# Compare CXone Mpower vs VICIdial 2026 | Capterra

> Unsure of what to choose? Check Capterra to compare VICIdial and CXone Mpower based on pricing, features, product details, and verified reviews.

Source: https://www.capterra.com/compare/134775-135842/inContact-Call-Center-Software-vs-VICIdial

---

# VICIdial vs CXone Mpower Features and Cost Comparison

Last updated March 13th, 2026

Provider data verified by our Software Research team, and reviews  
moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/)

Your comparison:

VICIdialCXone Mpower2/4 selected

[VICIdial](https://www.capterra.com/p/135842/VICIdial/)[4.7 (264)](https://www.capterra.com/p/135842/VICIdial/reviews/)

[CXone Mpower](https://www.capterra.com/p/134775/inContact-Call-Center-Software/)[4.2 (581)](https://www.capterra.com/p/134775/inContact-Call-Center-Software/reviews/)

[## VICIdial](https://www.capterra.com/p/135842/VICIdial/)[4.7 (264)](https://www.capterra.com/p/135842/VICIdial/reviews/)

Starting Price

$400.00/month

Value-for-Money

4.8

Functionality

4.7

Ease of Use

4.4

Customer Service

4.6

Reviews Sentiment

Based on [264 reviews](#user-reviews)

Positive

248

Neutral

12

Negative

4

[## CXone Mpower](https://www.capterra.com/p/134775/inContact-Call-Center-Software/)[4.2 (581)](https://www.capterra.com/p/134775/inContact-Call-Center-Software/reviews/)

Starting Price

$71.00/month

Value-for-Money

4.1

Functionality

4.1

Ease of Use

4.2

Customer Service

4

Reviews Sentiment

Based on [581 reviews](#user-reviews)

Positive

478

Neutral

68

Negative

35

## Summary

* * *

Key features rated by users

Features selected based on 4,754 reviews from call center software users.  
about the Fit Score methodology.

Fit Score methodology

Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about.

  

If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology

74%Fit

Missing features

Not enough reviews

Feature ratings

Call Center Management

4.8

Dashboard

NA

Call Logging

4.8

Call Recording

4.8

Call Tracking

5.0

82%Fit

Not enough reviews

Feature ratings

Call Center Management

4.5

Dashboard

5.0

Call Logging

4.5

Call Recording

4.7

Call Tracking

4.0

User satisfaction

User satisfaction

4.7

User reviews[264](https://www.capterra.com/p/135842/VICIdial/reviews/)

Ease of use

4.4

Functionality

4.7

Value for money

4.8

Customer support

4.6

User satisfaction

4.2

User reviews[581](https://www.capterra.com/p/134775/inContact-Call-Center-Software/reviews/)

Ease of use

4.2

Functionality

4.1

Value for money

4.1

Customer support

4.0

Price starts from

Price starts from

$400Other, Per Month

-   Free version
-   Free trial

Price starts from

$71Per User, Per Month

-   Free version
-   Free trial

Best for

Best for

Any company wanting a contact center solution without vendor lock-in.

Best for

It is designed for organizations of all sizes that need to deliver voice, digital, and self-service customer experiences across all interaction channels.

## User reviews

Pros & cons

KC

Katie C.

Admin

> "ViciDial has allowed us to integrate live call stats into our CRM software as well as many other pertinent..."

[See full review](https://www.capterra.com/p/135842/VICIdial/#Capterra___6439883)

DW

Deanna W.

Customer Service Agent

> "We tried to get them fixed and they did not do anything."

[See full review](https://www.capterra.com/p/135842/VICIdial/#Capterra___2837864)

KC

Katie C.

Admin

> "ViciDial is a dialer platform that I recommend to anyone in the call center industry."

[See full review](https://www.capterra.com/p/135842/VICIdial/#Capterra___6439883)

VS

Vaughn S.

CEO

> "Too many features to learn, this software is loaded, so it will take you a while if you want to learn and try..."

