# Compare PhoneBurner vs Ricochet360 2026 | Capterra > Unsure of what to choose? Check Capterra to compare Ricochet360 and PhoneBurner based on pricing, features, product details, and verified reviews. Source: https://www.capterra.com/compare/134672-141932/PhoneBurner-vs-Ricochet --- # Ricochet360 vs PhoneBurner Features and Cost Comparison Last updated March 13th, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: Ricochet360PhoneBurner2/4 selected [Ricochet360](https://www.capterra.com/p/141932/Ricochet/)[4.8 (82)](https://www.capterra.com/p/141932/Ricochet/reviews/) [PhoneBurner](https://www.capterra.com/p/134672/PhoneBurner/)[4.8 (176)](https://www.capterra.com/p/134672/PhoneBurner/reviews/) [## Ricochet360](https://www.capterra.com/p/141932/Ricochet/)[4.8 (82)](https://www.capterra.com/p/141932/Ricochet/reviews/) Starting Price $24.00/month Value-for-Money 4.8 Functionality 4.7 Ease of Use 4.7 Customer Service 4.8 Reviews Sentiment MW Based on [82 reviews](#user-reviews) Positive 80 Neutral 1 Negative 1 [## PhoneBurner](https://www.capterra.com/p/134672/PhoneBurner/)[4.8 (176)](https://www.capterra.com/p/134672/PhoneBurner/reviews/) Starting Price $165.00/month Value-for-Money 4.6 Functionality 4.6 Ease of Use 4.7 Customer Service 4.7 Reviews Sentiment Based on [176 reviews](#user-reviews) Positive 168 Neutral 7 Negative 1 ## Send this comparison chart to my inbox ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. What’s your intended use case? ## Summary * * * Features in Auto Dialer Software 35 / 46 Only Ricochet360 - Answering Machine Detection - Live Chat - Text to Speech Best performer 40 / 46 Only PhoneBurner - Activity Tracking - Contact Database - Integrations Management User satisfaction User satisfaction 4.8 User reviews[82](https://www.capterra.com/p/141932/Ricochet/reviews/) Ease of use 4.7 Functionality 4.7 Value for money 4.8 Customer support 4.8 User satisfaction 4.8 User reviews[176](https://www.capterra.com/p/134672/PhoneBurner/reviews/) Ease of use 4.7 Functionality 4.6 Value for money 4.6 Customer support 4.7 Price starts from Price starts from $24Per User, Per Month - Free version - Free trial Price starts from $165Per User, Per Month - Free version - Free trial Best for Best for Ricochet360 is the All-In-One sales and marketing automation platform is ideal for SMB, SME, and Large Enterprise companies looking to efficiently scale their sales operations. Best for Results-driven B2B and B2C businesses. Maximize lead value and rep efficiency with dialer software built to increase answer rates and quality live interactions, while streamlining everything else. ## User reviews Pros & cons MW Mike W. IT Project Manager > "Ricochet360 redesigned outbound calling by bringing an auto-dialer through which..." [See full review](https://www.capterra.com/p/141932/Ricochet/#Capterra___6778752) EH ESTHER H. OFFICE MANAGER > "Only bad thing is that other vendors get same information as us which can lower..." [See full review](https://www.capterra.com/p/141932/Ricochet/#Capterra___6811306) AC Amanda C. Sales Team Manager > "The support is my favorite part as well as the way the system has our agents..." [See full review](https://www.capterra.com/p/141932/Ricochet/#Capterra___6784383) MF Michael F. Sales Development > "I wish it wouldn't run out of leads in my dialer." [See full review](https://www.capterra.com/p/141932/Ricochet/#Capterra___6798647) VR Verified Reviewer SeniorAnalyst > "Sure, there were challenges with setup at first, but once I got past that, it..." [See full review](https://www.capterra.com/p/141932/Ricochet/#Capterra___6807141) NI Nicole I. Project Coordinator > "I found it to be harder to navigate than other platforms." [See full review](https://www.capterra.com/p/141932/Ricochet/#Capterra___6798105) VR Verified Reviewer SeniorAnalyst > "It’s been a real game-changer for managing leads efficiently." [See full review](https://www.capterra.com/p/141932/Ricochet/#Capterra___6807141) VR Verified Reviewer SeniorAnalyst > "I found the initial setup to be a tad complex." [See full review](https://www.capterra.com/p/141932/Ricochet/#Capterra___6807141) MF Michael F. Sales Development > "They were very friendly and helped me with my problems whenever they arise." [See full review](https://www.capterra.com/p/141932/Ricochet/#Capterra___6798647) AC Amanda C. Sales Team Manager > "It's not easy to find group chats." [See full review](https://www.capterra.com/p/141932/Ricochet/#Capterra___6784383) MH Marix H. Principle > "Trainers did a great job of explaining." [See full review](https://www.capterra.com/p/141932/Ricochet/#Capterra___6777198) TB Tom B. Owner > "complexity can be an issue sometimes." [See full review](https://www.capterra.com/p/141932/Ricochet/#Capterra___6149483) AH Andi H. Office Manager > "Great customer service and training. " [See full review](https://www.capterra.com/p/141932/Ricochet/#Capterra___6779472) NG Nick G. Sales Development Manager > "hop on the zoom call and after 45 minutes get absolutely no where." [See full review](https://www.capterra.com/p/141932/Ricochet/#Capterra___6262207) TJ Tyler J. Licensed insurance agent > "sensitive content hidden\] was great very knowledgeable and everything was easy..." [See full review](https://www.capterra.com/p/141932/Ricochet/#Capterra___6775147) NG Nick G. Sales Development Manager > "customer support leaves a lot to be desired." [See full review](https://www.capterra.com/p/141932/Ricochet/#Capterra___6262207) NI Nicole I. Project Coordinator > "Customer service and the implentation team is wonderful." [See full review](https://www.capterra.com/p/141932/Ricochet/#Capterra___6798105) DZ Don Z. President > "It is a little costly. " [See full review](https://www.capterra.com/p/141932/Ricochet/#Capterra___4920014) GP Gionina P. Insurance Agent > "Training with \[sensitive content hidden\] A. was very smooth & relaxing actually." [See full review](https://www.capterra.com/p/141932/Ricochet/#Capterra___6775219) VR Verified Reviewer Mortgage Banker > "Software interface seemed pretty dated and a little clunkly in appearance, it..." [See full review](https://www.capterra.com/p/141932/Ricochet/#Capterra___3529289) LJ Lari J. Sales Manager > "Ease of use and versatility was my fave part" [See full review](https://www.capterra.com/p/141932/Ricochet/#Capterra___6806174) HA Holly A. Sales Producer > "Not available" [See full review](https://www.capterra.com/p/141932/Ricochet/#Capterra___4489439) AH Andi H. Office Manager > "The customer support and training are great!" [See full review](https://www.capterra.com/p/141932/Ricochet/#Capterra___6779472) SJ Steve J. Owener > "Everything, the training is no good, and the support is bad." [See full review](https://www.capterra.com/p/141932/Ricochet/#Capterra___3450128) AP Amado P. Sales agent > "Im excited to try it out but it looks very simple and easy to work with" [See full review](https://www.capterra.com/p/141932/Ricochet/#Capterra___6784516) SJ Steve J. Owener > "Not good at all, have much better at a lower price." [See full review](https://www.capterra.com/p/141932/Ricochet/#Capterra___3450128) [View Reviews](https://www.capterra.com/p/141932/Ricochet/reviews/) VR Verified Reviewer Business Development Specialist > "I would use it much more if it integrated better with our CRM and showed me the names of who I was calling" [See full review](https://www.capterra.com/p/134672/PhoneBurner/#Capterra___7034664) VR Verified Reviewer Business Development Specialist > "Has problems where I can't see the name of the person I'm calling." [See full review](https://www.capterra.com/p/134672/PhoneBurner/#Capterra___7034664) SL Sergio L. Legal recepcionist > "Since I began using it, my approach to clients has become easier due to its follow-up and disposition features, which make my..." [See full review](https://www.capterra.com/p/134672/PhoneBurner/#Capterra___6207882) RM Rosalina M. Executive Assistant > "Restricted Customization: PhoneBurner's customization choices are to