# Compare PhoneBurner vs Nextiva Contact Center 2026 | Capterra

> Unsure of what to choose? Check Capterra to compare PhoneBurner and Nextiva Contact Center based on pricing, features, product details, and verified reviews.

Source: https://www.capterra.com/compare/134672-145004/PhoneBurner-vs-Nextiva-Call-Center

---

# PhoneBurner vs Nextiva Contact Center Features and Cost Comparison

Last updated March 13th, 2026

Provider data verified by our Software Research team, and reviews  
moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/)

Your comparison:

PhoneBurnerNextiva Contact Center2/4 selected

[PhoneBurner](https://www.capterra.com/p/134672/PhoneBurner/)[4.8 (176)](https://www.capterra.com/p/134672/PhoneBurner/reviews/)

[Nextiva Contact Center](https://www.capterra.com/p/145004/Nextiva-Call-Center/)[4.5 (112)](https://www.capterra.com/p/145004/Nextiva-Call-Center/reviews/)

[## PhoneBurner](https://www.capterra.com/p/134672/PhoneBurner/)[4.8 (176)](https://www.capterra.com/p/134672/PhoneBurner/reviews/)

Starting Price

$165.00/month

Value-for-Money

4.6

Functionality

4.6

Ease of Use

4.7

Customer Service

4.7

Reviews Sentiment

Based on [176 reviews](#user-reviews)

Positive

168

Neutral

7

Negative

1

[## Nextiva Contact Center](https://www.capterra.com/p/145004/Nextiva-Call-Center/)[4.5 (112)](https://www.capterra.com/p/145004/Nextiva-Call-Center/reviews/)

Starting Price

$30.00/month

Value-for-Money

4.4

Functionality

4.4

Ease of Use

4.5

Customer Service

4.5

Reviews Sentiment

Based on [112 reviews](#user-reviews)

Positive

99

Neutral

4

Negative

9

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## Send this comparison chart to my inbox

### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.

## Summary

* * *

Key features rated by users

Features selected based on 4,901 reviews from call center software users.  
about the Fit Score methodology.

Fit Score methodology

Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about.

  

If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology

61%Fit

Not enough reviews

Feature ratings

Call Center Management

4.0

Dashboard

\--

Call Recording

4.4

Call Logging

4.5

Call Tracking

\--

73%Fit

Not enough reviews

Feature ratings

Call Center Management

4.7

Dashboard

\--

Call Recording

4.7

Call Logging

4.5

Call Tracking

4.5

User satisfaction

User satisfaction

4.8

User reviews[176](https://www.capterra.com/p/134672/PhoneBurner/reviews/)

Ease of use

4.7

Functionality

4.6

Value for money

4.6

Customer support

4.7

User satisfaction

4.5

User reviews[112](https://www.capterra.com/p/145004/Nextiva-Call-Center/reviews/)

Ease of use

4.5

Functionality

4.4

Value for money

4.4

Customer support

4.5

Price starts from

Price starts from

$165Per User, Per Month

-   Free version
-   Free trial

Price starts from

$30Per User, Per Month

-   Free version
-   Free trial

Best for

Best for

Results-driven B2B and B2C businesses. Maximize lead value and rep efficiency with dialer software built to increase answer rates and quality live interactions, while streamlining everything else.

Best for

Small Business, Mid-Market and Enterprise companies with contact center needs. These can include customer service and telemarketing centers, employee service and support centers, or help desk centers.

## User reviews

Pros & cons

VR

Verified Reviewer

Business Development Specialist

> "I would use it much more if it integrated better with our CRM and showed me the names of who I was calling"

[See full review](https://www.capterra.com/p/134672/PhoneBurner/#Capterra___7034664)

VR

Verified Reviewer

Business Development Specialist

> "Has problems where I can't see the name of the person I'm calling."

[See full review](https://www.capterra.com/p/134672/PhoneBurner/#Capterra___7034664)

SL

Sergio L.

Legal recepcionist

> "Since I began using it, my approach to clients has become easier due to its follow-up and disposition features, which make my..."

[See full review](https://www.capterra.com/p/134672/PhoneBurner/#Capterra___6207882)

RM

Rosalina M.

Executive Assistant

> "Restricted Customization: PhoneBurner's customization choices are to some degree restricted, which may not address the issues..."

[See full review](https://www.capterra.com/p/134672/PhoneBurner/#Capterra___4628751)

RM

Rosalina M.

