--- title: "Compare NiCE CXone vs Salesforce Service Cloud 2026 | Capterra" description: "Unsure of what to choose? Check Capterra to compare NiCE CXone and Salesforce Service Cloud based on pricing, features, product details, and verified reviews." source_url: "https://www.capterra.com/compare/134775-136189/inContact-Call-Center-Software-vs-Salesforce" page_type: "comparison" language: "en" --- # NiCE CXone vs Salesforce Service Cloud Features and Cost Comparison Last updated September 17th, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: NiCE CXoneSalesforce Service Cloud2/4 selected [NiCE CXone](https://www.capterra.com/p/134775/inContact-Call-Center-Software/)[4.2 (581)](https://www.capterra.com/p/134775/inContact-Call-Center-Software/reviews/) [Salesforce Service Cloud](https://www.capterra.com/p/136189/Salesforce/)[4.5 (830)](https://www.capterra.com/p/136189/Salesforce/reviews/) [## NiCE CXone](https://www.capterra.com/p/134775/inContact-Call-Center-Software/)[4.2 (581)](https://www.capterra.com/p/134775/inContact-Call-Center-Software/reviews/) Starting Price $110.00/month Value-for-Money 4.1 Functionality 4.1 Ease of Use 4.2 Customer Service 4 Reviews Sentiment Based on [581 reviews](#user-reviews) Positive 478 Neutral 68 Negative 35 [## Salesforce Service Cloud](https://www.capterra.com/p/136189/Salesforce/)[4.5 (830)](https://www.capterra.com/p/136189/Salesforce/reviews/) Starting Price $25.00/month Value-for-Money 4.2 Functionality 4.4 Ease of Use 4.1 Customer Service 4.3 Reviews Sentiment Based on [830 reviews](#user-reviews) Positive 759 Neutral 54 Negative 17 What’s your intended use case? ## Summary * * * Key features rated by users Features selected based on 3,103 reviews from customer service software users. about the Fit Score methodology. Fit Score methodology Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about. If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology 70%Fit Not enough reviews Feature ratings CRM 5.0 Support Ticket Management 4.2 Chatbot 4.0 Inbox Management \-- Live Chat 4.1 71%Fit Missing features Not enough reviews Feature ratings CRM 4.9 Support Ticket Management 4.5 Chatbot 4.0 Inbox Management NA Live Chat 4.3 User satisfaction User satisfaction 4.2 User reviews[581](https://www.capterra.com/p/134775/inContact-Call-Center-Software/reviews/) Ease of use 4.2 Functionality 4.1 Value for money 4.1 Customer support 4.0 User satisfaction 4.5 User reviews[830](https://www.capterra.com/p/136189/Salesforce/reviews/) Ease of use 4.1 Functionality 4.4 Value for money 4.2 Customer support 4.3 Price starts from Price starts from $110Per User, Per Month - Free version - Free trial Price starts from $25Per User, Per Month - Free version - Free trial Best for Best for It is designed for organizations of all sizes that need to deliver voice, digital, and self-service customer experiences across all interaction channels. Best for Salesforce Service Cloud is used by contact centers, IT departments, HR departments, field service operations, and customer support teams. ## User reviews Pros & cons VK Vignesh K. Technical specialist > "The real-time analytics and customizable reporting tools make it easy for supervisors to monitor performance and..." [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___6786405) NN Nick N. Workforce Management > "We experience sync issues in real-time dashboards from time to time and we have agents getting logged out of CXone..." [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___6520225) VK Vignesh K. Technical specialist > "The platform offers a robust set of tools for managing users, skills, routing, and reporting." [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___6786405) LR Lauren R. Manager > "The automated reports don't match custom reports when I run the same data." [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___6673366) CN Carli N. Scheduling > "What I like most about CXone Mpower is it never lags and is always efficient to use." [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___7130749) VJ Vipul J. Senior Manager Quality > "having loaded with a lot of features make it slow at times so might need to work on the servers/capacity in the..." [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___6545019) NN Nick N. Workforce Management > "The web-based experience gives us the flexibility to switch browsers if we experience issues." [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___6520225) TP Teresa P. Technical Support Specialist II > "It seems to be a bit hard for people to understand how it works in the beginning since it has a lot of features." [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___6745910) VJ Vipul J. Senior Manager Quality > "User friendly with advance features including planning, managing real times queues, quality management etc." [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___6545019) LR Lauren R. Manager > "I seem to have the most issues with reporting, I think it's inconsistant and hard to get to. " [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___6673366) JH James H. Senior Director > "Ability to run reports on demand, ACD is robust, and dashboards and supervisor application gives real time views..." [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___6160743) RG Robin G. Accountant > "We constantly have problems with the portal saving passwords and not allowing us to log on. " [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___6330394) Saskia M. Senior Director Sales Marketing > "It inlcudes a real-time chat feature, so we can stay in touch with clients in real time; it supports VoIP, so we..." [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___5033719) AD Amanda D. Benefits Assistance Center Team Lead > "The email capabilities are not nearly as advanced as the call features." [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___6149515) VK Vignesh K. Technical specialist > "CXone also provides solid documentation