# Compare PhoneBurner vs CallTools 2026 | Capterra > Unsure of what to choose? Check Capterra to compare CallTools and PhoneBurner based on pricing, features, product details, and verified reviews. Source: https://www.capterra.com/compare/134672-149510/PhoneBurner-vs-Call-Center-Software --- # CallTools vs PhoneBurner Features and Cost Comparison Last updated March 13th, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: CallToolsPhoneBurner2/4 selected [CallTools](https://www.capterra.com/p/149510/Call-Center-Software/)[4.8 (156)](https://www.capterra.com/p/149510/Call-Center-Software/reviews/) [PhoneBurner](https://www.capterra.com/p/134672/PhoneBurner/)[4.8 (176)](https://www.capterra.com/p/134672/PhoneBurner/reviews/) [## CallTools](https://www.capterra.com/p/149510/Call-Center-Software/)[4.8 (156)](https://www.capterra.com/p/149510/Call-Center-Software/reviews/) Starting Price Contact vendor Value-for-Money 4.8 Functionality 4.8 Ease of Use 4.7 Customer Service 4.8 Reviews Sentiment SS EP Based on [156 reviews](#user-reviews) Positive 149 Neutral 6 Negative 1 [## PhoneBurner](https://www.capterra.com/p/134672/PhoneBurner/)[4.8 (176)](https://www.capterra.com/p/134672/PhoneBurner/reviews/) Starting Price $165.00/month Value-for-Money 4.6 Functionality 4.6 Ease of Use 4.7 Customer Service 4.7 Reviews Sentiment Based on [176 reviews](#user-reviews) Positive 168 Neutral 7 Negative 1 ## Send this comparison chart to my inbox ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. What’s your intended use case? ## Summary * * * Features in Auto Dialer Software Best performer 43 / 46 Only CallTools - Answering Machine Detection - Chat/Messaging - Live Chat 40 / 46 User satisfaction User satisfaction 4.8 User reviews[156](https://www.capterra.com/p/149510/Call-Center-Software/reviews/) Ease of use 4.7 Functionality 4.8 Value for money 4.8 Customer support 4.8 User satisfaction 4.8 User reviews[176](https://www.capterra.com/p/134672/PhoneBurner/reviews/) Ease of use 4.7 Functionality 4.6 Value for money 4.6 Customer support 4.7 Price starts from Price starts from \-- - Free version - Free trial Price starts from $165Per User, Per Month - Free version - Free trial Best for Best for We service BPO's, Call Centers, Telemarketers, Appointment Setters, Sales and Customer Support Centers 50-100+ Seats or CRM users that only want to talk to Live Customers, Leads & Prospects. Call us! Best for Results-driven B2B and B2C businesses. Maximize lead value and rep efficiency with dialer software built to increase answer rates and quality live interactions, while streamlining everything else. ## User reviews Pros & cons SS Sean S. Contact Center Manager > "Value, Call Dialer, Team, account management, secure system, customer support team is great, data management..." [See full review](https://www.capterra.com/p/149510/Call-Center-Software/#Capterra___7107998) EP Elad P. Manager > "The platform feels a bit dated, especially the interface." [See full review](https://www.capterra.com/p/149510/Call-Center-Software/#Capterra___7071944) EP Elad P. Manager > "The predictive dialer works, call quality is generally solid, and once things are set up, agents can move through..." [See full review](https://www.capterra.com/p/149510/Call-Center-Software/#Capterra___7071944) EP Elad P. Manager > "There’s definitely a learning curve for new users, and it’s not the most intuitive system out of the gate." [See full review](https://www.capterra.com/p/149510/Call-Center-Software/#Capterra___7071944) Jason H. OWNER > "Both Mojo and Batch Dialer I was able to always get a tech agent back to me within a short time, not hours or days." [See full review](https://www.capterra.com/p/149510/Call-Center-Software/#Capterra___6854605) Jason H. OWNER > "So I tried the software and it had sound issues, saving issues