# Compare Intercom vs Dynamics 365 2026 | Capterra

> Unsure of what to choose? Check Capterra to compare Intercom and Dynamics 365 based on pricing, features, product details, and verified reviews.

Source: https://www.capterra.com/compare/134347-157279/Intercom-vs-Dynamics-365

---

# Intercom vs Dynamics 365 Features and Cost Comparison

Last updated March 15th, 2026

Provider data verified by our Software Research team, and reviews  
moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/)

Your comparison:

IntercomDynamics 3652/4 selected

[Intercom](https://www.capterra.com/p/134347/Intercom/)[4.5 (1,131)](https://www.capterra.com/p/134347/Intercom/reviews/)

[Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/)[4.4 (5,809)](https://www.capterra.com/p/157279/Dynamics-365/reviews/)

[## Intercom](https://www.capterra.com/p/134347/Intercom/)[4.5 (1,131)](https://www.capterra.com/p/134347/Intercom/reviews/)

Starting Price

$39.00/month

Value-for-Money

4

Functionality

4.4

Ease of Use

4.4

Customer Service

4.3

Reviews Sentiment

Based on [1,131 reviews](#user-reviews)

Positive

1,021

Neutral

74

Negative

36

[## Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/)[4.4 (5,809)](https://www.capterra.com/p/157279/Dynamics-365/reviews/)

Starting Price

$50.00/month

Value-for-Money

4.1

Functionality

4.3

Ease of Use

4.1

Customer Service

4.2

Reviews Sentiment

Based on [5,809 reviews](#user-reviews)

Positive

5,127

Neutral

547

Negative

135

## Summary

* * *

Key features rated by users

Features selected based on 2,934 reviews from customer service software users.  
about the Fit Score methodology.

Fit Score methodology

Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about.

  

If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology

80%Fit

High performer

Feature ratings

CRM

4.3

Support Ticket Management

4.2

Chatbot

4.3

Live Chat

4.7

Inbox Management

4.5

\--%Fit

Missing features

Feature ratings

CRM

4.4

Support Ticket Management

4.4

Chatbot

NA

Live Chat

NA

Inbox Management

NA

User satisfaction

User satisfaction

4.5

User reviews[1,131](https://www.capterra.com/p/134347/Intercom/reviews/)

Ease of use

4.4

Functionality

4.4

Value for money

4.0

Customer support

4.3

User satisfaction

4.4

User reviews[5,809](https://www.capterra.com/p/157279/Dynamics-365/reviews/)

Ease of use

4.1

Functionality

4.3

Value for money

4.1

Customer support

4.2

Price starts from

Price starts from

$39Per User, Per Month

-   Free version
-   Free trial

Price starts from

$50Per User, Per Month

-   Free version
-   Free trial

Best for

Best for

Intercom is used by customer service departments, support teams, customer experience managers, and businesses with high-volume customer inquiries.

Best for

Dynamics 365 is a software that acommodates households, individuals, and enterprises of all sizes.

## User reviews

Pros & cons

CM

Christopher M.

Content Marketer

> "I also like the ability to tag customers who report bugs or request features and send them an update email when we push a release that matches what..."

[See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___6809084)

SS

Steve S.

Customer Service Platform Manager

> "We've switched from Zendesk so there a couple of things that Intercom hasn't quite caught up to speed with Zendesk for like nested attributes, a..."

[See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___6793708)

AA

Aditya A.

Customer Service Representative

> "I like the live chat in Intercom, which allows me to respond to customer queries in real time and see their details in one spot."

[See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___6780595)

Rael D.

Head of Support

> "Our support team has established operating hours, and so if someone works outside of those hours, we don't want to give our customers the impression..."

[See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___6873188)

DAVIS O.

Customer Support Team Lead.

> "The live chat is fast and responsive, and the ability to see user activity in real time adds a layer of context that makes support feel proactive..."

[See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___6877432)

AZ

Anastasia Z.

Customer Support Manager

> "at the moment there is no solution to register a japanese phone number because of the inflexibility of the provider. why hasn't a new provider been..."

[See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___6852377)

GM

Gustavo M.

