# Compare CXone Mpower vs Readymode 2026 | Capterra > Unsure of what to choose? Check Capterra to compare CXone Mpower and Readymode based on pricing, features, product details, and verified reviews. Source: https://www.capterra.com/compare/134775-136728/inContact-Call-Center-Software-vs-Readymode --- # CXone Mpower vs Readymode Features and Cost Comparison Last updated March 13th, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: CXone MpowerReadymode2/4 selected [CXone Mpower](https://www.capterra.com/p/134775/inContact-Call-Center-Software/)[4.2 (581)](https://www.capterra.com/p/134775/inContact-Call-Center-Software/reviews/) [Readymode](https://www.capterra.com/p/136728/Readymode/)[4.6 (129)](https://www.capterra.com/p/136728/Readymode/reviews/) [## CXone Mpower](https://www.capterra.com/p/134775/inContact-Call-Center-Software/)[4.2 (581)](https://www.capterra.com/p/134775/inContact-Call-Center-Software/reviews/) Starting Price $71.00/month Value-for-Money 4.1 Functionality 4.1 Ease of Use 4.2 Customer Service 4 Reviews Sentiment Based on [581 reviews](#user-reviews) Positive 478 Neutral 68 Negative 35 [## Readymode](https://www.capterra.com/p/136728/Readymode/)[4.6 (129)](https://www.capterra.com/p/136728/Readymode/reviews/) Starting Price $199.00/month Value-for-Money 4.4 Functionality 4.5 Ease of Use 4.6 Customer Service 4.4 Reviews Sentiment YS sm Based on [129 reviews](#user-reviews) Positive 118 Neutral 6 Negative 5 What’s your intended use case? ## Summary * * * Key features rated by users Features selected based on 4,761 reviews from call center software users. about the Fit Score methodology. Fit Score methodology Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about. If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology 82%Fit Not enough reviews Feature ratings Call Center Management 4.5 Dashboard 5.0 Call Logging 4.5 Call Recording 4.7 Call Tracking 4.0 74%Fit Not enough reviews Feature ratings Call Center Management 4.8 Dashboard \-- Call Logging 4.7 Call Recording 4.8 Call Tracking 4.5 User satisfaction User satisfaction 4.2 User reviews[581](https://www.capterra.com/p/134775/inContact-Call-Center-Software/reviews/) Ease of use 4.2 Functionality 4.1 Value for money 4.1 Customer support 4.0 User satisfaction 4.6 User reviews[129](https://www.capterra.com/p/136728/Readymode/reviews/) Ease of use 4.6 Functionality 4.5 Value for money 4.4 Customer support 4.4 Price starts from Price starts from $71Per User, Per Month - Free version - Free trial Price starts from $199Per User, Per Month - Free version - Free trial Best for Best for It is designed for organizations of all sizes that need to deliver voice, digital, and self-service customer experiences across all interaction channels. Best for Outbound sales, marketing, lead generation and call center teams looking to engage smarter, connect faster, and grow their revenue. All-in-one platform designed to scale as your business grows. ## User reviews Pros & cons VK Vignesh K. Technical specialist > "The real-time analytics and customizable reporting tools make it easy for supervisors to monitor performance and..." [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___6786405) NN Nick N. Workforce Management > "We experience sync issues in real-time dashboards from time to time and we have agents getting logged out of CXone..." [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___6520225) VK Vignesh K. Technical specialist > "The platform offers a robust set of tools for managing users, skills, routing, and reporting." [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___6786405) LR Lauren R. Manager > "The automated reports don't match custom reports when I run the same data." [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___6673366) VK Vignesh K. Technical specialist > "CXone also provides solid documentation and responsive support when needed." [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___6786405) VJ Vipul J. Senior Manager Quality > "having loaded with a lot of features make it slow at times so might need to work on the servers/capacity in the..." [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___6545019) NN Nick N. Workforce Management > "The web-based experience gives us the flexibility to switch browsers if we experience issues." [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___6520225) RG Robin G. Accountant > "We constantly have problems with the portal saving passwords and not allowing us to log on. " [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___6330394) VJ Vipul J. Senior Manager Quality > "User friendly with advance features including planning, managing real times queues, quality management etc." [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___6545019) RG