# Compare Intercom vs WhatsApp 2026 | Capterra > Unsure of what to choose? Check Capterra to compare Intercom and WhatsApp based on pricing, features, product details, and verified reviews. Source: https://www.capterra.com/compare/134347-180345/Intercom-vs-WhatsApp --- # Intercom vs WhatsApp Features and Cost Comparison Last updated April 20th, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: IntercomWhatsApp2/4 selected [Intercom](https://www.capterra.com/p/134347/Intercom/)[4.5 (1,133)](https://www.capterra.com/p/134347/Intercom/reviews/) [WhatsApp](https://www.capterra.com/p/180345/WhatsApp/)[4.7 (16,354)](https://www.capterra.com/p/180345/WhatsApp/reviews/) [## Intercom](https://www.capterra.com/p/134347/Intercom/)[4.5 (1,133)](https://www.capterra.com/p/134347/Intercom/reviews/) Starting Price $39.00/month Value-for-Money 4 Functionality 4.4 Ease of Use 4.4 Customer Service 4.3 Reviews Sentiment Based on [1,133 reviews](#user-reviews) Positive 1,023 Neutral 74 Negative 36 [## WhatsApp](https://www.capterra.com/p/180345/WhatsApp/)[4.7 (16,354)](https://www.capterra.com/p/180345/WhatsApp/reviews/) Starting Price Contact vendor Value-for-Money 4.7 Functionality 4.6 Ease of Use 4.8 Customer Service 4.3 Reviews Sentiment Based on [16,354 reviews](#user-reviews) Positive 15,667 Neutral 573 Negative 114 ## Send this comparison chart to my inbox ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. ## Summary * * * Key features rated by users Features selected based on 6,721 reviews from live chat software users. about the Fit Score methodology. Fit Score methodology Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about. If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology 77%Fit High performer Feature ratings Single Sign On 3.7 Chat/Messaging 4.6 Real-Time Notifications 4.4 Real-Time Monitoring 3.7 Mobile Access 4.3 99%Fit Missing features Feature ratings Single Sign On NA Chat/Messaging 4.8 Real-Time Notifications 4.7 Real-Time Monitoring NA Mobile Access 4.8 User satisfaction User satisfaction 4.5 User reviews[1,133](https://www.capterra.com/p/134347/Intercom/reviews/) Ease of use 4.4 Functionality 4.4 Value for money 4.0 Customer support 4.3 User satisfaction 4.7 User reviews[16,354](https://www.capterra.com/p/180345/WhatsApp/reviews/) Ease of use 4.8 Functionality 4.6 Value for money 4.7 Customer support 4.3 Price starts from Price starts from $39Per User, Per Month - Free version - Free trial Price starts from \-- - Free version - Free trial Best for Best for Intercom is used by customer service departments, support teams, customer experience managers, and businesses with high-volume customer inquiries. Best for WhatsApp is used by customer service departments, marketing teams, sales organizations, e-commerce companies, banks, retailers, and businesses seeking to engage customers at scale. ## User reviews Pros & cons CM Christopher M. Content Marketer > "I also like the ability to tag customers who report bugs or request features and send them an update email when we push a release that matches what..." [See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___6809084) Rael D. Head of Support > "Our support team has established operating hours, and so if someone works outside of those hours, we don't want to give our customers the..." [See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___6873188) DAVIS O. Customer Support Team Lead. > "The live chat is fast and responsive, and the ability to see user activity in real time adds a layer of context that makes support feel proactive..." [See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___6877432) AZ Anastasia Z. Customer Support Manager > "at the moment there is no solution to register a japanese phone number because of the inflexibility of the provider. why hasn't a new provider been..." [See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___6852377) GM Gustavo M. Manager > "What I like most about Intercom is its ability to combine multiple customer service, marketing and sales tools into one platform, making direct..." [See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___6537958) RG Rafael G. Analyst > "Intercom doesn't offer as many integration options and some of their competitors. Because of that, one has to navigate through several tabs or..." [See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___6510040) AA Aditya A. Customer Service Representative > "I like the live chat in Intercom, which allows me to respond to customer queries in real time and see their details in one spot." [See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___6780595) AH Anna H. Litigation consulting > "It may be hard to substantiate using if you are a small business considering the cost." [See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___7074823) TA Tim A. Strategic Operations Director > "We see better engagement and quicker resolution times when providers or partners need clarification especially as it relates to dosing guidelines..." [See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___6850466) SS Steve S. Customer Service Platform Manager > "We've switched from Zendesk so there a couple of things that Intercom hasn't quite caught up to speed with Zendesk for like nested attributes, a..." [See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___6793708) Sofia B. Head of Customer Success > "From transparent, clear pricing to a sleek product that feels native to our app (even though we haven’t fully leveraged it) they are, in my..." [See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___6877496) RM Rick M. Account Manager > "The problem is that Intercom is not interested in providing customer service, so you will only get as far as their knowledge base and what their