and responsive support when needed." [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___6786405) RG Robin G. Accountant > "You take our money every month on autopay but always fail to email the invoices. " [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___6330394) TH Tina H. Digital Contact Center Solutions > "We are also in the process of moving many of our teams into CXOne and the ROI we have already experienced is..." [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___6530644) Abel A. Agent > "I had to encounter certain difficulties that the fall 23 version is supposed to resolve but did not resolve any of..." [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___5051486) LR Lauren R. Manager > "I am not familiar with what appears to be the new branding of Mpower, however I like overall the ease of workflow,..." [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___6673366) PS Paul S. Networks & IT Lead > "The licensing is too restrictive, it would be great to have a reporting tier, where no phone calls are able to be..." [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___4993940) CP Cara P. Access to Services Section Manager > "We're in the process of adding more applications and the team at NICE has been incredible. " [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___6719618) JH James H. Senior Director > "It's on the expensive side. " [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___6160743) SP Sarah P. Automation Consultant > "Leading edge of contact center technology" [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___6562728) AK Adam K. Workforce Manager > "Their Fall '23 release is supposed to address a lot of these issues, but NICE was not forthcoming with any of the..." [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___5004207) NK Nila K. Customer experience > "Makes employees jobs much easier" [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___6831171) AA Amy A. Director, Community Impact > "We also had issues with connectivity that took months before identifying the issue to fix." [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___4993363) JS Jamie S. WFM Analyst > "It's easy to skill agents and build dashboards." [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___6545242) VR Verified Reviewer Supervisor > "Cost considerations: CXone's pricing may be a concern for businesses with limited budgets." [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___4803132) TP Teresa P. Technical Support Specialist II > "reliable and that the platform is easily scalable." [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___6745910) AK Adam K. Workforce Manager > "I continue to spend an inordinate amount of time working around CXone's inadequacies." [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___5004207) RLC Raine Leonard C. Agent > "The thing that I really like is that it is used to check my schedule on my work everyday." [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___6061927) AK Adam K. Workforce Manager > "They over-sell and under-deliver." [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___5004207) TW Tim W. IT Admin > "Easy management, set up, functionality and use" [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___6593022) CS Crystal S. Customer Service Rep > "I'm not able to type in the number and hit enter to initiate the call. And when typing in the number to make a..." [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___2519066) VK Vinit K. Backend developer > "Businesses seeking to offer a seamless and customised client experience should consider it because of its..." [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___4623058) Shanice P. Customer Service Agent > "The setup process is not easy if your not knowledgeable of the content and or company your using the software for" [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___3520331) JW Jim W. admin > "nice interface easy to use and very straight forward." [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___6549476) CC Clinton C. Contact Center Manager > "As of late, we are constantly being told to clear cache, delete temp internet files, shut down and restart our..." [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___2725656) AT Akhil T. Cxone Lead > "I am working on Cxone since last 5years.every year ,they are enhancing their services and upgrading." [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___6153133) LM Lilia M. Insurance agent > "There are some features that I still dont know how to use, but I think is because of the very basic training." [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___3716988) SP Sarah P. Automation Consultant > "Good experience, everyone we've worked with has been helpful." [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___6562728) MCJ Ma. Carlon J. Preboarding Specialist > "How I disconnect fast and had to re log in" [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___3109626) LR Lauren R. Manager > "Overall, I would say that your service/support has been great-- fast and correct." [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___6673366) DA David A. Kunderådgiver > "It is difficult to controll who calls and if you wanna answer or not. If a call breaks , you have to finnish it..." [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___2718194) TP Teresa P. Technical Support Specialist II > "As part of the technical group, I find it easy to use and understand." [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___6745910) AC Amanda C. Call Center Supervisor > "Just yesterday we had a GLOBAL outage and no way for our business to take calls when we rely on this system." [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___2543574) AS Alexis S. CSR > "It has generally been successful since it enables us to complete our work on time and in accordance with the..." [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___4602632) JW