[See full review](https://www.capterra.com/p/135842/VICIdial/#Capterra___2124459)

JM

Javier M.

HR Manager

> "Having Vicidial makes our job way more easier"

[See full review](https://www.capterra.com/p/135842/VICIdial/#Capterra___6595884)

IS

Ivan S.

CTO

> "Design outdated."

[See full review](https://www.capterra.com/p/135842/VICIdial/#Capterra___3360899)

Matthew A.

Freelancer

> "This is a superb software, I like the auto calling system as well and the manual dialing where I just have to..."

[See full review](https://www.capterra.com/p/135842/VICIdial/#Capterra___3206966)

JC

Jorge C.

Contact Center Consultant

> "GUI, integrations quite complex and documentation is not always up to date. "

[See full review](https://www.capterra.com/p/135842/VICIdial/#Capterra___2124235)

RE

Reda E.

CTO

> "Vicidial gave me a 0$ solution and helped me maximize my income"

[See full review](https://www.capterra.com/p/135842/VICIdial/#Capterra___4485911)

DR

David R.

help desk

> "Front end is in desperate need of coding updates."

[See full review](https://www.capterra.com/p/135842/VICIdial/#Capterra___2154198)

AS

Amy S.

Owner

> "ViciDial provided for us, the flexibility to house as many users as we needed by paying per server as opposed..."

[See full review](https://www.capterra.com/p/135842/VICIdial/#Capterra___2123752)

AM

Andrei M.

Innovations Manager

> "The fact that doesn't have a clear release path."

[See full review](https://www.capterra.com/p/135842/VICIdial/#Capterra___2130010)

WG

Wagner G.

CEO

> "It has all the features I needed to offer my customers a rich autodialer experience."

[See full review](https://www.capterra.com/p/135842/VICIdial/#Capterra___2868988)

CG

Camilo G.

CTO

> "Also I think a lack of training in languages other than English."

[See full review](https://www.capterra.com/p/135842/VICIdial/#Capterra___2124443)

[View Reviews](https://www.capterra.com/p/135842/VICIdial/reviews/)

VK

Vignesh K.

Technical specialist

> "The real-time analytics and customizable reporting tools make it easy for supervisors to monitor performance and..."

[See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___6786405)

NN

Nick N.

Workforce Management

> "We experience sync issues in real-time dashboards from time to time and we have agents getting logged out of CXone..."

[See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___6520225)

VK

Vignesh K.

Technical specialist

> "The platform offers a robust set of tools for managing users, skills, routing, and reporting."

[See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___6786405)

LR

Lauren R.

Manager

> "The automated reports don't match custom reports when I run the same data."

[See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___6673366)

VK

Vignesh K.

Technical specialist

> "CXone also provides solid documentation and responsive support when needed."

[See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___6786405)

VJ

Vipul J.

Senior Manager Quality

> "having loaded with a lot of features make it slow at times so might need to work on the servers/capacity in the..."

[See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___6545019)

NN

Nick N.

Workforce Management

> "The web-based experience gives us the flexibility to switch browsers if we experience issues."

[See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___6520225)

RG

Robin G.

Accountant

> "We constantly have problems with the portal saving passwords and not allowing us to log on. "

[See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___6330394)

VJ

Vipul J.

Senior Manager Quality

> "User friendly with advance features including planning, managing real times queues, quality management etc."

[See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___6545019)

RG

Robin G.

Accountant

> "You take our money every month on autopay but always fail to email the invoices. "

[See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___6330394)

JH

James H.

Senior Director

> "Ability to run reports on demand, ACD is robust, and dashboards and supervisor application gives real time views on..."

[See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___6160743)

TP

Teresa P.

Technical Support Specialist II

> "It seems to be a bit hard for people to understand how it works in the beginning since it has a lot of features."

[See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___6745910)

Saskia M.

