# Compare Salesforce Marketing Cloud Account Engagement vs Kylas Sales CRM 2026 | Capterra

> Unsure of what to choose? Check Capterra to compare Salesforce Marketing Cloud Account Engagement and Kylas Sales CRM based on pricing, features, product details, and verified reviews.

Source: https://www.capterra.com/compare/134593-210630/Pardot-vs-Kylas

---

# Salesforce Marketing Cloud Account Engagement vs Kylas Sales CRM Features and Cost Comparison

Last updated June 3rd, 2026

Provider data verified by our Software Research team, and reviews  
moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/)

Your comparison:

Salesforce Marketing Cloud Account EngagementKylas Sales CRM2/4 selected

[Salesforce Marketing Cloud Account Engagement](https://www.capterra.com/p/134593/Pardot/)[4.1 (650)](https://www.capterra.com/p/134593/Pardot/reviews/)

[Kylas Sales CRM](https://www.capterra.com/p/210630/Kylas/)[4.8 (596)](https://www.capterra.com/p/210630/Kylas/reviews/)

[## Salesforce Marketing Cloud Account Engagement](https://www.capterra.com/p/134593/Pardot/)[4.1 (650)](https://www.capterra.com/p/134593/Pardot/reviews/)

Starting Price

$1250.00/month

Value-for-Money

3.8

Functionality

4

Ease of Use

3.8

Customer Service

3.8

Reviews Sentiment

Based on [650 reviews](#user-reviews)

Positive

518

Neutral

99

Negative

33

[## Kylas Sales CRM](https://www.capterra.com/p/210630/Kylas/)[4.8 (596)](https://www.capterra.com/p/210630/Kylas/reviews/)

Starting Price

$250.00/month

Value-for-Money

4.8

Functionality

4.7

Ease of Use

4.8

Customer Service

4.8

Reviews Sentiment

Based on [596 reviews](#user-reviews)

Positive

585

Neutral

8

Negative

3

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## Send this comparison chart to my inbox

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What’s your intended use case?

## Summary

* * *

Key features rated by users

Features selected based on 5,919 reviews from lead management software users.  
about the Fit Score methodology.

Fit Score methodology

Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about.

  

If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology

67%Fit

Missing features

Not enough reviews

Feature ratings

CRM

4.7

Contact Management

4.0

Lead Capture

NA

Prospecting Tools

3.0

Lead Generation

4.3

84%Fit

High performer

Feature ratings

CRM

4.8

Contact Management

4.8

Lead Capture

4.8

Prospecting Tools

4.8

Lead Generation

4.8

User satisfaction

User satisfaction

4.1

User reviews[650](https://www.capterra.com/p/134593/Pardot/reviews/)

Ease of use

3.8

Functionality

4.0

Value for money

3.8

Customer support

3.8

User satisfaction

4.8

User reviews[596](https://www.capterra.com/p/210630/Kylas/reviews/)

Ease of use

4.8

Functionality

4.7

Value for money

4.8

Customer support

4.8

Price starts from

Price starts from

$1250Flat Rate, Per Month

-   Free version
-   Free trial

Price starts from

$250Flat Rate, Per Month

-   Free version
-   Free trial

Best for

Best for

Organizations that use online marketing for lead generation

Best for

Kylas helps growing businesses to streamline their sales process. We have helped over 5000+ growing businesses across industries.

## User reviews

Pros & cons

SM

Simon M.

CRM Specialist

> "Features like A/B testing, dynamic content, and predictive engagement ensure that every email is optimized for performance. Whether..."

[See full review](https://www.capterra.com/p/134593/Pardot/#Capterra___7039601)

VR

Verified Reviewer

Software Engineer

> "It's not intuitive enough to compete with office 365 or Google platform."

[See full review](https://www.capterra.com/p/134593/Pardot/#Capterra___6660894)

SF

Sarah F.

Marketing Technologist

> "Keep in mind that Pardot operates best when adopting a no duplicate record strategy in Salesforce, meaning it is ideal for an ABM go..."

[See full review](https://www.capterra.com/p/134593/Pardot/#Capterra___7160153)

VR

Verified Reviewer

Marketing Automation Specialist

> "Not for new or small companies that can't afford a learning curve of 4-6 months to launch and keep the Salesforce partner or dedicated..."

[See full review](https://www.capterra.com/p/134593/Pardot/#Capterra___6223247)

SF

Sarah F.

Marketing Technologist

> "It works fairly seamlessly with Salesforce and the initial integration is not too complex."

[See full review](https://www.capterra.com/p/134593/Pardot/#Capterra___7160153)

Ipek Nil B.

Sales Marketing Specialist

> "I do not like the complexit of the interface which leads to different unintended sections."

[See full review](https://www.capterra.com/p/134593/Pardot/#Capterra___6290328)

VR

Verified Reviewer

Marketing Operations Manager

> "I really appreciated how Salesforce Marketing Cloud Account Engagement (Pardot) allowed me to easily create and automate personalized..."

[See full review](https://www.capterra.com/p/134593/Pardot/#Capterra___6007074)

WT

Weronika T.

Manager

> "One drawback I experienced with Salesforce Marketing Cloud Account Engagement was the complexity of the platform, which required a..."

[See full review](https://www.capterra.com/p/134593/Pardot/#Capterra___4818486)

KR

Kristina R.

Marketing Cloud Administrator

> "I like the Journey Builder - it gives us a lot of options, we can easily make segments and target people, and it's visually pleasing."

[See full review](https://www.capterra.com/p/134593/Pardot/#Capterra___5099415)

VR

Verified Reviewer

Director, Growth & Revenue Operations

> "The need to pay extra for detailed add-ons, particularly a dedicated IP (a basic need for email marketing), is really annoying (only..."

[See full review](https://www.capterra.com/p/134593/Pardot/#Capterra___3745383)

KR

Kristina R.

Marketing Cloud Administrator

> "It helps us to track data, and have a overview of KPIs."

