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Zen Planner vs CrossHero: Which is a better fit?

Updated on January 19th, 2025
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What's your intended use case?
Summary
Key features rated by users
Features selected based on 2,577 reviews from Fitness users.
% Fit
Not enough reviews
Feature ratings
Online Booking
3.7
Client Management
5.0
Booking Management
--
Payment Processing
4.3
Membership Management
4.5
% Fit
Not enough reviews
Feature ratings
Online Booking
4.8
Client Management
5.0
Booking Management
5.0
Payment Processing
4.4
Membership Management
4.9
User satisfaction
4.3
User reviews263
Ease of use
4.1
Functionality
4.1
Value for money
4.2
Customer support
4.4
4.8
User reviews123
Ease of use
4.7
Functionality
4.6
Value for money
4.7
Customer support
4.7
Price starts from
Monthly subscription
Free version
Free trial
Monthly subscription
Free version
Free trial
Best for

Fitness business owners who want to spend their time doing what they love & sharing their passion, rather than sitting behind a desk handling the administrative work required with running a business.

Gym business owners, fitness professionals, managers, head coaches. Pilates and personal training studios, gyms and sports centers, CrossTraining boxes, yoga, boxing, and dance academies.

User reviews
pros & cons
1 / 4
View Reviews
Not enough reviews
View Reviews
Video reviews
Ross A
owner
1.0

Ross A.: Hi, I'm Ross. I'm the owner. I'm giving Zen Planner a one out of five. For more reviews like this, click below. Okay. I was using a program called Studio Organizer, which was an offline option. I wanted to switch over to using something that was going to integrate with our emailing lists, our billing, and just make everything work better. Zen Planner had promised to do all of those things, and I checked out a bunch of the different options. At the time they looked like they were going to be the best fit because they were about half the price of everything else. Okay. I initially chose Zen Planner because on paper, everything looked like it was going to be a good fit. They were offering the automations. They were offering to make my billing a lot easier. They looked like the class attendance and management functions were all going to be there. Their reports were there. It looked like it was going to do everything I wanted it to do. Okay. When we first started using Zen Planner, the transition was very easy. They were very helpful in the beginning on setting up and importing the data over. Training was a little bit lackluster as far as using some of the different features of it, and the documentation was not quite all there. It took over a year before they told me that instead of going from email support for everything, that they did actually have a phone number we could call in. None of that was communicated in. So there was a very large learning curve and hurdle to get over as far as how to set everything up. Okay. Like I said, originally on paper, they sounded like they were really good. However, once I got into using the software, there was very little support. There was lots of bugs. We had a bug that persisted for more than six months that they wouldn't even acknowledge. When I went to switch over to using another software platform because they just weren't performing, they held my data hostage. I could get the records out one at a time individually, and it took over five minutes per record. In order for them to do a dump and just give me a list of everything, they wanted to charge me an exorbitant fee. They would not answer the emails. They were very snarky in their comments back. Anybody who's thinking about using this software, do not do it. On paper, it looks great. They say that they offer all these functions and features. They do, sort of, but if you actually want it to work, look for a different product because nothing quite works right. It'll sort of work, but it's not there. And then when you call them on that and you ask them about it, "Well, we'll get to that. We'll fix it." And then the fix it just never comes. Overall, if I could give them a negative review, I would.

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User interface
134351 video thumbnail}
1 Video
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134351
5 screenshots
230034
5 screenshots
Do these products fit your needs?

Prioritize real-user-identified key features according to your needs to find your best fit.

Logo Img
--%
Logo Img
--%
Access Controls/Permissions
207
Important
Activity Dashboard
388
Important

Zen Planner

40/44
  • API
  • Discount Management
  • Multi-Location
  • Wait List Management
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Attendance Management
  • Attendance Tracking
  • Automated Scheduling
  • Billing & Invoicing
  • Booking Management
  • Calendar Management
  • Class Management
  • Client Management
  • Client Portal
  • Communication Management
  • Contract/License Management
  • Customer Accounts
  • Customer Database
  • Customizable Branding
  • Customizable Forms
  • Customizable Templates
  • Electronic Payments
  • Email Marketing
  • Employee Management
  • Event Management
  • Facility Scheduling
  • Instructor Management
  • Inventory Management
  • Lead Generation
  • Marketing Automation
  • Member Communication
  • Membership Management
  • Online Booking
  • Payment Processing
  • Recurring/Subscription Billing
  • Registration Management
  • Reminders
  • Reporting & Statistics
  • Self Check-In/Check-Out
  • SMS Messaging
  • Third-Party Integrations
  • Website Integration
See All features
Hide Fitness Software Features -

CrossHero

Top Features
41/44
Show Fitness Software Features +
Zen Planner
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
CrossHero
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Zen Planner
  • By Daxko
  • Located in United States
  • Founded in 2006
CrossHero
  • By CrossHero
  • Located in Spain
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