Manager

> "What I like most about Intercom is its ability to combine multiple customer service, marketing and sales tools into one platform, making direct and..."

[See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___6537958)

RG

Rafael G.

Analyst

> "Intercom doesn't offer as many integration options and some of their competitors. Because of that, one has to navigate through several tabs or pages."

[See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___6510040)

TA

Tim A.

Strategic Operations Director

> "We see better engagement and quicker resolution times when providers or partners need clarification especially as it relates to dosing guidelines or..."

[See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___6850466)

AH

Anna H.

Litigation consulting

> "It may be hard to substantiate using if you are a small business considering the cost."

[See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___7074823)

Sofia B.

Head of Customer Success

> "From transparent, clear pricing to a sleek product that feels native to our app (even though we haven’t fully leveraged it) they are, in my opinion,..."

[See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___6877496)

RM

Rick M.

Account Manager

> "The problem is that Intercom is not interested in providing customer service, so you will only get as far as their knowledge base and what their AI..."

[See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___6551924)

Victor D.

Support, Analyst, QA

> "The customisation options, workflows/rules and the integrations truly help to make Intercom your own."

[See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___6876294)

MA

Mark A.

CTO

> "Email Sales Ninja back pointing out we clearly didn't ask for all the minimum commitments on pay as you go messages."

[See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___6795856)

Marc G.

Director

> "Fin can handle complex customer queries using natural language, significantly reducing the workload on support teams."

[See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___6882349)

MA

Mark A.

CTO

> "Changing support systems is hard, so think long and hard if you're willing to deal with a commission obsessed sales team."

[See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___6795856)

XB

Xenia B.

Marketing Manager

> "The variety of tools, the easy creation/navigation/use of segments, the customer service and how easy it is to find answers to any questions you may..."

[See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___6845929)

VD

Veronica D.

Administrator

> "One thing I dont like much is the fact that you cant block team mates from closing messages."

[See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___6763493)

HR

Henrik R.

IT and support

> "Intercom’s AI functionality is truly impressive — it makes customer interactions smarter and more efficient right out of the box."

[See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___6819224)

NW

Nolan W.

Head of Sales

> "As a result, if there isn't an established practice, Support requests can be marked as Spam, which drives down our NPS."

[See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___6689391)

SE

Sean E.

Client Services Manager

> "It also enables us to use AI to give tailored automatic responses to requests."

[See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___6843011)

JL

Jason L.

software engineer

> "the fee for intercom is bit high, for the ai answer, it charge $1 per answer, it's very expensive comparing to other ai tool"

[See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___6695223)

CM

Christopher M.

Content Marketer

> "I like the ability to save standard messages for various repeated support chats."

[See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___6809084)

DK

Deniz K.

Senior Manager Customer Care

> "It does require a lot of fine tunning to get a report you wish to have and that's very limiting."

[See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___6879146)

AP

Aleksandra P.

Marketing Specialist

> "What I really enjoy about Intercom is that I can reply instantly right on our website, so I don’t have to deal with multiple logins or emails."

[See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___6720224)

CC

Cyrus C.

Creative Content Manager

> "Intercom is a very well made tool with lots of capabilities, but we often found it just set us up for failure as our customers would be upset by the..."

[See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___6758748)

HR

Henrik R.

IT and support

> "The intuitive interface allows for complex automation without requiring deep technical knowledge, which is a huge plus."

[See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___6819224)

MA

Mark A.

CTO

> "Working with the sales team is like walking onto a used car lot in a shady part of town."

[See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___6795856)

Carrie B.

Workforce Analyst

> "Intercom was easy to navigate from the end user standpoint, and it was easy overall to monitor from the WFM RTA perspective."

[See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___7078878)

SE

Sean E.

Client Services Manager

> "It can take quite a long time to get to grips with all the features and to use the software correctly."

[See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___6843011)

EG

Emma G.

Head of Implementation

> "Intercom has allowed us to provide best in class support to our customers with ease."

[See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___6772788)

HT

Haruki T.

Sr. ADR

> "While the automation of repetitive tasks is great, the messaging sometimes is a bit off or sounds robotic."

[See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___6662231)

SB

Samuel B.