[See full review](https://www.capterra.com/p/134593/Pardot/#Capterra___5099415)

VR

Verified Reviewer

Director of Demand Gen

> "I do not like how there is lots of tedious work that is required for the majority of programs through having to clone forms and..."

[See full review](https://www.capterra.com/p/134593/Pardot/#Capterra___4185840)

Pratik H.

Assoicate Project Coordinator

> "Salesforce Marketing cloud Account Engagement is a well established tool which helps our organization to reach out to customers on a..."

[See full review](https://www.capterra.com/p/134593/Pardot/#Capterra___4439095)

Aadeeb S.

Brand Manager

> "We are used to A/B testing method for email campaigns, however Pardot does not let us use this feature with the standard plan."

[See full review](https://www.capterra.com/p/134593/Pardot/#Capterra___3830433)

WT

Weronika T.

Manager

> "My overall experience with Salesforce Marketing Cloud Account Engagement has been positive, as it provided a powerful and..."

[See full review](https://www.capterra.com/p/134593/Pardot/#Capterra___4818486)

SA

Saul A.

Innovation Manager

> "Integration with systems and importing data bases is basically impossible, even with IT support."

[See full review](https://www.capterra.com/p/134593/Pardot/#Capterra___4829663)

WT

Weronika T.

Manager

> "One aspect I liked most about Salesforce Marketing Cloud Account Engagement was its comprehensive set of tools and features for..."

[See full review](https://www.capterra.com/p/134593/Pardot/#Capterra___4818486)

Jessica F.

Merchant Experience Intern

> "User Interface can be tricky sometimes... most of the navigation is not very intuitive and even know you can learn by watching/reading..."

[See full review](https://www.capterra.com/p/134593/Pardot/#Capterra___3450001)

WT

Weronika T.

Manager

> "The platform's ability to create personalized and targeted marketing campaigns, along with its robust analytics capabilities, allowed..."

[See full review](https://www.capterra.com/p/134593/Pardot/#Capterra___4818486)

VR

Verified Reviewer

Director, Growth & Revenue Operations

> "We didn't like not being able to relate marketing email activity to einstein activity sync."

[See full review](https://www.capterra.com/p/134593/Pardot/#Capterra___3745383)

MC

Marco C.

IT Expert

> "Salesforce Marketing Cloud Account Engagement gives us value for money because it has impressive capabilities."

[See full review](https://www.capterra.com/p/134593/Pardot/#Capterra___6249385)

AG

Ariane G.

Marketing and Project Manager

> "Also, @ mentions do not show up on Facebook as they should, only simple @text without the link."

[See full review](https://www.capterra.com/p/134593/Pardot/#Capterra___3607505)

MT

Marek T.

CEO

> "The platform provided robust customer segmentation capabilities, allowing me to target specific audiences with personalized messaging."

[See full review](https://www.capterra.com/p/134593/Pardot/#Capterra___4808104)

VR

Verified Reviewer

Social Media Marketing Specialist

> "Also, the platform can be costly, especially for startups or smaller companies with limited budgets."

[See full review](https://www.capterra.com/p/134593/Pardot/#Capterra___4631428)

Aadeeb S.

Brand Manager

> "Pardot allows us to run multiple campaigns, automate the workflows and streamline the lead nurturing process. "

[See full review](https://www.capterra.com/p/134593/Pardot/#Capterra___3830433)

VR

Verified Reviewer

Social Media Marketing Specialist

> "It could take some time and effort to learn how to use the platform because it is a large and complicated platform."

[See full review](https://www.capterra.com/p/134593/Pardot/#Capterra___4631428)

CS

Chiara S.

Reviewer

> "Very intuitive pages, I used it to do gas contracts on the phone"

[See full review](https://www.capterra.com/p/134593/Pardot/#Capterra___5001092)

AV

Alex V.

Demand generation manager

> "The graphic design of the platform looks a little bit old but nothing too bad."

[See full review](https://www.capterra.com/p/134593/Pardot/#Capterra___3797389)

SO

Samantha O.

Admin Manager

> "Could potentially be clear to learn, holds a lot of data, seemingly has a lot of functionality"

[See full review](https://www.capterra.com/p/134593/Pardot/#Capterra___6139352)

LL

Lucie L.

Content manager

> "It’s not really easy to use for beginners"

[See full review](https://www.capterra.com/p/134593/Pardot/#Capterra___6234448)

AP

Andreas P.

Marketing Director

> "Robust, customizable system with many features"

[See full review](https://www.capterra.com/p/134593/Pardot/#Capterra___6201428)

Aadeeb S.

Brand Manager

> "Pardot pricing is a major limitation of the software."

[See full review](https://www.capterra.com/p/134593/Pardot/#Capterra___3830433)

VD

Vatsal D.

App developer

> "Mobile-friendly, personalized emails can be created and sent using powerful email campaign management tools."

[See full review](https://www.capterra.com/p/134593/Pardot/#Capterra___4630910)

CR

Chevy R.

Solution Architect

> "The tool does so much that it be a little bit too complicated at time."

[See full review](https://www.capterra.com/p/134593/Pardot/#Capterra___3734049)

CS

Chiara S.

Reviewer

> "It suggested me what to write and I could be successful with the client contract."

[See full review](https://www.capterra.com/p/134593/Pardot/#Capterra___5001092)

SG

Sue G.

admin

> "It was difficult to figure out how to use the mass email generator initially."

[See full review](https://www.capterra.com/p/134593/Pardot/#Capterra___3720023)

LH

Liam H.

Marketing Manager

> "It is an essential tool that, although costly, is necessary to grow and scale."

[See full review](https://www.capterra.com/p/134593/Pardot/#Capterra___6022666)

VR

Verified Reviewer

Demand Generation Marketing Manager

> "There is no way to create a custom report, making it very difficult for our team to track ROI."

[See full review](https://www.capterra.com/p/134593/Pardot/#Capterra___3265155)

Aadeeb S.

Brand Manager

> "The lead nurturing campaigns are helping us to drive engagement with our current & potential customers."

[See full review](https://www.capterra.com/p/134593/Pardot/#Capterra___3830433)

Erik V.