Senior Director Sales Marketing

> "It inlcudes a real-time chat feature, so we can stay in touch with clients in real time; it supports VoIP, so we can..."

[See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___5033719)

LR

Lauren R.

Manager

> "I seem to have the most issues with reporting, I think it's inconsistant and hard to get to. "

[See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___6673366)

NK

Nila K.

Customer experience

> "Makes employees jobs much easier"

[See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___6831171)

PS

Paul S.

Networks & IT Lead

> "The licensing is too restrictive, it would be great to have a reporting tier, where no phone calls are able to be..."

[See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___4993940)

TH

Tina H.

Digital Contact Center Solutions

> "We are also in the process of moving many of our teams into CXOne and the ROI we have already experienced is AMAZING!"

[See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___6530644)

AD

Amanda D.

Benefits Assistance Center Team Lead

> "The email capabilities are not nearly as advanced as the call features."

[See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___6149515)

LR

Lauren R.

Manager

> "I am not familiar with what appears to be the new branding of Mpower, however I like overall the ease of workflow,..."

[See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___6673366)

Abel A.

Agent

> "I had to encounter certain difficulties that the fall 23 version is supposed to resolve but did not resolve any of..."

[See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___5051486)

Tomáš S.

Social Media Specialist

> "This comprehensive suite can streamline operations by providing all the tools needed in one platform."

[See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___4985903)

AK

Adam K.

Workforce Manager

> "Their Fall '23 release is supposed to address a lot of these issues, but NICE was not forthcoming with any of the..."

[See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___5004207)

LW

Lindsey W.

Workforce Management Analyst

> "The forecasting functionality was solid."

[See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___6481654)

AA

Amy A.

Director, Community Impact

> "We also had issues with connectivity that took months before identifying the issue to fix."

[See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___4993363)

CP

Cara P.

Access to Services Section Manager

> "We're in the process of adding more applications and the team at NICE has been incredible. "

[See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___6719618)

VR

Verified Reviewer

Supervisor

> "Cost considerations: CXone's pricing may be a concern for businesses with limited budgets."

[See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___4803132)

SP

Sarah P.

Automation Consultant

> "Leading edge of contact center technology"

[See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___6562728)

AK

Adam K.

Workforce Manager

> "I continue to spend an inordinate amount of time working around CXone's inadequacies."

[See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___5004207)

KH

Kiyanna H.

Client Care Specialist

> "There are hardly any issues, and the functionality is simple and easy to navigate."

[See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___6334751)

AK

Adam K.

Workforce Manager

> "They over-sell and under-deliver."

[See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___5004207)

JS

Jamie S.

WFM Analyst

> "It's easy to skill agents and build dashboards."

[See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___6545242)

JH

James H.

Senior Director

> "It's on the expensive side. "

[See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___6160743)

VR

Verified Reviewer

Scheduler

> "The ease and functionality of it."

[See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___6873387)

Shanice P.

Customer Service Agent

> "The setup process is not easy if your not knowledgeable of the content and or company your using the software for"

[See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___3520331)

TP

Teresa P.

Technical Support Specialist II

> "reliable and that the platform is easily scalable."

[See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___6745910)

LM

Lilia M.

Insurance agent

> "There are some features that I still dont know how to use, but I think is because of the very basic training."

[See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___3716988)

RLC

Raine Leonard C.

Agent

> "The thing that I really like is that it is used to check my schedule on my work everyday."

[See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___6061927)

AN

Aleksandar N.

Real Time Management Coordinator

> "The inconsistent formatting doesn't let me use a simple macro but rather have to make a combination of formulas and..."

[See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___2153563)

TW

Tim W.

IT Admin

> "Easy management, set up, functionality and use"

[See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___6593022)

AM

Amanda M.

PATIENT SERVICES COORDINATOR

> "the only thing i dont like is that if the computer is having an issue, connectivity, then the phone cant be used"

[See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___3085926)

VK

Vinit K.