CTO

> "It allows us to automate personalized messages, making our interactions feel more human while saving time."

[See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___6510694)

VR

Verified Reviewer

Software QA Manager

> "It can also double up on some things like support ticket tracking and then doesn't play well with other software if you are already migrated into..."

[See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___5048752)

DK

Deniz K.

Senior Manager Customer Care

> "Love Intercom, apart from the reports the ease to optimise Fin, help articles and workflows is great."

[See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___6879146)

AS

Arjan S.

CEO

> "I feel its a bit too expensive for early stage companies although they offer a generous discount."

[See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___6593194)

SON

Sheila Olivia N.

International Relations Officer

> "I like the AI FIN module which is faster in processing resolutions to customers and also the pricing of intercom is easier"

[See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___6446602)

VR

Verified Reviewer

Support manager

> "The support is very low quality during emergency situations, so it is not a dependable tool for teams offering live customer support."

[See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___5072804)

MA

Marie A.

Customer Support Agent

> "The intercom has enabled us to manage more customer conversations better."

[See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___6843215)

SG

Shawn G.

Manager, Digital Customer Experience

> "First response time = Avg Wait, Response Time = Avg Hold, Time to Close = Handle Time). Once you start working with multiple Teams, the reporting..."

[See full review](https://www.capterra.com/p/134347/Intercom/#SoftwareAdvice___4848472)

JM

Joseph M.

Customer Concierge

> "Messaging is very secured that only the intended recipients can open the messages."

[See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___7014862)

IR

Igor R.

Customer Success Team Leader

> "Additionally, the UI lacks coherence, for instance, the dark mode is only available in the inbox and not in other sections."

[See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___6075243)

JM

Jessica M.

IT Manager and Client Success Partner

> "Furthermore, its customization options enable me to personalize communications to certain customer types or deliver targeted messages based on..."

[See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___4762770)

Joseph P.

Marketing Manager

> "Can be a bit pricey when you have a very small team"

[See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___6493819)

Pedro A.

Marketing & Growth Ops

> "Live chat & Chatbot features to do both support and automations (And the use of AI);- Help / Q&A Forums with all the questions and answers our..."

[See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___5073115)

EA

Elise A.

Patient Navigator

> "Another downside is how overwhelming and difficult it can be to begin using."

[See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___6570892)

AB

Angelica B.

University Intern

> "A strong platform for consumer communication, Intercom has a lot of functions. Because of its real-time chat capabilities, businesses can interact..."

[See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___4832803)

AB

Angelica B.

University Intern

> "Furthermore, setting up and modifying some complex features could call for technical know-how or support, which could be difficult for individuals..."

[See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___4832803)

MV

Magdalena V.

Consultant

> "Knowledge base is easy to search in and content can be made in engaging manner, meaning your customer support specialists will have time to resolve..."

[See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___6365807)

Jacob C.

Head of Customer Success

> "Additionally, the ticketing solution seems like an afterthought."

[See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___6299687)

JM

Jessica M.

Customer Service

> "Intercom has been an indispensable tool for managing our customer relationships and helping them grow."

[See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___6637928)

VR

Verified Reviewer

Software Engineer

> "However, they can work on improving their customer service, as when I got stuck in installation/setup, their replies to the tickets were quite late,..."

[See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___4366983)

NW

Nolan W.

Head of Sales

> "It solves the main need of our business, which is to provide continued and fast support for our users."

[See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___6689391)

TA

Tahsim A.

Engineering lead

> "Intercom's functionalities are limited to Live Support and fall behind on other forms of Support and Help Center."

[See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___4838766)

Lillian G.

Human Resources Generalist

> "Streamlining the process of submitting and responding to tickets, and developing automated tools to streamline and simplify our daily lives."

[See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___4962721)

AM

Allison M.

Director of Training

> "Pricing structure is very challenging to understand."

[See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___6431171)

Rahul B.

Cofounder/CTO

> "Intercom is a comprehensive suite of all applications you would need for support management, from live chat to help desk and ticket management."

[See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___4987732)

MA

Mark A.

CTO

> "Me: Hey, you sent the wrong thing."