Sr. Manager, Strategic Development

> "I find it very difficult to build landing pages in Pardot. Where most things are pretty intuitive and easy to learn, I find that..."

[See full review](https://www.capterra.com/p/134593/Pardot/#Capterra___2960942)

Muhammad Daud S.

IT Manager

> "Its algorithms are unique in capturing leads and working strategically with different businesses."

[See full review](https://www.capterra.com/p/134593/Pardot/#Capterra___3677887)

Sukesha W.

BDM

> "It is not easy to customise reports on the software."

[See full review](https://www.capterra.com/p/134593/Pardot/#Capterra___4561907)

NH

Nirob H.

Lead Generator Specialist

> "In Salesforce Marketing Cloud Account Engagement I found many features useful. But most useful feature for me contact management."

[See full review](https://www.capterra.com/p/134593/Pardot/#Capterra___4650121)

SA

Saul A.

Innovation Manager

> "Salesforce Sales is part of the struggle."

[See full review](https://www.capterra.com/p/134593/Pardot/#Capterra___4829663)

VR

Verified Reviewer

Marketing Manager

> "It plays a critical role in our email marketing initiatives and capturing and managing MQLs that come through our website forms."

[See full review](https://www.capterra.com/p/134593/Pardot/#Capterra___3489875)

VR

Verified Reviewer

Growth Marketing

> "It's definitely behind in terms of feature set."

[See full review](https://www.capterra.com/p/134593/Pardot/#Capterra___3764305)

VR

Verified Reviewer

Associate Manager

> "User friendly interfaceMultiple lead management optionsReports were easily generated and saved without any issues"

[See full review](https://www.capterra.com/p/134593/Pardot/#Capterra___4696110)

AA

Ahsan A.

Marketing executive

> "Reporting is not the best"

[See full review](https://www.capterra.com/p/134593/Pardot/#Capterra___3583475)

AA

Ahsan A.

Marketing executive

> "The support is simply great - They open the tickets on the same day and try to solve your issues within the same day"

[See full review](https://www.capterra.com/p/134593/Pardot/#Capterra___3583475)

Jaimie B.

Senior Manager, Digital

> "The form + landing page management is confusing and time consuming."

[See full review](https://www.capterra.com/p/134593/Pardot/#Capterra___2931794)

VB

Vivien B.

Associate

> "VERY EASY TO USE, CONVENIENT, CAN EASILY UPDATE INFORMATION."

[See full review](https://www.capterra.com/p/134593/Pardot/#Capterra___6333456)

TD

Tanuj D.

Software Engineer

> "The setup was a little confusing as first even when I have worked as a developer for Salesforce applications."

[See full review](https://www.capterra.com/p/134593/Pardot/#GetApp___3411595)

Erik V.

Sr. Manager, Strategic Development

> "Overall, Pardot has been a great tool for running segmentations, building lists, and crafting simple and sometimes complex drip..."

[See full review](https://www.capterra.com/p/134593/Pardot/#Capterra___2960942)

Muhammad Daud S.

IT Manager

> "Pardot is quite expensive and really advance to manage."

[See full review](https://www.capterra.com/p/134593/Pardot/#Capterra___3677887)

Erik V.

Sr. Manager, Strategic Development

> "I am able to send a one-to-one email, leveraging a pre-built Pardot template, directly from our Salesforce CRM."

[See full review](https://www.capterra.com/p/134593/Pardot/#Capterra___2960942)

MM

Marco M.

Growth Hacker

> "Inability to do almost anything without support from a developer or without extensive HTML knowledge, unless you want your forms /..."

[See full review](https://www.capterra.com/p/134593/Pardot/#Capterra___2226698)

VD

Vatsal D.

App developer

> "It helps you segment and target your audience effectively."

[See full review](https://www.capterra.com/p/134593/Pardot/#Capterra___4630910)

Jaimie B.

Senior Manager, Digital

> "The learning curve can be tough if you're not a power user, it's not drag and drop or user friendly at all."

[See full review](https://www.capterra.com/p/134593/Pardot/#Capterra___2931794)

JH

John H.

Lead Analytics Engineer

> "Undoubtedly the main thing attracting us to Pardot is its integration with Salesforce."

[See full review](https://www.capterra.com/p/134593/Pardot/#Capterra___3596677)

Sukesha W.

BDM

> "That is one feature that i dislike."

[See full review](https://www.capterra.com/p/134593/Pardot/#Capterra___4561907)

Muhammad Daud S.

IT Manager

> "Overall, I found Pardot great support for our business and it is helping us grow the leads with great marketing tools."

[See full review](https://www.capterra.com/p/134593/Pardot/#Capterra___3677887)

BM

Brittany M.

Email Marketing Manager

> "There are plenty of niche things that can not be easily customized, like email layout, without creating and uploading an entire new..."

[See full review](https://www.capterra.com/p/134593/Pardot/#Capterra___2780439)

SN

Shankar N.

Manager

> "Easy setup to create new fields and data management module."

[See full review](https://www.capterra.com/p/134593/Pardot/#Capterra___4731688)

OT

Olivier T.

Principal

> "It's not as easy to integrate as you'd think even if it's also a Salesforce tool, the integration is painful, complicated and really..."

[See full review](https://www.capterra.com/p/134593/Pardot/#Capterra___2480354)

VR

Verified Reviewer

CEO

> "It’s a good product, very mature and integrated to the Salesforce ecosystem."

[See full review](https://www.capterra.com/p/134593/Pardot/#Capterra___4270873)

TT

Tiju T.

Director Marketing Ops

> "Lead routing is not available."

[See full review](https://www.capterra.com/p/134593/Pardot/#Capterra___3182270)

TD

Tanuj D.

Software Engineer

> "There are many event based triggers which one can utilize which could ensure better response times and lead conversion."

[See full review](https://www.capterra.com/p/134593/Pardot/#GetApp___3411595)

VR

Verified Reviewer

Instructor

> "Since I've been using this software for less than 6 months, I don't have anything I would ask the developers to improve."