Backend developer

> "Businesses seeking to offer a seamless and customised client experience should consider it because of its..."

[See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___4623058)

CS

Crystal S.

Customer Service Rep

> "I'm not able to type in the number and hit enter to initiate the call. And when typing in the number to make a call,..."

[See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___2519066)

JW

Jim W.

admin

> "nice interface easy to use and very straight forward."

[See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___6549476)

SP

Suren P.

Senior ISR

> "lots of bugs, crashes, lose alot of calls"

[See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___3077976)

AT

Akhil T.

Cxone Lead

> "I am working on Cxone since last 5years.every year ,they are enhancing their services and upgrading."

[See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___6153133)

RH

Rosa H.

Patient Access Specialist

> "There are certain buttons or features that don't make sense and it can look really boring."

[See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___3055378)

SP

Sarah P.

Automation Consultant

> "Good experience, everyone we've worked with has been helpful."

[See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___6562728)

TK

Thomas K.

Network Administrator/Helpdesk

> "Licensing is a bit of a nightmare, the licenses are provided in a spreadsheet and cannot be released from a client..."

[See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___2165554)

LR

Lauren R.

Manager

> "Overall, I would say that your service/support has been great-- fast and correct."

[See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___6673366)

CC

Clinton C.

Contact Center Manager

> "As of late, we are constantly being told to clear cache, delete temp internet files, shut down and restart our..."

[See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___2725656)

TP

Teresa P.

Technical Support Specialist II

> "As part of the technical group, I find it easy to use and understand."

[See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___6745910)

JB

Jennifer B.

Care Coordinator

> "Beeping noise every few minutes and no one know what it is."

[See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___3051963)

AS

Alexis S.

CSR

> "It has generally been successful since it enables us to complete our work on time and in accordance with the..."

[See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___4602632)

JM

Jessica M.

customer service

> "It always has trouble on certain vpn connections"

[See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___3081141)

AS

Alexis S.

CSR

> "The callback option keeps our customers happy, and they consistently provide us with positive feedback when we..."

[See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___4602632)

TK

Thomas K.

Network Administrator/Helpdesk

> "Useage even more confusing when used in conjunction with incontact calling queues, trying to keep track of stationID..."

[See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___2165554)

KI

Kenneth I.

Director Q&A Implementation

> "This is what gives me a pleasure to know that I can expect when I interact with the resources."

[See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___4993316)

MCJ

Ma. Carlon J.

Preboarding Specialist

> "How I disconnect fast and had to re log in"

[See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___3109626)

AA

Amy A.

Director, Community Impact

> "The team offers high-level customer service and support."

[See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___4993363)

DA

David A.

Kunderådgiver

> "It is difficult to controll who calls and if you wanna answer or not. If a call breaks , you have to finnish it..."

[See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___2718194)

KI

Kenneth I.

Director Q&A Implementation

> "From my TAM to anyone I have come in contact (no pun intended, lol) with are very helpful, patient and understanding."

[See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___4993316)

AC

Amanda C.

Call Center Supervisor

> "Just yesterday we had a GLOBAL outage and no way for our business to take calls when we rely on this system."

[See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___2543574)

AK

Adam K.

Workforce Manager

> "Support is responsive and helpful for things that work."

[See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___5004207)

TT

Tony T.

Free lance writer

> "NICE CXone wants a password and I don't have one. "

[See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___3060030)

AD

Amanda D.

Benefits Assistance Center Team Lead

> "CXone has great call features."

[See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___6149515)

JB

Jennifer B.

Care Coordinator

> "Voicemail is very difficult to get too."

[See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___3051963)

DH

Dwana H.

Customer Service Representative

> "With Nice, we were able to get members to transfer over to the right department and quicker service time."

[See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___4231527)

JW

Justin W.

Tire Group Staff Assistant

> "I'm at the point currently where I don't get notifications (despite settings being set correctly) and almost never..."