Justin W. Tire Group Staff Assistant > "I'm at the point currently where I don't get notifications (despite settings being set correctly) and almost never..." [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___2516319) AS Alexis S. CSR > "The callback option keeps our customers happy, and they consistently provide us with positive feedback when we..." [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___4602632) AM Amanda M. PATIENT SERVICES COORDINATOR > "the only thing i dont like is that if the computer is having an issue, connectivity, then the phone cant be used" [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___3085926) Tomáš S. Social Media Specialist > "This comprehensive suite can streamline operations by providing all the tools needed in one platform." [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___4985903) NB Nefertiti B. AA Agent > "What I least like about the software is the constant freezing and having to log out and log back in." [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___2721380) LW Lindsey W. Workforce Management Analyst > "The forecasting functionality was solid." [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___6481654) EC Enmanuel C. call representative > "the accessibility, it doesnt work on certain browsers or devies" [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___2466078) KH Kiyanna H. Client Care Specialist > "There are hardly any issues, and the functionality is simple and easy to navigate." [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___6334751) JA Jace A. Telecommunications Technician > "There are some bugs with routing and call wrap-up." [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___2406940) AD Amanda D. Benefits Assistance Center Team Lead > "CXone has great call features." [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___6149515) MP Meredith P. Director of Operations > "reporting feature hard, can be costly to make script changes." [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___2540944) DH Dwana H. Customer Service Representative > "With Nice, we were able to get members to transfer over to the right department and quicker service time." [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___4231527) SM Scott M. EVP > "Stability has been a challenge within the email module- redundant scale and support" [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___2636227) JJ Joan J. IT Director > "Our team is really satisfied with the way it works, the opportunities of extended configuration it offers, and the..." [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___3298057) VR Verified Reviewer Senior Billing Administrator > "I don't think we can transfer calls directly to voicemail." [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___2473590) AP Adolfo P. customer service representative > "It's so much simpler for the dev group to arrange, incorporate and alter the client experience." [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___4319789) NB Nancy B. customer sevice > "The problem I have with Nice is you can not got back to previous communications with the customer." [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___2518110) AD Amanda D. Benefits Assistance Center Team Lead > "Very reliable, has all of the capabilities we need." [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___6149515) SP Suren P. Senior ISR > "lots of bugs, crashes, lose alot of calls" [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___3077976) AS Alexis S. CSR > "I enjoy having access to earlier calls in order to help a disappointed customer." [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___4602632) SK Sandeep K. BUSINESS ANALYST > "Unable to change reporting time from one time zone to another." [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___2467262) KI Kenneth I. Director Q&A Implementation > "This is what gives me a pleasure to know that I can expect when I interact with the resources." [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___4993316) YC Yves C. Talent Acquisition Specialist > "The tool does not have any text messaging feature." [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___2464724) AA Amy A. Director, Community Impact > "The team offers high-level customer service and support." [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___4993363) RH Rosa H. Patient Access Specialist > "There are certain buttons or features that don't make sense and it can look really boring." [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___3055378) DH Dwana H. Customer Service Representative > "NICE made it easier to hear members because they came through clearer." [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___4231527) Joshua S. Desktop Support Specialist I > "Their phone agent tends to be buggy and gives our users a lot of trouble." [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___2731086) RR Renae R. Supervisor/Customer Service Representative > "I like how you can coach an agent if needed while they are on a call, so there are alot of perks to this software." [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___3178490) AT Anallyn T. Quality Manager > "There are times that customer could not hear agent on the other line yet or vv." [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___2513136) KI Kenneth I. Director Q&A Implementation > "From my TAM to anyone I have come in contact (no pun intended, lol) with are very helpful, patient and..." [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___4993316) BH Brenna H. CSR operator > "Lose a lot of calls, and distributes unevenly" [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___2718321) LR Leah R. senior Quality specialist > "As a Quality specialist, I have to track my teamwork and listen to their call recordings, so with Nice contact am..." [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___2469303) AU Andrea U. HR Services