# Compare PhoneBurner vs Genesys Cloud CX 2026 | Capterra

> Unsure of what to choose? Check Capterra to compare PhoneBurner and Genesys Cloud CX based on pricing, features, product details, and verified reviews.

Source: https://www.capterra.com/compare/134672-179417/PhoneBurner-vs-Genesys-Cloud

---

# PhoneBurner vs Genesys Cloud CX Features and Cost Comparison

Last updated March 13th, 2026

Provider data verified by our Software Research team, and reviews  
moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/)

Your comparison:

PhoneBurnerGenesys Cloud CX2/4 selected

[PhoneBurner](https://www.capterra.com/p/134672/PhoneBurner/)[4.8 (176)](https://www.capterra.com/p/134672/PhoneBurner/reviews/)

[Genesys Cloud CX](https://www.capterra.com/p/179417/Genesys-Cloud/)[4.3 (264)](https://www.capterra.com/p/179417/Genesys-Cloud/reviews/)

[## PhoneBurner](https://www.capterra.com/p/134672/PhoneBurner/)[4.8 (176)](https://www.capterra.com/p/134672/PhoneBurner/reviews/)

Starting Price

$165.00/month

Value-for-Money

4.6

Functionality

4.6

Ease of Use

4.7

Customer Service

4.7

Reviews Sentiment

Based on [176 reviews](#user-reviews)

Positive

168

Neutral

7

Negative

1

[## Genesys Cloud CX](https://www.capterra.com/p/179417/Genesys-Cloud/)[4.3 (264)](https://www.capterra.com/p/179417/Genesys-Cloud/reviews/)

Starting Price

$75.00/month

Value-for-Money

4.1

Functionality

4.2

Ease of Use

4.4

Customer Service

4

Reviews Sentiment

Based on [264 reviews](#user-reviews)

Positive

231

Neutral

23

Negative

10

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## Summary

* * *

Key features rated by users

Features selected based on 4,901 reviews from call center software users.  
about the Fit Score methodology.

Fit Score methodology

Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about.

  

If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology

61%Fit

Not enough reviews

Feature ratings

Call Center Management

4.0

Dashboard

\--

Call Recording

4.4

Call Logging

4.5

Call Tracking

\--

79%Fit

High performer

Feature ratings

Call Center Management

4.5

Dashboard

3.0

Call Recording

4.5

Call Logging

4.5

Call Tracking

4.6

User satisfaction

User satisfaction

4.8

User reviews[176](https://www.capterra.com/p/134672/PhoneBurner/reviews/)

Ease of use

4.7

Functionality

4.6

Value for money

4.6

Customer support

4.7

User satisfaction

4.3

User reviews[264](https://www.capterra.com/p/179417/Genesys-Cloud/reviews/)

Ease of use

4.4

Functionality

4.2

Value for money

4.1

Customer support

4.0

Price starts from

Price starts from

$165Per User, Per Month

-   Free version
-   Free trial

Price starts from

$75Per User, Per Month

-   Free version
-   Free trial

Best for

Best for

Results-driven B2B and B2C businesses. Maximize lead value and rep efficiency with dialer software built to increase answer rates and quality live interactions, while streamlining everything else.

Best for

Companies of all sizes looking for an easy, all-in-one cloud contact center solution.

## User reviews

Pros & cons

VR

Verified Reviewer

Business Development Specialist

> "I would use it much more if it integrated better with our CRM and showed me the names of who I was calling"

[See full review](https://www.capterra.com/p/134672/PhoneBurner/#Capterra___7034664)

VR

Verified Reviewer

Business Development Specialist

> "Has problems where I can't see the name of the person I'm calling."

[See full review](https://www.capterra.com/p/134672/PhoneBurner/#Capterra___7034664)

SL

Sergio L.

Legal recepcionist

> "Since I began using it, my approach to clients has become easier due to its follow-up and disposition features, which make my..."

[See full review](https://www.capterra.com/p/134672/PhoneBurner/#Capterra___6207882)

RM

Rosalina M.

Executive Assistant

> "Restricted Customization: PhoneBurner's customization choices are to some degree restricted, which may not address the issues..."

[See full review](https://www.capterra.com/p/134672/PhoneBurner/#Capterra___4628751)

RM

Rosalina M.

Executive Assistant

> "Overall, PhoneBurner is a powerful sales acceleration tool that can help businesses increase productivity and personalize..."

[See full review](https://www.capterra.com/p/134672/PhoneBurner/#Capterra___4628751)

KM

Karly M.