some degree restricted, which may not address the issues..." [See full review](https://www.capterra.com/p/134672/PhoneBurner/#Capterra___4628751) RM Rosalina M. Executive Assistant > "Overall, PhoneBurner is a powerful sales acceleration tool that can help businesses increase productivity and personalize..." [See full review](https://www.capterra.com/p/134672/PhoneBurner/#Capterra___4628751) KM Karly M. Compliance Consultant > "It can be glitchy and crash sometimes - such as system crashes." [See full review](https://www.capterra.com/p/134672/PhoneBurner/#Capterra___4924942) BM Brad M. AVP of Client Development > "Other people on my team who use it, can attest to its ability to making contact with their customers." [See full review](https://www.capterra.com/p/134672/PhoneBurner/#Capterra___4697443) AE Alex E. Partner > "There are no ways to ensure the intaker is actually making the calls" [See full review](https://www.capterra.com/p/134672/PhoneBurner/#Capterra___6009073) KK Karl K. Owner > "The Phone Burner is a terrific CRM system that’s an equal combination of being FUNCTIONAL and FLEXIBLE.It’s super easy to..." [See full review](https://www.capterra.com/p/134672/PhoneBurner/#Capterra___4886308) BE Bradley E. Associate > "SMS do not work regardless whatever I do. " [See full review](https://www.capterra.com/p/134672/PhoneBurner/#Capterra___6208159) BP Balabadhruni P. Student > "It is very useful for call recording." [See full review](https://www.capterra.com/p/134672/PhoneBurner/#Capterra___4448204) RM Rosalina M. Executive Assistant > "Cost: PhoneBurner can be costly, particularly for more modest organizations with restricted financial plans." [See full review](https://www.capterra.com/p/134672/PhoneBurner/#Capterra___4628751) SR Steve R. Sales > "I like the fact that you can integrate scripts and voicemails together to make pinpoint campaigns" [See full review](https://www.capterra.com/p/134672/PhoneBurner/#Capterra___3535011) JM John M. Insurance agent > "I wasn't planning on stopping the service but I did because of their poor business ethic." [See full review](https://www.capterra.com/p/134672/PhoneBurner/#GetApp___3753418) TZ Tony Z. Senior Loan Officer > "I like that it keeps me focused and I can bang out dozens of calls in a short amount of time." [See full review](https://www.capterra.com/p/134672/PhoneBurner/#Capterra___3504200) VR Verified Reviewer Assistant Manager > "The price is a little hard to swallow for smaller shops that might only have 1 person calling a hour or two a week." [See full review](https://www.capterra.com/p/134672/PhoneBurner/#GetApp___2849488) IS Ida S. Enrollment Manager > "Importing contacts is simple and listening to recordings is very easy compared to other software we have used to do so" [See full review](https://www.capterra.com/p/134672/PhoneBurner/#Capterra___3287779) MF Marie F. Wealth Advisor > "I guess the only thing that bothered me is that when someone hung up on your when they were not interested you couldn't really..." [See full review](https://www.capterra.com/p/134672/PhoneBurner/#Capterra___2326091) CD Cameron D. Regional Sales Director > "Easy management of contacts and leads based on a broad range of variables, and efficiently keep in contact with them and..." [See full review](https://www.capterra.com/p/134672/PhoneBurner/#Capterra___2771805) SC Sophia C. Student > "The price point is just too high for an ordinary user." [See full review](https://www.capterra.com/p/134672/PhoneBurner/#Capterra___2503458) [View Reviews](https://www.capterra.com/p/134672/PhoneBurner/reviews/) ## User interface 4.84 (82) [PhoneBurner](https://www.capterra.com/p/134672/PhoneBurner/) 4.78 (176) ## Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ### Features Ricochet360 35/46 - Activity Dashboard - Activity Tracking - AI Copilot - Answering Machine Detection - API - Auto-Dialer - Automatic Call Distribution - Automatic Outbound Dialer - Callback Scheduling - Call Center Management - Call Disposition - Caller