--- title: "HelpDesk Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about HelpDesk Software - reviews, pricing plans, popular comparisons to other Customer Service products and more." source_url: "https://www.capterra.com/p/185973/HelpDesk/" page_type: "product" language: "en" --- # HelpDesk Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) HelpDesk ## What is HelpDesk? HelpDesk.com is a ticketing platform for customer service teams, part of the Text.com customer service platform. Use it to manage tickets from email, chat, and messaging in one queue. AI handles the repetitive work: tagging, summarizing, detecting language, and suggesting replies. Automation routes tickets, escalates SLA risks, and follows up so your team can focus on the tickets that need judgment. ## What is HelpDesk used for? [Customer Service](https://www.capterra.com/customer-service-software/)[Help Desk](https://www.capterra.com/help-desk-software/)[Issue Tracking](https://www.capterra.com/issue-tracking-software/) Recognitions Shortlist Top alternative Featured Overall rating Based on 183 user reviews Reviews sentiment Positive 91% Neutral 7% Negative 2% Starting price $29 Per User, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... - Customer Service / 2026 - Help Desk / 2026 - Issue Tracking / 2025 Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for HelpDesk?[Manage this product listing](https://www.g2.com/products/helpdesk/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### HelpDesk 4.6 (183) VS. [4.4 (18,810)](https://www.capterra.com/p/61368/Salesforce/reviews/) Starting Price $29 Per User, Per Month Starting Price $25 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.7 (183) Ease Of Use 4.0 (18,145) Value For Money 4.4 (167) Value For Money 4.0 (12,831) Customer Service 4.5 (167) Customer Service 4.1 (14,063) ## HelpDesk alternatives [4.4 (4,092)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting price $115.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [4.5 (3,481)](https://www.capterra.com/p/124981/Freshdesk/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars Highest Rated [4.7 (1,789)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.5 (830)](https://www.capterra.com/p/136189/Salesforce/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/185973/HelpDesk/alternatives/) ## FAQs about HelpDesk Overview ### What problems does HelpDesk solve? HelpDesk solves missed customer messages, messy shared inboxes, unclear ticket ownership, and slow follow-ups by centralizing email, chat, and forms into organized queues with assignments, notes, tags, and automations. Customer support teams, service desks, healthcare staff, and multi-location agents benefit most from faster responses and cleaner coordination. Answer based on 155 reviews Overview ### Which roles and teams benefit most from HelpDesk? HelpDesk is most used by customer support teams, service managers, and customer success staff who need to organize incoming requests, track resolutions, and maintain responsive communication. IT managers and developers use it to manage technical issues, while founders, executives, and directors rely on visibility into team performance and service quality. Answer based on 183 reviews Overview ### What company size and industries is HelpDesk built for? HelpDesk is suitable for companies of any size or industry, but it is used mostly by small businesses at 86%, with midsize companies at 10% and enterprises at 4%. Its strongest reviewer presence is in Gambling & Casinos at 9%, followed by Computer Software at 7% and Marketing and Advertising at 6%. Answer based on 183 reviews Features and Usability ### What are the key features of HelpDesk? HelpDesk includes core ticket management features like support ticket tracking, assignment management, tags, filters, and internal notes for team collaboration. It also offers email management, live chat, canned responses, and automated routing or autoresponders. Differentiating capabilities include API integrations, customizable forms, and reporting dashboards for tracking requests and response performance. Answer based on 86 reviews Pricing ### How much does it cost and what fees or limitations are included? HelpDesk starts at $29 per user/month on the Team plan, or $50 on Business, with a free trial available. Team includes limits like 5 teams, 5 active rules, and one custom domain. Reviewers call the price reasonable, but some say it feels high for small teams and as a separate LiveChat subscription. Answer based on 16 reviews Integrations ### Which third-party tools and platforms does HelpDesk integrate with? HelpDesk integrates with LiveChat and Chatbot most often in reviewer feedback, and it also connects to Slack, Jira, Shopify, WordPress, HubSpot CRM, and GitHub. Across communication, ecommerce, CRM, and development tools, HelpDesk supports 11 third-party integrations, with Zapier extending connections to additional apps. Answer based on 38 reviews Getting Started and Support ### How easy is it to onboard and train a team on HelpDesk? HelpDesk is generally easy to onboard for agents and managers, with live online sessions, webinars, videos, and documentation available for training. Reviewers say teams often learn core