EMR/#SoftwareAdvice___3512752)

AM

Ashley M.

Business Operations Manager

> "It has been abundantly stressful on my business office (Clinical receptionists / Intake coordinators / billing specialists) to toggle back and forth to see if we have..."

[See full review](https://www.capterra.com/p/144484/InSync-EMR/#SoftwareAdvice___3057109)

CM

Carmen M.

President

> "The training was unparalleled to get us ready to go live and the follow-up support has made us transition successfully with minimal stress. "

[See full review](https://www.capterra.com/p/144484/InSync-EMR/#SoftwareAdvice___3799253)

JL

Jo L.

Exec Director

> "The InSync people are unhelpful, and they divert inquiries to offshore agents who are incomprehensible."

[See full review](https://www.capterra.com/p/144484/InSync-EMR/#Capterra___4406734)

LG

Lisa G.

OWNER

> "Potential future functionality and ability to make some forms customizable after enhancements. "

[See full review](https://www.capterra.com/p/144484/InSync-EMR/#SoftwareAdvice___3744044)

KR

Katie R.

Patient Care Coordinator

> "It's slow at times and I feel like the scheduler is a little less user-friendly than I would like."

[See full review](https://www.capterra.com/p/144484/InSync-EMR/#SoftwareAdvice___3699345)

SM

Suzanne M.

Finance and HR Manager

> "Our implementation specialist was terrific and he really assisted with the design of our dynamic forms and encounter notes. "

[See full review](https://www.capterra.com/p/144484/InSync-EMR/#SoftwareAdvice___3563284)

AC

Ayisha C.

Owner

> "Also the EDI contact was not helpful in resolving our enrollment issues. "

[See full review](https://www.capterra.com/p/144484/InSync-EMR/#SoftwareAdvice___3512752)

MJ

Madeline J.

PMHNP/Group practice owner

> "It is very customizable in every way (forms, note templates, appt reminders, calendar format, html name, really everything about it)"

[See full review](https://www.capterra.com/p/144484/InSync-EMR/#Capterra___3201595)

AC

Amanda C.

Assistant Practice Manager

> "Unable to block accounts from being scheduled, difficulty for admin to track staff to-do's, and the scheduler setup is unnecessarily complicated"

[See full review](https://www.capterra.com/p/144484/InSync-EMR/#SoftwareAdvice___3025514)

JW

Jennifer W.

Practice owner/ Psychiatric Nurse Practitioner

> "The features are integrated into the software and ultimately make me more efficient with scheduling, charting, prescribing, and billing duties. "

[See full review](https://www.capterra.com/p/144484/InSync-EMR/#SoftwareAdvice___3345059)

SM

Shannon M.

Office Manager

> "The main problem we have run in to is getting the electronic faxing set up."

[See full review](https://www.capterra.com/p/144484/InSync-EMR/#SoftwareAdvice___4641138)

[View Reviews](https://www.capterra.com/p/144484/InSync-EMR/reviews/)

## User interface

[EHR 24/7](https://www.capterra.com/p/134091/EHR-24-7/)

4.13 (179)

[Qualifacts Insync](https://www.capterra.com/p/144484/InSync-EMR/)

4.49 (391)

## Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

### Features

EHR 24/7

13/50

-   Activity Dashboard
-   AI Copilot
-   Alerts/Notifications
-   API
-   Audit Trail
-   Calendar Management
-   Care Plan Management
-   Charting
-   Claims Management
-   Claims Scrubbing
-   Clinical Notes
-   Clinic Interoperability
-   Coding Assistance
-   Communication Management
-   Compliance Tracking
-   Customizable Forms
-   Customizable Templates
-   Decision Support
-   Documentation Management
-   Document Management
-   Document Storage
-   Electronic Payments
-   E-Prescribing
-   File Sharing
-   Generative AI
-   Handwriting Recognition
-   HIPAA Compliant
-   Imaging and X-rays
-   Immunization & Allergy Tracking
-   Insurance Eligibility Verification
-   Invoice Management
-   Lab Integration
-   Meaningful Use Certified
-   Medical Billing
-   Medication Database
-   Medication Management
-   Mobile Access
-   Multi-Location
-   ONC-ATCB Certified
-   Order Entry
-   Outcome Assessment Tools
-   Patient Portal
-   Patient Records Management
-   Patient Scheduling
-   Reminders
-   Reporting & Statistics
-   Revenue Management
-   Task Management
-   Telemedicine Integration
-   Third-Party Integrations

[See all features](https://www.capterra.com/p/134091/EHR-24-7/#features)