Executive Assistant

> "Overall, PhoneBurner is a powerful sales acceleration tool that can help businesses increase productivity and personalize..."

[See full review](https://www.capterra.com/p/134672/PhoneBurner/#Capterra___4628751)

KM

Karly M.

Compliance Consultant

> "It can be glitchy and crash sometimes - such as system crashes."

[See full review](https://www.capterra.com/p/134672/PhoneBurner/#Capterra___4924942)

BM

Brad M.

AVP of Client Development

> "Other people on my team who use it, can attest to its ability to making contact with their customers."

[See full review](https://www.capterra.com/p/134672/PhoneBurner/#Capterra___4697443)

AE

Alex E.

Partner

> "There are no ways to ensure the intaker is actually making the calls"

[See full review](https://www.capterra.com/p/134672/PhoneBurner/#Capterra___6009073)

KK

Karl K.

Owner

> "The Phone Burner is a terrific CRM system that’s an equal combination of being FUNCTIONAL and FLEXIBLE.It’s super easy to..."

[See full review](https://www.capterra.com/p/134672/PhoneBurner/#Capterra___4886308)

BE

Bradley E.

Associate

> "SMS do not work regardless whatever I do. "

[See full review](https://www.capterra.com/p/134672/PhoneBurner/#Capterra___6208159)

BP

Balabadhruni P.

Student

> "It is very useful for call recording."

[See full review](https://www.capterra.com/p/134672/PhoneBurner/#Capterra___4448204)

RM

Rosalina M.

Executive Assistant

> "Cost: PhoneBurner can be costly, particularly for more modest organizations with restricted financial plans."

[See full review](https://www.capterra.com/p/134672/PhoneBurner/#Capterra___4628751)

SR

Steve R.

Sales

> "I like the fact that you can integrate scripts and voicemails together to make pinpoint campaigns"

[See full review](https://www.capterra.com/p/134672/PhoneBurner/#Capterra___3535011)

JM

John M.

Insurance agent

> "I wasn't planning on stopping the service but I did because of their poor business ethic."

[See full review](https://www.capterra.com/p/134672/PhoneBurner/#GetApp___3753418)

TZ

Tony Z.

Senior Loan Officer

> "I like that it keeps me focused and I can bang out dozens of calls in a short amount of time."

[See full review](https://www.capterra.com/p/134672/PhoneBurner/#Capterra___3504200)

VR

Verified Reviewer

Assistant Manager

> "The price is a little hard to swallow for smaller shops that might only have 1 person calling a hour or two a week."

[See full review](https://www.capterra.com/p/134672/PhoneBurner/#GetApp___2849488)

IS

Ida S.

Enrollment Manager

> "Importing contacts is simple and listening to recordings is very easy compared to other software we have used to do so"

[See full review](https://www.capterra.com/p/134672/PhoneBurner/#Capterra___3287779)

MF

Marie F.

Wealth Advisor

> "I guess the only thing that bothered me is that when someone hung up on your when they were not interested you couldn't really..."

[See full review](https://www.capterra.com/p/134672/PhoneBurner/#Capterra___2326091)

CD

Cameron D.

Regional Sales Director

> "Easy management of contacts and leads based on a broad range of variables, and efficiently keep in contact with them and..."

[See full review](https://www.capterra.com/p/134672/PhoneBurner/#Capterra___2771805)

SC

Sophia C.

Student

> "The price point is just too high for an ordinary user."

[See full review](https://www.capterra.com/p/134672/PhoneBurner/#Capterra___2503458)

[View Reviews](https://www.capterra.com/p/134672/PhoneBurner/reviews/)

VR

Verified Reviewer

Data Analyst

> "It is a tool that makes it easier for us to communicate with our customers, even the recording of calls is not useful enough because as a..."

[See full review](https://www.capterra.com/p/145004/Nextiva-Call-Center/#Capterra___6145055)

AL

Alberto L.

Technical Support Specialist

> "You have to manually search through each section, jump between the "auto attendant," "call groups," "call center locations," and "users,"..."

[See full review](https://www.capterra.com/p/145004/Nextiva-Call-Center/#Capterra___6145600)

MT

Margo T.

Digital Marketing Manager

> "It is convenient to be able to record and monitor calls in one program."

[See full review](https://www.capterra.com/p/145004/Nextiva-Call-Center/#Capterra___6385174)

JW

John W.