Compliance Consultant

> "It can be glitchy and crash sometimes - such as system crashes."

[See full review](https://www.capterra.com/p/134672/PhoneBurner/#Capterra___4924942)

BM

Brad M.

AVP of Client Development

> "Other people on my team who use it, can attest to its ability to making contact with their customers."

[See full review](https://www.capterra.com/p/134672/PhoneBurner/#Capterra___4697443)

AE

Alex E.

Partner

> "There are no ways to ensure the intaker is actually making the calls"

[See full review](https://www.capterra.com/p/134672/PhoneBurner/#Capterra___6009073)

KK

Karl K.

Owner

> "The Phone Burner is a terrific CRM system that’s an equal combination of being FUNCTIONAL and FLEXIBLE.It’s super easy to..."

[See full review](https://www.capterra.com/p/134672/PhoneBurner/#Capterra___4886308)

BE

Bradley E.

Associate

> "SMS do not work regardless whatever I do. "

[See full review](https://www.capterra.com/p/134672/PhoneBurner/#Capterra___6208159)

BP

Balabadhruni P.

Student

> "It is very useful for call recording."

[See full review](https://www.capterra.com/p/134672/PhoneBurner/#Capterra___4448204)

RM

Rosalina M.

Executive Assistant

> "Cost: PhoneBurner can be costly, particularly for more modest organizations with restricted financial plans."

[See full review](https://www.capterra.com/p/134672/PhoneBurner/#Capterra___4628751)

SR

Steve R.

Sales

> "I like the fact that you can integrate scripts and voicemails together to make pinpoint campaigns"

[See full review](https://www.capterra.com/p/134672/PhoneBurner/#Capterra___3535011)

JM

John M.

Insurance agent

> "I wasn't planning on stopping the service but I did because of their poor business ethic."

[See full review](https://www.capterra.com/p/134672/PhoneBurner/#GetApp___3753418)

TZ

Tony Z.

Senior Loan Officer

> "I like that it keeps me focused and I can bang out dozens of calls in a short amount of time."

[See full review](https://www.capterra.com/p/134672/PhoneBurner/#Capterra___3504200)

VR

Verified Reviewer

Assistant Manager

> "The price is a little hard to swallow for smaller shops that might only have 1 person calling a hour or two a week."

[See full review](https://www.capterra.com/p/134672/PhoneBurner/#GetApp___2849488)

IS

Ida S.

Enrollment Manager

> "Importing contacts is simple and listening to recordings is very easy compared to other software we have used to do so"

[See full review](https://www.capterra.com/p/134672/PhoneBurner/#Capterra___3287779)

MF

Marie F.

Wealth Advisor

> "I guess the only thing that bothered me is that when someone hung up on your when they were not interested you couldn't really..."

[See full review](https://www.capterra.com/p/134672/PhoneBurner/#Capterra___2326091)

CD

Cameron D.

Regional Sales Director

> "Easy management of contacts and leads based on a broad range of variables, and efficiently keep in contact with them and..."

[See full review](https://www.capterra.com/p/134672/PhoneBurner/#Capterra___2771805)

SC

Sophia C.

Student

> "The price point is just too high for an ordinary user."

[See full review](https://www.capterra.com/p/134672/PhoneBurner/#Capterra___2503458)

[View Reviews](https://www.capterra.com/p/134672/PhoneBurner/reviews/)

SM

Sherry M.

Executive Manager

> "There are many pros with Genesys Cloud CX such as having everything in one platform (phone calls, email, texting, etc)...."

[See full review](https://www.capterra.com/p/179417/Genesys-Cloud/#Capterra___7111667)

SM

Sherry M.

Executive Manager

> "The only cons, per se, of Genesys Cloud CX are that it was a bit difficult when first setting it up. "

[See full review](https://www.capterra.com/p/179417/Genesys-Cloud/#Capterra___7111667)

CM

Ciara M.

Head of Business Development

> "Customer support has been reliable over the years, especially when dealing with more complex issues that need proper..."

[See full review](https://www.capterra.com/p/179417/Genesys-Cloud/#Capterra___7154992)

VR

Verified Reviewer

Associate technical support engineer

> "The call assignment is random and not as per first come first serve while on queue, navigation is very difficult with..."

[See full review](https://www.capterra.com/p/179417/Genesys-Cloud/#Capterra___6716002)

KW

Kris W.