Robin G. Accountant > "You take our money every month on autopay but always fail to email the invoices. " [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___6330394) JH James H. Senior Director > "Ability to run reports on demand, ACD is robust, and dashboards and supervisor application gives real time views on..." [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___6160743) TP Teresa P. Technical Support Specialist II > "It seems to be a bit hard for people to understand how it works in the beginning since it has a lot of features." [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___6745910) Saskia M. Senior Director Sales Marketing > "It inlcudes a real-time chat feature, so we can stay in touch with clients in real time; it supports VoIP, so we can..." [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___5033719) LR Lauren R. Manager > "I seem to have the most issues with reporting, I think it's inconsistant and hard to get to. " [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___6673366) NK Nila K. Customer experience > "Makes employees jobs much easier" [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___6831171) PS Paul S. Networks & IT Lead > "The licensing is too restrictive, it would be great to have a reporting tier, where no phone calls are able to be..." [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___4993940) TH Tina H. Digital Contact Center Solutions > "We are also in the process of moving many of our teams into CXOne and the ROI we have already experienced is AMAZING!" [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___6530644) AD Amanda D. Benefits Assistance Center Team Lead > "The email capabilities are not nearly as advanced as the call features." [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___6149515) LR Lauren R. Manager > "I am not familiar with what appears to be the new branding of Mpower, however I like overall the ease of workflow,..." [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___6673366) Abel A. Agent > "I had to encounter certain difficulties that the fall 23 version is supposed to resolve but did not resolve any of..." [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___5051486) Tomáš S. Social Media Specialist > "This comprehensive suite can streamline operations by providing all the tools needed in one platform." [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___4985903) AK Adam K. Workforce Manager > "Their Fall '23 release is supposed to address a lot of these issues, but NICE was not forthcoming with any of the..." [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___5004207) LW Lindsey W. Workforce Management Analyst > "The forecasting functionality was solid." [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___6481654) AA Amy A. Director, Community Impact > "We also had issues with connectivity that took months before identifying the issue to fix." [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___4993363) CP Cara P. Access to Services Section Manager > "We're in the process of adding more applications and the team at NICE has been incredible. " [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___6719618) VR Verified Reviewer Supervisor > "Cost considerations: CXone's pricing may be a concern for businesses with limited budgets." [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___4803132) SP Sarah P. Automation Consultant > "Leading edge of contact center technology" [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___6562728) AK Adam K. Workforce Manager > "I continue to spend an inordinate amount of time working around CXone's inadequacies." [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___5004207) KH Kiyanna H. Client Care Specialist > "There are hardly any issues, and the functionality is simple and easy to navigate." [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___6334751) AK Adam K. Workforce Manager > "They over-sell and under-deliver." [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___5004207) JS Jamie S. WFM Analyst > "It's easy to skill agents and build dashboards." [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___6545242) JH James H. Senior Director > "It's on the expensive side. " [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___6160743) VR Verified Reviewer Scheduler > "The ease and functionality of it." [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___6873387) Shanice P. Customer Service Agent > "The setup process is not easy if your not knowledgeable of the content and or company your using the software for" [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___3520331) TP Teresa P. Technical Support Specialist II > "reliable