[See full review](https://www.capterra.com/p/134593/Pardot/#Capterra___3029067)

CE

Chelsea E.

Head of Marketing

> "Overall we have been satisfied with Pardot and it has met our needs for a high-growth B2B tech company."

[See full review](https://www.capterra.com/p/134593/Pardot/#Capterra___3831605)

VR

Verified Reviewer

VP Demand Generation

> "The UI is pretty poor and there are some key features such as in-depth reporting that the system is still lacking"

[See full review](https://www.capterra.com/p/134593/Pardot/#Capterra___2409230)

RJ

Rebecca J.

Sr Manager

> "Pardot, because it's part of Salesforce, has all the capabilities you need!"

[See full review](https://www.capterra.com/p/134593/Pardot/#Capterra___4237503)

VR

Verified Reviewer

Demand Generation Marketing Manager

> "The reporting feature in Pardot is subpar."

[See full review](https://www.capterra.com/p/134593/Pardot/#Capterra___3265155)

AE

Alexandra E.

Client loyalty rep

> "A great tool for email marketing."

[See full review](https://www.capterra.com/p/134593/Pardot/#Capterra___3750790)

VR

Verified Reviewer

Senior Project Manager

> "This causes issues with clients trying to launch all users at once on Pardot, and ensuring they have the right licensing."

[See full review](https://www.capterra.com/p/134593/Pardot/#Capterra___2420048)

Jhara M.

Marketing Director

> "As a Salesforce product, it's really easy to integrate with the CRM."

[See full review](https://www.capterra.com/p/134593/Pardot/#Capterra___3569328)

Wanda M.

Account Executive

> "There was a lot of inaccurate information, especially with lead management, as well as integration and email marketing."

[See full review](https://www.capterra.com/p/134593/Pardot/#Capterra___2687859)

KP

Karan P.

Associate

> "Robust B2B marketing platform; offers deep integrations with our website & CRM"

[See full review](https://www.capterra.com/p/134593/Pardot/#Capterra___3545067)

HC

Henrique C.

Senior Account Manager

> "It can be a bit confusing at first because it requires a lot of clicking to get to a place or to create lists."

[See full review](https://www.capterra.com/p/134593/Pardot/#Capterra___2214610)

VR

Verified Reviewer

Marketing Manager

> "Integrated well with many of the other platforms (GoToWebinar) and social media accounts (Twitter, Facebook, LinkedIn) we used."

[See full review](https://www.capterra.com/p/134593/Pardot/#Capterra___3489875)

KK

Kelly K.

Visual Designer

> "Pardot is kind of pricey as well."

[See full review](https://www.capterra.com/p/134593/Pardot/#Capterra___3232372)

[View Reviews](https://www.capterra.com/p/134593/Pardot/reviews/)

NM

Naeem M.

IT

> "The platform offers useful features such as dashboards, reports, bulk lead upload, and lead management, which help improve..."

[See full review](https://www.capterra.com/p/210630/Kylas/#Capterra___7153804)

VR

Verified Reviewer

Assistant Manager Sales and Marketing

> "It’s hard to generate custom reports that meet our specific needs, and the data visualizations are lacking"

[See full review](https://www.capterra.com/p/210630/Kylas/#Capterra___7063359)

Sumit S.

Accountant

> "The CRM also supports automation for tasks such as lead assignment, reminders, and status updates, which helps improve productivity..."

[See full review](https://www.capterra.com/p/210630/Kylas/#Capterra___7157975)

AR

Abhijeet R.

Data Analyst

> "One limitation I’ve noticed is in the Deals module is the customization options here are quite restricted especially when it comes..."

[See full review](https://www.capterra.com/p/210630/Kylas/#Capterra___7045067)

Suraj D.

Publications

> "I can track each lead's journey from first contact to close, convert leads into deals, and view everything in a structured sales..."

[See full review](https://www.capterra.com/p/210630/Kylas/#Capterra___7158760)

NM

Naeem M.

IT

> "The lack of detailed user manuals and video tutorials makes implementation and customization more challenging."

[See full review](https://www.capterra.com/p/210630/Kylas/#Capterra___7153804)

NM

Naeem M.

IT

> "It allows us to add a large number of leads at once using Excel files, which saves significant time and reduces manual effort."

[See full review](https://www.capterra.com/p/210630/Kylas/#Capterra___7153804)

IP

Indra P.

Sales Manager

> "A minor frustration for some users is the lack of an auto-refresh feature on the dashboard."

[See full review](https://www.capterra.com/p/210630/Kylas/#Capterra___7156621)

Shreyas J.

Sales Executive

> "It helps me manage and track all my sales records and customer-related data in one place."

[See full review](https://www.capterra.com/p/210630/Kylas/#Capterra___7156864)

AR

Anupama R.

Executive

> "The web portal can sometimes take time to load, which slows down work."

[See full review](https://www.capterra.com/p/210630/Kylas/#Capterra___7158689)

AT

Abhishek T.

Sr Manager Sales

> "Kylas Sales CRM enables our sales teams with a streamlined and user-friendly interface that facilitates efficient lead management..."

[See full review](https://www.capterra.com/p/210630/Kylas/#Capterra___6837039)

AG

Ana G.

Sales Manager

> "Missed Follow-Up Reminders: Users have reported that the system sometimes fails to send timely reminders for follow-up dates, which..."

[See full review](https://www.capterra.com/p/210630/Kylas/#Capterra___6687949)

SM

Sunil M.

Relationship Manager

> "Kylas CRM is used in Hastha Global Ventures by all the office staff which has a good interface easier to navigate with limited..."

[See full review](https://www.capterra.com/p/210630/Kylas/#Capterra___6848299)

RA

Rini A.

Senior Admission Counselor

> "Performance & speed issues — CRM getting slow or lagging, especially when loading reports or handling data-heavy tasks."

[See full review](https://www.capterra.com/p/210630/Kylas/#Capterra___7055086)

RA

Rini A.

Senior Admission Counselor

> "The lead and pipeline management, and task/work-flow automation capabilities, get frequent praise: leads, follow-ups, deals, tasks,..."