[See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___6795856)

AB

Angelica B.

University Intern

> "The strong analytics capabilities of Intercom enable data-driven decision-making by offering priceless insights into customer behavior."

[See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___4832803)

DM

Dale M.

Head of Product

> "Features are gated in a way that means you can't make a gradual increase as your customer base grows."

[See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___5026313)

JM

Jessica M.

Customer Service

> "It has allowed us to build a more personalized and engaging experience for our customers."

[See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___6637928)

DC

David C.

Vice President

> "It is quite expensive very others competitors out there"

[See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___6539563)

TB

Thomas B.

CEO

> "Furthermore, the ability to add-on features and functionality, such as WhatsApp integrate, was great to allow us to customize what we needed for our..."

[See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___4863167)

DM

Dale M.

Head of Product

> "Basic functionality is very expensive and we just can't justify the amount when there are other tools on the market with better functionality at..."

[See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___5026313)

Sofia B.

Head of Customer Success

> "Their AI tools and help center features are excellent, and everything feels incredibly intuitive."

[See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___6877496)

AW

Allison W.

Head of Customer Success

> "The Jira integration doesn't give enough visibility into what's happening in Jira as well."

[See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___6220986)

MV

Magdalena V.

Consultant

> "Real-time communication and delivering personalised customer interactions are unbeatable."

[See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___6365807)

VR

Verified Reviewer

Associate Product Manager

> "They recently increased the pricing very much right now. While the product is great, the price isn't a great fit for SMBs and midmarket companies."

[See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___6190648)

SE

Serena E.

Customer Support Manager

> "I love the rephrase AI options on conversations."

[See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___6865397)

IR

Igor R.

Customer Success Team Leader

> "Most of the functions seem to be minimal viable products (MVPs) rather than full-fledged features."

[See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___6075243)

JM

Jessica M.

IT Manager and Client Success Partner

> "I really appreciate how Intercom can be coupled with other platforms such as Salesforce and Zendesk, which allows me to communicate with clients in..."

[See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___4762770)

Dylan C.

Software Developer

> "The main issue we had with Intercom was that the pricing was a little steep, especially as a small business."

[See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___6087601)

MH

Michelle H.

Senior Project Manager

> "Using Intercom to log all of our communications has allowed us to work more efficiently, which has allowed us to serve our customers better."

[See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___6008102)

Emma B.

Senior Director Product Marketing

> "In addition to the holdup, additional issues have slowed down the operation of the customer support team."

[See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___4979129)

VR

Verified Reviewer

CTO and General Manager

> "Intercom has a ton of features that go from a simple chat bubble to interact with your users, to email marketing tools and AI bots."

[See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___6033702)

IR

Igor R.

Customer Success Team Leader

> "Specifically, the customer engagement options are either limited or not functioning properly."

[See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___6075243)

NW

Nolan W.

Head of Sales

> "It's incredibly easy to integrate directly into our product, and customers love and cite our rapid response time as one of the best features of our..."

[See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___6689391)

VR

Verified Reviewer

CEO

> "You need to pay for many features (in our case Survey add-on) and even then, they don't give you a full feature that you paid for but a limited..."

[See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___3725865)

EG

Emma G.

Head of Implementation

> "You don’t need a deep tech background to figure things out, which is a huge plus."

[See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___6772788)

AB

Angelica B.

University Intern

> "The price has been criticized by some customers as being too exorbitant in comparison to other options."

[See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___4832803)

[View Reviews](https://www.capterra.com/p/134347/Intercom/reviews/)

LB

Lucas B.

IT Service Desk Analyst

> "My overall experience with Dynamics 365 has been strong because it brings so many moving parts of a business into one connected platform, making it easier to see the full..."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7108165)

VR

Verified Reviewer

Analyst

> "Another limitation is the lack of functionality to clearly distinguish between a quick “hi/hello” phone call and a more meaningful business conversation - both tend to be..."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7092667)

LB

Lucas B.