Administrator > "it does not let you know that you are receiving a call besides the ringtone" [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___2530225) KH Kiyanna H. Client Care Specialist > "There are hardly any issues, and the functionality is simple and easy to navigate." [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___6334751) Shanice P. Customer Service Agent > "The setup process is not easy if your not knowledgeable of the content and or company your using the software for" [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___3520331) LR Leah R. senior Quality specialist > "As a Quality specialist, I have to track my teamwork and listen to their call recordings, so with Nice contact am..." [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___2469303) EC Enmanuel C. call representative > "the accessibility, it doesnt work on certain browsers or devies" [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___2466078) AO Ari O. Director of Information Systems > "NICE offers the ability to integrate most communication channels in to a single agent interface." [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___2414156) RH Rosa H. Patient Access Specialist > "There are certain buttons or features that don't make sense and it can look really boring." [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___3055378) VR Verified Reviewer VP, Technical Support > "User intuitive application with easy navigation experience for both agents and administrators" [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___3556829) DR Dan R. Senior Sales Manager > "I came into this company where they are already using it and I didn't have a formal onboarding to use the tool." [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___2519304) ZB Zak B. sales > "This integrates well with our other systems we use and is very user friendly." [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___2502859) NB Nancy B. customer sevice > "The problem I have with Nice is you can not got back to previous communications with the customer." [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___2518110) KP Kaisha P. Proposal Generator > "The software is so easy to integrate and can withstand many employees." [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___2726379) AT Anallyn T. Quality Manager > "There are times that customer could not hear agent on the other line yet or vv." [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___2513136) TW Tim W. IT Admin > "Easy management, set up, functionality and use" [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___6593022) AP Alana P. Chief of Staff > "Customer service can sometimes be tough to deal with." [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___2463603) JW Jim W. admin > "nice interface easy to use and very straight forward." [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___6549476) MB Matti B. Nerd > "in 10 years has seen so lazy support and app work." [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___2524161) [View Reviews](https://www.capterra.com/p/134775/inContact-Call-Center-Software/reviews/) PD Patricia D. Client Serves Advocate > "What I liked most about salesforce service cloud was that any information that you needed to know about the customer..." [See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___7115704) Harshul S. Sr Tech support Specialist for Network Operations > "Also the customization is powerful but kinda overwhelming if you not used to Salesforce. And the pricing can get high..." [See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___7122611) Harshul S. Sr Tech support Specialist for Network Operations > "The automation helps lot too, like routing cases or sending updates without me doing manually." [See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___7122611) PD Patricia D. Client Serves Advocate > "Salesforce service cloud could be overwhelming when learning how to navigate around for the first time." [See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___7115704) VR Verified Reviewer IT Support Analyst > "Our admin has built a tremendous amount of customization into Service Cloud, but has also made it easy for agents to..." [See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___7010803) JJ Jannette J. Senior Data Management > "Performance can lag when managing a high volume of cases or large datasets." [See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___7078625) AL Alex L. Senior associate > "Salesforce Service Cloud is a powerful, enterprise-grade platform that excels in security, ticket management, call..." [See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___7002177) ClJ Céline J. Social Media Manager > "Salesforce is expensive and has a steep learning curve." [See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___7120490) JS Joshua S. Senior Learning Facilitator > "It is also amazing how it has integrated AI functionality to be utilized to house knowledge material and can recommend..." [See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___6815671) JS Jelfry S. Sales agent > "At first we had few outages interrupting our chats sessions or dropping the chats, that was really annoying for our..." [See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___6709180) Hayden R. Graphic Designer > "It's power to integrate with other platforms makes understanding customers needs through the site a breeze." [See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___7133456) PK Paris K. Customer Experience Representative > "It gets laggy, disconnects and it can barely respond and also has IP connection issues. But that is pretty much it." [See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___6826772) VR Verified Reviewer Software Engineer > "It's Excellent experience with Salesforce self service portals which allow our customers to resolve issues on their..." [See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___6645568) VR