ID - Call List Management - Call Monitoring - Call Recording - Call Reporting - Call Routing - Call Scheduling - Call Scripting - Call Tracking - Call Transfer - Campaign Management - Chat/Messaging - Computer Telephony Integration - Contact Database - Contact Management - CRM - Customer Database - Generative AI - Integrations Management - Interaction Tracking - IVR - Lead Capture - Lead Management - Live Chat - Power Dialer - Predictive Dialer - Preview Dialer - Progressive Dialer - Real-Time Data - Real-Time Monitoring - Real-Time Reporting - Reporting/Analytics - Text to Speech - Third-Party Integrations - Voice Mail [See all features](https://www.capterra.com/p/141932/Ricochet/#features) PhoneBurner Top features 40/46 - Activity Dashboard - Activity Tracking - AI Copilot - Answering Machine Detection - API - Auto-Dialer - Automatic Call Distribution - Automatic Outbound Dialer - Callback Scheduling - Call Center Management - Call Disposition - Caller ID - Call List Management - Call Monitoring - Call Recording - Call Reporting - Call Routing - Call Scheduling - Call Scripting - Call Tracking - Call Transfer - Campaign Management - Chat/Messaging - Computer Telephony Integration - Contact Database - Contact Management - CRM - Customer Database - Generative AI - Integrations Management - Interaction Tracking - IVR - Lead Capture - Lead Management - Live Chat - Power Dialer - Predictive Dialer - Preview Dialer - Progressive Dialer - Real-Time Data - Real-Time Monitoring - Real-Time Reporting - Reporting/Analytics - Text to Speech - Third-Party Integrations - Voice Mail [See all features](https://www.capterra.com/p/134672/PhoneBurner/#features) ### Recognition No recognitions have been awarded to Ricochet360 PhoneBurner is recognized as a top-rated tool in 3 Capterra Shortlist reports ### Deployment & support Ricochet360 Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos PhoneBurner Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ### Company Details Ricochet360 - By Ricochet360 - Located in United States - Founded in 2009 PhoneBurner - By PhoneBurner - Located in United States - Founded in 2009 ## Popular Comparisons [Ricochet360](https://www.capterra.com/p/141932/Ricochet/)[4.84 (82)](https://www.capterra.com/p/141932/Ricochet/reviews/) vs [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[4.51 (4,470)](https://www.capterra.com/p/152373/HubSpot-CRM/reviews/) $24/month Price $20/month 4.7 Features 4.4 4.7 Ease of Use 4.4 [View full comparison](https://www.capterra.com/compare/141932-152373/Ricochet-vs-HubSpot-CRM) [PhoneBurner](https://www.capterra.com/p/134672/PhoneBurner/)[4.78 (176)](https://www.capterra.com/p/134672/PhoneBurner/reviews/) vs [Ringover](https://www.capterra.com/p/169627/RingOver/)[4.70 (881)](https://www.capterra.com/p/169627/RingOver/reviews/) $165/month Price $29/month 4.6 Features 4.7 4.7 Ease of Use 4.8 [View full comparison](https://www.capterra.com/compare/134672-169627/PhoneBurner-vs-RingOver) 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(176)](https://www.capterra.com/p/134672/PhoneBurner/reviews/) vs [LiveAgent](https://www.capterra.com/p/102188/LiveAgent/)[4.68 (1,786)](https://www.capterra.com/p/102188/LiveAgent/reviews/) $165/month Price $15/month 4.6 Features 4.6 4.7 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/102188-134672/LiveAgent-vs-PhoneBurner) [PhoneBurner](https://www.capterra.com/p/134672/PhoneBurner/)[4.78 (176)](https://www.capterra.com/p/134672/PhoneBurner/reviews/) vs [Readymode](https://www.capterra.com/p/136728/Readymode/)[4.62 (143)](https://www.capterra.com/p/136728/Readymode/reviews/) $165/month Price $199/month 4.6 Features 4.6 4.7 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/134672-136728/PhoneBurner-vs-Readymode) [PhoneBurner](https://www.capterra.com/p/134672/PhoneBurner/)[4.78 (176)](https://www.capterra.com/p/134672/PhoneBurner/reviews/) vs [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[4.41 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