AI..." [See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___6551924) Victor D. Support, Analyst, QA > "The customisation options, workflows/rules and the integrations truly help to make Intercom your own." [See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___6876294) NW Nolan W. Head of Sales > "As a result, if there isn't an established practice, Support requests can be marked as Spam, which drives down our NPS." [See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___6689391) Marc G. Director > "Fin can handle complex customer queries using natural language, significantly reducing the workload on support teams." [See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___6882349) JL Jason L. software engineer > "the fee for intercom is bit high, for the ai answer, it charge $1 per answer, it's very expensive comparing to other ai tool" [See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___6695223) XB Xenia B. Marketing Manager > "The variety of tools, the easy creation/navigation/use of segments, the customer service and how easy it is to find answers to any questions you..." [See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___6845929) DK Deniz K. Senior Manager Customer Care > "It does require a lot of fine tunning to get a report you wish to have and that's very limiting." [See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___6879146) HR Henrik R. IT and support > "Intercom’s AI functionality is truly impressive — it makes customer interactions smarter and more efficient right out of the box." [See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___6819224) CC Cyrus C. Creative Content Manager > "Intercom is a very well made tool with lots of capabilities, but we often found it just set us up for failure as our customers would be upset by..." [See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___6758748) SE Sean E. Client Services Manager > "It also enables us to use AI to give tailored automatic responses to requests." [See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___6843011) SE Sean E. Client Services Manager > "It can take quite a long time to get to grips with all the features and to use the software correctly." [See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___6843011) CM Christopher M. Content Marketer > "I like the ability to save standard messages for various repeated support chats." [See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___6809084) HT Haruki T. Sr. ADR > "While the automation of repetitive tasks is great, the messaging sometimes is a bit off or sounds robotic." [See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___6662231) AP Aleksandra P. Marketing Specialist > "What I really enjoy about Intercom is that I can reply instantly right on our website, so I don’t have to deal with multiple logins or emails." [See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___6720224) MA Mark A. CTO > "Email Sales Ninja back pointing out we clearly didn't ask for all the minimum commitments on pay as you go messages." [See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___6795856) HR Henrik R. IT and support > "The intuitive interface allows for complex automation without requiring deep technical knowledge, which is a huge plus." [See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___6819224) MA Mark A. CTO > "Changing support systems is hard, so think long and hard if you're willing to deal with a commission obsessed sales team." [See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___6795856) Carrie B. Workforce Analyst > "Intercom was easy to navigate from the end user standpoint, and it was easy overall to monitor from the WFM RTA perspective." [See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___7078878) VD Veronica D. Administrator > "One thing I dont like much is the fact that you cant block team mates from closing messages." [See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___6763493) SB Samuel B. CTO > "It allows us to automate personalized messages, making our interactions feel more human while saving time." [See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___6510694) VR Verified Reviewer Software QA Manager > "It can also double up on some things like support ticket tracking and then doesn't play well with other software if you are already migrated into..." [See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___5048752) IW Isla W. Customer Support Lead > "It really helps our team stay organised and respond faster." [See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___7129060) AS Arjan S. CEO > "I feel its a bit too expensive for early stage companies although they offer a generous discount." [See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___6593194) DK Deniz K. Senior Manager Customer Care > "Love Intercom, apart from the reports the ease to optimise Fin, help articles and workflows is great." [See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___6879146) MA Mark A. CTO > "Working with the sales team is like walking onto a used car lot in a shady part of town." [See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___6795856) SON Sheila Olivia N. International Relations Officer > "I like the AI FIN module which is faster in processing resolutions to customers and also the pricing of intercom is easier" [See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___6446602) VR Verified Reviewer Support manager > "The support is very low quality during emergency situations, so it is not a dependable tool for teams offering live customer support." [See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___5072804) MA Marie A. Customer Support Agent > "The intercom has enabled us to manage more customer conversations