and that the platform is easily scalable." [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___6745910) LM Lilia M. Insurance agent > "There are some features that I still dont know how to use, but I think is because of the very basic training." [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___3716988) RLC Raine Leonard C. Agent > "The thing that I really like is that it is used to check my schedule on my work everyday." [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___6061927) AN Aleksandar N. Real Time Management Coordinator > "The inconsistent formatting doesn't let me use a simple macro but rather have to make a combination of formulas and..." [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___2153563) TW Tim W. IT Admin > "Easy management, set up, functionality and use" [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___6593022) AM Amanda M. PATIENT SERVICES COORDINATOR > "the only thing i dont like is that if the computer is having an issue, connectivity, then the phone cant be used" [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___3085926) VK Vinit K. Backend developer > "Businesses seeking to offer a seamless and customised client experience should consider it because of its..." [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___4623058) CS Crystal S. Customer Service Rep > "I'm not able to type in the number and hit enter to initiate the call. And when typing in the number to make a call,..." [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___2519066) JW Jim W. admin > "nice interface easy to use and very straight forward." [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___6549476) SP Suren P. Senior ISR > "lots of bugs, crashes, lose alot of calls" [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___3077976) AT Akhil T. Cxone Lead > "I am working on Cxone since last 5years.every year ,they are enhancing their services and upgrading." [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___6153133) RH Rosa H. Patient Access Specialist > "There are certain buttons or features that don't make sense and it can look really boring." [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___3055378) SP Sarah P. Automation Consultant > "Good experience, everyone we've worked with has been helpful." [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___6562728) TK Thomas K. Network Administrator/Helpdesk > "Licensing is a bit of a nightmare, the licenses are provided in a spreadsheet and cannot be released from a client..." [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___2165554) LR Lauren R. Manager > "Overall, I would say that your service/support has been great-- fast and correct." [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___6673366) CC Clinton C. Contact Center Manager > "As of late, we are constantly being told to clear cache, delete temp internet files, shut down and restart our..." [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___2725656) TP Teresa P. Technical Support Specialist II > "As part of the technical group, I find it easy to use and understand." [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___6745910) JB Jennifer B. Care Coordinator > "Beeping noise every few minutes and no one know what it is." [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___3051963) AS Alexis S. CSR > "It has generally been successful since it enables us to complete our work on time and in accordance with the..." [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___4602632) JM Jessica M. customer service > "It always has trouble on certain vpn connections" [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___3081141) AS Alexis S. CSR > "The callback option keeps our customers happy, and they consistently provide us with positive feedback when we..." [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___4602632) TK Thomas K. Network Administrator/Helpdesk > "Useage even more confusing when used in conjunction with incontact calling queues, trying to keep track of stationID..." [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___2165554) KI Kenneth I. Director Q&A Implementation > "This is what gives me a pleasure to know that I can expect when I interact with the resources." [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___4993316) MCJ Ma. Carlon J. Preboarding Specialist > "How I disconnect fast and had to re log in" [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___3109626) AA Amy A. Director, Community Impact > "The team offers high-level customer service and support." [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___4993363) DA David A. Kunderådgiver > "It is difficult to controll who calls and if you wanna answer or not. If a