[See full review](https://www.capterra.com/p/210630/Kylas/#Capterra___7055086)

AK

Akanksha K.

PR executive

> "The mobile app could be more robust; sometimes it lags or lacks certain features compared to the web version."

[See full review](https://www.capterra.com/p/210630/Kylas/#Capterra___7013492)

NM

Naeem M.

IT

> "The dashboards make it easy to monitor lead status, team performance, conversion ratios, and follow-up activities in real time."

[See full review](https://www.capterra.com/p/210630/Kylas/#Capterra___7153804)

VR

Verified Reviewer

Assistant Manager Sales and Marketing

> "The reporting functionality feels very basic."

[See full review](https://www.capterra.com/p/210630/Kylas/#Capterra___7063359)

RO

Ranjan O.

Counsellor

> "The best thing about Kylas Sales CRM is its simplicity and powerful features like lead tracking, follow-up reminders, and reports."

[See full review](https://www.capterra.com/p/210630/Kylas/#Capterra___7041019)

HB

Hrishikesh B.

AGM MEP SALES

> "This is the worst planning tool for planning."

[See full review](https://www.capterra.com/p/210630/Kylas/#Capterra___7065218)

SM

Sunil M.

Relationship Manager

> "This gives us data capturing, leads both Rental and Membership lead conversions through automatically reminders on the follow up..."

[See full review](https://www.capterra.com/p/210630/Kylas/#Capterra___6848299)

AJ

Arshdeep J.

Business Development manager

> "Need to work on their phone app it is bit complicated and not handy."

[See full review](https://www.capterra.com/p/210630/Kylas/#Capterra___6857892)

BB

Bhagyashri B.

Sales coordinator

> "The workflow management and lead management features help our team track sales activities efficiently."

[See full review](https://www.capterra.com/p/210630/Kylas/#Capterra___7158575)

SJ

Siji J.

Sales Coordinator

> "Not able to add the sales or purchase invoice"

[See full review](https://www.capterra.com/p/210630/Kylas/#Capterra___6670577)

PM

PRATIKSHA M.

CUSTOMER SUPPORT

> "Even if I forget something about a client, Kylas helps me quickly access their complete details and interaction history."

[See full review](https://www.capterra.com/p/210630/Kylas/#Capterra___7156904)

SG

SHEETAL G.

Placement Coordinator

> "experienced occasional technical issues, such as slow loading times or errors"

[See full review](https://www.capterra.com/p/210630/Kylas/#Capterra___6686288)

AA

Alisha A.

Business consultant

> "I have got a lot to write but for starters,-it helped me organize my leads-it helped me with a report-I can track the pipeline stage..."

[See full review](https://www.capterra.com/p/210630/Kylas/#Capterra___6838689)

PR

PRITI R.

EXECUTIVE

> "The internal integration part is quite difficult for anyone with non-technical background."

[See full review](https://www.capterra.com/p/210630/Kylas/#Capterra___6610981)

OR

Om R.

Junior Developer

> "The user-friendly interface, combined with powerful features like lead management, pipeline tracking, and analytics, has streamlined..."

[See full review](https://www.capterra.com/p/210630/Kylas/#Capterra___6580167)

CT

Chanchal T.

Human Resource

> "The lack of customizable reporting features and the steep learning curve for new users were the main drawbacks of Kylas Sales CRM."

[See full review](https://www.capterra.com/p/210630/Kylas/#Capterra___6207586)

BN

Balaraj N.

Assistant Manager - Leads Management

> "It offers a variety of tools for managing leads, tracking customer interactions, automating sales workflows, and gaining insights..."

[See full review](https://www.capterra.com/p/210630/Kylas/#Capterra___6746916)

PP

Prajakta P.

Senior Web Developer

> "Here we can not assign the pipeline to any team or also we can not assign one lead to multiple users at time of adding lead manually"

[See full review](https://www.capterra.com/p/210630/Kylas/#Capterra___6211833)

VR

Verified Reviewer

Telesales expert

> "Value for money when call connect it smooth to have convisetion with customer which help to convert more people for a sale"

[See full review](https://www.capterra.com/p/210630/Kylas/#Capterra___7107496)

SR

Susmita R.

Back End Executive

> "experienced occasional slowness and lag."

[See full review](https://www.capterra.com/p/210630/Kylas/#Capterra___6619548)

VR

Verified Reviewer

Assistant Manager Sales and Marketing

> "The dashboard made it easier to monitor performance and manage daily tasks efficiently."

[See full review](https://www.capterra.com/p/210630/Kylas/#Capterra___7063359)

SS

Shailesh S.

Manager in sales

> "Every counselor got frustrated due to lack of user interface."

[See full review](https://www.capterra.com/p/210630/Kylas/#Capterra___6472444)

SM

Sunil M.

Relationship Manager

> "Customized dashboards with reports helps us in aligning to our specific business needs in our growing market."

[See full review](https://www.capterra.com/p/210630/Kylas/#Capterra___6848299)

SS

Shailesh S.

Manager in sales

> "Glitched and glitch all the time."

[See full review](https://www.capterra.com/p/210630/Kylas/#Capterra___6472444)

SBB

Shyam Baride B.

Asst. Manager, Marketing

> "The platform is easy to use, helps manage leads and customer interactions efficiently, and provides good visibility of the sales..."

[See full review](https://www.capterra.com/p/210630/Kylas/#Capterra___7160314)

NK

Navath K.

Digital Marketing Specialist

> "The POC Person has not give correct info about the issue"

[See full review](https://www.capterra.com/p/210630/Kylas/#Capterra___6685072)

VR

Verified Reviewer

Assistant Manager Sales and Marketing

> "It makes scheduling follow-ups and sending reminders seamless"

[See full review](https://www.capterra.com/p/210630/Kylas/#Capterra___7063359)

SM

Saurabh M.

CEO

> "phone no masking, columns should be adjusted as per the job role, sometimes workflows stop working"

[See full review](https://www.capterra.com/p/210630/Kylas/#Capterra___5047792)

AK

Akanksha K.

