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Customer service teams from various global organizations, including Atlassian, Amazon and Microsoft, rely on Intercom to deliver efficient and personal customer experiences at scale.
Service providers of all kinds — including consultants and agencies, coaches and advisors, and personal and professional service providers — trust Ontraport to achieve more growth with less work.
Enjoy the integration with Help Articles, the ability to send targeted campaigns based on app engagement. Love that they offer special pricing for Startups.
There is no API call to "archive the segment" despite it was proposed few years ago. Intercoms offers one of the worst client libraries on the whole github and they reject PR's.
Integration is super easy and the documentation is easy to follow. We've been using Intercom for over 2 years now and absolutely love it.
WORST CUSTOMER SUPPORT EVER!!! 7 days without a first response. They barely have any features, and if they do - they expect you to pay thousands of dollars to get them.
We also use their survey feature and like that it's easy for our customers to answer. Their chat feature is good and we like the automation that you can program to triage customer issues.
Also, a lot of Add block tools catch Intercom as an ad and blocks it - thus creating inconvenience for end users having to choose between.
This is an awesome chat tool, we use it for chatting with our clients. The reporting is great & the canned responses are so useful.
Customer service is terrible and they just don't give two hoots about their customers. Constantly introducing new features but not actually fixing the main feature that someone would need.
Ontraport is very functional, the email marketing campaigns work super well, the delivery is great and the automations are very good.
Check out before you buy whether it can be amended for the country you are in. I am stuck in it now, with work arounds that are really annoying.
I really like the hands on customer service, we have had multiple "how to" conference calls that were extremely helpful. I also like the easy, clean templates.
Email campaigns were difficult to execute. Just a long laundry list of problems.
Their support is something out of this world. Congrats on that because along with a good developed all-in-one solution, they can answer fast and reliably.
However, as we looked back through the first few weeks of use, we found there were additional charges nearly weekly. When we asked what these were and why they told us we were over our sending limit.
It's super powerful and has a lot of extensions via Zapier. The live chat contact support is AWESOME.
Also, when comparing competitors, it's not apples to apples. Ontraport's major competitor charges additional monthly costs for elements that are included in Ontraports pricing.
Rilwan B.: Hi. My name is Rilwan. I'm the product designer, co-founder for Aetiv Media Limited. On a scale of one to five, I would give Intercom a five. Thank you. Before we started using Intercom, we used LiveChat for a couple of months, but it's not like we really had an issue with it. It was just that Intercom was the perfect fit for us. I had a conversation with another founder friend of mine. I was just talking about the chatting and the SMS functionalities, just trying to increase customer relations in the business, and they mentioned something about they've been using Intercom in their startup and it's been really impressive. So, it wasn't like we really had anything against LiveChat. It was just the fact that Intercom was more of the perfect fit for us. Thanks. With Intercom, it was just easier for us to actually integrate it into the business. We run a media startup company, so basically, content creators create contents and put that behind a paywall. And we've got people from different parts of the world using our platform with different time differences as well, so it was just easier with Intercom; the language functionalities, the backup, the ease to set up as well. These were all the major selling points, why we decided to switch to Intercom, and that's what we've been using ever since. Thanks. Yeah, with Intercom, setting it up was actually very easy. We've got softwares in the company that when we need to set it up, that would always be for the people in the programming departments to set that up. If it's the marketing section, probably the marketing people set it up. But for Intercom, it was easier to set up. I did the setting up myself, so that was really straightforward. It was easy to set up and it was easy to integrate into the business as well. Thanks. Like I mentioned earlier, with the fact that we were using LiveChat, it's always about finding the perfect fit for your business, if Intercom is the perfect fit for your business. It's been for us for the past over two, three years now. It's always about what's the perfect fit for your business, what are your business needs, and what platform actually does everything for you. It's great to be pointless, having two platforms that actually does something similar to each other. You might as well just go for one that does everything. That would, of course, save time, and that would reduce costs as well. So, my advice would be if what you need is what Intercom provides, they would be the perfect option to actually go for. Thanks.
Andra V.: Hi, my name is Andra and I'm a business owner and I would rate Ontraport four out of five. And for more reviews like this, you can click the link below. Before Ontraport, we were actually managing our leads with Google Sheets and it was just really, really messy. So we knew we had to implement a CRM email marketing solution to tidy it all up. So we started doing research and then we actually tried Keap first by Infusionsoft. And unfortunately that software didn't work for us. It just didn't have the capabilities that we needed and there was a lot of limitations. So then I thought of Ontraport that I had used at a previous company that I worked for years ago. And I just saw that they had developed so many new features that were really relevant to us and we've been using them ever since. So the reason why I chose Ontraport was because we were looking for a CRM solution that also had an email marketing component and had some basic automations built in. So what we were really looking for was a way that our leads could come into a system and they could get automated email sequences, automated SMSs, and then we could assign tasks really easily to the sales team so they could follow up on leads. And I just really liked that Ontraport was an all-in-one solution and we weren't a super technical team at the time. So we needed something that we can just kind of intuitively learn and use. And I really love that Ontraport is so customizable and it just made the whole process really easy to set up and continue to use. Getting started with Ontraport was super easy. There wasn't that much training that needed to be done. I had one onboarding call with them and then I just set it up myself and reached out to their support when I needed some help. And their support was fantastic. I think at one point I literally was calling one of the support team members, bestie, because he was just always on there helping me. And it just helped us set it all up with how we needed it too and from there it's been all good. I would say if you are considering using Ontraport, at the end of the day, it's a software and a software really needs proper thought put into it in terms of how it's going to be set up. So I think you can't expect any software these days that it's just going to be an out of the box solution. I think set up, a week or two to really put some thought into what you want to get out of the software and how you want to structure your business processes around the software, and then build that into Ontraport.
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