--- title: "Freshchat Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Freshchat Software - reviews, pricing plans, popular comparisons to other Live Chat products and more." source_url: "https://www.capterra.com/p/158117/Freshchat/" page_type: "product" language: "en" --- # Freshchat Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 17, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Freshchat ## What is Freshchat? Freshchat is the modern messaging solution that delivers effortless customer service for the digital-first customer by bringing together artificial and human intelligence across messaging channels. With the world moving towards contactless service, customers expect on-demand, personalised support on familiar channels that are easily accessible. This is where businesses use Freshchat's powerful messaging platform to service their customers on various digital channels using a blend of automation ## What is Freshchat used for? [Live Chat](https://www.capterra.com/live-chat-software/)[Chatbot](https://www.capterra.com/chatbot-software/)[Customer Service](https://www.capterra.com/customer-service-software/) Top alternative Featured Overall rating Based on 164 user reviews Reviews sentiment Positive 84% Neutral 10% Negative 6% Starting price ₹1799 Per User, Per Month Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Freshchat?[Manage this product listing](https://www.g2.com/products/freshworks-freshchat/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Freshchat 4.2 (164) VS. [4.7 (1,789)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting Price ₹1799 Per User, Per Month Starting Price $15 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.3 (162) Ease Of Use 4.6 (22,764) Value For Money 4.1 (141) Value For Money 4.6 (15,320) Customer Service 4.0 (144) Customer Service 4.7 (13,577) ## Freshchat alternatives [4.4 (4,092)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting price $115.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [4.5 (3,481)](https://www.capterra.com/p/124981/Freshdesk/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.5 (830)](https://www.capterra.com/p/136189/Salesforce/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars [4.7 (32)](https://www.capterra.com/p/10031687/Text/#reviews) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/158117/Freshchat/alternatives/) ## FAQs about Freshchat Overview ### What problems does Freshchat solve? Freshchat solves fragmented customer conversations, repetitive support questions, and slow handoffs by unifying web, mobile, WhatsApp, and social chats in one inbox, with routing, canned replies, and chatbots. Support teams, sales teams, supervisors, and growing multi-agent organizations use it to reduce manual triage, maintain conversation history, and speed responses. Answer based on 128 reviews Overview ### Which roles and teams benefit most from Freshchat? Freshchat is most used by customer support teams, software and IT professionals, and business leaders such as founders, CEOs, and directors. Support and success teams use it to manage conversations and resolve issues quickly, while technical teams handle integrations and workflows. Marketing, sales, and analysts use it to engage leads and track service performance. Answer based on 147 reviews Overview ### What company size and industries is Freshchat built for? Freshchat is built primarily for small businesses, which account for 68% of reviewers, especially Computer Software companies at 20%. It targets customer support teams at SaaS and eCommerce companies with up to 50 members, while also serving Enterprise organizations at 22%, Information Technology and Services at 17%, and Retail at 5%. Answer based on 152 reviews Features and Usability ### What are the key features of Freshchat? Freshchat includes core messaging features like live chat, chatbots, canned responses, and support ticket management. Differentiating capabilities include multichannel communication across web, mobile, WhatsApp, and social messaging, plus automated routing, AI Copilot, and integrations with Freshdesk and other third-party tools. Dashboards, chat history, and reporting support team oversight. Answer based on 109 reviews Pricing ### How much does it cost and what fees or limitations are included? Freshchat offers a free plan for up to 10 agents, plus a free trial, with paid Growth, Pro, and Enterprise plans at ₹1799, 4799, and 69 per user/month. Reviewers often call pricing affordable and good value, but note the free plan is limited and higher tiers or integrations can feel expensive. Answer based on 34 reviews Integrations ### Which third-party tools and platforms does Freshchat integrate with? Freshchat integrates with Freshdesk and Freshsales most often in reviewer feedback, and it also connects to Slack, Shopify, Stripe, Pipedrive, Calendly, and Meta for Business. Official listings show 17 third-party integrations, covering help desk, CRM, messaging, ecommerce, scheduling, and payments. Answer based on 49 reviews Getting Started and Support ### What training and onboarding options does Freshchat offer? Freshchat provides live online training and documentation to help teams get started. Live online sessions support guided setup and direct instruction, while documentation offers written reference material