PR executive

> "The automation features, like follow-up reminders and workflow management, helped improve team efficiency significantly."

[See full review](https://www.capterra.com/p/210630/Kylas/#Capterra___7013492)

CC

Chhavi C.

Human Resource Executive

> "Kylas is not come with role hierarchy, which is very important part for data management in the company, Layouts are not available in..."

[See full review](https://www.capterra.com/p/210630/Kylas/#Capterra___4816442)

AS

Aakash S.

BDE

> "The automation capabilities for tasks and communication are a huge time-saver, boosting team productivity significantly."

[See full review](https://www.capterra.com/p/210630/Kylas/#Capterra___6844139)

TA

Tanuj A.

bde

> "Limited Features, Scalability Challenges, Integration Limitations , Customer Support Issues"

[See full review](https://www.capterra.com/p/210630/Kylas/#Capterra___6161296)

SM

Swapnil M.

Digital Sales Associate

> "We Are using Kylas Sales CRM form one Year and I can confidently say it’s one of the best tools Ive used for managing sales The..."

[See full review](https://www.capterra.com/p/210630/Kylas/#Capterra___6687760)

VD

Vivek D.

Asst Manager

> "we can not go to direct lead interface while clicking to the tasks via Outlook/Email ."

[See full review](https://www.capterra.com/p/210630/Kylas/#Capterra___4894271)

NM

Naeem M.

IT

> "Customer support is helpful when needed, but a more intuitive interface and better documentation would enhance the experience..."

[See full review](https://www.capterra.com/p/210630/Kylas/#Capterra___7153804)

SK

Sourav K.

Marketing Manager

> "Sometimes it's a bit slow and there were some bugs for deals section."

[See full review](https://www.capterra.com/p/210630/Kylas/#Capterra___6110813)

DH

Dhaval H.

Selling

> "Kylas Sales CRM offers smart features, easy tracking, and boosts productivity with smooth automation."

[See full review](https://www.capterra.com/p/210630/Kylas/#Capterra___6836272)

ZS

Zeel S.

Sales Executive

> "Too many filters to be applied for working on particular type of leads"

[See full review](https://www.capterra.com/p/210630/Kylas/#Capterra___4990898)

AR

Aishwarya R.

Operations Manager

> "For Sales management - Kylas boosted our productivity and helped us stay on top of leads, features are good."

[See full review](https://www.capterra.com/p/210630/Kylas/#Capterra___7058996)

AK

Abhay K.

Manager- HRD

> "Some of the features are still not available in Kylas which we have already highlighted to the support team."

[See full review](https://www.capterra.com/p/210630/Kylas/#Capterra___6150207)

FA

Faizan A.

Assistant Manager

> "There are many pros like Kylas has a very user friendly interface, we can customize workflows, the lead generation and management is..."

[See full review](https://www.capterra.com/p/210630/Kylas/#Capterra___6674110)

SK

Satendra K.

BDE

> "Notification issue is a big issue work got stopped if notification starts"

[See full review](https://www.capterra.com/p/210630/Kylas/#Capterra___6067202)

AS

Aakash S.

BDE

> "It simplifies crucial sales processes like lead and deal management, making it easy to track opportunities from start to finish."

[See full review](https://www.capterra.com/p/210630/Kylas/#Capterra___6844139)

RC

Rakhi C.

Admin Coordinator

> "Too much features and it is little bit lenghty and takes time to manage."

[See full review](https://www.capterra.com/p/210630/Kylas/#Capterra___6332698)

AG

Aancha G.

Sales Coordinator

> "The best part about Kylas Sales CRM is its user-friendly design and structured lead management system."

[See full review](https://www.capterra.com/p/210630/Kylas/#Capterra___7039612)

LK

Lubna K.

Admission officer

> "cannot search party name via mobile number"

[See full review](https://www.capterra.com/p/210630/Kylas/#Capterra___6150190)

BB

Bhagyashri B.

Sales coordinator

> "I also like the quick information search and the overall value for money compared to other CRM tools."

[See full review](https://www.capterra.com/p/210630/Kylas/#Capterra___7158575)

AT

Ankur T.

Marketing Manager

> "Record counts are the worst part, and the cost of same is also high"

[See full review](https://www.capterra.com/p/210630/Kylas/#Capterra___6048964)

PM

PRATIKSHA M.

CUSTOMER SUPPORT

> "Excellent CRM for managing leads and sales pipelines."

[See full review](https://www.capterra.com/p/210630/Kylas/#Capterra___7156904)

HA

Haidar A.

Manager

> "If you buy any product or service, if the supporting team is right then you do not understand the problems."

[See full review](https://www.capterra.com/p/210630/Kylas/#Capterra___6030192)

AA

Arman A.

Senior Fullstack Developer

> "I liked how the sales pipeline is laid out clearly, which makes tracking leads and deals more straightforward."

[See full review](https://www.capterra.com/p/210630/Kylas/#Capterra___7013464)

VB

Vishal B.

Admin

> "Slowness at sometimes and sometimes the system gets lagged but other than that no concerns"

[See full review](https://www.capterra.com/p/210630/Kylas/#Capterra___6251594)

AG

Ana G.

Sales Manager

> "Clean and Organized Layout: The dashboard is well-structured, providing a clear overview of all essential sales metrics and..."

[See full review](https://www.capterra.com/p/210630/Kylas/#Capterra___6687949)

GS

Gagana S.

Manager - Special Projects

> "When we have 1000 tasks in our mind, it is very difficult to remember each one of them."

[See full review](https://www.capterra.com/p/210630/Kylas/#Capterra___4894154)

SG

SHEETAL G.

Placement Coordinator

> "Kylas Sales CRM offers robust lead management features, including lead capture, qualification, and nurturing."

[See full review](https://www.capterra.com/p/210630/Kylas/#Capterra___6686288)

RM

Rama M.

CEO

> "Some users might find certain features lacking or encounter difficulties in implementation."

[See full review](https://www.capterra.com/p/210630/Kylas/#Capterra___6188106)

BB

Bhagyashri B.