call breaks , you have to finnish it..." [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___2718194) KI Kenneth I. Director Q&A Implementation > "From my TAM to anyone I have come in contact (no pun intended, lol) with are very helpful, patient and understanding." [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___4993316) AC Amanda C. Call Center Supervisor > "Just yesterday we had a GLOBAL outage and no way for our business to take calls when we rely on this system." [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___2543574) AK Adam K. Workforce Manager > "Support is responsive and helpful for things that work." [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___5004207) TT Tony T. Free lance writer > "NICE CXone wants a password and I don't have one. " [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___3060030) AD Amanda D. Benefits Assistance Center Team Lead > "CXone has great call features." [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___6149515) JB Jennifer B. Care Coordinator > "Voicemail is very difficult to get too." [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___3051963) DH Dwana H. Customer Service Representative > "With Nice, we were able to get members to transfer over to the right department and quicker service time." [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___4231527) JW Justin W. Tire Group Staff Assistant > "I'm at the point currently where I don't get notifications (despite settings being set correctly) and almost never..." [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___2516319) JJ Joan J. IT Director > "Our team is really satisfied with the way it works, the opportunities of extended configuration it offers, and the..." [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___3298057) PM Polly M. Account Care Manager > "I also struggle with getting technical support to help me resolve cases from time to time - they do not make it easy..." [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___2152643) AP Adolfo P. customer service representative > "It's so much simpler for the dev group to arrange, incorporate and alter the client experience." [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___4319789) WW Westin W. Senior Product Manager > "We were promised we would be able to create our own CRM and IC would be able to connect and after 2 years of..." [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___2177902) AD Amanda D. Benefits Assistance Center Team Lead > "Very reliable, has all of the capabilities we need." [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___6149515) NB Nefertiti B. AA Agent > "What I least like about the software is the constant freezing and having to log out and log back in." [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___2721380) AS Alexis S. CSR > "I enjoy having access to earlier calls in order to help a disappointed customer." [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___4602632) JB Jennifer B. Care Coordinator > "Too many issues and concerns." [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___3051963) Alayna F. Customer Service > "The biggest thing is that it's convenient to use for transferring calls and if you work in a business where the..." [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___2877173) EC Enmanuel C. call representative > "the accessibility, it doesnt work on certain browsers or devies" [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___2466078) AA Amy A. Director, Community Impact > "The customer service that NICE" [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___4993363) SW Sabrina W. Sales Development Engineer > "Call Quality is often quite poor, we experience distortions, delays and interruptions." [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___2190528) [View Reviews](https://www.capterra.com/p/134775/inContact-Call-Center-Software/reviews/) YS Yolanda S. Co-Founder > "The dialer allows our agents to get through leads much faster compared to manual dialing, which helps us increase the number of conversations, appointments,..." [See full review](https://www.capterra.com/p/136728/Readymode/#Capterra___7113467) AF Ashley F. Owner > "My business does not do 1 time business to where I would never want to call these peopele again so the only way to get those leads to come back through my..." [See full review](https://www.capterra.com/p/136728/Readymode/#Capterra___6791675) SM Shauna M. sales agent > "Another big advantage is the customization — you can set up campaigns, call flows, and integrations in a way that fits your team’s process." [See full review](https://www.capterra.com/p/136728/Readymode/#Capterra___7112473) AS Abdalrahman S. Admin > "Sometimes