Project Manager

> "The alignment of multiple communication channels makes managing our call center staff and monitoring customer..."

[See full review](https://www.capterra.com/p/179417/Genesys-Cloud/#Capterra___6451500)

VR

Verified Reviewer

Associate Leadership Team

> "Also it's Regional Language AI - Hindi/Tamil/Marathi NLP accuracy dips vs. English, slowing vernacular customer support."

[See full review](https://www.capterra.com/p/179417/Genesys-Cloud/#Capterra___6858437)

LN

Luciano N.

Senior Film Technician

> "Makes it easy to manage calls with customers with a safe and secure network."

[See full review](https://www.capterra.com/p/179417/Genesys-Cloud/#Capterra___7156767)

Glen T.

System Support Lead

> "Also we found calling people internally (both users having Genesys Cloud), means we are not able to retain a recording."

[See full review](https://www.capterra.com/p/179417/Genesys-Cloud/#Capterra___6427682)

Jordan M.

HR Generalist

> "Only service I have regularly used for engaging with external vendors and customers as an HR Rep. Works well, just need..."

[See full review](https://www.capterra.com/p/179417/Genesys-Cloud/#Capterra___6877401)

JF

Jon F.

Manager

> "Difficult to integrate on to your site, documentation was lacking for us"

[See full review](https://www.capterra.com/p/179417/Genesys-Cloud/#Capterra___6598011)

RW

Ryan W.

Business analyst

> "The AI-driven predictions and automation features are especially useful for managing staffing and schedules efficiently."

[See full review](https://www.capterra.com/p/179417/Genesys-Cloud/#Capterra___6556747)

SW

Sharon W.

Case Manager

> "Menu to change options is a bit antiquated and time consuming."

[See full review](https://www.capterra.com/p/179417/Genesys-Cloud/#Capterra___6769609)

Jordan M.

HR Generalist

> "Simple to use deskless calling service with the ability to forward calls and review voicemails."

[See full review](https://www.capterra.com/p/179417/Genesys-Cloud/#Capterra___6877401)

LF

Liam F.

Operations Manager

> "Lacks sophisticated outbound dialling."

[See full review](https://www.capterra.com/p/179417/Genesys-Cloud/#Capterra___6556404)

SW

Sharon W.

Case Manager

> "It would be very helpful to allow employees to customize caller ID without adding on expensive feature for the entire..."

[See full review](https://www.capterra.com/p/179417/Genesys-Cloud/#Capterra___6769609)

Lizandro H.

Sales Development Specialist

> "The call quality and the recording of the calls were sometimes not heard."

[See full review](https://www.capterra.com/p/179417/Genesys-Cloud/#Capterra___6022052)

Jordan M.

HR Generalist

> "The caller ID, volume options, and interface is well done."

[See full review](https://www.capterra.com/p/179417/Genesys-Cloud/#Capterra___6877401)

NN

Nick N.

Workforce Management

> "Not user friendly."

[See full review](https://www.capterra.com/p/179417/Genesys-Cloud/#Capterra___6536495)

MHS

Mohammed Hareez S.

Customer Success representative

> "we use Genesys cloud to interact with customers via calls and emails and its so far the best"

[See full review](https://www.capterra.com/p/179417/Genesys-Cloud/#Capterra___6691179)

KS

Kyle S.

Team leader

> "times out and difficult to initially use"

[See full review](https://www.capterra.com/p/179417/Genesys-Cloud/#Capterra___6462048)

LB

LaSheena B.

Solution Analyst

> "I have enjoyed Genesys; modern, new, fresh and can handle daily inbound and out bound calls amongst other things."

[See full review](https://www.capterra.com/p/179417/Genesys-Cloud/#Capterra___6774566)

Abel A.

Agent

> "all I can fault about this software is its high cost for small businesses"

[See full review](https://www.capterra.com/p/179417/Genesys-Cloud/#Capterra___5059915)

SKT

Song Kean T.

NOC and SOC Manager

> "Features rich tool to enable smooth customer service operation, inbound call recording and phone queues management."

[See full review](https://www.capterra.com/p/179417/Genesys-Cloud/#Capterra___6256658)

NT

Nicholas T.

UC Engineer / Developer

> "The post sale support is not the best, we often need struggle to bring Engineers up to speed before they can..."

[See full review](https://www.capterra.com/p/179417/Genesys-Cloud/#Capterra___4696997)

DL

Daniela L.

Sales manager

> "In short, is a powerful tool that, despite its complexity, can significantly enhance how businesses interact with their..."