IT Service Desk Analyst

> "One of the things I liked most about Dynamics 365 is how seamlessly it brings different business functions together—sales, service, finance, operations, and marketing all..."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7108165)

VR

Verified Reviewer

Analyst

> "The search function, in particular, doesn’t always work as expected, making it frustrating when you’re trying to quickly find contacts or information."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7092667)

VR

Verified Reviewer

Analyst

> "The campaign management features are very effective, especially for marketing events where it’s simple to track who subscribed, who attended, and understand the overall..."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7092667)

JS

Jack S.

Finance Director

> "It can feel heavy for teams that only need basic functionality."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7078372)

EW

Emma W.

Assistant Manager

> "The platform includes built-in analytics, AI-driven insights, predictive features (e.g., lead scoring, demand forecasting), and workflow/automation via the Power Platform."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7044966)

CD

Christian D.

Manager

> "Our experience has been mixed, mostly due to poor implementation partners. While I believe in the power of the software and its capabilities, it does not seem like it is an..."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6797528)

CT

Cameron T.

IT Service Desk Analyst

> "Dynamic's 365 is a very good customer relationship management tool that allows our business to be productive and organised, by allowing us to maintain essential contact..."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7102024)

MM

Musa M.

Software Developer

> "Additionally, the initial implementation and ongoing maintenance of Dynamics 365 can be expensive, especially for small and medium-sized enterprises with limited budgets."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6333176)

LB

Lucas B.

IT Service Desk Analyst

> "The platform also feels incredibly adaptable; whether you’re automating workflows, customizing dashboards, or integrating with other Microsoft apps, it gives you the..."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7108165)

EI

Eva I.

business process analyst

> "High customizability regrettably also means that design, development, implementation and testing take a huge amount of time."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6510120)

LB

Lucas B.

IT Service Desk Analyst

> "That unified approach means data flows naturally between teams, giving everyone a clearer picture of customers and processes without jumping between disconnected tools."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7108165)

EL

Evan L.

Regional Business Manager

> "The flow wasn't ideal, and you had to use Dynamics 365 Business Central to create quotes or invoices."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6400077)

VR

Verified Reviewer

Owner

> "Comprehensive CRM/ERP integration, powerful analytics, seamless Microsoft ecosystem connectivity, and customizable workflows boost efficiency."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6822383)

MJ

Monica J.

Financial Analyst

> "The application freezes many time. if you want to reverse entry you have to duplicate to zero out the entry"

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6417452)

Eric N.

CRM Consultant

> "Cheap CRM that is handy and integrates with the full suite of microsoft solutions which makes it pretty solid for small start-ups."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7109275)

MG

MARIE G.

Accountant

> "Bank recs used to take me 2-3 hours and after the last update it now takes me 8-12 hours."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6247481)

DH

Daniel H.

Developer

> "Gives a unified and familiar look and feel for all users which aids in the overall adoption of the product as you begin to add on modules or customization an existing one"

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6779808)

Junaid E.

National IT Manager

> "performance can sometimes lags if not optimized correctly."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7007687)

Matt S.

Activation Manager

> "I love that Dynamics 365 allows our team to utilize every single Microsoft tool we could ever need."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7067831)

RAL

ROSA ARLEIA L.

GERENTE

> "For smaller companies or those without previous experience with CRM/ERP platforms, the initial complexity of implementation and configuration can be challenging."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6373007)

AS

Ajay S.

Recruitment Manager

> "What I like most about Dynamics 365 is its seamless integration with other Microsoft products, powerful customization options, and ability to scale and adapt to a variety..."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6509656)

JK

Josie K.

Realtor

> "Had some security glitches and I was not able to easily retrieve my lost password and get into my account"

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6512807)

DT

Dolores T.

Teacher

> "Its integration with the Microsoft suite, customization options, and focus on practical application make it a powerful tool for teaching various business concepts."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6340974)

FARES H.

Accoutant

> "some features are hard to tinker with and It needs some customization for our need and sometime it gives us errors"

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6446830)

Gary F.

Owner

> "The seamless integration with other Microsoft applications and the ability to customize modules based on our specific requirements have enabled us to enhance productivity..."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6287433)

ZB

Zakaria B.

Sales rep

> "The interface can be unintuitive at times, requiring extra effort to navigate and customize."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6608807)

EM

Ezekiel M.