the dialer facing some issues to, call break up, disorder in features sometimes, sometimes one of the users would affect the whole call center..." [See full review](https://www.capterra.com/p/136728/Readymode/#Capterra___7112392) WC William C. CEO > "The power dialer is fast, stable, and works well for high-volume calling, with consistent call quality and helpful features like local presence, call..." [See full review](https://www.capterra.com/p/136728/Readymode/#Capterra___7074347) TS Tosha S. agent > "sometimes the dialer can be slow at times when we call out it take just a second for us to be able to hear our customers say hello." [See full review](https://www.capterra.com/p/136728/Readymode/#Capterra___7112324) IkE Ishu kant E. BD > "Powerful Predictive Dialer: ReadyMode’s predictive dialing helps maximize agent productivity by reducing idle time and increasing the number of connected calls." [See full review](https://www.capterra.com/p/136728/Readymode/#Capterra___7112315) SM Shauna M. sales agent > "One downside is that the platform can feel a bit overwhelming when you first start using it. Because it has so many features and configuration options, there..." [See full review](https://www.capterra.com/p/136728/Readymode/#Capterra___7112473) AF Ahmed F. Telemarketer > "The platform provides useful tools for call centers, especially for outbound calling and lead management. Once you become familiar with the system, it becomes..." [See full review](https://www.capterra.com/p/136728/Readymode/#Capterra___7112474) DA Danny A. Owner > "I've had times where I had to make 3 calls and wait on the line an average of 45 minutes to an hour just to get a question moderately answered." [See full review](https://www.capterra.com/p/136728/Readymode/#Capterra___7034631) OP Omar P. Manager > "These tools are complemented by an integrated CRM that automatically stores call recordings, notes, and dispositions, ensuring high accountability and..." [See full review](https://www.capterra.com/p/136728/Readymode/#Capterra___7114107) JO Josue O. Outreach specialist > "The only thing I dont like about ready mode is that you have to constantly buy new numbers as they get flagged as spam." [See full review](https://www.capterra.com/p/136728/Readymode/#Capterra___7112336) VRT Von Ryan T. Appointment Setter > "Another major advantage is its powerful dialer features, such as predictive dialing, call management, and smooth call flow that helps increase productivity." [See full review](https://www.capterra.com/p/136728/Readymode/#Capterra___7112461) OP Omar P. Manager > "Scrolling lags painfully when you swipe fast, buttons are tiny and cramped, and the whole thing just doesn’t flow." [See full review](https://www.capterra.com/p/136728/Readymode/#Capterra___7114107) AO Antonio O. SDR > "The platform is clearly designed with outbound calling teams in mind, and when everything is configured properly, it can significantly improve dialing..." [See full review](https://www.capterra.com/p/136728/Readymode/#Capterra___7113560) Nader H. Cold caller > "Sometimes, when you're already viewing an old profile and there's an incoming call; the new file won't show up." [See full review](https://www.capterra.com/p/136728/Readymode/#Capterra___7112329) WC William C. CEO > "Call management tools such as dispositions, notes, listening, whispering, and barging make it effective for both agents and supervisors." [See full review](https://www.capterra.com/p/136728/Readymode/#Capterra___7074347) BeM Bahaa eldin M. lead generation > "some time it glitches and the phone tab sometimes glitches to connecting but not often ." [See full review](https://www.capterra.com/p/136728/Readymode/#Capterra___7119738) MZ Mazen Z. Appointment Setter > "The system handles large call volumes well and the call routing feels stable, which is extremely important for outbound teams that rely on continuous dialing..." [See full review](https://www.capterra.com/p/136728/Readymode/#Capterra___7112495) VS Vinicio S. appointment settler > "bugs phone not connected and connecting dialer delay, very rare but sometimes 2 calls came inn at once" [See full review](https://www.capterra.com/p/136728/Readymode/#Capterra___7112343) WF William F. Executive Volunteer > "I am able to bring people into our organization and get them logged in and utilizing the Auto dialer to make money right away using basic equipment." [See full review](https://www.capterra.com/p/136728/Readymode/#Capterra___7112574) RC Rene C. Call Center Agency > "One thing I didn’t like at first is that the screen can look a little busy because there are a lot of buttons and options." [See full review](https://www.capterra.com/p/136728/Readymode/#Capterra___7112469) RC Rene C. Call Center