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Intercom vs Birdeye: Which is a better fit?

Updated on February 9th, 2025
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What's your intended use case?
Summary
Key features rated by users
Features selected based on 3,126 reviews from Live Chat users.
% Fit
Not enough reviews
Feature ratings
Real-Time Notifications
4.5
Chat/Messaging
4.6
Real-Time Monitoring
3.7
Contact Management
4.6
Screen Sharing
3.0
% Fit
Not enough reviews
Feature ratings
Real-Time Notifications
4.7
Chat/Messaging
4.7
Real-Time Monitoring
4.6
Contact Management
4.9
Screen Sharing
--
User satisfaction
4.5
User reviews1,095
Ease of use
4.4
Functionality
4.4
Value for money
4.0
Customer support
4.3
4.7
User reviews666
Ease of use
4.7
Functionality
4.6
Value for money
4.5
Customer support
4.6
Price starts from
/user
Monthly subscription
Free version
Free trial
--
Monthly subscription
Free version
Free trial
Best for

Customer service teams from more than 25,000 global organizations, including Atlassian, Amazon and Microsoft, rely on Intercom to deliver efficient and personal customer experiences at scale.

Birdeye is the leading AI-powered reputation and social media management platform for local brands.

User reviews
pros & cons
1 / 4
View Reviews
1 / 4
View Reviews
Video reviews
Rilwan B
Owner and Product Designer
5.0

Rilwan B.: Hi. My name is Rilwan. I'm the product designer, co-founder for Aetiv Media Limited. On a scale of one to five, I would give Intercom a five. Thank you. Before we started using Intercom, we used LiveChat for a couple of months, but it's not like we really had an issue with it. It was just that Intercom was the perfect fit for us. I had a conversation with another founder friend of mine. I was just talking about the chatting and the SMS functionalities, just trying to increase customer relations in the business, and they mentioned something about they've been using Intercom in their startup and it's been really impressive. So, it wasn't like we really had anything against LiveChat. It was just the fact that Intercom was more of the perfect fit for us. Thanks. With Intercom, it was just easier for us to actually integrate it into the business. We run a media startup company, so basically, content creators create contents and put that behind a paywall. And we've got people from different parts of the world using our platform with different time differences as well, so it was just easier with Intercom; the language functionalities, the backup, the ease to set up as well. These were all the major selling points, why we decided to switch to Intercom, and that's what we've been using ever since. Thanks. Yeah, with Intercom, setting it up was actually very easy. We've got softwares in the company that when we need to set it up, that would always be for the people in the programming departments to set that up. If it's the marketing section, probably the marketing people set it up. But for Intercom, it was easier to set up. I did the setting up myself, so that was really straightforward. It was easy to set up and it was easy to integrate into the business as well. Thanks. Like I mentioned earlier, with the fact that we were using LiveChat, it's always about finding the perfect fit for your business, if Intercom is the perfect fit for your business. It's been for us for the past over two, three years now. It's always about what's the perfect fit for your business, what are your business needs, and what platform actually does everything for you. It's great to be pointless, having two platforms that actually does something similar to each other. You might as well just go for one that does everything. That would, of course, save time, and that would reduce costs as well. So, my advice would be if what you need is what Intercom provides, they would be the perfect option to actually go for. Thanks.

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Dana P
Brand Ambassador
4.0

Dana: Hello, my name is Dana. I'm a brand ambassador for a large construction company, and I give Birdeye a four rating. I switched from Podium and the reason why I switched was because of price. The reasons why I chose Birdeye is my rep told me I would get everything that Podium offered for less. Onboarding was a cluster. They promised me I'd be onboarded, and then they found out that they were too busy and it was delayed by two weeks. I would recommend other people using Birdeye to make sure that they get everything in writing before they agree to their terms. I think they were a little bit fast on the sales pitch and did not provide everything they offered.

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User interface
134347 video thumbnail}
1 Video
152997 video thumbnail}
1 Video
134347
4 screenshots
152997
5 screenshots
Do these products fit your needs?

Prioritize real-user-identified key features according to your needs to find your best fit.

Logo Img
--%
Logo Img
--%
Activity Dashboard
207
Important
API
388
Important

Intercom

Top Features
30/31
  • Document Storage
  • Activity Dashboard
  • API
  • Autoresponders
  • Canned Responses
  • Chat/Messaging
  • Collaboration Tools
  • Contact Management
  • CRM
  • Customizable Branding
  • Email Management
  • File Sharing
  • Geotargeting
  • Interaction Tracking
  • Mobile Access
  • Multi-Channel Communication
  • Offline Form
  • Proactive Chat
  • Real-Time Analytics
  • Real-time Consumer-facing Chat
  • Real-Time Monitoring
  • Real-Time Notifications
  • Reporting/Analytics
  • Screen Sharing
  • Search/Filter
  • Single Sign On
  • Support Ticket Management
  • Surveys & Feedback
  • Third-Party Integrations
  • Transcripts/Chat History
  • Transfers/Routing
See All features
Hide Live Chat Software Features -

Birdeye

26/31
Show Live Chat Software Features +
Intercom
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Birdeye
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Intercom
  • By Intercom
  • Located in United States
  • Founded in 2011
Birdeye
  • By Birdeye
  • Located in United States
  • Founded in 2012
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