for self-paced learning and feature lookup. Answer based on 5 reviews Getting Started and Support ### What customer support options does Freshchat offer, and how do users rate the experience? Freshchat offers email/help desk, FAQ/forum, knowledge base, phone support, and 24/7 live rep assistance. User experience with support is mixed: many describe the team as helpful, knowledgeable, and quick to resolve setup issues, while others report slow replies, weak follow-through, billing frustrations, and inconsistent troubleshooting. Answer based on 51 reviews Chat and chatbots ### How well does Freshchat handle chat and chatbot support? Freshchat handles everyday customer chat well with a clean inbox, routing, and basic automation that help teams reply faster. Support teams and growing businesses value the easy setup, shared visibility, and multichannel messaging, though advanced chatbot flows, AI depth, customization, and large-scale reliability can feel limited for complex operations. Answer based on 109 reviews ## Who uses Freshchat? Based on Capterra reviews from the past 6 years Talk to a software expert to get a free software list tailored to your business needs ## Features AI summary Based on 6,967 Live Chat reviews Capterra data shows that buyers of live chat software rank the following features as their top priorities: - **Chat/Messaging** (**54%** of reviewers rated this feature as critical) - **Real-Time Notifications** (**51%**) - **Multi-Channel Communication** (**44%**) Freshchat supports all three features that reviewers rate highest: **Chat/Messaging**, **Real-Time Notifications**, and **Multi-Channel Communication**. Together, these capabilities help businesses respond faster, manage conversations across channels, and keep customer interactions organized, allowing teams to deliver timely support and improve the overall service experience. Chat/Messaging 4.7 (21) 95.24% of 21 reviewers that rated this feature as important or highly important Communicate using direct chat or messages within the system Real-Time Notifications 4.1 (10) 80.00% of 10 reviewers that rated this feature as important or highly important Notifications that are delivered to users as soon as an event occurs Multi-Channel Communication 4.7 (23) 82.61% of 23 reviewers that rated this feature as important or highly important Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Mobile Access 4.2 (32) 78.13% of 32 reviewers that rated this feature as important or highly important Access software remotely via mobile devices Transcripts/Chat History 4.5 (15) 60.00% of 15 reviewers that rated this feature as important or highly important View messages sent by both parties during the chat conversation Real-time Consumer-facing Chat 4.4 (35) 74.29% of 35 reviewers that rated this feature as important or highly important Engage in direct, instant messaging with consumers Freshchat 65 features Dashboard to view the status of ongoing processes, identify current incidents and track past activities A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users Software program that continuously adjusts its behavior based on observed data Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Analyze data and automatically generate insights using AI/ML technologies Automatic reply functionality for incoming messages Tickets are automatically assigned to specific agents based on predefined rules Create and automatically send premade copy in response to customer messages Shortcuts for inputting frequently used messages Communicate using direct chat or messages within the system AI-based platform which conducts a conversation via auditory or textual methods Assemble applications and bots from pre-made building blocks without having to write software code or knowing a programming language Provides a channel for team members to share AI models, media files, communicate, and work together Manage and track all internal and external communication conducted via calls, email, text, or chat Interprets what a user is doing based on context and helps guide them through the process. Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Ability to communicate to customers through at least one channel such as email, live chat, phone, or social media. Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. Access previous interactions or concerns to maintain customer relationships Provide online support for your customers through live chat or help desk functionality Add customized logos and colors to align with company branding Pre-designed layouts that can be customized to match preferences and requirements Assembly of graphs and charts for visualizing and tracking statistics/metrics Assemble applications and processes by dragging over and arranging pre-built components Monitor and track what your employees are doing Public or private sharing of digital files such as documents, audio/video, images, and more Move files across different systems or networks Geographic location of visitors determines behavior of the software Helps understand a user's intentions/actions Track interaction history by documenting conversations for contacts Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support Identify different languages Ability to chat online in real time Access software remotely via mobile