[See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___2516319)

JJ

Joan J.

IT Director

> "Our team is really satisfied with the way it works, the opportunities of extended configuration it offers, and the..."

[See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___3298057)

PM

Polly M.

Account Care Manager

> "I also struggle with getting technical support to help me resolve cases from time to time - they do not make it easy..."

[See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___2152643)

AP

Adolfo P.

customer service representative

> "It's so much simpler for the dev group to arrange, incorporate and alter the client experience."

[See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___4319789)

WW

Westin W.

Senior Product Manager

> "We were promised we would be able to create our own CRM and IC would be able to connect and after 2 years of..."

[See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___2177902)

AD

Amanda D.

Benefits Assistance Center Team Lead

> "Very reliable, has all of the capabilities we need."

[See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___6149515)

NB

Nefertiti B.

AA Agent

> "What I least like about the software is the constant freezing and having to log out and log back in."

[See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___2721380)

AS

Alexis S.

CSR

> "I enjoy having access to earlier calls in order to help a disappointed customer."

[See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___4602632)

JB

Jennifer B.

Care Coordinator

> "Too many issues and concerns."

[See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___3051963)

Alayna F.

Customer Service

> "The biggest thing is that it's convenient to use for transferring calls and if you work in a business where the..."

[See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___2877173)

EC

Enmanuel C.

call representative

> "the accessibility, it doesnt work on certain browsers or devies"

[See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___2466078)

AA

Amy A.

Director, Community Impact

> "The customer service that NICE"

[See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___4993363)

SW

Sabrina W.

Sales Development Engineer

> "Call Quality is often quite poor, we experience distortions, delays and interruptions."

[See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___2190528)

[View Reviews](https://www.capterra.com/p/134775/inContact-Call-Center-Software/reviews/)

## User interface

4.69 (264)

[CXone Mpower](https://www.capterra.com/p/134775/inContact-Call-Center-Software/)

4.21 (581)

## Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

### Features

Do these products fit your needs?

Prioritize real-user-identified key features according to your needs to find your best fit.

\--% Fit

vs

\--% Fit

Activity Tracking

207

Important

AI Copilot

150

Important

AI Summarization

120

Important

VICIdial

35/47

-   Activity Tracking
-   AI Copilot
-   AI Summarization
-   Alerts/Escalation
-   API
-   Auto-Dialer
-   Automated Responses
-   Automatic Call Distribution
-   Blended Call Center
-   Callback Scheduling
-   Call Center Management
-   Caller ID
-   Call Logging
-   Call Monitoring
-   Call Recording
-   Call Reporting
-   Call Routing
-   Call Scripting
-   Call Tagging
-   Call Tracking
-   Call Transcription
-   Call Transfer
-   Call Whispering
-   Chatbot
-   Chat/Messaging
-   Computer Telephony Integration
-   Contact Management
-   CRM
-   Dashboard
-   Generative AI
-   Inbound Call Center
-   Interaction Tracking
-   IVR
-   Manual Dialer
-   Monitoring
-   Multi-Channel Communication
-   Outbound Call Center
-   Performance Management
-   Predictive Dialer
-   Progressive Dialer
-   Queue Management
-   Reporting/Analytics
-   Sentiment Analysis
-   Surveys & Feedback
-   Third-Party Integrations
-   Voice Mail
-   Voice Recognition

[See all features](https://www.capterra.com/p/135842/VICIdial/#features)