Verified Reviewer Salesforce Consultant > "It can be kind of expensive so really think about what you neeeeeed vs what you want." [See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___7123341) AA Aditya A. Customer Service Representative > "Our customer database, shared docs and even the support ticket system are all services hooked in to Google Cloud and..." [See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___6788974) VR Verified Reviewer Digital asset manager > "In fact, the AI implementation felt more buggy than as advertised and tried too hard to solve the issue immediately..." [See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___6820461) PF Ping F. Operations Analyst > "It is really getting better and help a lot to consolidate all documents in one platform. And it is pretty reliable as..." [See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___7138021) VR Verified Reviewer Digital asset manager > "I disliked the new AI agent features because it felt impersonal, and at times, mistaken in how it was reacting to my..." [See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___6820461) PF Ping F. Operations Analyst > "It also allows tailor made functions to suit individual needs" [See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___7138021) RR Riley R. Legal project analyst > "Without proper training or a dedicated admin, it is easy to miss out on useful functionality." [See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___7104027) JJ Jannette J. Senior Data Management > "It helped centralize customer data and automate processes, though some features were complex and required additional..." [See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___7078625) AA Aditya A. Customer Service Representative > "Also, the billing dashboard isn’t the most straightforward to interpret." [See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___6788974) VR Verified Reviewer Prinicpal Test Engineer > "Salesforce is very powerfull tool one company can have to improve there productivity and increase the effectiveness and..." [See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___6694851) JP Jessica P. Team Leader > "It also glitches quite often from overload." [See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___6848955) VJ Vershley J. IT Consultant > "Most of the configurations can be done via configurations super fast." [See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___7163452) EB Eric B. Salesforce Administrator > "The cost of SF licenses can be prohibitive. " [See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___6504034) Harshul S. Sr Tech support Specialist for Network Operations > "The interface clean once you learn it, and it easy to track customer issues from start - finish." [See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___7122611) BB Bret B. Estimator > "Learning the interface and where and how to do things was challenging at first." [See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___6666284) Harshul S. Sr Tech support Specialist for Network Operations > "It also integrates well with other tools, which saves a lot of time." [See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___7122611) DE Dawn E. Ops Mgr > "There's not a whole lot I don't like about Salesforce it gives you every bit of information on every customer and every..." [See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___6358968) RR Riley R. Legal project analyst > "I really liked being able to see the full customer history alongside active cases, emails, and chats." [See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___7104027) MG Max G. Investor > "The system is not responsive on mobile devices." [See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___6335943) VR Verified Reviewer IT Support Analyst > "Service Cloud is a very flexible tool. Although I've only used it at my current company, it's very easy to see how it..." [See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___7010803) MS Madhusudan S. Software Engineer > "The vast customisation choices offered by the platform may overwhelm or confuse certain users, which is a potential..." [See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___4591222) VR Verified Reviewer Salesforce Consultant > "Service cloud was super helpful for out customer support." [See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___7123341) WT Weronika T. Manager > "Additionally, the licensing costs associated with certain advanced features and user licenses could be a barrier for..." [See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___4818489) VR Verified Reviewer Digital Marketing > "Our team did have to go through training to learn how to use, but most can use with no issues now." [See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___7124053) MO Mohammad O. Director > "Cons:Cost: Salesforce Service Cloud can be expensive, especially for small businesses or startups that are on a tight..." [See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___4612701) VJ Vershley J. IT Consultant > "Very simple to set up, even creating a new fields does not require much technical experience." [See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___7163452) KT Kremena T. Executive Assistant > "Cost: More expensive than some competitors1." [See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___6489221) VM VINCE M. Director of Maintenance > "Ease of use and the basically unlimited customization that is possible." [See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___7116196) JM Jayson M. Founder > "Salesforce in general is expensive." [See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___6336220) RR Riley R. Legal project analyst > "Overall, my experience has been positive. Once everything was set up and the team got comfortable with it, the platform..." [See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___7104027) DS Douglas S. President > "My least