Systems Engineer

> "The ability to access and manage customer relationships, financials, and operations and human resources all within a single system greatly streamlined workflows and..."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6380953)

VR

Verified Reviewer

Marketing Manager CRM

> "It can be hard to finetune to specific needs and existing things require rework to business special needs."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6328571)

VR

Verified Reviewer

Power platform developer

> "Dynamics 365 include its seamless integration with other Microsoft products, such as Office 365, PowerApps, Power BI, which enhances overall productivity and collaboration..."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6366209)

EI

Eva I.

business process analyst

> "Additionally, bugs are frequent, and seem to appear and disappear in sync with Microsoft updates."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6510120)

SK

Shamsher K.

Vertical Head

> "Dynamics 365 has many outstanding features such as managing the entire sales cycle, from prospecting to closing deals, offering tools to provide excellent service and..."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6537206)

AV

Arihant V.

Senior Finance Executive

> "When they have to wait for a live representative, some consumers become disinterested in the product; worse, it's their only choice."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6293498)

MW

Mateja W.

Consultant

> "The seamless compatibility of Dynamics 365 with other Microsoft products, including Power BI, Azure, and Office 365 has benefits for real-time business information flow..."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6709934)

AB

Andrew B.

Used Parts Assistant Manager

> "Cost: For smaller businesses, the pricing may seem a bit high, especially when considering the full range of modules."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6492641)

MM

Musa M.

Software Developer

> "The integration of ERP and CRM capabilities allows managing sales, customer service, finance, and operations from a single, unified platform."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6333176)

DF

Denika F.

Customer service

> "The synching sometimes was off and made it different to find my saved stuff."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6589770)

DM

Deep M.

Owner

> "The customizable dashboards and robust reporting tools provide valuable insights, facilitating data-driven decision-making for improved performance and growth."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6290008)

PG

Phani G.

accounts manager

> "not user friendly every time-account name sort inputs to be precisely given and cannot be accessed at single place"

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6458223)

KM

Karl M.

CISO

> "The best part of MS Dynamics was its native integration with many other MS products such as DB Warehouse, Copilot, Azure products, etc."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6660356)

TY

Teresa Y.

Project Manager

> "Dynamics 365 is not a choice I would start with as they are outdated compared to other modern ERP softwares."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6572195)

DR

David R.

Innovation director

> "What I liked most about Dynamics 365 is its seamless integration with other Microsoft tools, especially Office 365 and Azure, which makes data sharing and automation across..."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6557060)

KA

Kalli A.

Instructor

> "Could be a little time consuming first couple of times you use."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6827742)

Mary E P.

Assistant Project Manage

> "The powerful CRM execution has enabled management and access to customer history and needs for better understanding and data management. And being specific about my..."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6274945)

VR

Verified Reviewer

designer

> "Solution costs can be somewhat steep, especially for small organizations."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6499667)

RR

Rachid R.

business development manager

> "It seamlessly connects with other Microsoft products like Office 365, Azure, and Power BI, which makes it a powerful tool for enhancing productivity and collaboration."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6592898)

SA

Steven A.

Multimedia Specialist

> "For a Real Estate business framework, I found that Agents had a steep learning curve and Dynamics365 did need a couple of meetings and troubleshooting to get agents used to..."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___4970518)

SS

Sophie S.

Operations Manager

> "Great CRM, especially for larger or more complicated businesses, with the capacity to create highly complex custom workflows and data storage and analytics."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6533988)

JrmC

Jérôme C.

Data analyst

> "The solution is light and not customizable enough"

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6573499)

IS

Intiaj S.

Owner

> "What I liked most about Dynamics 365 is its seamless integration with other Microsoft products, robust customization options, and powerful analytics tools, which together..."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6375800)

AL

Andre L.

Program Manager

> "First, the interface is a bit clunky and unorganized."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6240848)

MT

Mary T.

President

> "What I like most about Dynamics 365 is its seamless integration of ERP and CRM features, allowing for better coordination across business processes."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6620212)

SJ

Salvador J.

Merchant Service Respresentative

> "Sometimes locating a case or account can be difficult. When looking for a case, I cannot modify the "Date Created On" So I can see the latest case of the account."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___4718347)

SS

Sergio S.