[See full review](https://www.capterra.com/p/179417/Genesys-Cloud/#Capterra___6463546)

KM

Kyle M.

Workforce Management Operations Scheduler

> "The scheduling portion that is supposed to make this web based call functionality, reporting and adherence portions..."

[See full review](https://www.capterra.com/p/179417/Genesys-Cloud/#Capterra___3355456)

SM

Sherry M.

Executive Manager

> "Overall using Genesys Cloud CX is very efficient, although not easy to learn. "

[See full review](https://www.capterra.com/p/179417/Genesys-Cloud/#Capterra___7111667)

JJ

Jonathan J.

Manager Reporting & WFM

> "The Salesforce External Routing feature isn't well documented or understood"

[See full review](https://www.capterra.com/p/179417/Genesys-Cloud/#Capterra___4547969)

Saskia M.

Senior Director Sales Marketing

> "In order to increase efficiency and boost customer satisfaction, we migrated from a purely voice-based system and a..."

[See full review](https://www.capterra.com/p/179417/Genesys-Cloud/#Capterra___5011669)

TH

Taja H.

Fan Service agent

> "Sometimes calls do not come through"

[See full review](https://www.capterra.com/p/179417/Genesys-Cloud/#Capterra___4349272)

RW

Ryan W.

Business analyst

> "The AI-driven forecasting is generally accurate, helping us keep staffing balanced."

[See full review](https://www.capterra.com/p/179417/Genesys-Cloud/#Capterra___6556747)

EAM

Edgar Alan M.

Systems Leader

> "We have problems with the integration with our SAP, because the version wasn't compatible with the solution."

[See full review](https://www.capterra.com/p/179417/Genesys-Cloud/#Capterra___2945547)

LR

Lyn R.

Enrollment Growth Rep

> "I like that you can pop out a little window to make it easier to use it while using other apps."

[See full review](https://www.capterra.com/p/179417/Genesys-Cloud/#Capterra___6758801)

Marek K.

Sr. CX Consultant

> "Relatively slow delivery of solutions to main painpoints reported by business via idea portal."

[See full review](https://www.capterra.com/p/179417/Genesys-Cloud/#Capterra___3195463)

HD

Harinder D.

Insurance Advisor

> "It focuses on delivering exceptional customer service to all the clients."

[See full review](https://www.capterra.com/p/179417/Genesys-Cloud/#Capterra___6779762)

DK

Darya K.

Escalation Manager

> "The system does not remember the user and periodically you need to enter your login and password again."

[See full review](https://www.capterra.com/p/179417/Genesys-Cloud/#Capterra___3361002)

AT

Alejandra T.

BU Regional Sales Manager

> "The payback, once implemented, as a multi-channel tool is awesome."

[See full review](https://www.capterra.com/p/179417/Genesys-Cloud/#Capterra___6664004)

YY

Ye Y.

Technical Specialist

> "Dashboard is missing the flexibility for shorting agent status."

[See full review](https://www.capterra.com/p/179417/Genesys-Cloud/#Capterra___2988882)

CC

Cody C.

CSR

> "Great for managing contact center."

[See full review](https://www.capterra.com/p/179417/Genesys-Cloud/#Capterra___6828535)

JL

Jose L.

manager coordinator

> "professionals service werent that good sometimes"

[See full review](https://www.capterra.com/p/179417/Genesys-Cloud/#Capterra___4076419)

SB

Sabrina B.

Systems Developer

> "Genesys Cloud CX has established accurate customer help, which brings an immediate live chat for customers."

[See full review](https://www.capterra.com/p/179417/Genesys-Cloud/#Capterra___6247808)

AP

Amanda P.

Manager, Business Technology Solutions

> "Pure Voice and how calls get routed through our virtual edges causes some issues from time to time. "

[See full review](https://www.capterra.com/p/179417/Genesys-Cloud/#Capterra___2843493)

AC

Andreea C.

CX Manager

> "More indicators available (than previous solution we were using)."

[See full review](https://www.capterra.com/p/179417/Genesys-Cloud/#Capterra___6589729)

VR

Verified Reviewer

Freelance Writer

> "The sound quality of calls can be questionable in seasons."

[See full review](https://www.capterra.com/p/179417/Genesys-Cloud/#Capterra___2731026)

[View Reviews](https://www.capterra.com/p/179417/Genesys-Cloud/reviews/)

## User interface

[PhoneBurner](https://www.capterra.com/p/134672/PhoneBurner/)

4.78 (176)

[Genesys Cloud CX](https://www.capterra.com/p/179417/Genesys-Cloud/)

4.33 (264)

## Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

### Features

Do these products fit your needs?