favorite part is the financial management aspect of the program. While it is not horrible, it has a few..." [See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___4229951) NM Natalie M. Analyst > "Ease of use across departments, effective ticketing resolution and system, great access management for all levels in..." [See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___6788026) MO Mohammad O. Director > "This can be a disadvantage in areas with poor internet connectivity." [See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___4612701) YG Yoel G. Sales Manager > "It’s a powerful and reliable tool that helped streamline customer service operations and improve response times." [See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___6768337) LG Letlet G. Sales and Marketing > "The cost of Service Cloud could also be a problem." [See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___4610623) SN Suraj N. Inside Product Specialist > "It excels in streamlining customer service operations with its features, making it an invaluable tool for enhancing..." [See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___6425317) NK Naleen K. Analyst > "Interface needs to be improved and looks outdated." [See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___4612875) Laura H. Human Resources Generalist > "Compared to our previous ticketing system, we now have more intuitive case routing based on statuses, escalations,..." [See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___5039782) MF Michael F. Owner > "It takes a long time for my staff to learn how to use it. And it can be complicated." [See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___4016987) YG Yoel G. Sales Manager > "What I liked the most about Salesforce Service Cloud was how centralized and customizable the platform is." [See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___6768337) AK Ashutosh K. Content Writer > "Not that much that hamper my productivity but yes it run very slow sometimes." [See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___4634064) QB Quishea B. Financial Forms Processor > "Salesforce offers excellent tools for case management and it great to use with other platforms." [See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___6584039) JB Justine B. Director > "This is particularily noticable when you need to communicate with salesforce post implementation and you simply have a..." [See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___3195349) JM Justin M. Enablement Specialist > "It provides a well-organized customer list, allowing us to quickly reach our customers with important business updates." [See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___6085557) Ngalla B. CEO > "It's a little expensive compared to other softwares and the services it offers." [See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___4180228) CA Cassandra A. Owner > "It was easily trainable, able to be incorporated into our systems and customer service is great" [See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___6740712) Lillian G. Human Resources Generalist > "It's a complex program with a lot to learn before you can use it effectively." [See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___4583777) LMW Lwin Mar W. Marketing Director > "Salesforce Service Cloud is the most reliable and accurate customer service tool." [See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___6869081) VR Verified Reviewer Sr. Network Engineer > "New UI is a bit confusing and when the mail trail becomes long the comments are not auto updated." [See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___3561529) DC Drew C. Salesforce Application Administrator > "Console apps make it easy to access all information in one easy to navigate location." [See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___6691281) PR Phil R. Photographer > "The software is slow to load and the learning curve is steep." [See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___4479230) VR Verified Reviewer Advisor > "Easy to use system, with step by step guidance to ensure a truly quality experience." [See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___7066146) Jahnvi K. Associate manager > "This software can never be used without training, so that is a short coming" [See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___4507903) AA Aditya A. Customer Service Representative > "That reliability is a big deal when you’re trying to help customers in real time." [See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___6788974) YY Yaseen Y. Softwate Engineer > "it is sometimes glitchy and the customer services for it a little bit slow, also integrate whatsapp to is so slow." [See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___3307616) SR Sugiti R. Pharmacist > "It has helped increase our opportunities in the management field." [See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___6772355) César E. ASSOCIATE Institutional & VC > "I think is a bit expensive and difficult to use at first." [See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___4557484) Jessica B. SALES SUPPORT SPECIALIST > "I Like that it makes transferring calls, recording calls, and gathering call data very easy and in one place." [See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___6029335) BG Barkha G. Customer Service Representative > "Apart from that, the chat panel becomes slow when there are more than 3 active chats." [See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___3594797) DT Delicia T. Communities manager > "Perfect for field workers to put in work orders" [See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___6553058) TV Travis V. Field Engineer > "This does not allow for certain items to be addressed without a higher tier of service." [See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___3591069) AO Ayomikun O. Snr. Technical Support Engineer > "Easily integrates