Ports Operations Manager

> "Dynamics 365 enables the efficient processing and management of often highly customized B2B procurement processes."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6855752)

JA

Jaime A.

Owner

> "I am a very small oen employee business and the cost is too much for me at the moment"

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6370630)

Sebastian P.

Chief Marketing and Customer Experience

> "Dynamics 365 has many outstanding features such as managing the entire sales cycle, from prospecting to closing deals, offering tools to provide excellent service and..."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6511818)

AM

Andres M.

Research

> "sometimes their customer service is not that effective"

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6235260)

AS

Ajay S.

Recruitment Manager

> "My overall experience with Dynamics 365 has been positive due to its robust integration with Microsoft tools, flexibility in customization, and powerful automation..."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6509656)

RA

Rizwan A.

Development Manager

> "Dynamics 365 can be complex to navigate and configure, it may have high costs, and there are limitations to customization options"

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___4834212)

Hicham M.

Freelance Character Designer

> "Powerful and feature rich tool, especially with the fact that it integrates plenty of tools withing it that are pretty useful for team collaboration when needed."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6870765)

MW

Mateja W.

Consultant

> "This application does not become easy to use immediately after it is installed, and can be somewhat difficult to learn for those using it."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6709934)

BJC

Barbara Jessica C.

Marketer

> "I manage most of my business schedules, planning of events, calendars, emailing and so much more with this tool."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6359524)

AB

Aaron B.

Manufacturing Engineer

> "I have not migrate into new outlook because of this."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6829594)

VR

Verified Reviewer

Analyst

> "It streamlines processes, saves time, and helps everyone stay organised without feeling overly complicated."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7092667)

KC

Kajo C.

Ecom Exec

> "The learning curve is steep, especially if you aren't used to MS way of doing things."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6463828)

RK

Ritesh K.

freelancer

> "Microsoft software works natively with other applications, making integrations with externals in the same environment easy, such as calendar management."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6424779)

Lindsey Raye P.

Marketing Automation Specialist

> "The leads and contacts or opportunities are hard to connect"

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6296022)

Eric T.

Manager, Project Management Office

> "In the most recent iteration of D365, the integration of MS Teams to Project Operations is fantastic. "

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7059353)

MG

MARIE G.

Accountant

> "Very antiquated bank reconciliations and reporting."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6247481)

CD

Christian D.

Manager

> "I appreciate Microsoft's commitment to improvement in technology by integrating things like Teams and Copilot into our CRM workflow."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6797528)

JP

Jose P.

Senior Editos

> "There appears to be a disruption in the connection to our primary database, leading to inaccuracies in the data that have not been updated."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6050695)

VR

Verified Reviewer

DMV clerk

> "As a cloud based solution, I enjoy how you are able to organize and manage different business and customer relations."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6844346)

VR

Verified Reviewer

Principal

> "Understanding all the finer points of this software is tough—it gets difficult soon after you start using it."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6406125)

Eric T.

Manager, Project Management Office

> "This is a huge time saver for administrators when working with large pipelines of projects."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7059353)

JcN

John christian N.

Sales Executive Representative

> "Complexity of the system can be a bit overwhelming and time-consuming that ends up recruiting additional team to our organization just to focus more on ERP side."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___4733043)

Junaid E.

National IT Manager

> "Integration with Microsoft own products like Outlook, Teams and Power BI is seamless and boosts productivity."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7007687)

VR

Verified Reviewer

Health care administrator

> "Implementation could be complex without proper training and learning."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6418952)

Ahmed S.

Microsoft sales advocate

> "Easy to use and secures also helps us and prospects with a Microsoft eco friendly system and makes migration and documents very easy"

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7063554)

SE

Santiago E.

Coordinador de bodega

> "I consider the cost of one professional license is a bit expensive"

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6444023)

[View Reviews](https://www.capterra.com/p/157279/Dynamics-365/reviews/)

## User interface

4.51 (1,131)

[Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/)

4.37 (5,809)

## Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

### Features

Do these products fit your needs?

Prioritize real-user-identified key features according to your needs to find your best fit.