Prioritize real-user-identified key features according to your needs to find your best fit.

\--% Fit

vs

\--% Fit

Activity Tracking

207

Important

AI Copilot

150

Important

AI Summarization

120

Important

PhoneBurner

35/47

-   Activity Tracking
-   AI Copilot
-   AI Summarization
-   Alerts/Escalation
-   API
-   Auto-Dialer
-   Automated Responses
-   Automatic Call Distribution
-   Blended Call Center
-   Callback Scheduling
-   Call Center Management
-   Caller ID
-   Call Logging
-   Call Monitoring
-   Call Recording
-   Call Reporting
-   Call Routing
-   Call Scripting
-   Call Tagging
-   Call Tracking
-   Call Transcription
-   Call Transfer
-   Call Whispering
-   Chatbot
-   Chat/Messaging
-   Computer Telephony Integration
-   Contact Management
-   CRM
-   Dashboard
-   Generative AI
-   Inbound Call Center
-   Interaction Tracking
-   IVR
-   Manual Dialer
-   Monitoring
-   Multi-Channel Communication
-   Outbound Call Center
-   Performance Management
-   Predictive Dialer
-   Progressive Dialer
-   Queue Management
-   Reporting/Analytics
-   Sentiment Analysis
-   Surveys & Feedback
-   Third-Party Integrations
-   Voice Mail
-   Voice Recognition

[See all features](https://www.capterra.com/p/134672/PhoneBurner/#features)

Genesys Cloud CX

Top features

44/47

-   Activity Tracking
-   AI Copilot
-   AI Summarization
-   Alerts/Escalation
-   API
-   Auto-Dialer
-   Automated Responses
-   Automatic Call Distribution
-   Blended Call Center
-   Callback Scheduling
-   Call Center Management
-   Caller ID
-   Call Logging
-   Call Monitoring
-   Call Recording
-   Call Reporting
-   Call Routing
-   Call Scripting
-   Call Tagging
-   Call Tracking
-   Call Transcription
-   Call Transfer
-   Call Whispering
-   Chatbot
-   Chat/Messaging
-   Computer Telephony Integration
-   Contact Management
-   CRM
-   Dashboard
-   Generative AI
-   Inbound Call Center
-   Interaction Tracking
-   IVR
-   Manual Dialer
-   Monitoring
-   Multi-Channel Communication
-   Outbound Call Center
-   Performance Management
-   Predictive Dialer
-   Progressive Dialer
-   Queue Management
-   Reporting/Analytics
-   Sentiment Analysis
-   Surveys & Feedback
-   Third-Party Integrations
-   Voice Mail
-   Voice Recognition

[See all features](https://www.capterra.com/p/179417/Genesys-Cloud/#features)

### Recognition

PhoneBurner is recognized as a top-rated tool in 3 Capterra Shortlist reports

Genesys Cloud CX is recognized as a top-rated tool in 3 Capterra Shortlist reports

### Deployment & support

PhoneBurner

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Genesys Cloud CX

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

### Company Details

PhoneBurner

-   By PhoneBurner
-   Located in United States
-   Founded in 2009

Genesys Cloud CX

-   By Genesys
-   Located in United States
-   Founded in 1990

## Popular Comparisons

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[PhoneBurner](https://www.capterra.com/p/134672/PhoneBurner/)[4.78 (176)](https://www.capterra.com/p/134672/PhoneBurner/reviews/)

vs

[Convoso](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/)[4.51 (395)](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/reviews/)

$165/month

Price

$90/month

4.6

Features

4.5

4.7

Ease of Use

4.6

[View full comparison](https://www.capterra.com/compare/76768-134672/Cloud-Predictive-Dialer-vs-PhoneBurner)

[Genesys Cloud CX](https://www.capterra.com/p/179417/Genesys-Cloud/)[4.33 (264)](https://www.capterra.com/p/179417/Genesys-Cloud/reviews/)

vs

[Convoso](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/)[4.51 (395)](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/reviews/)

$75/month

Price

$90/month

4.2

Features

4.5

4.4

Ease of Use

4.6

[View full comparison](https://www.capterra.com/compare/76768-179417/Cloud-Predictive-Dialer-vs-Genesys-Cloud)