Agency > "It’s helpful for keeping track of leads, notes, and appointments while making calls. Once you learn the layout it definitely helps you stay productive during..." [See full review](https://www.capterra.com/p/136728/Readymode/#Capterra___7112469) AF Ashley F. Owner > "The fact that i can't let their system scrub my own leads because if I let their system do the work for me nobody that has been previously booked will come..." [See full review](https://www.capterra.com/p/136728/Readymode/#Capterra___6791675) JA Jonathan A. Account Executive > "What I liked most about Readymode is its easy-to-use interface and reliable predictive dialer, which helps agents handle calls more efficiently." [See full review](https://www.capterra.com/p/136728/Readymode/#Capterra___7112647) KL Kevin L. Direct of Sales > "i dont like to having wait days for a reponce on issues were having .especially when you have 50 plus emplyees." [See full review](https://www.capterra.com/p/136728/Readymode/#Capterra___7034534) BeM Bahaa eldin M. lead generation > "overall its a lovely experience and it facilitated my work and the dialer was amazing with easy features and fast with the calls and it also helps in arranging..." [See full review](https://www.capterra.com/p/136728/Readymode/#Capterra___7119738) BH Benjamin H. Business Development Representative > "sometimes it glitches but I don't know if its cause of my connection or any other internal problem but its very seldom" [See full review](https://www.capterra.com/p/136728/Readymode/#Capterra___7112242) MM Mariam M. cold caller > "I appreciate how reliable most of the core features are, especially the call management tools and the ability to keep track of leads and notes efficiently." [See full review](https://www.capterra.com/p/136728/Readymode/#Capterra___7112263) SM Shauna M. sales agent > "Some parts of the interface also feel a little outdated and could be more intuitive." [See full review](https://www.capterra.com/p/136728/Readymode/#Capterra___7112473) OP Omar P. Manager > "Furthermore, the platform's customer support is often described as "top-notch" and responsive, with technical experts available via phone, email, or chat to..." [See full review](https://www.capterra.com/p/136728/Readymode/#Capterra___7114107) DP David P. CEO > "Some of the feautures in the system itself are a little complicated to manuever especially with no prior experience." [See full review](https://www.capterra.com/p/136728/Readymode/#Capterra___7041656) IkE Ishu kant E. BD > "The interface is user-friendly, making it easy for teams to manage campaigns, track call performance, and handle large call volumes." [See full review](https://www.capterra.com/p/136728/Readymode/#Capterra___7112315) WH William H. Sales Agent > "The microphone isnt the best and requires a really good internet connection." [See full review](https://www.capterra.com/p/136728/Readymode/#Capterra___7114725) EO Elvis O. Sales agent > "Readymode also gives value for money, every call made is recorded, thereby making the whole process transparent and convenient for both costumers and agents." [See full review](https://www.capterra.com/p/136728/Readymode/#Capterra___7115057) AF Ahmed F. Telemarketer > "The learning curve can still be a bit challenging for people who have never used a call center platform before." [See full review](https://www.capterra.com/p/136728/Readymode/#Capterra___7112474) YS Yolanda S. Co-Founder > "Another feature we really like is the call history, which makes it easy for agents to quickly see what happened on previous calls before speaking with a lead..." [See full review](https://www.capterra.com/p/136728/Readymode/#Capterra___7113467) AP Ambra P. sales > "i don't really have any complaints, i would say it not working properly with the mac safari browser." [See full review](https://www.capterra.com/p/136728/Readymode/#Capterra___7112382) DP David P. CEO > "The platform makes it easy to organize and distribute lead lists, track call outcomes, and monitor team performance in real time." [See full review](https://www.capterra.com/p/136728/Readymode/#Capterra___7041656) JR Jayanth R. SALES > "Honestly calls are slow on weekends but can't expect everything to be perfect that's just how cold calling is." [See full review](https://www.capterra.com/p/136728/Readymode/#Capterra___7059872) AF Ahmed F. Telemarketer > "I also liked the call management features, such as tracking call outcomes and managing leads within the system." [See full review](https://www.capterra.com/p/136728/Readymode/#Capterra___7112474) AO Antonio O. SDR > "Customer support response time can sometimes be slow" [See full review](https://www.capterra.com/p/136728/Readymode/#Capterra___7113560) AS Abdalrahman S. Admin > "Simple design, easy access, takes no time to filter calls, easy to dial, affordable for startups, the ability to monitor, track performance, multiple users can..." [See full review](https://www.capterra.com/p/136728/Readymode/#Capterra___7112392) MA Mariem A. cash buyer > "Sometimes it’s difficult to get very detailed insights from the reports." [See full review](https://www.capterra.com/p/136728/Readymode/#Capterra___7112245) SM Shauna M. sales agent > "The real-time reporting and analytics are also useful for tracking agent performance and campaign results." [See full review](https://www.capterra.com/p/136728/Readymode/#Capterra___7112473) JAR Julian Alejandro R. Cold caller > "The reporting dashboard feels a bit rigid." [See full review](https://www.capterra.com/p/136728/Readymode/#Capterra___7113354) KA KAY A. representative > "Ready mode's predictive dialer is top-tier—it maximizes talk time and minimizes idle gaps and it is smothe." [See full review](https://www.capterra.com/p/136728/Readymode/#Capterra___7113969) DG Danny G. manager > "dids are too expensive i really wasn't sure to go with this dialer or use vici " [See full review](https://www.capterra.com/p/136728/Readymode/#Capterra___7098745) RC Rene C. Call Center Agency > "You can see the customer information, script, and notes all in one place, which makes it easier to talk to people and stay organized." [See full review](https://www.capterra.com/p/136728/Readymode/#Capterra___7112469) DA Danny A. Owner > "It looks like a windows 8 computer and its confusing." [See full review](https://www.capterra.com/p/136728/Readymode/#Capterra___7034631) ZM Zaheer M. Campaign Manager > "Its is the best dialer to work with and we have the best contractability and the agents hit higher numbers and earn more comms" [See full review](https://www.capterra.com/p/136728/Readymode/#Capterra___7112438) FJ Felix J. Owner > "i don’t like the 4 hour call window where we can’t call again until another 4 hours passes" [See full review](https://www.capterra.com/p/136728/Readymode/#Capterra___6533570) HG Hans G. Owner > "It excels in efficiency, scheduling, and support, but the spam-flagging issue holds it back from being best-in-class. If call reputation were improved, it..." [See full review](https://www.capterra.com/p/136728/Readymode/#Capterra___7074429) DA Danny A. Owner > "Every time i talk to \[sensitive content hidden\] he over delivers." [See full review](https://www.capterra.com/p/136728/Readymode/#Capterra___7034631) MM Mariam M. cold caller > "In general, I would rate my experience very highly because the software helps teams stay efficient and organized, making it a valuable tool for call center..." [See full review](https://www.capterra.com/p/136728/Readymode/#Capterra___7112263) DP David P. CEO > "I dont like how its system itself isnt too user friendly." [See full review](https://www.capterra.com/p/136728/Readymode/#Capterra___7041656) JAR Julian Alejandro R. Cold caller > "It dramatically reduces downtime between calls by adjusting the dialing rate based on agent availability." [See full review](https://www.capterra.com/p/136728/Readymode/#Capterra___7113354) VR Verified Reviewer Owner > "I had to reach out to freelancers which charge $3500 to do what ReadyMode claims to help you with as a customer but never does." [See full review](https://www.capterra.com/p/136728/Readymode/#GetApp___3767603) YM Youssef M. market > "Overall, it’s a solid solution for teams that need a dependable dialer to manage outbound sales or support campaigns." [See full review](https://www.capterra.com/p/136728/Readymode/#Capterra___7112381) VR Verified Reviewer Owner > "I need to integrate with another CRM and there is no support!" [See full review](https://www.capterra.com/p/136728/Readymode/#GetApp___3767603) Nader H. Cold caller > "It delivers exactly what you need to keep your calls running smoothly and helps you achieve tasks successfully without interruptions." [See full review](https://www.capterra.com/p/136728/Readymode/#Capterra___7112329) TP Tiffany P. Scheduling Director/Operations Manager > "Here I am, day 2, still down, 2nd morning, 11 minutes into hold with really loud jolly pop music while I am shut down with no answers." [See full review](https://www.capterra.com/p/136728/Readymode/#Capterra___2252556) AF Ahmed F. Telemarketer > "The call dialer is efficient and helps reduce manual work by automating outbound calls." [See full review](https://www.capterra.com/p/136728/Readymode/#Capterra___7112474) TP Tiffany P. Scheduling Director/Operations Manager > "he would've passed the info on, as I had negative experiences in the past with this kind of dialing." [See full review](https://www.capterra.com/p/136728/Readymode/#Capterra___2252556) [View