\--% Fit

vs

\--% Fit

AI Copilot

207

Important

Alerts/Escalation

150

Important

API

120

Important

Intercom

Top features

25/38

-   AI Copilot
-   Alerts/Escalation
-   API
-   Automated Routing
-   Autoresponders
-   Call Center Management
-   Chatbot
-   Collaboration Tools
-   Conversation Intelligence
-   CRM
-   Customer Portal
-   Customizable Fields
-   Dashboard
-   Data Security
-   Email Management
-   Gamification
-   Generative AI
-   Inbox Management
-   Interaction Tracking
-   IVR
-   Key Performance Indicators
-   Knowledge Base Management
-   Language Detection
-   Live Chat
-   Mobile Access
-   Multi-Channel Communication
-   Multiple Data Sources
-   Predictive Analytics
-   Queue Management
-   Real-Time Monitoring
-   Reporting & Statistics
-   Service Level Agreement (SLA) Management
-   Support Ticket Management
-   Surveys & Feedback
-   Task Automation
-   Third-Party Integrations
-   Video Chat
-   Voice Recognition

[See all features](https://www.capterra.com/p/134347/Intercom/#features)

Dynamics 365

12/38

-   AI Copilot
-   Alerts/Escalation
-   API
-   Automated Routing
-   Autoresponders
-   Call Center Management
-   Chatbot
-   Collaboration Tools
-   Conversation Intelligence
-   CRM
-   Customer Portal
-   Customizable Fields
-   Dashboard
-   Data Security
-   Email Management
-   Gamification
-   Generative AI
-   Inbox Management
-   Interaction Tracking
-   IVR
-   Key Performance Indicators
-   Knowledge Base Management
-   Language Detection
-   Live Chat
-   Mobile Access
-   Multi-Channel Communication
-   Multiple Data Sources
-   Predictive Analytics
-   Queue Management
-   Real-Time Monitoring
-   Reporting & Statistics
-   Service Level Agreement (SLA) Management
-   Support Ticket Management
-   Surveys & Feedback
-   Task Automation
-   Third-Party Integrations
-   Video Chat
-   Voice Recognition

[See all features](https://www.capterra.com/p/157279/Dynamics-365/#features)

### Recognition

No recognitions have been awarded to Intercom

No recognitions have been awarded to Dynamics 365

### Deployment & support

Intercom

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Dynamics 365

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

### Company Details

Intercom

-   By Intercom
-   Located in United States
-   Founded in 2011

Dynamics 365

-   By Microsoft
-   Located in United States
-   Founded in 1975

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[Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/)[4.37 (5,809)](https://www.capterra.com/p/157279/Dynamics-365/reviews/)

vs

[Odoo](https://www.capterra.com/p/135618/Odoo/) [4.21 (1,291)](https://www.capterra.com/p/135618/Odoo/reviews/)

$50/month

Price

$31.1/month

4.3

Features

4.2

4.1

Ease of Use

4.0

[View full comparison](https://www.capterra.com/compare/135618-157279/Odoo-vs-Dynamics-365)

[Intercom](https://www.capterra.com/p/134347/Intercom/)[4.51 (1,131)](https://www.capterra.com/p/134347/Intercom/reviews/)

vs

[Tidio](https://www.capterra.com/p/144040/Tidio-Chat/)[4.73 (590)](https://www.capterra.com/p/144040/Tidio-Chat/reviews/)

$39/month

Price

$0/month

4.4

Features

4.6

4.4

Ease of Use

4.7

[View full comparison](https://www.capterra.com/compare/134347-144040/Intercom-vs-Tidio-Chat)

[Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/)[4.37 (5,809)](https://www.capterra.com/p/157279/Dynamics-365/reviews/)

vs

[Asana](https://www.capterra.com/p/184581/Asana-PM/)[4.48 (13,544)](https://www.capterra.com/p/184581/Asana-PM/reviews/)

$50/month

Price

$10.99/month

4.3

Features

4.4

4.1

Ease of Use

4.4

[View full comparison](https://www.capterra.com/compare/157279-184581/Dynamics-365-vs-Asana-PM)