and it was clunky." [See full review](https://www.capterra.com/p/149510/Call-Center-Software/#Capterra___6854605) PF Paul F. VP of Marketing > "We were all able to double our connections per day calling the same leads that we did on other softwares." [See full review](https://www.capterra.com/p/149510/Call-Center-Software/#Capterra___6837866) Jason H. OWNER > "I did notice delays in calls and dropped calls." [See full review](https://www.capterra.com/p/149510/Call-Center-Software/#Capterra___6854605) JB Jordan B. Director of Inside Sales > "Even when we have the occasional issues the support team is on it asap and 99% of the time resolved within a..." [See full review](https://www.capterra.com/p/149510/Call-Center-Software/#Capterra___6838958) CA Chanel A. Realtor > "There’s no mobile app, so I can’t dial from my phone" [See full review](https://www.capterra.com/p/149510/Call-Center-Software/#Capterra___6569181) PF Paul F. VP of Marketing > "My favorite thing that has been the biggest game changer for us are the live filters." [See full review](https://www.capterra.com/p/149510/Call-Center-Software/#Capterra___6837866) JM Javier M. HR Manager > "So far the only thing I don't like that much is the warmimng up phone numbers period" [See full review](https://www.capterra.com/p/149510/Call-Center-Software/#Capterra___6595879) RM Rita M. Licensed Insurance Agent > "It saves time and lets me connect with my contact who asked information in much better time" [See full review](https://www.capterra.com/p/149510/Call-Center-Software/#Capterra___6454085) BL Brock L. Head of Operations > "None, other than the interface can be hard to do some functions on only because that calls for some in depth data..." [See full review](https://www.capterra.com/p/149510/Call-Center-Software/#Capterra___6151246) JM Javier M. HR Manager > "We use it everyday and has helped us a lot generating new leads for our business." [See full review](https://www.capterra.com/p/149510/Call-Center-Software/#Capterra___6595879) RM Rita M. Licensed Insurance Agent > "For a while I did not need to call out that much and cancelled my subscription." [See full review](https://www.capterra.com/p/149510/Call-Center-Software/#Capterra___6454085) PF Paul F. VP of Marketing > "We’ve also been able to nourish our leads for longer." [See full review](https://www.capterra.com/p/149510/Call-Center-Software/#Capterra___6837866) EG Eli G. President > "Additionally not being able to refresh numbers for more than 30 days periods at a time can make it extra work when..." [See full review](https://www.capterra.com/p/149510/Call-Center-Software/#Capterra___4306634) Jason H. OWNER > "First off, I use performance chromebooks and love them." [See full review](https://www.capterra.com/p/149510/Call-Center-Software/#Capterra___6854605) KS Kris S. Customer Service Representative > "The only slight drawback to Prospective Dialer is that there is a small learning curve associated with using the..." [See full review](https://www.capterra.com/p/149510/Call-Center-Software/#Capterra___2197274) [View Reviews](https://www.capterra.com/p/149510/Call-Center-Software/reviews/) VR Verified Reviewer Business Development Specialist > "I would use it much more if it integrated better with our CRM and showed me the names of who I was calling" [See full review](https://www.capterra.com/p/134672/PhoneBurner/#Capterra___7034664) VR Verified Reviewer Business Development Specialist > "Has problems where I can't see the name of the person I'm calling." [See full review](https://www.capterra.com/p/134672/PhoneBurner/#Capterra___7034664) SL Sergio L. Legal recepcionist > "Since I began using it, my approach to clients has become easier due to its follow-up and disposition features, which..." [See full review](https://www.capterra.com/p/134672/PhoneBurner/#Capterra___6207882) RM