Qualifacts Insync

Top features

42/50

-   Activity Dashboard
-   AI Copilot
-   Alerts/Notifications
-   API
-   Audit Trail
-   Calendar Management
-   Care Plan Management
-   Charting
-   Claims Management
-   Claims Scrubbing
-   Clinical Notes
-   Clinic Interoperability
-   Coding Assistance
-   Communication Management
-   Compliance Tracking
-   Customizable Forms
-   Customizable Templates
-   Decision Support
-   Documentation Management
-   Document Management
-   Document Storage
-   Electronic Payments
-   E-Prescribing
-   File Sharing
-   Generative AI
-   Handwriting Recognition
-   HIPAA Compliant
-   Imaging and X-rays
-   Immunization & Allergy Tracking
-   Insurance Eligibility Verification
-   Invoice Management
-   Lab Integration
-   Meaningful Use Certified
-   Medical Billing
-   Medication Database
-   Medication Management
-   Mobile Access
-   Multi-Location
-   ONC-ATCB Certified
-   Order Entry
-   Outcome Assessment Tools
-   Patient Portal
-   Patient Records Management
-   Patient Scheduling
-   Reminders
-   Reporting & Statistics
-   Revenue Management
-   Task Management
-   Telemedicine Integration
-   Third-Party Integrations

[See all features](https://www.capterra.com/p/144484/InSync-EMR/#features)

### Recognition

No recognitions have been awarded to EHR 24/7

No recognitions have been awarded to Qualifacts Insync

### Deployment & support

EHR 24/7

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Qualifacts Insync

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

### Company Details

EHR 24/7

-   By Office Ally
-   Located in United States
-   Founded in

Qualifacts Insync

-   By Qualifacts
-   Located in United States
-   Founded in 2000

## Popular Comparisons

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vs

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[EHR 24/7](https://www.capterra.com/p/134091/EHR-24-7/)[4.13 (179)](https://www.capterra.com/p/134091/EHR-24-7/reviews/)

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[Qualifacts Insync](https://www.capterra.com/p/144484/InSync-EMR/)[4.49 (391)](https://www.capterra.com/p/144484/InSync-EMR/reviews/)

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[EHR 24/7](https://www.capterra.com/p/134091/EHR-24-7/)[4.13 (179)](https://www.capterra.com/p/134091/EHR-24-7/reviews/)

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[Qualifacts Insync](https://www.capterra.com/p/144484/InSync-EMR/)[4.49 (391)](https://www.capterra.com/p/144484/InSync-EMR/reviews/)

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[EHR 24/7](https://www.capterra.com/p/134091/EHR-24-7/)[4.13 (179)](https://www.capterra.com/p/134091/EHR-24-7/reviews/)

vs

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Ease of Use

4.1

[View full comparison](https://www.capterra.com/compare/122278-134091/EpicCare-EMR-vs-EHR-24-7)

[Qualifacts Insync](https://www.capterra.com/p/144484/InSync-EMR/)[4.49 (391)](https://www.capterra.com/p/144484/InSync-EMR/reviews/)

vs

[Kipu](https://www.capterra.com/p/156391/Kipu-EMR/)[4.71 (213)](https://www.capterra.com/p/156391/Kipu-EMR/reviews/)

$75/month

Price

Contact vendor for pricing

4.4

Features

4.7

4.2

Ease of Use

4.7

[View full comparison](https://www.capterra.com/compare/144484-156391/InSync-EMR-vs-Kipu-EMR)

[EHR 24/7](https://www.capterra.com/p/134091/EHR-24-7/)[4.13 (179)](https://www.capterra.com/p/134091/EHR-24-7/reviews/)

vs

[athenaOne](https://www.capterra.com/p/98735/athenaOne/)[3.79 (904)](https://www.capterra.com/p/98735/athenaOne/reviews/)

$44.95/month

Price

Contact vendor for pricing

3.9

Features

3.8

4.1

Ease of Use

3.8

[View full comparison](https://www.capterra.com/compare/98735-134091/athenaOne-vs-EHR-24-7)

[Qualifacts Insync](https://www.capterra.com/p/144484/InSync-EMR/)[4.49 (391)](https://www.capterra.com/p/144484/InSync-EMR/reviews/)

vs

[Practice Mate](https://www.capterra.com/p/210524/Practice-Mate/)[4.55 (170)](https://www.capterra.com/p/210524/Practice-Mate/reviews/)

$75/month

Price

Contact vendor for pricing

4.4

Features

4.4

4.2

Ease of Use

4.5

[View full comparison](https://www.capterra.com/compare/144484-210524/InSync-EMR-vs-Practice-Mate)