Reviews](https://www.capterra.com/p/136728/Readymode/reviews/) ## User interface [CXone Mpower](https://www.capterra.com/p/134775/inContact-Call-Center-Software/) 4.21 (581) 4.59 (129) ## Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ### Features Do these products fit your needs? Prioritize real-user-identified key features according to your needs to find your best fit. \--% Fit vs \--% Fit Activity Tracking 207 Important AI Copilot 150 Important AI Summarization 120 Important CXone Mpower 38/47 - Activity Tracking - AI Copilot - AI Summarization - Alerts/Escalation - API - Auto-Dialer - Automated Responses - Automatic Call Distribution - Blended Call Center - Callback Scheduling - Call Center Management - Caller ID - Call Logging - Call Monitoring - Call Recording - Call Reporting - Call Routing - Call Scripting - Call Tagging - Call Tracking - Call Transcription - Call Transfer - Call Whispering - Chatbot - Chat/Messaging - Computer Telephony Integration - Contact Management - CRM - Dashboard - Generative AI - Inbound Call Center - Interaction Tracking - IVR - Manual Dialer - Monitoring - Multi-Channel Communication - Outbound Call Center - Performance Management - Predictive Dialer - Progressive Dialer - Queue Management - Reporting/Analytics - Sentiment Analysis - Surveys & Feedback - Third-Party Integrations - Voice Mail - Voice Recognition [See all features](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#features) Readymode 38/47 - Activity Tracking - AI Copilot - AI Summarization - Alerts/Escalation - API - Auto-Dialer - Automated Responses - Automatic Call Distribution - Blended Call Center - Callback Scheduling - Call Center Management - Caller ID - Call Logging - Call Monitoring - Call Recording - Call Reporting - Call Routing - Call Scripting - Call Tagging - Call Tracking - Call Transcription - Call Transfer - Call Whispering - Chatbot - Chat/Messaging - Computer Telephony Integration - Contact Management - CRM - Dashboard - Generative AI - Inbound Call Center - Interaction Tracking - IVR - Manual Dialer - Monitoring - Multi-Channel Communication - Outbound Call Center - Performance Management - Predictive Dialer - Progressive Dialer - Queue Management - Reporting/Analytics - Sentiment Analysis - Surveys & Feedback - Third-Party Integrations - Voice Mail - Voice Recognition [See all features](https://www.capterra.com/p/136728/Readymode/#features) ### Recognition No recognitions have been awarded to CXone Mpower No recognitions have been awarded to Readymode ### Deployment & support CXone Mpower Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Readymode Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ### Company Details CXone Mpower - By NiCE - Located in United States - Founded in Readymode - By Readymode - Located in Canada - Founded in 2012 ## Popular Comparisons [CXone Mpower](https://www.capterra.com/p/134775/inContact-Call-Center-Software/)[4.21 (581)](https://www.capterra.com/p/134775/inContact-Call-Center-Software/reviews/) vs [Ringover](https://www.capterra.com/p/169627/RingOver/)[4.70 (855)](https://www.capterra.com/p/169627/RingOver/reviews/) $71/month Price $29/month 4.1 Features 4.6 4.2 Ease of Use 4.8 [View full comparison](https://www.capterra.com/compare/134775-169627/inContact-Call-Center-Software-vs-RingOver) [Readymode](https://www.capterra.com/p/136728/Readymode/)[4.59 (129)](https://www.capterra.com/p/136728/Readymode/reviews/) vs [Convoso](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/)[4.51 (386)](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/reviews/) $199/month Price $90/month 4.5 Features 4.5 4.6 Ease of Use 4.6 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comparison](https://www.capterra.com/compare/29589-136728/CallCenterNOW-vs-Readymode) [CXone Mpower](https://www.capterra.com/p/134775/inContact-Call-Center-Software/)[4.21 (581)](https://www.capterra.com/p/134775/inContact-Call-Center-Software/reviews/) vs [Genesys Cloud CX](https://www.capterra.com/p/179417/Genesys-Cloud/)[4.33 (262)](https://www.capterra.com/p/179417/Genesys-Cloud/reviews/) $71/month Price $75/month 4.1 Features 4.2 4.2 Ease of Use 4.4 [View full comparison](https://www.capterra.com/compare/134775-179417/inContact-Call-Center-Software-vs-Genesys-Cloud) [Readymode](https://www.capterra.com/p/136728/Readymode/)[4.59 (129)](https://www.capterra.com/p/136728/Readymode/reviews/) vs [Call Logic](https://www.capterra.com/p/164101/Call-Logic/)[4.66 (56)](https://www.capterra.com/p/164101/Call-Logic/reviews/) $199/month Price $79.99/month 4.5 Features 4.4 4.6 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/136728-164101/Readymode-vs-Call-Logic) [CXone 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