CXone Mpower

Top features

38/47

-   Activity Tracking
-   AI Copilot
-   AI Summarization
-   Alerts/Escalation
-   API
-   Auto-Dialer
-   Automated Responses
-   Automatic Call Distribution
-   Blended Call Center
-   Callback Scheduling
-   Call Center Management
-   Caller ID
-   Call Logging
-   Call Monitoring
-   Call Recording
-   Call Reporting
-   Call Routing
-   Call Scripting
-   Call Tagging
-   Call Tracking
-   Call Transcription
-   Call Transfer
-   Call Whispering
-   Chatbot
-   Chat/Messaging
-   Computer Telephony Integration
-   Contact Management
-   CRM
-   Dashboard
-   Generative AI
-   Inbound Call Center
-   Interaction Tracking
-   IVR
-   Manual Dialer
-   Monitoring
-   Multi-Channel Communication
-   Outbound Call Center
-   Performance Management
-   Predictive Dialer
-   Progressive Dialer
-   Queue Management
-   Reporting/Analytics
-   Sentiment Analysis
-   Surveys & Feedback
-   Third-Party Integrations
-   Voice Mail
-   Voice Recognition

[See all features](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#features)

### Recognition

No recognitions have been awarded to VICIdial

No recognitions have been awarded to CXone Mpower

### Deployment & support

VICIdial

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

CXone Mpower

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

### Company Details

VICIdial

-   By Vicidial Group
-   Located in United States
-   Founded in 2007

CXone Mpower

-   By NiCE
-   Located in United States
-   Founded in

## Popular Comparisons

[VICIdial](https://www.capterra.com/p/135842/VICIdial/)[4.69 (264)](https://www.capterra.com/p/135842/VICIdial/reviews/)

vs

[Ringover](https://www.capterra.com/p/169627/RingOver/)[4.70 (855)](https://www.capterra.com/p/169627/RingOver/reviews/)

$400/month

Price

$29/month

4.7

Features

4.6

4.4

Ease of Use

4.8

[View full comparison](https://www.capterra.com/compare/135842-169627/VICIdial-vs-RingOver)

[CXone Mpower](https://www.capterra.com/p/134775/inContact-Call-Center-Software/)[4.21 (581)](https://www.capterra.com/p/134775/inContact-Call-Center-Software/reviews/)

vs

[Ringover](https://www.capterra.com/p/169627/RingOver/)[4.70 (855)](https://www.capterra.com/p/169627/RingOver/reviews/)

$71/month

Price

$29/month

4.1

Features

4.6

4.2

Ease of Use

4.8

[View full comparison](https://www.capterra.com/compare/134775-169627/inContact-Call-Center-Software-vs-RingOver)

[VICIdial](https://www.capterra.com/p/135842/VICIdial/)[4.69 (264)](https://www.capterra.com/p/135842/VICIdial/reviews/)

vs

[Convoso](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/)[4.51 (386)](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/reviews/)

$400/month

Price

$90/month

4.7

Features

4.5

4.4

Ease of Use

4.6

[View full comparison](https://www.capterra.com/compare/76768-135842/Cloud-Predictive-Dialer-vs-VICIdial)

[CXone Mpower](https://www.capterra.com/p/134775/inContact-Call-Center-Software/)[4.21 (581)](https://www.capterra.com/p/134775/inContact-Call-Center-Software/reviews/)

vs

[LiveAgent](https://www.capterra.com/p/102188/LiveAgent/)[4.68 (1,753)](https://www.capterra.com/p/102188/LiveAgent/reviews/)

$71/month

Price

$15/month

4.1

Features

4.6

4.2

Ease of Use

4.6

[View full comparison](https://www.capterra.com/compare/102188-134775/LiveAgent-vs-inContact-Call-Center-Software)

[VICIdial](https://www.capterra.com/p/135842/VICIdial/)[4.69 (264)](https://www.capterra.com/p/135842/VICIdial/reviews/)

vs

[DialedIn CCaaS](https://www.capterra.com/p/29589/CallCenterNOW/)[4.82 (308)](https://www.capterra.com/p/29589/CallCenterNOW/reviews/)

$400/month

Price

$25/month

4.7

Features

4.8

4.4

Ease of Use

4.9

[View full comparison](https://www.capterra.com/compare/29589-135842/CallCenterNOW-vs-VICIdial)