Sales coordinator

> "The platform is simple to use, offers useful automation features, and provides good value for money for growing businesses."

[See full review](https://www.capterra.com/p/210630/Kylas/#Capterra___7158575)

NK

Navath K.

Digital Marketing Specialist

> "I never refer this CRM to any business"

[See full review](https://www.capterra.com/p/210630/Kylas/#Capterra___6685072)

NM

Naeem M.

IT

> "Another feature I found extremely useful is the bulk lead upload process."

[See full review](https://www.capterra.com/p/210630/Kylas/#Capterra___7153804)

AJ

Abhishek J.

managing director

> "Removal of users who had left the job is not as easy as other tasks"

[See full review](https://www.capterra.com/p/210630/Kylas/#Capterra___6209308)

AN

Aditya N.

bde

> "api works well, phone direct call feature is good."

[See full review](https://www.capterra.com/p/210630/Kylas/#Capterra___7105112)

CK

Chetak K.

Process leader

> "Kylas has poorly frammed layout but the team is updating it"

[See full review](https://www.capterra.com/p/210630/Kylas/#Capterra___4842680)

RT

Rahul T.

Area sales Manager

> "Kyla’s is the best Tool for the sales person to get the genuine leads from them and it works for the sales"

[See full review](https://www.capterra.com/p/210630/Kylas/#Capterra___7041452)

MR

Muthukumar R.

Head Marketing

> "Whatsapp / SMS / email Integration - ideally they should have white label integration instead of integrating third party apps like..."

[See full review](https://www.capterra.com/p/210630/Kylas/#Capterra___4724985)

NM

Naeem M.

IT

> "Overall, Kylas is a functional CRM, but there is still considerable scope for improvement in usability and onboarding."

[See full review](https://www.capterra.com/p/210630/Kylas/#Capterra___7153804)

NR

Nagabhushana R.

Business Development Executive

> "The worst part in CRM is the notification thing."

[See full review](https://www.capterra.com/p/210630/Kylas/#Capterra___6261733)

[View Reviews](https://www.capterra.com/p/210630/Kylas/reviews/)

## User interface

[Salesforce Marketing Cloud Account Engagement](https://www.capterra.com/p/134593/Pardot/)

4.14 (650)

[Kylas Sales CRM](https://www.capterra.com/p/210630/Kylas/)

4.81 (596)

## Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

### Features

Do these products fit your needs?

Prioritize real-user-identified key features according to your needs to find your best fit.

\--% Fit

vs

\--% Fit

Activity Dashboard

207

Important

AI Copilot

150

Important

Alerts/Notifications

120

Important

Salesforce Marketing Cloud Account Engagement

29/39

-   Activity Dashboard
-   AI Copilot
-   Alerts/Notifications
-   API
-   Calendar Management
-   Campaign Management
-   Contact Management
-   CRM
-   Customizable Fields
-   Document Storage
-   Drag & Drop
-   Email Marketing
-   Email Tracking
-   For Sales Teams/Organizations
-   Generative AI
-   Interaction Tracking
-   Lead Capture
-   Lead Distribution
-   Lead Generation
-   Lead Nurturing
-   Lead Qualification
-   Lead Segmentation
-   Monitoring
-   Opportunity Management
-   Pipeline Management
-   Prospecting Tools
-   Real-Time Data
-   Reminders
-   Reporting/Analytics
-   Sales Forecasting
-   Sales Reports
-   Sales Trend Analysis
-   Social Media Integration
-   Source Tracking
-   Task Management
-   Template Management
-   Third-Party Integrations
-   Web Forms
-   Workflow Management

[See all features](https://www.capterra.com/p/134593/Pardot/#features)

Kylas Sales CRM

Top features

37/39

-   Activity Dashboard
-   AI Copilot
-   Alerts/Notifications
-   API
-   Calendar Management
-   Campaign Management
-   Contact Management
-   CRM
-   Customizable Fields
-   Document Storage
-   Drag & Drop
-   Email Marketing
-   Email Tracking
-   For Sales Teams/Organizations
-   Generative AI
-   Interaction Tracking
-   Lead Capture
-   Lead Distribution
-   Lead Generation
-   Lead Nurturing
-   Lead Qualification
-   Lead Segmentation
-   Monitoring
-   Opportunity Management
-   Pipeline Management
-   Prospecting Tools
-   Real-Time Data
-   Reminders
-   Reporting/Analytics
-   Sales Forecasting
-   Sales Reports
-   Sales Trend Analysis
-   Social Media Integration
-   Source Tracking
-   Task Management
-   Template Management
-   Third-Party Integrations
-   Web Forms
-   Workflow Management

[See all features](https://www.capterra.com/p/210630/Kylas/#features)

### Recognition

Salesforce Marketing Cloud Account Engagement is recognized as a top-rated tool in 1 Capterra Shortlist reports

Kylas Sales CRM is recognized as a top-rated tool in 2 Capterra Shortlist reports

Best Value CRMSoftware (2024) 

Best Value CRMSoftware (2023) 

### Deployment & support

Salesforce Marketing Cloud Account Engagement

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Kylas Sales CRM

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

### Company Details

Salesforce Marketing Cloud Account Engagement

-   By Salesforce
-   Located in United States
-   Founded in 2003

Kylas Sales CRM

-   By Kylas
-   Located in India
-   Founded in 2020

## Popular Comparisons

[Salesforce Marketing Cloud Account Engagement](https://www.capterra.com/p/134593/Pardot/)[4.14 (650)](https://www.capterra.com/p/134593/Pardot/reviews/)

vs

[HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[4.52 (4,462)](https://www.capterra.com/p/152373/HubSpot-CRM/reviews/)

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$20/month

4.0

Features

4.4

3.8

Ease of Use

4.4

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[Kylas Sales CRM](https://www.capterra.com/p/210630/Kylas/)[4.81 (596)](https://www.capterra.com/p/210630/Kylas/reviews/)

vs

[HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[4.52 (4,462)](https://www.capterra.com/p/152373/HubSpot-CRM/reviews/)