Miracle Worker

> "The pricing is a bit high and the reporting features are lacking."

[See full review](https://www.capterra.com/p/145004/Nextiva-Call-Center/#Capterra___6176941)

AM

Alejandra M.

Operations Manager

> "The app's performance remains consistent across different geographical locations, ensuring that our teams can communicate efficiently..."

[See full review](https://www.capterra.com/p/145004/Nextiva-Call-Center/#Capterra___6135665)

AL

Addison L.

Coordinator

> "I also often lose audio when dialing out."

[See full review](https://www.capterra.com/p/145004/Nextiva-Call-Center/#Capterra___6145208)

[View Reviews](https://www.capterra.com/p/145004/Nextiva-Call-Center/reviews/)

## User interface

[PhoneBurner](https://www.capterra.com/p/134672/PhoneBurner/)

4.78 (176)

[Nextiva Contact Center](https://www.capterra.com/p/145004/Nextiva-Call-Center/)

4.48 (112)

## Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

### Features

Do these products fit your needs?

Prioritize real-user-identified key features according to your needs to find your best fit.

\--% Fit

vs

\--% Fit

Activity Tracking

207

Important

AI Copilot

150

Important

AI Summarization

120

Important

PhoneBurner

35/47

-   Activity Tracking
-   AI Copilot
-   AI Summarization
-   Alerts/Escalation
-   API
-   Auto-Dialer
-   Automated Responses
-   Automatic Call Distribution
-   Blended Call Center
-   Callback Scheduling
-   Call Center Management
-   Caller ID
-   Call Logging
-   Call Monitoring
-   Call Recording
-   Call Reporting
-   Call Routing
-   Call Scripting
-   Call Tagging
-   Call Tracking
-   Call Transcription
-   Call Transfer
-   Call Whispering
-   Chatbot
-   Chat/Messaging
-   Computer Telephony Integration
-   Contact Management
-   CRM
-   Dashboard
-   Generative AI
-   Inbound Call Center
-   Interaction Tracking
-   IVR
-   Manual Dialer
-   Monitoring
-   Multi-Channel Communication
-   Outbound Call Center
-   Performance Management
-   Predictive Dialer
-   Progressive Dialer
-   Queue Management
-   Reporting/Analytics
-   Sentiment Analysis
-   Surveys & Feedback
-   Third-Party Integrations
-   Voice Mail
-   Voice Recognition

[See all features](https://www.capterra.com/p/134672/PhoneBurner/#features)

Nextiva Contact Center

Top features

40/47

-   Activity Tracking
-   AI Copilot
-   AI Summarization
-   Alerts/Escalation
-   API
-   Auto-Dialer
-   Automated Responses
-   Automatic Call Distribution
-   Blended Call Center
-   Callback Scheduling
-   Call Center Management
-   Caller ID
-   Call Logging
-   Call Monitoring
-   Call Recording
-   Call Reporting
-   Call Routing
-   Call Scripting
-   Call Tagging
-   Call Tracking
-   Call Transcription
-   Call Transfer
-   Call Whispering
-   Chatbot
-   Chat/Messaging
-   Computer Telephony Integration
-   Contact Management
-   CRM
-   Dashboard
-   Generative AI
-   Inbound Call Center
-   Interaction Tracking
-   IVR
-   Manual Dialer
-   Monitoring
-   Multi-Channel Communication
-   Outbound Call Center
-   Performance Management
-   Predictive Dialer
-   Progressive Dialer
-   Queue Management
-   Reporting/Analytics
-   Sentiment Analysis
-   Surveys & Feedback
-   Third-Party Integrations
-   Voice Mail
-   Voice Recognition

[See all features](https://www.capterra.com/p/145004/Nextiva-Call-Center/#features)

### Recognition

PhoneBurner is recognized as a top-rated tool in 3 Capterra Shortlist reports

Nextiva Contact Center is recognized as a top-rated tool in 1 Capterra Shortlist reports

### Deployment & support

PhoneBurner

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Nextiva Contact Center

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

### Company Details

PhoneBurner

-   By PhoneBurner
-   Located in United States
-   Founded in 2009

Nextiva Contact Center

-   By Nextiva
-   Located in United States
-   Founded in 2008

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[View full comparison](https://www.capterra.com/compare/29589-134672/CallCenterNOW-vs-PhoneBurner)

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