devices Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Manage and support multiple languages Process and analyze human language in text or audio form Form to collect visitor contact information when live chat isn't available Send personal messages to clients or attendees A set of indicators that tracks the performance of networks, applications, systems, teams, etc. Existing bot models for AI-based tools commonly used for auditory and textual conversation methods Copy on the page or chat window encouraging the user to engage with the chat option See options for potential search queries within the system Analyze and gain insights into data in real-time Engage in direct, instant messaging with consumers Send and receive messages in real-time via an online communication channel Receive data and information in real time Active monitoring of systems, applications, or networks Notifications that are delivered to users as soon as an event occurs Access work applications remotely, for when working away from the office and/or traveling Provide support to your customers and employees remotely over a shared network Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Search and filter data across systems to locate required information by entering keywords or certain criteria Allow users to access multiple services after entering their login credentials once Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access Allow customers/users to submit support queries and service requests Gauge satisfaction and receive information for improvement and success Create, manage and track all task activities and progression Set up connections to third-party platforms to improve business processes Identify and track locations and time zones of your collaborators to enable productive scheduling and cooperation View messages sent by both parties during the chat conversation Transfer queries and organize messages between agents Streamlining repetitive tasks and activities through automated and predefined workflows Get Advice We can help you find the software with the features you need. Features 4.1 (162) 4.1 Based on 162 reviews ## Pricing Value for money 4.1 (141) Free Trial Free Version [View pricing plan details](https://www.capterra.com/p/158117/Freshchat/pricing/) Growth ₹1,799 Per User,Per Month It includes: - 100k MUV/Agent - Assignment Rules - Basic Dashboard - Business Hours (Global) - Canned Responses - Conversations Overview Report - Facebook Messenger Files - Faqs - Marketplace (App Store) - Offline Experience - Priority Inbox - Private Notes - Up to 2000 Bot Sessions/Month FREE - User Events & Timeline - User Segmentation Pro ₹4,799 Per User,Per Month It includes: - 300k MUV/Agent - Advanced Automations - Advanced Dashboard - Agent Availability Report - Apple Business Chat - Auto-Resolve - Business Hours (by Groups) - Co-Browsing - Conversation Apis - CSAT Survey and Report - Intelliassign - Live Translate - Roles and Permissions - Team Performance Report - Up to 3000 Bot Sessions/Month FREE - Whatsapp Business POPULAR Enterprise ₹69.00 Per User,Per Month It includes: - 400k MUV/Agent - Allowed Domains - Allowed Ips - Up to 5000 Bot Sessions/Month FREE - User Authentication(JWT) Value for money 4.1 (141) 4.1 Based on 141 reviews ## Integrations [ Slack](https://www.capterra.com/p/135003/Slack/)[ TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)[ Shopify](https://www.capterra.com/p/83891/Shopify/)[ Calendly](https://www.capterra.com/p/148036/Calendly/)[ Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[ Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[ Stripe](https://www.capterra.com/p/123889/Stripe/)[ Pipedrive](https://www.capterra.com/p/132666/Pipedrive/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.0 (144) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.0 (144) 4.0 Based on 144 reviews ## User reviews Overall rating 4.2 Based on 164 reviews Filter by rating 5(73) 4(65) 3(16) 2(4) 1(6) Mentioned topic Sorted by most recent AN Anonymous User Senior Associate Consultant Information Technology and Services ### "Freshchat review" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 3.0 3.0 Likelihood to Recommend 8/10 September 23, 2026 Pros Freshchat is quite useful, especially if you’re already part of Freshworks ecosystem. I like that conversations can be managed from one place, and the integrations make things easier when everything is set up properly. Cons The initial setup can take a bit of effort though, and some integrations takes time as they are bit complex Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Siddaiah V. Lead Engineer Aviation & Aerospace ### "Review of FreshChat" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 7/10 September 23, 2026 Pros What I like most about Freshchat is the automation. The chatbot can take care of common questions, which saves us time from answering the same queries repeatedly. Cons On the other hand, setting up complex automations isn’t always straightforward, and it does take time for a new user to set up these automations. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Naga Venkata Sivaram A. Responsible AI Analyst Information Technology and Services ### "Review of freshchat" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 September 23, 2026 Pros I have been using Freshchat for handling Client Communication. Overall, it’s pretty easy to work with,the interface is simple, and assigning tasks/chats to the right persons or teams is very convenient. Cons The only thing I find little bit difficult is some of the advanced settings. These settings take time to understand. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Sai Venkat L. Data Specialist Information Technology and Services ### "Freshchat review" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 September 22, 2026 Pros Freshchat has simple workflows, decent AI chat tools, and plays well with other apps — it fits right in next to Freshdesk in the Freshworks lineup. What I like most is the omnichannel inbox. It pulls every conversation, from every channel, into one place, so nothing gets missed and I can reply fast no matter where a client reaches out. Cons Freshchat's reporting feels pretty limited compared to other platforms. It is also missing the advanced communication and automation features bigger support teams need. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Durga K. Software engineer Information Technology and Services ### "Freshchat review" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 September 22, 2026 Pros Live chat is the best part of using Freshchat: replies are quicker, customers notice, and its Freshdesk and Freshservice integration lets me turn a chat into a ticket in seconds. Cons Freshchat's integrations glitch out sometimes, which has caused us to miss closing tickets and respond late to customers. On top of that, the reporting is pretty limited we need more customizable, in-depth analytics to actually track performance and pull out useful insights. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Eswara Rao K. Senior Application software engineer Information Technology and Services ### "Freshchat review " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 September 21, 2026 Pros Freshchat is clean and easy to pick up, so new teammates can start handling chats with almost no training.My favorite part is the single inbox. Every channel lands in one place, so nothing slips through the cracks and I can reply fast, wherever a client reaches out. Cons Freshchat's reporting is pretty limited next to other platforms. I need more customizable, in-depth analytics to measure performance and share real insights. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. samala V. Accounting and securities associate Accounting ### "Vamshi’s first fresh chat review " 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 September 20, 2026 Pros Freshchat’s omnichannel capability is a major plus for me because it consolidates messages from every communication channel into a single inbox. It gives me complete visibility over client conversations in one place, ensuring no inquiry slips through the cracks and allowing me to respond quickly and consistently, no matter where a client reaches out Cons Freshchat’s reporting feels fairly limited compared to other platforms. To properly measure performance and share meaningful insights, I really need more customizable, in-depth analytics Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Brijesh A. Tax consultant Accounting ### "Brijesh Freshchat review" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 September 20, 2026 Pros Freshchat integrates smoothly with Freshdesk and Freshservice, allowing me to convert an incoming query into a ticket within seconds. Cons Compared to platforms like Zendesk and Salesforce, Freshchat’s routing feels pretty basic. It gives me much less flexibility to automatically route messages based on things like skill set, agent availability, or priority level Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Suchith K. Technical writer Information Technology and Services ### "Freshchat Review by Suchith" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 September 20, 2026 Pros Freshchat's interface is clean and uncluttered, so new team members pick it up quickly and can start handling conversations with very little training. Setup is just as painless: we connected our website and other channels within a short time, without needing technical help. Cons After evaluating Freshchat, I found that its customization options are quite limited, making it difficult to align the platform with workflows, and customer experience standards. On top of that, the extra fees are being charged for connecting Meta channels Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Likhitha M. Senior process executive Computer Software ### "Freshchat Review " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 September 17, 2026 Pros The inbox is well organized, making it easy for agents to juggle multiple chats without feeling overwhelmed. Workflows are straightforward, the AI chat features are handy, and it integrates well with other apps plus it fits neatly into the Freshworks ecosystem alongside Freshdesk. Cons The interface can lag during busy hours, and chat notifications sometimes come in late — both hurt the experience for support agents. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. [View all Reviews](https://www.capterra.com/p/158117/Freshchat/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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