$250/month

Price

$20/month

4.7

Features

4.4

4.8

Ease of Use

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[View full comparison](https://www.capterra.com/compare/152373-210630/HubSpot-CRM-vs-Kylas)

[Salesforce Marketing Cloud Account Engagement](https://www.capterra.com/p/134593/Pardot/)[4.14 (650)](https://www.capterra.com/p/134593/Pardot/reviews/)

vs

[Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[4.40 (18,785)](https://www.capterra.com/p/61368/Salesforce/reviews/)

$1250/month

Price

$25/month

4.0

Features

4.4

3.8

Ease of Use

4.0

[View full comparison](https://www.capterra.com/compare/61368-134593/Salesforce-vs-Pardot)

[Kylas Sales CRM](https://www.capterra.com/p/210630/Kylas/)[4.81 (596)](https://www.capterra.com/p/210630/Kylas/reviews/)

vs

[Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[4.40 (18,785)](https://www.capterra.com/p/61368/Salesforce/reviews/)

$250/month

Price

$25/month

4.7

Features

4.4

4.8

Ease of Use

4.0

[View full comparison](https://www.capterra.com/compare/61368-210630/Salesforce-vs-Kylas)

[Salesforce Marketing Cloud Account Engagement](https://www.capterra.com/p/134593/Pardot/)[4.14 (650)](https://www.capterra.com/p/134593/Pardot/reviews/)

vs

[ActiveCampaign](https://www.capterra.com/p/79367/ActiveCampaign/)[4.56 (2,561)](https://www.capterra.com/p/79367/ActiveCampaign/reviews/)

$1250/month

Price

$15/month

4.0

Features

4.5

3.8

Ease of Use

4.2

[View full comparison](https://www.capterra.com/compare/79367-134593/ActiveCampaign-vs-Pardot)

[Kylas Sales CRM](https://www.capterra.com/p/210630/Kylas/)[4.81 (596)](https://www.capterra.com/p/210630/Kylas/reviews/)

vs

[Bigin by Zoho CRM](https://www.capterra.com/p/204998/Bigin-by-Zoho-CRM/)[4.71 (731)](https://www.capterra.com/p/204998/Bigin-by-Zoho-CRM/reviews/)

$250/month

Price

$7/year

4.7

Features

4.5

4.8

Ease of Use

4.8

[View full comparison](https://www.capterra.com/compare/204998-210630/Bigin-by-Zoho-CRM-vs-Kylas)

[Salesforce Marketing Cloud Account Engagement](https://www.capterra.com/p/134593/Pardot/)[4.14 (650)](https://www.capterra.com/p/134593/Pardot/reviews/)

vs

[Meritto](https://www.capterra.com/p/250169/Comprehensive-Admission-Suite/)[4.59 (616)](https://www.capterra.com/p/250169/Comprehensive-Admission-Suite/reviews/)

$1250/month

Price

Contact vendor for pricing

4.0

Features

4.5

3.8

Ease of Use

4.6

[View full comparison](https://www.capterra.com/compare/134593-250169/Pardot-vs-Comprehensive-Admission-Suite)

[Kylas Sales CRM](https://www.capterra.com/p/210630/Kylas/)[4.81 (596)](https://www.capterra.com/p/210630/Kylas/reviews/)

vs

[Meritto](https://www.capterra.com/p/250169/Comprehensive-Admission-Suite/)[4.59 (616)](https://www.capterra.com/p/250169/Comprehensive-Admission-Suite/reviews/)

$250/month

Price

Contact vendor for pricing

4.7

Features

4.5

4.8

Ease of Use

4.6

[View full comparison](https://www.capterra.com/compare/210630-250169/Kylas-vs-Comprehensive-Admission-Suite)

[Salesforce Marketing Cloud Account Engagement](https://www.capterra.com/p/134593/Pardot/)[4.14 (650)](https://www.capterra.com/p/134593/Pardot/reviews/)

vs

[noCRM](https://www.capterra.com/p/132752/You-Don-t-Need-a-CRM/)[4.65 (491)](https://www.capterra.com/p/132752/You-Don-t-Need-a-CRM/reviews/)

$1250/month

Price

$13/month

4.0

Features

4.5

3.8

Ease of Use

4.8

[View full comparison](https://www.capterra.com/compare/132752-134593/You-Don-t-Need-a-CRM-vs-Pardot)

[Kylas Sales CRM](https://www.capterra.com/p/210630/Kylas/)[4.81 (596)](https://www.capterra.com/p/210630/Kylas/reviews/)

vs

[Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[4.31 (6,977)](https://www.capterra.com/p/155928/Zoho-CRM/reviews/)

$250/month

Price

$14/month

4.7

Features

4.3

4.8

Ease of Use

4.2

[View full comparison](https://www.capterra.com/compare/155928-210630/Zoho-CRM-vs-Kylas)

[Salesforce Marketing Cloud Account Engagement](https://www.capterra.com/p/134593/Pardot/)[4.14 (650)](https://www.capterra.com/p/134593/Pardot/reviews/)

vs

[Mailchimp](https://www.capterra.com/p/110228/MailChimp/)[4.48 (17,624)](https://www.capterra.com/p/110228/MailChimp/reviews/)

$1250/month

Price

$13/month

4.0

Features

4.4

3.8

Ease of Use

4.4

[View full comparison](https://www.capterra.com/compare/110228-134593/MailChimp-vs-Pardot)

[Kylas Sales CRM](https://www.capterra.com/p/210630/Kylas/)[4.81 (596)](https://www.capterra.com/p/210630/Kylas/reviews/)

vs

[noCRM](https://www.capterra.com/p/132752/You-Don-t-Need-a-CRM/)[4.65 (491)](https://www.capterra.com/p/132752/You-Don-t-Need-a-CRM/reviews/)

$250/month

Price

$13/month

4.7

Features

4.5

4.8

Ease of Use

4.8

[View full comparison](https://www.capterra.com/compare/132752-210630/You-Don-t-Need-a-CRM-vs-Kylas)