functions quickly, sometimes in an afternoon, while admins and new users may need more time for setup, workflow details, and app controls. Answer based on 13 reviews Getting Started and Support ### What customer support options does HelpDesk offer, and how do users rate the experience? HelpDesk offers email/help desk, FAQ/forum, a knowledge base, phone support, 24/7 live rep, and chat. Users generally describe support as fast, helpful, and easy to access, with clear guidance and timely responses. Some report slower help for complex issues, limited follow-up, occasional knowledge gaps, or billing-related frustration. Answer based on 86 reviews Performance and speed ### Is HelpDesk fast and reliable for daily support work? HelpDesk handles daily support work well for many teams, with fast ticket tracking, clear updates, and efficient workflows. Small business support teams often find it quicker than older tools, though some users mention lag at startup, brief freezes, missed notifications, and slower performance during busy periods. Answer based on 44 reviews ## Who uses HelpDesk? Based on Capterra reviews from the past 2 years Talk to a software expert to get a free software list tailored to your business needs ## Features AI summary Based on 5,357 Customer Service reviews Capterra data shows that buyers of customer service software rank the following features as their top priorities: - **Support Ticket Management** (**43%** of reviewers rated this feature as critical) - **Call Center Management** (**42%**) - **Multi-Channel Communication** (**39%**) HelpDesk supports all three features that reviewers rate most highly: **Support Ticket Management**, **Call Center Management**, and **Multi-Channel Communication**. Together, these capabilities help businesses manage incoming requests, handle phone-based support operations, and respond across multiple customer channels in one system, allowing teams to deliver faster service and maintain more consistent customer interactions. Call Center Management 5.0 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. Multi-Channel Communication 4.8 (8) 75.00% of 8 reviewers that rated this feature as important or highly important Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Email Management 4.4 (62) 90.32% of 62 reviewers that rated this feature as important or highly important Manage, store and organize emails within the system or via third-party apps Mobile Access 4.0 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Access software remotely via mobile devices Live Chat 4.6 (50) 88.00% of 50 reviewers that rated this feature as important or highly important Ability to chat online in real time Alerts/Escalation 4.4 (64) 90.63% of 64 reviewers that rated this feature as important or highly important System alerts about the need to escalate an issue or request HelpDesk 112 features Define levels of authorization for access to specific files or systems Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users Uses AI to condense large amounts of text, audio, or video data into a coherent form Software program that continuously adjusts its behavior based on observed data System alerts about the need to escalate an issue or request Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Assign issues and tasks based on availability or required skills Automatic reply functionality for incoming messages Tickets are automatically assigned to specific agents based on predefined rules Create and automatically send premade copy in response to customer messages Send messages, notifications, or documents to an entire customer base at the same time Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. Shortcuts for inputting frequently used messages Work on a set of tasks related to a particular charge, patient, legal issue or any other complex entity or process Communicate using direct chat or messages within the system AI-based platform which conducts a conversation via auditory or textual methods Provides a channel for team members to share AI models, media files, communicate, and work together Leave comments and notes on documents for others to view Obtain, monitor, and review customer feedback/complaints relating to products and services to improve customer satisfaction Track and manage adherence to policies for any service, product, process, or supplier Configure existing workflows to meet your organization's needs Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving Recording, transcription, and analysis of sales calls for the purpose of training and generating insights Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Survey designed the measure customer satisfaction with a product, service, and more Track customer complaints from initiation through resolution A collection of customer information such as contact details, demographics, previous interactions, etc. Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. Access previous interactions or concerns to maintain customer relationships Process of dividing customers into groups based on common characteristics Add customized logos and colors to align with company branding Customize data fields to support various needs and use cases Customize contracts and forms to collect specific information Alter the layout and content of reports Pre-designed layouts that can be customized to match preferences and requirements Assembly of graphs and charts for visualizing and tracking statistics/metrics Import and export data to and from software applications Protect sensitive data for digital privacy Graphical representation of data Manage, store and organize emails within the system or via third-party apps Pre-made examples and templates for emails Tracks metrics that provide insight into how a user interacts with any interface or product Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service Store, manage and track all forms in a centralized location Managing service requests, incidents, IT issues & support with a ticketing system Organize, prioritize, and manage incoming communications Track interaction history by documenting conversations for contacts Allow the audience to interact or engage with the content Inspecting the issue resolution process for compliance with related systems and regulatory guidelines Identify and respond to unexpected problems or failures (ie. "negative events") Schedule and assign issue completion dates and/or times Record and follow the progress of every issue Quantifiable metrics to track objectives, gauge milestones, and evaluate the success of a particular activity Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support Identify different languages Ability to chat online in real time Templated responses for responding quickly to recurring support requests Access software remotely via mobile devices Observe and track the demand, usage, progress or quality of a system, product, or user Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Manage inventory, communication, marketing, orders & more across warehouses, stores and online channels Manage and support multiple languages Allows users to manage data from a number of sources Measuring and analyzing Net Promoter Scores to evaluate customer loyalty and satisfaction levels Generate personalized communications upon request to meet customer needs A set of indicators that tracks the performance of networks, applications, systems, teams, etc. Adjust communications based on previous interactions or personal preferences Predict future data based on historical data sets Arrange tasks based on the level of priority or urgency Plan and coordinate all the resources, costs and time needed to execute assignments Estimate or forecast of a future scenario based on the study of present trends Systematic evaluation of various aspects of a project or service to prevent defects or issues Monitor wait time and abandonment for incoming requests that have not been routed Engage in direct, instant messaging with customers, users, etc. Active monitoring of systems, applications, or networks Notifications that are delivered to users as soon as an event occurs Active reporting of data and metrics Receive system updates as soon as any changes are made Set an issue to repeat Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Set & manage permission levels based on user roles and restrict access to only authorized individuals Plan daily routes to optimize employee scheduling and provide directions Automates and streamlines business processes by creating a sequence of predefined rules and actions that govern the flow of work Search and filter data across systems to locate required information by entering keywords or certain criteria Securely stores data to prevent data loss or breaches Online portal through which end users can access the system, manage tasks, or obtain information Categorize emotions expressed and identify if they are positive, negative or neutral Set and monitor service level agreements to ensure timely response and resolution Allow users to access multiple services after entering their login credentials once Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access Allow customers/users to submit support queries and service requests Track the status of support tickets/escalations as they move through the service queue Create and administer polls and surveys Gauge satisfaction and receive information for improvement and success Attach digital tags to documents and assets for identification, search, or monitoring purposes Automatically handle routine, repetitive tasks and processes without the need for manual intervention Create, manage and track all task activities and progression Track the status and progress of tasks Create, save, and re-purpose templates for emails, forms, etc. Set up connections to third-party platforms to improve business processes Track, manage, or resolve user requests and IT incidents/issues Review data from past periods to reveal recurring tendencies and predict future performance Supports various video file formats Interact with data visualization elements, such as charts and graphs, to drill down into data An extended application or connector that enables users to perform additional services with their current set of tools Streamlining repetitive tasks and activities through automated and predefined workflows Create, design and manage workflows for repetitive tasks Get Advice We can help you find the software with the features you need. Features 4.4 (183) 4.4 Based on 183 reviews ## Pricing Value for money 4.4 (167) Free Trial [View pricing plan details](https://www.capterra.com/p/185973/HelpDesk/pricing/) Team $29.00 Per User,Per Month It includes: - Unlimited free viewers - 5 teams - 5 forwarding addresses - 5 reply addresses - One custom domain - 5 email templates - 5 active rules - 5 activated custom fields Business $50.00 Per User,Per Month It includes: - 100 teams - 100 forwarding addresses - 100 reply addresses - 100 custom domains - 100 email templates - 50 active rules - 20 activated custom fields Enterprise Custom Quote Available It includes: - Dedicated account manager - Product training - Software engineer support - Security assistance - White label Value for money 4.4 (167) 4.4 Based on 167 reviews ## Integrations [ Slack](https://www.capterra.com/p/135003/Slack/)[ Jira](https://www.capterra.com/p/19319/JIRA/)[ WordPress](https://www.capterra.com/p/131687/WordPress/)[ Shopify](https://www.capterra.com/p/83891/Shopify/)[ GitHub](https://www.capterra.com/p/129067/GitHub/)[ HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[ Zapier](https://www.capterra.com/p/130182/Zapier/)[ LiveChat](https://www.capterra.com/p/62194/LiveChat/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.5 (167) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.5 (167) 4.5 Based on 167 reviews ## User reviews Overall rating 4.6 Based on 183 reviews Filter by rating 5(125) 4(42) 3(12) 2(2) 1(2) Mentioned topic Sorted by most recent Noman Z. CEO Marketing and Advertising ### "10/10 Hands Down The Best Live Chat Software" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 19, 2026 I've been using LiveChat since 2019 and it has only gotten better over time. I've used in 3 agencies (including mine). Back in 2019 in my first account management job, I was tasked with starting a late shift to cater to the Australian and Eastern markets. The canned responses saved my live from the huge influx of chats I used to get while managing them alone :) It just makes it easier for people to start chatting with, whether it's for sales, support, or project management. For my own agency and brands, it's working seamlessly and making it easier for me to turn engage traffic. Pros Clean interface, easy setup, integrations with major apps, and best bang for the buck. Doesn't have much of a learning curve so it can be easily used by new resources. Cons The basic plan should have some analytics features. I think it should also have an identifier perhaps when bots from Google or Meta (usually traffic from Ireland) crawl a website. Switched from [tawk.to](https://www.capterra.com/p/167792/tawk-to/) [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Tawk.to is just not that good. Zendesk has bit of a learning curve and not as clean an interface as LiveChat Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. RT Ricardo T. Director Computer Software ### "Simple and reliable customer support tool" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 July 30, 2026 A reliable and simple tool that makes managing customer support much easier. It works well for our day-to-day needs. Pros HelpDesk is easy to use, quick to set up, and keeps all customer conversations organised. The interface is clean and straightforward. Cons Some of the more advanced customisation and reporting options could be expanded. However, this has not affected our day-to-day use, and the platform already provides everything we need to manage customer support effectively. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Jessica B. Owner Consumer Services ### "Great help with helpdesk" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 6/10 July 12, 2026 Pros I absolutely love the feature of being able to hands on communicate to users that need to ask personalized questions in regards to service. I loved the way it's organized and feature friendly Cons The ai I implemented to respond first before connecting to live agent seems to get stuck in endless loops of repeating questions and answers Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. CM Coral M. Support ninja Consumer Services ### "Customer service tool" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 April 24, 2026 I love using helpdesk and it really is an asset to our company. It makes reaching out to the customers so easy. Pros The best thing about helpdesk for me is that everything I need to provide excellent customer service is available under the same app. Moreover, I can see if the customer read my email or not as that way I can keep checking in with the customer. Cons The only thing that I dislike about Dashboard is the AI system that it uses to draft automatic replies sometimes, because it has not been trained enough. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. BA Bisola A. Content writing Marketing and Advertising ### "Simple, Efficient, and Reliable Customer Support Tool" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 6/10 March 31, 2026 Overall, my experience with HelpDesk has been positive. It has helped streamline communication and made customer support more organized and efficient. The platform is reliable and user-friendly, making it suitable for both beginners and experienced users. With a few improvements in customization and advanced features, it would be even better. Pros I like how tickets are organized in one place, which improves response time and efficiency. efficiency. The automation features and collaboration tools also make it easier for teams to work together and stay on top of customer requests. Cons While the platform is great overall, some advanced features can feel a bit limited compared to other tools. The customization options could be improved, and it sometimes takes time to fully understand all functionalities. Pricing may also be a concern for smaller teams or individuals. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. JD JESSICA D. suporte Computer Games ### "PERFECT , GOOD " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 27, 2026 My experience with the HelpDesk was positive. The service was quick, with clear and objective responses, and the team was attentive and willing to help. Whenever I needed assistance, I received efficient support and guidance. 😊 Pros Pros: What I liked most about the HelpDesk was the fast response time, clear communication, and the support team being helpful and attentive. 😊 Cons Cons: Sometimes it can freeze for a moment, but it usually goes back to normal very quickly. But overall, it is very good. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. BL Bruna L. Analyst support Information Technology and Services ### "Efficient and User-Friendly Support Tool works really well because it highlights both usability and performance without sounding exaggerated. " 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 3.0 3.0 Likelihood to Recommend 7/10 March 19, 2026 Overall, my experience with HelpDesk has been positive. The platform is easy to use, helps keep customer interactions organized, and improves response efficiency. While there are some areas that could be more flexible or streamlined, it remains a reliable tool for managing support tasks. Pros What I liked most about HelpDesk was its intuitive interface and ease of use. It made managing tickets, tracking issues, and communicating with customers very efficient. The organization of information and automation features also helped streamline daily tasks. Cons One aspect I liked least about HelpDesk was that some features felt limited or not as flexible as expected, especially when handling more complex workflows. There is room for improvement in customization and advanced options. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. NS Neel S. Ceo Computer Games ### "Scam company " 1.0 Overall Rating 1.0 1.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 March 18, 2026 Very bad avoid at all cost complete scam company and least bothered live support they won't help you for any problems Pros Overall ui interface and everything's is good and works perfectly fine except they don't have a mobile app Cons There refund policy, terms and service and customer support is complete scam they had blocked my account in trial period but they still charged me when the trial period ended and told me that I had to contact them to deactivate the subscription this even means they might had kept me charging for the services which they have blocked for every month until and unless I would have contacted their support and they are now not even refunding me the amount they charged for the subscription after the trial period ended for the services which they have blocked on their end for ke Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RB Richard B. Customer Service Agent Transportation/Trucking/Railroad ### "New User to Helpdesk" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 12, 2026 Up to now a positive experience and a solid platform for messaging both internal and external/private. Pros The helpdesk is easy to use and has good functions for tagging different people to messages and good function for internal/private messages Cons I have not yet come across any issues, i have not found any bugs, issues or anything. I have only used the platform for internal and external messaging. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. DL David L. Graphic Designer Aviation & Aerospace ### "Well-Organized Interface and Easy Ticket Management" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 12, 2026 What I like best about HelpDesk is the browser interface. The layout is clean and well organized, making it easy to navigate between tickets, track conversations, and manage requests without confusion. Pros HelpDesk was very easy to set up and configure. Managing tickets is straightforward, and assigning them to the right team member takes just a few clicks. It has made organizing and tracking support requests much more efficient. Cons We did have an issue with our Outlook rejecting the notices when people left messages. However, we were able to resolve it by adding helpdesk to our whitelist. Switched from [LivePerson](https://www.capterra.com/p/225424/Conversational-Cloud/) Liveperson stopped offering live chat services. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. [View all Reviews](https://www.capterra.com/p/185973/HelpDesk/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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