Rosalina M. Executive Assistant > "Restricted Customization: PhoneBurner's customization choices are to some degree restricted, which may not address the..." [See full review](https://www.capterra.com/p/134672/PhoneBurner/#Capterra___4628751) KK Karl K. Owner > "The Phone Burner is a terrific CRM system that’s an equal combination of being FUNCTIONAL and FLEXIBLE.It’s super easy..." [See full review](https://www.capterra.com/p/134672/PhoneBurner/#Capterra___4886308) KM Karly M. Compliance Consultant > "It can be glitchy and crash sometimes - such as system crashes." [See full review](https://www.capterra.com/p/134672/PhoneBurner/#Capterra___4924942) RM Rosalina M. Executive Assistant > "Overall, PhoneBurner is a powerful sales acceleration tool that can help businesses increase productivity and..." [See full review](https://www.capterra.com/p/134672/PhoneBurner/#Capterra___4628751) AE Alex E. Partner > "There are no ways to ensure the intaker is actually making the calls" [See full review](https://www.capterra.com/p/134672/PhoneBurner/#Capterra___6009073) SR Steve R. Sales > "I like the fact that you can integrate scripts and voicemails together to make pinpoint campaigns" [See full review](https://www.capterra.com/p/134672/PhoneBurner/#Capterra___3535011) BE Bradley E. Associate > "SMS do not work regardless whatever I do. " [See full review](https://www.capterra.com/p/134672/PhoneBurner/#Capterra___6208159) BM Brad M. AVP of Client Development > "Other people on my team who use it, can attest to its ability to making contact with their customers." [See full review](https://www.capterra.com/p/134672/PhoneBurner/#Capterra___4697443) RM Rosalina M. Executive Assistant > "Cost: PhoneBurner can be costly, particularly for more modest organizations with restricted financial plans." [See full review](https://www.capterra.com/p/134672/PhoneBurner/#Capterra___4628751) KK Karl K. Owner > "That’s a big plus. " [See full review](https://www.capterra.com/p/134672/PhoneBurner/#Capterra___4886308) JM John M. Insurance agent > "I wasn't planning on stopping the service but I did because of their poor business ethic." [See full review](https://www.capterra.com/p/134672/PhoneBurner/#GetApp___3753418) BP Balabadhruni P. Student > "It is very useful for call recording." [See full review](https://www.capterra.com/p/134672/PhoneBurner/#Capterra___4448204) VR Verified Reviewer Assistant Manager > "The price is a little hard to swallow for smaller shops that might only have 1 person calling a hour or two a week." [See full review](https://www.capterra.com/p/134672/PhoneBurner/#GetApp___2849488) VR Verified Reviewer Assistant Manager > "The autodialing feature alone saves time and means I don't have to worry about accidentally typing in the wrong number." [See full review](https://www.capterra.com/p/134672/PhoneBurner/#GetApp___2849488) MF Marie F. Wealth Advisor > "I guess the only thing that bothered me is that when someone hung up on your when they were not interested you couldn't..." [See full review](https://www.capterra.com/p/134672/PhoneBurner/#Capterra___2326091) BW Billy W. Mortgage Assistant > "Phone burner integrates seamlessly with our Salesforce and Jungo software allowing us to access all of our leads in a..." [See full review](https://www.capterra.com/p/134672/PhoneBurner/#Capterra___2203700) SC Sophia C. Student > "The price point is just too high for an ordinary user." [See full review](https://www.capterra.com/p/134672/PhoneBurner/#Capterra___2503458) [View Reviews](https://www.capterra.com/p/134672/PhoneBurner/reviews/) ## User interface 4.83 (156) [PhoneBurner](https://www.capterra.com/p/134672/PhoneBurner/) 4.78 (176) ## Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ### Features CallTools Top features 43/46 - Activity Dashboard - Activity Tracking - AI Copilot - Answering Machine Detection - API - Auto-Dialer - Automatic Call Distribution - Automatic Outbound Dialer - Callback Scheduling - Call Center Management - Call Disposition - Caller ID - Call List Management - Call Monitoring - Call Recording - Call Reporting - Call Routing - Call Scheduling - Call Scripting - Call Tracking - Call Transfer - Campaign Management - Chat/Messaging - Computer Telephony Integration - Contact Database - Contact Management - CRM - Customer Database - Generative AI - Integrations Management - Interaction Tracking - IVR - Lead Capture - Lead Management - Live Chat - Power Dialer - Predictive Dialer - Preview Dialer - Progressive Dialer - Real-Time Data - Real-Time Monitoring - Real-Time Reporting - Reporting/Analytics - Text to Speech - Third-Party Integrations - Voice Mail [See all features](https://www.capterra.com/p/149510/Call-Center-Software/#features) PhoneBurner 40/46 - Activity Dashboard - Activity Tracking - AI Copilot - Answering Machine Detection - API - Auto-Dialer - Automatic Call Distribution - Automatic Outbound Dialer - Callback Scheduling - Call Center Management - Call Disposition - Caller ID - Call List Management - Call Monitoring - Call Recording - Call Reporting - Call Routing - Call Scheduling - Call Scripting - Call Tracking - Call Transfer - Campaign Management - Chat/Messaging - Computer Telephony Integration - Contact Database - Contact Management - CRM - Customer Database - Generative AI - Integrations Management - Interaction Tracking - IVR - Lead Capture - Lead Management - Live Chat - Power Dialer - Predictive Dialer - Preview Dialer - Progressive Dialer - Real-Time Data - Real-Time Monitoring - Real-Time Reporting - Reporting/Analytics - Text to Speech - Third-Party Integrations - Voice Mail [See all features](https://www.capterra.com/p/134672/PhoneBurner/#features) ### Recognition CallTools is recognized as a top-rated tool in 2 Capterra Shortlist reports Best Value Auto DialerSoftware (2024)  PhoneBurner is recognized as a top-rated tool in 3 Capterra Shortlist reports ### Deployment & support CallTools Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos PhoneBurner Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ### Company Details CallTools - By CallTools - Located in United States - Founded in 2014 PhoneBurner - By PhoneBurner - Located in United States - Founded in 2009 ## Popular Comparisons [CallTools](https://www.capterra.com/p/149510/Call-Center-Software/)[4.83 (156)](https://www.capterra.com/p/149510/Call-Center-Software/reviews/) vs [Readymode](https://www.capterra.com/p/136728/Readymode/)[4.63 (142)](https://www.capterra.com/p/136728/Readymode/reviews/) Contact vendor for pricing Price $199/month 4.8 Features 4.6 4.7 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/136728-149510/Readymode-vs-Call-Center-Software) [PhoneBurner](https://www.capterra.com/p/134672/PhoneBurner/)[4.78 (176)](https://www.capterra.com/p/134672/PhoneBurner/reviews/) vs [Readymode](https://www.capterra.com/p/136728/Readymode/)[4.63 (142)](https://www.capterra.com/p/136728/Readymode/reviews/) $165/month Price $199/month 4.6 Features 4.6 4.7 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/134672-136728/PhoneBurner-vs-Readymode) [CallTools](https://www.capterra.com/p/149510/Call-Center-Software/)[4.83 (156)](https://www.capterra.com/p/149510/Call-Center-Software/reviews/) vs [Convoso](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/)[4.51 (387)](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/reviews/) Contact vendor for pricing Price $90/month 4.8 Features 4.5 4.7 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/76768-149510/Cloud-Predictive-Dialer-vs-Call-Center-Software) [PhoneBurner](https://www.capterra.com/p/134672/PhoneBurner/)[4.78 (176)](https://www.capterra.com/p/134672/PhoneBurner/reviews/) vs [Convoso](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/)[4.51 (387)](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/reviews/) $165/month Price $90/month 4.6 Features 4.5 4.7 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/76768-134672/Cloud-Predictive-Dialer-vs-PhoneBurner) [CallTools](https://www.capterra.com/p/149510/Call-Center-Software/)[4.83 (156)](https://www.capterra.com/p/149510/Call-Center-Software/reviews/) vs [DialedIn CCaaS](https://www.capterra.com/p/29589/CallCenterNOW/)[4.82 (321)](https://www.capterra.com/p/29589/CallCenterNOW/reviews/) Contact vendor for pricing Price $25/month 4.8 Features 4.7 4.7 Ease of Use 4.8 [View full comparison](https://www.capterra.com/compare/29589-149510/CallCenterNOW-vs-Call-Center-Software) [PhoneBurner](https://www.capterra.com/p/134672/PhoneBurner/)[4.78 (176)](https://www.capterra.com/p/134672/PhoneBurner/reviews/) vs [DialedIn CCaaS](https://www.capterra.com/p/29589/CallCenterNOW/)[4.82 (321)](https://www.capterra.com/p/29589/CallCenterNOW/reviews/) $165/month Price $25/month 4.6 Features 4.7 4.7 Ease of Use 4.8 [View full comparison](https://www.capterra.com/compare/29589-134672/CallCenterNOW-vs-PhoneBurner) [CallTools](https://www.capterra.com/p/149510/Call-Center-Software/)[4.83 (156)](https://www.capterra.com/p/149510/Call-Center-Software/reviews/) vs [Kixie PowerCall](https://www.capterra.com/p/135636/Kixie-PowerCall/)[4.65 (294)](https://www.capterra.com/p/135636/Kixie-PowerCall/reviews/) Contact vendor for pricing Price Contact vendor for pricing 4.8 Features 4.6 4.7 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/135636-149510/Kixie-PowerCall-vs-Call-Center-Software) [PhoneBurner](https://www.capterra.com/p/134672/PhoneBurner/)[4.78 (176)](https://www.capterra.com/p/134672/PhoneBurner/reviews/) vs [Five9](https://www.capterra.com/p/132405/Five9/)[4.22 (481)](https://www.capterra.com/p/132405/Five9/reviews/) $165/month Price $159/month 4.6 Features 4.1 4.7 Ease of Use 4.2 [View full comparison](https://www.capterra.com/compare/132405-134672/Five9-vs-PhoneBurner) [CallTools](https://www.capterra.com/p/149510/Call-Center-Software/)[4.83 (156)](https://www.capterra.com/p/149510/Call-Center-Software/reviews/) vs [JustCall](https://www.capterra.com/p/157853/JustCall/)[4.12 (224)](https://www.capterra.com/p/157853/JustCall/reviews/) Contact vendor for pricing Price $29/month 4.8 Features 4.1 4.7 Ease of Use 4.3 [View full comparison](https://www.capterra.com/compare/149510-157853/Call-Center-Software-vs-JustCall) [PhoneBurner](https://www.capterra.com/p/134672/PhoneBurner/)[4.78 (176)](https://www.capterra.com/p/134672/PhoneBurner/reviews/) vs [Kixie PowerCall](https://www.capterra.com/p/135636/Kixie-PowerCall/)[4.65 (294)](https://www.capterra.com/p/135636/Kixie-PowerCall/reviews/) $165/month Price Contact vendor for pricing 4.6 Features 4.6 4.7 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/134672-135636/PhoneBurner-vs-Kixie-PowerCall) [CallTools](https://www.capterra.com/p/149510/Call-Center-Software/)[4.83 (156)](https://www.capterra.com/p/149510/Call-Center-Software/reviews/) vs [Five9](https://www.capterra.com/p/132405/Five9/)[4.22 (481)](https://www.capterra.com/p/132405/Five9/reviews/) Contact vendor for pricing Price $159/month 4.8 Features 4.1 4.7 Ease of Use 4.2 [View full comparison](https://www.capterra.com/compare/132405-149510/Five9-vs-Call-Center-Software) [PhoneBurner](https://www.capterra.com/p/134672/PhoneBurner/)[4.78 (176)](https://www.capterra.com/p/134672/PhoneBurner/reviews/) vs [Ricochet360](https://www.capterra.com/p/141932/Ricochet/)[4.84 (82)](https://www.capterra.com/p/141932/Ricochet/reviews/) $165/month Price $24/month 4.6 Features 4.7 4.7 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/134672-141932/PhoneBurner-vs-Ricochet)