better." [See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___6843215) SG Shawn G. Manager, Digital Customer Experience > "First response time = Avg Wait, Response Time = Avg Hold, Time to Close = Handle Time). Once you start working with multiple Teams, the reporting..." [See full review](https://www.capterra.com/p/134347/Intercom/#SoftwareAdvice___4848472) JM Joseph M. Customer Concierge > "Messaging is very secured that only the intended recipients can open the messages." [See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___7014862) IR Igor R. Customer Success Team Leader > "Additionally, the UI lacks coherence, for instance, the dark mode is only available in the inbox and not in other sections." [See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___6075243) Pedro A. Marketing & Growth Ops > "Live chat & Chatbot features to do both support and automations (And the use of AI);- Help / Q&A Forums with all the questions and answers our..." [See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___5073115) Joseph P. Marketing Manager > "Can be a bit pricey when you have a very small team" [See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___6493819) AB Angelica B. University Intern > "A strong platform for consumer communication, Intercom has a lot of functions. Because of its real-time chat capabilities, businesses can interact..." [See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___4832803) EA Elise A. Patient Navigator > "Another downside is how overwhelming and difficult it can be to begin using." [See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___6570892) MV Magdalena V. Consultant > "Knowledge base is easy to search in and content can be made in engaging manner, meaning your customer support specialists will have time to resolve..." [See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___6365807) AB Angelica B. University Intern > "Furthermore, setting up and modifying some complex features could call for technical know-how or support, which could be difficult for individuals..." [See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___4832803) JM Jessica M. Customer Service > "Intercom has been an indispensable tool for managing our customer relationships and helping them grow." [See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___6637928) Jacob C. Head of Customer Success > "Additionally, the ticketing solution seems like an afterthought." [See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___6299687) NW Nolan W. Head of Sales > "It solves the main need of our business, which is to provide continued and fast support for our users." [See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___6689391) VR Verified Reviewer Software Engineer > "However, they can work on improving their customer service, as when I got stuck in installation/setup, their replies to the tickets were quite..." [See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___4366983) EG Emma G. Head of Implementation > "Intercom has allowed us to provide best in class support to our customers with ease." [See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___6772788) TA Tahsim A. Engineering lead > "Intercom's functionalities are limited to Live Support and fall behind on other forms of Support and Help Center." [See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___4838766) Lillian G. Human Resources Generalist > "Streamlining the process of submitting and responding to tickets, and developing automated tools to streamline and simplify our daily lives." [See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___4962721) AM Allison M. Director of Training > "Pricing structure is very challenging to understand." [See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___6431171) Rahul B. Cofounder/CTO > "Intercom is a comprehensive suite of all applications you would need for support management, from live chat to help desk and ticket management." [See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___4987732) DM Dale M. Head of Product > "Features are gated in a way that means you can't make a gradual increase as your customer base grows." [See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___5026313) AB Angelica B. University Intern > "The strong analytics capabilities of Intercom enable data-driven decision-making by offering priceless insights into customer behavior." [See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___4832803) DC David C. Vice President > "It is quite expensive very others competitors out there" [See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___6539563) JM Jessica M. Customer Service > "It has allowed us to build a more personalized and engaging experience for our customers." [See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___6637928) DM Dale M. Head of Product > "Basic functionality is very expensive and we just can't justify the amount when there are other tools on the market with better functionality at..." [See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___5026313) TB Thomas B. CEO > "Furthermore, the ability to add-on features and functionality, such as WhatsApp integrate, was great to allow us to customize what we needed for..." [See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___4863167) AW Allison W. Head of Customer Success > "The Jira integration doesn't give enough visibility into what's happening in Jira as well." [See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___6220986) Sofia B. Head of Customer Success > "Their AI tools and help center features are excellent, and everything feels incredibly intuitive." [See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___6877496) VR Verified Reviewer Associate Product Manager > "They recently increased the