[CXone Mpower](https://www.capterra.com/p/134775/inContact-Call-Center-Software/)[4.21 (581)](https://www.capterra.com/p/134775/inContact-Call-Center-Software/reviews/)

vs

[Genesys Cloud CX](https://www.capterra.com/p/179417/Genesys-Cloud/)[4.33 (262)](https://www.capterra.com/p/179417/Genesys-Cloud/reviews/)

$71/month

Price

$75/month

4.1

Features

4.2

4.2

Ease of Use

4.4

[View full comparison](https://www.capterra.com/compare/134775-179417/inContact-Call-Center-Software-vs-Genesys-Cloud)

[VICIdial](https://www.capterra.com/p/135842/VICIdial/)[4.69 (264)](https://www.capterra.com/p/135842/VICIdial/reviews/)

vs

[LiveAgent](https://www.capterra.com/p/102188/LiveAgent/)[4.68 (1,753)](https://www.capterra.com/p/102188/LiveAgent/reviews/)

$400/month

Price

$15/month

4.7

Features

4.6

4.4

Ease of Use

4.6

[View full comparison](https://www.capterra.com/compare/102188-135842/LiveAgent-vs-VICIdial)

[CXone Mpower](https://www.capterra.com/p/134775/inContact-Call-Center-Software/)[4.21 (581)](https://www.capterra.com/p/134775/inContact-Call-Center-Software/reviews/)

vs

[CallHippo](https://www.capterra.com/p/159578/CallHippo/)[4.40 (675)](https://www.capterra.com/p/159578/CallHippo/reviews/)

$71/month

Price

$1/month

4.1

Features

4.3

4.2

Ease of Use

4.4

[View full comparison](https://www.capterra.com/compare/134775-159578/inContact-Call-Center-Software-vs-CallHippo)

[VICIdial](https://www.capterra.com/p/135842/VICIdial/)[4.69 (264)](https://www.capterra.com/p/135842/VICIdial/reviews/)

vs

[CallHippo](https://www.capterra.com/p/159578/CallHippo/)[4.40 (675)](https://www.capterra.com/p/159578/CallHippo/reviews/)

$400/month

Price

$1/month

4.7

Features

4.3

4.4

Ease of Use

4.4

[View full comparison](https://www.capterra.com/compare/135842-159578/VICIdial-vs-CallHippo)

[CXone Mpower](https://www.capterra.com/p/134775/inContact-Call-Center-Software/)[4.21 (581)](https://www.capterra.com/p/134775/inContact-Call-Center-Software/reviews/)

vs

[Five9](https://www.capterra.com/p/132405/Five9/)[4.22 (481)](https://www.capterra.com/p/132405/Five9/reviews/)

$71/month

Price

$159/month

4.1

Features

4.1

4.2

Ease of Use

4.2

[View full comparison](https://www.capterra.com/compare/132405-134775/Five9-vs-inContact-Call-Center-Software)

[VICIdial](https://www.capterra.com/p/135842/VICIdial/)[4.69 (264)](https://www.capterra.com/p/135842/VICIdial/reviews/)

vs

[Nextiva](https://www.capterra.com/p/175788/Nextiva/)[4.61 (914)](https://www.capterra.com/p/175788/Nextiva/reviews/)

$400/month

Price

$25/month

4.7

Features

4.6

4.4

Ease of Use

4.6

[View full comparison](https://www.capterra.com/compare/135842-175788/VICIdial-vs-Nextiva)

[CXone Mpower](https://www.capterra.com/p/134775/inContact-Call-Center-Software/)[4.21 (581)](https://www.capterra.com/p/134775/inContact-Call-Center-Software/reviews/)

vs

[Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[4.41 (4,070)](https://www.capterra.com/p/164283/Zendesk/reviews/)

$71/month

Price

$39/month

4.1

Features

4.4

4.2

Ease of Use

4.3

[View full comparison](https://www.capterra.com/compare/134775-164283/inContact-Call-Center-Software-vs-Zendesk)