with other products." [See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___6694102) JB Justine B. Director > "Our reasons were based on poor communication and delivery in our region South Africa)." [See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___3195349) LD Leonard D. Product Manager > "A lot of information well organized and sorted." [See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___6532715) HM Hasan M. Senior Manager > "You will still need IT support as it is not something that can be easily configured by end business users." [See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___3538493) FM Freyxa M. Support Team Specialist > "Really good for email and leads creation." [See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___6815954) JD Julie D. OAS > "Sometimes it will overload and cause missed calls." [See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___3579078) TT Tyler T. Student > "Overall positive, it does the job in terms of entering time cards and allows me to attach notes where necessary. " [See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___4354589) BB Bret B. Estimator > "Learning the interface and where and how to do things was challenging at first." [See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___6666284) Ursula F. Designer > "It has a great user interface." [See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___6336294) NK Naleen K. Analyst > "Interface needs to be improved and looks outdated." [See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___4612875) NM Nomfundo M. QA assessor > "It have been a very good platform to work on, I love the fact that I can create a view for each agent's box and I can..." [See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___3551150) VC Vivia C. Ops Manager > "Hard to utilize the interface at times." [See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___3550054) SG Shelby G. QA & environmental manager > "I really like the layout of Salesforce service cloud." [See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___4887302) VS Vikash S. Lead Engineer > "UI is not open enough to have its own CSS and get away from typical looks and feel" [See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___3039334) JS Joshua S. Senior Learning Facilitator > "It is also amazing how it has integrated AI functionality to be utilized to house knowledge material and can recommend..." [See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___6815671) DE Dawn E. Ops Mgr > "There's not a whole lot I don't like about Salesforce it gives you every bit of information on every customer and every..." [See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___6358968) Hayden R. Graphic Designer > "It's power to integrate with other platforms makes understanding customers needs through the site a breeze." [See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___7133456) TV Travis V. Field Engineer > "This does not allow for certain items to be addressed without a higher tier of service." [See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___3591069) PF Ping F. Operations Analyst > "It is really getting better and help a lot to consolidate all documents in one platform. And it is pretty reliable as..." [See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___7138021) HM Hasan M. Senior Manager > "You will still need IT support as it is not something that can be easily configured by end business users." [See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___3538493) Harshul S. Sr Tech support Specialist for Network Operations > "It also integrates well with other tools, which saves a lot of time." [See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___7122611) JB Justine B. Director > "The emphasis being on a really poor communication and implementation service experience over the period. " [See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___3195349) [View Reviews](https://www.capterra.com/p/136189/Salesforce/reviews/) ## User interface [NiCE CXone](https://www.capterra.com/p/134775/inContact-Call-Center-Software/) 4.21 (581) 4.46 (830) ## Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ### Features Do these products fit your needs? Prioritize real-user-identified key features according to your needs to find your best fit. \--% Fit vs \--% Fit AI Copilot 207 Important Alerts/Escalation 150 Important API 120 Important NiCE CXone 22/38 - AI Copilot - Alerts/Escalation - API - Automated Routing - Autoresponders - Call Center Management - Chatbot - Collaboration Tools - Conversation Intelligence - CRM - Customer Portal - Customizable Fields - Dashboard - Data Security - Email Management - Gamification - Generative AI - Inbox Management - Interaction Tracking - IVR - Key Performance Indicators - Knowledge Base Management - Language Detection - Live Chat - Mobile Access - Multi-Channel Communication - Multiple Data Sources - Predictive Analytics - Queue Management - Real-Time Monitoring - Reporting & Statistics - Service Level Agreement (SLA) Management - Support Ticket Management - Surveys & Feedback - Task Automation - Third-Party Integrations - Video Chat - Voice Recognition [See all features](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#features) Salesforce Service Cloud Top features 25/38 - AI Copilot - Alerts/Escalation - API - Automated Routing - Autoresponders - Call Center Management - Chatbot - Collaboration Tools - Conversation Intelligence - CRM - Customer Portal - Customizable Fields - Dashboard - Data Security - Email Management - Gamification - Generative AI - Inbox Management - Interaction Tracking - IVR - Key Performance Indicators - Knowledge Base Management - Language Detection - Live Chat - Mobile Access - Multi-Channel Communication - Multiple Data Sources - Predictive Analytics - Queue Management - Real-Time Monitoring - Reporting & Statistics - Service Level Agreement (SLA) Management - Support Ticket Management - Surveys & Feedback - Task Automation - Third-Party Integrations - Video Chat - Voice Recognition [See all features](https://www.capterra.com/p/136189/Salesforce/#features) ### Recognition NiCE CXone is recognized as a top-rated tool in 2 Capterra Shortlist reports Salesforce Service Cloud is recognized as a top-rated tool in 2 Capterra Shortlist reports ### Deployment & support NiCE CXone Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Salesforce Service Cloud Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ### Company Details NiCE CXone - By NiCE - Located in United States - Founded in Salesforce Service Cloud - By Salesforce - Located in United States - Founded in 2003 ## Popular Comparisons [NiCE CXone](https://www.capterra.com/p/134775/inContact-Call-Center-Software/)[4.21 (581)](https://www.capterra.com/p/134775/inContact-Call-Center-Software/reviews/) vs [Sobot Nexus](https://www.capterra.com/p/10025756/Sobot/)[4.92 (118)](https://www.capterra.com/p/10025756/Sobot/reviews/) $110/month Price $20/month 4.1 Features 4.9 4.2 Ease of Use 5.0 [View full comparison](https://www.capterra.com/compare/134775-10025756/inContact-Call-Center-Software-vs-Sobot) [Salesforce Service Cloud](https://www.capterra.com/p/136189/Salesforce/)[4.46 (830)](https://www.capterra.com/p/136189/Salesforce/reviews/) vs [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[4.40 (18,810)](https://www.capterra.com/p/61368/Salesforce/reviews/) $25/month Price $25/month 4.4 Features 4.4 4.1 Ease of Use 4.0 [View full comparison](https://www.capterra.com/compare/61368-136189/Salesforce-vs-Salesforce) [NiCE CXone](https://www.capterra.com/p/134775/inContact-Call-Center-Software/)[4.21 (581)](https://www.capterra.com/p/134775/inContact-Call-Center-Software/reviews/) vs [Ringover](https://www.capterra.com/p/169627/RingOver/)[4.71 (888)](https://www.capterra.com/p/169627/RingOver/reviews/) $110/month Price $29/month 4.1 Features 4.7 4.2 Ease of Use 4.8 [View full comparison](https://www.capterra.com/compare/134775-169627/inContact-Call-Center-Software-vs-RingOver) [Salesforce Service Cloud](https://www.capterra.com/p/136189/Salesforce/)[4.46 (830)](https://www.capterra.com/p/136189/Salesforce/reviews/) vs [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[4.41 (4,092)](https://www.capterra.com/p/164283/Zendesk/reviews/) $25/month Price $115/month 4.4 Features 4.4 4.1 Ease of Use 4.3 [View full comparison](https://www.capterra.com/compare/136189-164283/Salesforce-vs-Zendesk) [NiCE CXone](https://www.capterra.com/p/134775/inContact-Call-Center-Software/)[4.21 (581)](https://www.capterra.com/p/134775/inContact-Call-Center-Software/reviews/) vs [LiveAgent](https://www.capterra.com/p/102188/LiveAgent/)[4.67 (1,789)](https://www.capterra.com/p/102188/LiveAgent/reviews/) $110/month Price $15/month 4.1 Features 4.6 4.2 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/102188-134775/LiveAgent-vs-inContact-Call-Center-Software) [Salesforce Service Cloud](https://www.capterra.com/p/136189/Salesforce/)[4.46 (830)](https://www.capterra.com/p/136189/Salesforce/reviews/) vs [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[4.51 (3,481)](https://www.capterra.com/p/124981/Freshdesk/reviews/) $25/month Price $19/month 4.4 Features 4.3 4.1 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/124981-136189/Freshdesk-vs-Salesforce) [NiCE CXone](https://www.capterra.com/p/134775/inContact-Call-Center-Software/)[4.21 (581)](https://www.capterra.com/p/134775/inContact-Call-Center-Software/reviews/) vs [Genesys Cloud CX](https://www.capterra.com/p/179417/Genesys-Cloud/)[4.32 (269)](https://www.capterra.com/p/179417/Genesys-Cloud/reviews/) $110/month Price $75/month 4.1 Features 4.2 4.2 Ease of Use 4.4 [View full comparison](https://www.capterra.com/compare/134775-179417/inContact-Call-Center-Software-vs-Genesys-Cloud) [Salesforce Service Cloud](https://www.capterra.com/p/136189/Salesforce/)[4.46 (830)](https://www.capterra.com/p/136189/Salesforce/reviews/) vs [LiveAgent](https://www.capterra.com/p/102188/LiveAgent/)[4.67 (1,789)](https://www.capterra.com/p/102188/LiveAgent/reviews/) $25/month Price $15/month 4.4 Features 4.6 4.1 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/102188-136189/LiveAgent-vs-Salesforce) [NiCE CXone](https://www.capterra.com/p/134775/inContact-Call-Center-Software/)[4.21 (581)](https://www.capterra.com/p/134775/inContact-Call-Center-Software/reviews/) vs [Five9](https://www.capterra.com/p/132405/Five9/)[4.22 (486)](https://www.capterra.com/p/132405/Five9/reviews/) $110/month Price $159/month 4.1 Features 4.1 4.2 Ease of Use 4.2 [View full comparison](https://www.capterra.com/compare/132405-134775/Five9-vs-inContact-Call-Center-Software) [Salesforce Service Cloud](https://www.capterra.com/p/136189/Salesforce/)[4.46 (830)](https://www.capterra.com/p/136189/Salesforce/reviews/) vs [LiveChat](https://www.capterra.com/p/62194/LiveChat/)[4.64 (1,727)](https://www.capterra.com/p/62194/LiveChat/reviews/) $25/month Price $25/month 4.4 Features 4.5 4.1 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/62194-136189/LiveChat-vs-Salesforce) [NiCE CXone](https://www.capterra.com/p/134775/inContact-Call-Center-Software/)[4.21 (581)](https://www.capterra.com/p/134775/inContact-Call-Center-Software/reviews/) vs [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[4.41 (4,092)](https://www.capterra.com/p/164283/Zendesk/reviews/) $110/month Price $115/month 4.1 Features 4.4 4.2 Ease of Use 4.3 [View full comparison](https://www.capterra.com/compare/134775-164283/inContact-Call-Center-Software-vs-Zendesk) [Salesforce Service Cloud](https://www.capterra.com/p/136189/Salesforce/)[4.46 (830)](https://www.capterra.com/p/136189/Salesforce/reviews/) vs [Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/)[4.37 (5,858)](https://www.capterra.com/p/157279/Dynamics-365/reviews/) $25/month Price $50/month 4.4 Features 4.3 4.1 Ease of Use 4.1 [View full comparison](https://www.capterra.com/compare/136189-157279/Salesforce-vs-Dynamics-365)