pricing very much right now. While the product is great, the price isn't a great fit for SMBs and midmarket companies." [See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___6190648) MV Magdalena V. Consultant > "Real-time communication and delivering personalised customer interactions are unbeatable." [See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___6365807) IR Igor R. Customer Success Team Leader > "Most of the functions seem to be minimal viable products (MVPs) rather than full-fledged features." [See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___6075243) SE Serena E. Customer Support Manager > "I love the rephrase AI options on conversations." [See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___6865397) Dylan C. Software Developer > "The main issue we had with Intercom was that the pricing was a little steep, especially as a small business." [See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___6087601) MH Michelle H. Senior Project Manager > "Using Intercom to log all of our communications has allowed us to work more efficiently, which has allowed us to serve our customers better." [See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___6008102) Emma B. Senior Director Product Marketing > "In addition to the holdup, additional issues have slowed down the operation of the customer support team." [See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___4979129) VR Verified Reviewer CTO and General Manager > "Intercom has a ton of features that go from a simple chat bubble to interact with your users, to email marketing tools and AI bots." [See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___6033702) IR Igor R. Customer Success Team Leader > "Specifically, the customer engagement options are either limited or not functioning properly." [See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___6075243) NW Nolan W. Head of Sales > "It's incredibly easy to integrate directly into our product, and customers love and cite our rapid response time as one of the best features of our..." [See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___6689391) VR Verified Reviewer CEO > "You need to pay for many features (in our case Survey add-on) and even then, they don't give you a full feature that you paid for but a limited..." [See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___3725865) VR Verified Reviewer Patient Care Advocate > "The AI co-pilot is also very handy making us handle fewer chats." [See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___6632707) AB Angelica B. University Intern > "The price has been criticized by some customers as being too exorbitant in comparison to other options." [See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___4832803) VR Verified Reviewer Director > "Its seamless integration with our CRM and various tools positions it as a central hub for all our customer communication needs." [See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___6024164) VR Verified Reviewer Support manager > "During major outages, which are far from uncommon, it is impossible to reach anyone." [See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___5072804) [View Reviews](https://www.capterra.com/p/134347/Intercom/reviews/) Maragaret L. Owner > "I enjoy using it for personal, but I also receive business notifications for my software updates, for new art masterclasses available and for keeping in touch with people outside..." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7077974) VR Verified Reviewer IT Service Desk Analyst > "It also relies heavily on a stable internet connection, so calls and messages can be unreliable in low‑signal areas, and the app can take up a lot of storage over time as photos..." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7101164) Michael Z. Owner > "The call quality is solid, messages are delivered quickly, and features like voice notes, group chats, and media sharing make everyday communication convenient. While it’s not the..." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7137312) VR Verified Reviewer Team Lead > "Being a simple chat app means there's no plugin ecosystem, no third party modules and no way to meaningfully extend the core interface (Unless reviewing business API's, which..." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7131246) CT Cameron T. IT Service Desk Analyst > "Whats App is a great messaging tool for use within the workplace for collaborative efforts or for personal use, providing lots of great services like texts, video calls and the..." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7105479) Zeeshan N. Site Executive Officer > "Its lack of ability to control , scams, phishing attempts and the spread of misinformation , especially in large Group Chats." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7061925) Eromal R. Network Senior Operations Specialist Americas > "I appreciate that it functions as a comprehensive, centralized communications hub—it simplifies my daily life to have reliable international messaging, high-quality voice calls,..." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7109162) VR Verified Reviewer Software Engineer > "Another downside is that it can take up a lot of storage over time, especially with frequent media sharing in chats and groups." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7143429) VR Verified Reviewer Team Lead > "It hosts a standardised library of media (Gifs, emojis, etc) that maps across to most platforms (apple, android, microsoft) universally." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7131246) AG Amita G. Learning and Development Coordinator > "That you cannot send messages or receive them if you don't have internet connection. When photos are send, I dislike the fact that the picture quality is reduced." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7097026) VR Verified Reviewer Software Engineer > "It is especially useful for quick conversations and group chats, and it rarely requires any effort to figure out how things work. Despite a few small issues like storage usage or..." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7143429) SM Shriya M. Assistant Trainee > "Also, media like photos and videos can quickly take up a lot of storage, and the backup/restore process isn’t always smooth." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7119822) JEP Jennifer Elizabeth P. Backend Developer > "The new screen sharing during a video call has been one of the greatest features ever, it reduce a lot of stress during call for me." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7120321) VR Verified Reviewer Computer Engineer > "Also, backups are not always fully encrypted, and some updates introduce changes that may affect performance or privacy concerns due to its connection with Meta." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7088622) Eromal R. Network Senior Operations Specialist Americas > "Finally, the ability to quickly share different media types (photos, documents, contacts, locations) is very well integrated and dependable." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7109162) MGB Mary Grace B. Dance Instructor > "Sometimes I find it hard to make a group chat with people who are not in my contacts, if there was a way to search someone's name without having them saved that might help?" [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7088747) IA Islam A. free lancer > "it is amazing application help me to being in touch with all people and i can send a voice notes and typing to my friends and i can know my friends news and i wanted to hear about..." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___6829307) Maisie C. owner > "What I do not like is the uncertainty of if the other party received their message, and the poor notifications on my phone whenever their response was received" [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7132363) Bishal S. relationship manager > "rich media sharing, dependable group chats,robust end to end encryption for privacy, free, world wide communication." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7076862) Kian K. Sales Manager > "Sometimes we get logged out from the sales teams side, and it's a hassle to have to scan the login from the main user everytime, however CRM stays connected." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7054041) Kian K. Sales Manager > "We have also been able to use the Whatsapp Business API to have the whatsapp available for each relevant person in the company via our CRM aswell." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7054041) Ragupathy S. Freelancer > "The biggest issue is image compression. When I send a photo, the quality gets reduced significantly." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7060077) JA Jess A. Creative designer. > "I like the video calls and the group chats too which allow to send messages to multiple people at the same time" [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7075716) TQ Tom Q. PSM > "I work in a telecoms environment, and the number of customers I have coming in complaining of a button they can’t remove is more than I could imagine." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7071389) Kassidy K. Chiropractor > "I love that it allows different group messages to allow team members to be involved in message threads that are applicable to them." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7095990) TW Therrin W. Tutor > "Notifications can feel overwhelming, backup options are confusing, and privacy settings take effort to find at times no." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7102377) TP Tomica P. Supervisor > "It allows me to create as many group chats as possible and keep all the information within them." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7127782) CR Cort R. Data Analyst > "Some limited functionality with group messaging and integration with data products limits it at times." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7132978) Bliss B. Administrative assistant Creative > "What I like most is that all you need is an internet connection and you can chat , video call, or voice call anyone, anywhere It's an incredible value for money." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7087498) SB Sachita B. QA tester > "Internets is needed for using WhatsApp so some users find the cost of the internet data required to use this app is more expensive." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7045806) RA Rama A. Freelance Graphic Designer > "Messages are fast, voice and video calls run smoothly, and group chats help me centralize discussions with different teams." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7057845) MW Mauricio W. Senior Sales Executive at WhiteWater, Inc. > "Information gets buried in long threads, and I often have to move the important parts into other tools to track them properly." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7069207) VR Verified Reviewer Team leader > "One of the best features is the ability to send multiple images, videos, or documents at once — which saves a lot of time." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___6858131) VR Verified Reviewer Software Engineer > "What I like least about WhatsApp is the lack of strong customer support since there is no direct way to quickly resolve issues when something goes wrong." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7143429) SM Shriya M. Assistant Trainee > "It makes communication easy with features like group chats, file sharing, and end-to-end encryption for privacy" [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7119822) VR Verified Reviewer Team leader > "There’s a major privacy concern that anyone can use another app or third-party tool to scan your QR code and easily access your WhatsApp on their own device, without your..." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___6858131) VR Verified Reviewer Digital coordinator > "I loved that I now can contact friends and family internationally, that it is easy to use, and the ability to share videos and photos fairly well in addition to customizable..." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7114964) Abraham T. Graphic designer > "It sometimes loses data like messages, pictures etc if not properly backup before logging in to another device" [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7072602) OB Oluwatobi B. Graduate Teaching Assistant > "Personally, I believe WhatsApp is the number one social media platform for chatting or messaging with friends and family through audio or video call." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7083771) SS Saisha S. Administrative Assistant > "I also don't like the 'forwarded many times' caption for content shared as it makes the forwarded content feel a lot less personal." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7049362) Lauren F. Legal Secretary > "I love the fairly new status feature where you can post images for all your contacts to see." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7109668) Portia A. Nurse > "Sometimes notifications can be delayed and group chats can get a bit overwhelming and also the downloads." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7131665) TS Tj S. Physical therapy > "Can create groups, good video and audio calling connections, encrypted messages." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7066122) KW Kayla W. hr > "sometimes there are connection issues when audio and video calling people the signal is not as strong" [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7127825) JMH Ja'Michael H. Realtor > "The ability to send photos, documents, and voice notes keeps conversations efficient." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7059874) Michael Z. Owner > "Group chats can get messy quickly, and there aren’t many tools to properly manage or filter conversations." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7137312) EJ Ethan J. Auditor > "The app allows for video calls and mobile calls using internet instead of data." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7129105) TF Tiffany F. Customer service > "Sometimes takes time to receive messages and sometimes the service barely works if you live out of city limits." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7057554) RH Ramona H. Owner > "I’ve used this App for personal messages, work messages, group chats (when I decided to go back to university for awhile) and even international communication, overall it’s easy..." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7084094) AA Adamu A. CEO > "When I want to click to view my contacts display picture, I am redirected to their status page which is a bit frustrating." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___6822130) VR Verified Reviewer Team leader > "Recent updates like group chat invites and news broadcasting channels have made the app even more versatile and trustworthy. Despite the privacy issue, WhatsApp has been my go-to..." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___6858131) Omer D. Translation > "When you change your mobile phone you cant reach your previous messages, and it's really awful (yesterday my younger brother has experienced it)." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7054684) MK Maik K. Content Creator > "Sending direct messages, voice notes and high quality photos is fast and simple with WhatsApp." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7138260) AM Ahmed M. Freelancer > "Lack of content control: WhatsApp does not provide any control over the content of messages sent through it, which sometimes causes unwanted content to reach the user, as well as..." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___6781365) Andrew B. Managing Director > "It allows for a cheap way of strengthening our business reach and ease of use for our customers to contact us / keep updated. " [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7107059) WR Will R. SR. HR Operations Specialist > "The group chats can sometimes become overwhelming with too many messages, and it can be difficult to keep up with conversations." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7131420) Absana P. Tier III Technician > "It also allows for a large number of people to be in a group chat compared to other similar platforms." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7072013) KF Kelvin F. Owner > "When I post photos or videos in status, they lost their original quality even in the profile, the photo quality drops" [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___6870975) JPN Jean-Pierre N. Instructional Designer > "A very essential platform that helps those who cannot afford to make long-distance calls via landline phones." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7074274) Cynthia R. Therapist > "Often times I get group invitations from folks I don't know and that sometimes can frustrate me but I'm able to decline requests." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7135950) SRF Sara Ruth F. Manager > "I like that I can easily communicate with my contacts and I can share all kinds of information, such as videos, images, and even my location which is very useful for organizing..." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___6761457) BT Brianna T. Lead Editor > "Unfortunately you have to go into the settings and individually mute large group chats." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7125241) Dionne Joy M. Service Hub Representative > "Messaging, voice calls, and video calls are all high quality, and I love WhatsApp and use it every day." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7068143) PP Pronay P. Consultant > "There is a issue, I'm facing an issue where WhatsApp audio messages automatically switch from the external speaker to the call speaker, and the proximity sensor turns off the..." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___6529389) LB Lucky B. Disign > "What I like the most in WhatsApp is that we can contact people whether or not they are far away, I live distant from my family because of my examinations so this application lets..." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___6318567) SK Sam K. Projects manager > "The only minor issue is I don't always get notifications at work but because this is only at work I believe it to be the Wi-Fi as opposed to be App." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7103498) KKF Keise Kethlen F. Home office > "I really like it because of its many features, such as: switching between conversations, organizing conversations in folders, keeping frequent conversations, creating groups of..." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___6564370) RM Rachael M. Healthcare Entrepreneur > "Sometimes notifications stop working and you need to uninstall and reinstall the app." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7081097) Stephanie W. Owner > "I like how customizeable the notifications are and that you can decide whether your messages show "read" or not." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7117513) RJ Rashaad J. Junior A and R Associate > "Information can quickly be lost in conversations if ephemeral messages are enabled." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7135261) SS Saisha S. Administrative Assistant > "It provides a reliable channel for communication and is widely used enough to facillitate communication with many different people." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7049362) SRF Sara Ruth F. Manager > "I don't like that you need a cell phone to be able to use it because when my mobile device breaks down I can no longer use the application, and while I am repairing or changing my..." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___6761457) SR Sam R. Residency Program Administrator > "I especially love the voice message feature, where you can convey a good amount of information without typing a novel." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7118366) BA BISHNU A. Project Engineer > "The quality of the images or even videos seem a bit off compared to say like Viber." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7081398) Eromal R. Network Senior Operations Specialist Americas > "The chat interface is clean and allows for easy organization with pinned chats and group management." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7109162) Parker W. Teacher > "The biggest downside for me is that it relies heavily on your phone number, which isn’t always ideal." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7137909) Eromal R. Network Senior Operations Specialist Americas > "The chat interface is clean and allows for easy organization with pinned chats and group management." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7109162) AK Andonis K. Operations Co-ordinator > "The lack of an official iPad/tablet app is a let down as it would fill a gap for syncing across all my devices" [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___6823366) MK Mohd K. Web Developer > "Firstly I want to thank to the creator of WhatsApp , because this app make my life easily and little comfortable in some critical condition , I am using WhatsApp daily ,to chat..." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___6314442) MK Maik K. Content Creator > "There is no way to post status videos longer than30 seconds." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7138260) [View Reviews](https://www.capterra.com/p/180345/WhatsApp/reviews/) ## User interface 4.50 (1,133) [WhatsApp](https://www.capterra.com/p/180345/WhatsApp/) 4.69 (16,354) ## Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ### Features Do these products fit your needs? Prioritize real-user-identified key features according to your needs to find your best fit. \--% Fit vs \--% Fit Activity Dashboard 207 Important AI Copilot 150 Important API 120 Important Intercom Top features 31/33 - Activity Dashboard - AI Copilot - API - Autoresponders - Canned Responses - Chat/Messaging - Collaboration Tools - Contact Management - CRM - Customizable Branding - Document Storage - Email Management - File Sharing - Generative AI - Geotargeting - Interaction Tracking - Mobile Access - Multi-Channel Communication - Offline Form - Proactive Chat - Real-Time Analytics - Real-time Consumer-facing Chat - Real-Time Monitoring - Real-Time Notifications - Reporting/Analytics - Screen Sharing - Search/Filter - Single Sign On - Support Ticket Management - Surveys & Feedback - Third-Party Integrations - Transcripts/Chat History - Transfers/Routing [See all features](https://www.capterra.com/p/134347/Intercom/#features) WhatsApp 16/33 - Activity Dashboard - AI Copilot - API - Autoresponders - Canned Responses - Chat/Messaging - Collaboration Tools - Contact Management - CRM - Customizable Branding - Document Storage - Email Management - File Sharing - Generative AI - Geotargeting - Interaction Tracking - Mobile Access - Multi-Channel Communication - Offline Form - Proactive Chat - Real-Time Analytics - Real-time Consumer-facing Chat - Real-Time Monitoring - Real-Time Notifications - Reporting/Analytics - Screen Sharing - Search/Filter - Single Sign On - Support Ticket Management - Surveys & Feedback - Third-Party Integrations - Transcripts/Chat History - Transfers/Routing [See all features](https://www.capterra.com/p/180345/WhatsApp/#features) ### Recognition No recognitions have been awarded to Intercom WhatsApp is recognized as a top-rated tool in 2 Capterra Shortlist reports Best Value Live ChatSoftware (2026)  ### Deployment & support Intercom Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos WhatsApp Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ### Company Details Intercom - By Fin - Located in United States - Founded in 2011 WhatsApp - By WhatsApp - Located in United States - Founded in ## Popular Comparisons [Intercom](https://www.capterra.com/p/134347/Intercom/)[4.50 (1,133)](https://www.capterra.com/p/134347/Intercom/reviews/) vs [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[4.40 (18,781)](https://www.capterra.com/p/61368/Salesforce/reviews/) $39/month Price $25/month 4.4 Features 4.4 4.4 Ease of Use 4.0 [View full comparison](https://www.capterra.com/compare/61368-134347/Salesforce-vs-Intercom) [WhatsApp](https://www.capterra.com/p/180345/WhatsApp/)[4.69 (16,354)](https://www.capterra.com/p/180345/WhatsApp/reviews/) vs [Slack](https://www.capterra.com/p/135003/Slack/)[4.66 (24,098)](https://www.capterra.com/p/135003/Slack/reviews/) Contact vendor for pricing Price $8.75/month 4.6 Features 4.6 4.8 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/135003-180345/Slack-vs-WhatsApp) [Intercom](https://www.capterra.com/p/134347/Intercom/)[4.50 (1,133)](https://www.capterra.com/p/134347/Intercom/reviews/) vs [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[4.41 (4,079)](https://www.capterra.com/p/164283/Zendesk/reviews/) $39/month Price $39/month 4.4 Features 4.4 4.4 Ease of Use 4.3 [View full comparison](https://www.capterra.com/compare/134347-164283/Intercom-vs-Zendesk) [WhatsApp](https://www.capterra.com/p/180345/WhatsApp/)[4.69 (16,354)](https://www.capterra.com/p/180345/WhatsApp/reviews/) vs [LiveChat](https://www.capterra.com/p/62194/LiveChat/)[4.64 (1,721)](https://www.capterra.com/p/62194/LiveChat/reviews/) Contact vendor for pricing Price $25/month 4.6 Features 4.5 4.8 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/62194-180345/LiveChat-vs-WhatsApp) [Intercom](https://www.capterra.com/p/134347/Intercom/)[4.50 (1,133)](https://www.capterra.com/p/134347/Intercom/reviews/) vs [LiveAgent](https://www.capterra.com/p/102188/LiveAgent/)[4.67 (1,780)](https://www.capterra.com/p/102188/LiveAgent/reviews/) $39/month Price $15/month 4.4 Features 4.6 4.4 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/102188-134347/LiveAgent-vs-Intercom) [WhatsApp](https://www.capterra.com/p/180345/WhatsApp/)[4.69 (16,354)](https://www.capterra.com/p/180345/WhatsApp/reviews/) vs [LiveAgent](https://www.capterra.com/p/102188/LiveAgent/)[4.67 (1,780)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Contact vendor for pricing Price $15/month 4.6 Features 4.6 4.8 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/102188-180345/LiveAgent-vs-WhatsApp) [Intercom](https://www.capterra.com/p/134347/Intercom/)[4.50 (1,133)](https://www.capterra.com/p/134347/Intercom/reviews/) vs [LiveChat](https://www.capterra.com/p/62194/LiveChat/)[4.64 (1,721)](https://www.capterra.com/p/62194/LiveChat/reviews/) $39/month Price $25/month 4.4 Features 4.5 4.4 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/62194-134347/LiveChat-vs-Intercom) [WhatsApp](https://www.capterra.com/p/180345/WhatsApp/)[4.69 (16,354)](https://www.capterra.com/p/180345/WhatsApp/reviews/) vs [Text Request](https://www.capterra.com/p/167015/Text-Request/)[4.63 (1,193)](https://www.capterra.com/p/167015/Text-Request/reviews/) Contact vendor for pricing Price $59/month 4.6 Features 4.5 4.8 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/167015-180345/Text-Request-vs-WhatsApp) [Intercom](https://www.capterra.com/p/134347/Intercom/)[4.50 (1,133)](https://www.capterra.com/p/134347/Intercom/reviews/) vs [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[4.50 (3,415)](https://www.capterra.com/p/124981/Freshdesk/reviews/) $39/month Price $19/month 4.4 Features 4.3 4.4 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/124981-134347/Freshdesk-vs-Intercom) [WhatsApp](https://www.capterra.com/p/180345/WhatsApp/)[4.69 (16,354)](https://www.capterra.com/p/180345/WhatsApp/reviews/) vs [Tidio](https://www.capterra.com/p/144040/Tidio-Chat/)[4.73 (590)](https://www.capterra.com/p/144040/Tidio-Chat/reviews/) Contact vendor for pricing Price $0/month 4.6 Features 4.6 4.8 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/144040-180345/Tidio-Chat-vs-WhatsApp) [Intercom](https://www.capterra.com/p/134347/Intercom/)[4.50 (1,133)](https://www.capterra.com/p/134347/Intercom/reviews/) vs [Tidio](https://www.capterra.com/p/144040/Tidio-Chat/)[4.73 (590)](https://www.capterra.com/p/144040/Tidio-Chat/reviews/) $39/month Price $0/month 4.4 Features 4.6 4.4 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/134347-144040/Intercom-vs-Tidio-Chat) [WhatsApp](https://www.capterra.com/p/180345/WhatsApp/)[4.69 (16,354)](https://www.capterra.com/p/180345/WhatsApp/reviews/) vs [Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/)[4.51 (2,212)](https://www.capterra.com/p/169505/Zoho-Desk/reviews/) Contact vendor for pricing Price $20/month 4.6 Features 4.5 4.8 Ease of Use 4.4 [View full comparison](https://www.capterra.com/compare/169505-180345/Zoho-Desk-vs-WhatsApp)