[PhoneBurner](https://www.capterra.com/p/134672/PhoneBurner/)[4.78 (176)](https://www.capterra.com/p/134672/PhoneBurner/reviews/)

vs

[DialedIn CCaaS](https://www.capterra.com/p/29589/CallCenterNOW/)[4.81 (325)](https://www.capterra.com/p/29589/CallCenterNOW/reviews/)

$165/month

Price

$25/month

4.6

Features

4.7

4.7

Ease of Use

4.8

[View full comparison](https://www.capterra.com/compare/29589-134672/CallCenterNOW-vs-PhoneBurner)

[Genesys Cloud CX](https://www.capterra.com/p/179417/Genesys-Cloud/)[4.33 (264)](https://www.capterra.com/p/179417/Genesys-Cloud/reviews/)

vs

[DialedIn CCaaS](https://www.capterra.com/p/29589/CallCenterNOW/)[4.81 (325)](https://www.capterra.com/p/29589/CallCenterNOW/reviews/)

$75/month

Price

$25/month

4.2

Features

4.7

4.4

Ease of Use

4.8

[View full comparison](https://www.capterra.com/compare/29589-179417/CallCenterNOW-vs-Genesys-Cloud)

[PhoneBurner](https://www.capterra.com/p/134672/PhoneBurner/)[4.78 (176)](https://www.capterra.com/p/134672/PhoneBurner/reviews/)

vs

[LiveAgent](https://www.capterra.com/p/102188/LiveAgent/)[4.68 (1,786)](https://www.capterra.com/p/102188/LiveAgent/reviews/)

$165/month

Price

$15/month

4.6

Features

4.6

4.7

Ease of Use

4.6

[View full comparison](https://www.capterra.com/compare/102188-134672/LiveAgent-vs-PhoneBurner)

[Genesys Cloud CX](https://www.capterra.com/p/179417/Genesys-Cloud/)[4.33 (264)](https://www.capterra.com/p/179417/Genesys-Cloud/reviews/)

vs

[LiveAgent](https://www.capterra.com/p/102188/LiveAgent/)[4.68 (1,786)](https://www.capterra.com/p/102188/LiveAgent/reviews/)

$75/month

Price

$15/month

4.2

Features

4.6

4.4

Ease of Use

4.6

[View full comparison](https://www.capterra.com/compare/102188-179417/LiveAgent-vs-Genesys-Cloud)

[PhoneBurner](https://www.capterra.com/p/134672/PhoneBurner/)[4.78 (176)](https://www.capterra.com/p/134672/PhoneBurner/reviews/)

vs

[Readymode](https://www.capterra.com/p/136728/Readymode/)[4.62 (143)](https://www.capterra.com/p/136728/Readymode/reviews/)

$165/month

Price

$199/month

4.6

Features

4.6

4.7

Ease of Use

4.7

[View full comparison](https://www.capterra.com/compare/134672-136728/PhoneBurner-vs-Readymode)

[Genesys Cloud CX](https://www.capterra.com/p/179417/Genesys-Cloud/)[4.33 (264)](https://www.capterra.com/p/179417/Genesys-Cloud/reviews/)

vs

[Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[4.41 (4,083)](https://www.capterra.com/p/164283/Zendesk/reviews/)

$75/month

Price

$115/month

4.2

Features

4.4

4.4

Ease of Use

4.3

[View full comparison](https://www.capterra.com/compare/164283-179417/Zendesk-vs-Genesys-Cloud)

[PhoneBurner](https://www.capterra.com/p/134672/PhoneBurner/)[4.78 (176)](https://www.capterra.com/p/134672/PhoneBurner/reviews/)

vs

[Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[4.41 (4,083)](https://www.capterra.com/p/164283/Zendesk/reviews/)

$165/month

Price

$115/month

4.6

Features

4.4

4.7

Ease of Use

4.3

[View full comparison](https://www.capterra.com/compare/134672-164283/PhoneBurner-vs-Zendesk)

[Genesys Cloud CX](https://www.capterra.com/p/179417/Genesys-Cloud/)[4.33 (264)](https://www.capterra.com/p/179417/Genesys-Cloud/reviews/)

vs

[Readymode](https://www.capterra.com/p/136728/Readymode/)[4.62 (143)](https://www.capterra.com/p/136728/Readymode/reviews/)

$75/month

Price

$199/month

4.2

Features

4.6

4.4

Ease of Use

4.7

[View full comparison](https://www.capterra.com/compare/136728-179417/Readymode-vs-Genesys-Cloud)